Calabrio Call Recording Bewertungen
von Calabrio4.2/5 6 Bewertungen
Bewertet am 7.1.2020
Kommentare: We brought this in about 4 + years ago when I was part of the Quality team I was very impressed with being able to score the
Vorteile: I like that you can review the calls and that the screens are recorded. Many times I get an escalation and am able to get details of the calls with the recordings.
Nachteile: When trying to search for calls with a phone number I usually have trouble trying to find the calls that way.
Bewertet am 8.12.2016
Calabrio Call Recording
Kommentare: Calabrio Call Recording is user friendly for the non-technical users. Ease of searching by unit, knowledge worker, contact ID, or date and time is seamless. Back end administrative setup is a little cumbersome but once all the steps are followed it is understandable why the setup was configured that way. A good product for any contact center or organization needing to record calls for quality!
Bewertet am 27.6.2017
Easy to use enterprise call recording
-Straightforward setup/installation of server software.
-User interface for recordings is extremely easy to use with lots of features for each user level.
-Easy company to work with
-Support for software is a little bit lacking and can take a while to resolve issues.
-Browser support is very limited when it comes to the user interface.
Bewertet am 21.1.2020
Calabrio call recording
Kommentare: I am on the Quality team. Where I listed to and grade calls.
Vorteile: I like that I can edit my search in order to eliminate unnecessary calls. I also like the fact that I can grade each call that I listen to.
Nachteile: sometimes it requires me to log out multiple times in order to change the agent that I am attempting to hear.
Bewertet am 7.8.2018
Calabria Call Recording
Vorteile: Functions were use friendly and not too difficult to grasp. Was able to efficiently review calls and use program to help aid workers using program in how to be more successful.
Nachteile: Program frequently crashed without notice and calls would be lost, unable to be heard. When program works it is great, but it did often fail.
Bewertet am 2.11.2018
Call Recordings On Your Fingertips.
The software is very easy to use.
Even for starter businesses, it is very user friendly.
It makes businesses who reply completely on calls quicker.
All the call-related data provided is on point.
Nachteile: The multiple recordings is a bit slow and you might have to learn it.