Calabrio ONE Erfahrungen

Calabrio One - WFM , such a great tool!

Vorteile:

The ability to review and collect data, in real time and on recording giving us the possibility to educate our assistants with best practices from other agents and identify major areas of opportunity while assigning schedules.

Nachteile:

It has so many features that it get a bit confusing but it has a lot of resources to direct and guide you throughout the process.

I'm the employee.

Kommentare: I am still learning so no issues for now. I like Calabrio One.

Vorteile:

This tool has all our call centers need. Great information that allows the call center management make educated decisions without having to dig for the information or complicated forms. Calabrio offers an amazing customer service when I speak with them. They are always willing to help out any way possible. They also have an awesome work culture.

Nachteile:

Sometimes is to much to remember when doing trades or changing schedule.

Calabrio One

Vorteile:

It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.

Nachteile:

Sometimes I do not get reminders and updates when my schedule is changed.

Everything in one easy program.

Kommentare: So far my experience using Calabrio has been extremely positive. I was wary at first but this program is very easy to learn and integrates with all of our systems perfectly.

Vorteile:

I love the ease and color coding of the time slots. In a call center you switch between several tasks and live channels daily and this is a wonderful way to keep track of where you should be, shift bids, etc.

Nachteile:

I do wish it could integrate notifications into either Slack or Google Chrome; if I have certain items muted because of calls, I will not hear changes to my schedule and I need bigger flashing visual notifications.

Experience with Calabrio

Vorteile:

User friendly. Accessible and easy.easy to navigate.

Nachteile:

Everyone can view everyone's schedule. Sometimes it's not a great thing especially if you are working among other family members or people you know. Lack of privacy.

Calabrio on the spotlight

Vorteile:

The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule.

Nachteile:

I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good.

calabrio one 5/20/24

Kommentare: it is good. i have barely had any issues with calabrio one.

Vorteile:

the ease of the layout of the schedule and for requesting time off.

Nachteile:

that it does not show enough of information on available hours for paid time off.

Calabrio best thing in the world

Kommentare: If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself also is easy to swap days with partner

Vorteile:

what I like the most is grant bot it tells you important information when a schedule could be change or swapped with a partner

Nachteile:

I don't have too much to say I don't like all features

Calabrio for your contact center needs

Kommentare: Overall, easy use and understanding of various applications.

Vorteile:

Ease of use for all user roles: agents, leaders, administrators Accurate planning functionality Screen and call recording function

Nachteile:

Missing a screen recording error report/alert

Analytics in Calabrio

Kommentare: Overall it has been a good experience, testing at times but mostly good.

Vorteile:

Ease of use and feature options. Being cloud based allows access anywhere you have an internet connection.

Nachteile:

The reliability, seems to have bugs often.

Chanelle's Review

Kommentare: It's been good, I have been using it for 3 years and it's easy to use.

Vorteile:

It's easy to use and I can change the days off on my own.

Nachteile:

That I cannot choose the time that I take break and lunch.

The Importance of Calabrio ONE

Vorteile:

Easy to use and navigate. I never encounter the website being down for maintenance issue.

Nachteile:

Sometimes the loading of schedule take a bit longer than usual

My experience with utilizing this Tool

Vorteile:

I was able to request for overtime for my shift even for my rest day and also I was able to check my performance with the help of this tool.

Nachteile:

whenever I select the agent schedule messenger, the app shows my schedule yesterday later after a few hours. And when I check my current schedule, sometimes I got called out since I'm punching the wrong activity for a particular time because the messenger shows yesterday's schedule.

Calabrio is cool!

Vorteile:

Very easy to use calabrio, it has been the best schedule tracker i have seen

Nachteile:

Sometimes it logs me out frequently and i have to repeatedly sign in

Good service

Vorteile:

I like how clean it looks and you can do everything in one space

Nachteile:

quick rejections for PTO. When you trade schedule with coworker cant switch it back

Calabrio is easy to use

Kommentare: Overall, Calabrio has been the best time management system I have ever used

Vorteile:

Easy to learn the platform and manage my schedule

Nachteile:

Shift swaps have been confusing and difficult to use

Calabrio ONR review

Vorteile:

Its flexible and can be changed easily. It helps us to manage the workforce of the organization. It helps us to keep track for the performance.

Nachteile:

It takes time to change the status specially for the employees.

Great Reminder

Kommentare: Its exceptional, I love it for work schedules.

Vorteile:

That I am able to view my work schedule here every day. It is very easy to use.

Nachteile:

everything is great. haven't had any problems yet.

Best Software

Kommentare: I believe it's the best software we've had yet!

Vorteile:

I like that you are in control of your own schedule, and if a day off is needed, it automatically approves or declines. It allows me to change my break/lunch times as well as request shift swap, and easier way to keep up w/ my adherence.

Nachteile:

As of today, I have not had any complaints with this new system.

manage schedule tool

Vorteile:

it's geat to manage schedule. its very well organazed.

Nachteile:

it would be nice if this is more simple to use and all connected w other tool

Review from Emily

Vorteile:

How easy it is to use and how your schedule updates immediately.

Nachteile:

Sometimes I don't get notifications about my breaks.

THE BEST REVIEW EVER

Kommentare: I HAVE BEEN USING IT FOR LAST 1 MONTH AND IT IS LITERALLY AMZING BECAUSE THERE ARE SO MANY FUNCIONES OVER THE CALABRIO THROUGH THAT WE CAN DO SO MANY THING AND IT PROVIDES THE ACCURATE INFORMATION.

Vorteile:

THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS SUITABLE FOR EVERYONE.

Nachteile:

SOMETIMES IT HAPPENS THAT THE CALIBRO DOES NOT WORK AND ITS TAKE SO MUCH TIME TO SEE THE INFORMATION ON IT.

Calabrio review

Vorteile:

Ease of changing my schedule around and the ability to look far in advance to see future schedules.

Nachteile:

I do not like that the system can be a little rigid in regard to swapping schedules or adjusting times for breaks.

Calabrio ONE Review

Vorteile:

Ease of use when it comes to recordings and scheduling.

Nachteile:

Occasionally you have to log out & back in to get to the original tools.

easy and simple to use

Vorteile:

using the app from home makes it easy to see what shifts I've got coming up for the next week

Nachteile:

not being able to see the availability for time off