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Über TherapyAppointment
Weitverbreitetes, HIPAA-konformes, auf psychische Gesundheit/Therapie fokussiertes Praxismanagement-EMR erstellt von einem Therapeuten mit Live-Kundenbetreuung.
When I began using Therapy Appointment 8 years ago, I felt it had all the bells and whistles no one else could offer. I really like that it has encrypted messaging.
My only struggles have been around issues with adjusting or deleting scheduled appointments without a cancellation and recreating therapy notes but those can be adjusted by utilizing forms.
Nutzerbewertungen filtern (109)
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Nutzerbewertungen filtern (109)

Created by a therapist, for therapists
Kommentare: I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.
Vorteile:
After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.
Nachteile:
The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.
Antwort von Psych Select Software
vor 6 Jahren
Hi Lynn, Thank you so much for being a long-term part of the TherapyAppointment Community and for sharing your experience! We are so grateful for your feedback and kind words, and are glad that you chose use after your thoughtful consideration of the great options out there. We're so happy to hear that our Support has been helpful -- providing the helpful service you need to manage your practice is one of our primary goals. The new upgrade, TA2.0, was designed to be more intuitive and streamline your workflow, and we hope you love it. Please do keep us posted with your experience as you train on TA2.0 in December, and continue to let us know how we can improve! :) Thanks again, The TherapyAppointment Team
What I Love About Therapy Appointment
Kommentare: My experience has been positive. We like the software for all it offers us and how efficient it is.
Vorteile:
The accounting, the overall record keeping, the ease of use.
Nachteile:
After a year I still do not have invoices with my letterhead and we cannot submit secondary claims electronically. Also, there is no phone app for my therapists.
Beyond disappointed - bring back the old version!
Kommentare: Just don’t get them - it will be a nightmare, a hassle, complicated and one problem after another.
Vorteile:
I used to love therapyappointment - and then they upgraded and then they forced us to use the upgrade. Right now I have nothing that I like about the new system. I went from what I would have given is mostly 4-5 starts to 0 stars if that were an option.
Nachteile:
It is all a huge mess. They are rude and not helpful - the customer service is beyond challenging to access and often they don’t really help the issue. The system is so full of unnecessary things and convoluted. I have given it an entire year and a few months now. I am jumping ship and have voiced over and over my concerns. I just can’t believe how different they have become and what a nightmare it is. It is really disappointing and makes me sad to see such a great small company with an amazing product and customer service sell out and become a mess and honestly horrible to someone who has been a loyal customer for 9 years.
In Betracht gezogene Alternativen:
Great EHR
Kommentare: My experience has been great. [SENSITIVE CONTENT HIDDEN] helps immediately.
Vorteile:
I love the process of the software. It follows my own processes so I never forget to do a step. I also appreciate the ease of billing with it.
Nachteile:
I wish the reminder system actually told the therapist of a client is confirming, cancelling or rescheduling...rather than just taking off unconfirmed list. I also wish you could build an intake into the system rather than having to cut and paste a word doc into a note.
therapy appt
Kommentare: Satisfying overall but could improve in layout
Vorteile:
Easy to use and book sessions with minimal delays
Nachteile:
The outcome / approach of the virtual sessions

Great for billing
Kommentare: Overall, I love their support team, billing, and case notes. I love the reports you can run in the program. It is about to be updated, so that improves the look and user capabilities.
Vorteile:
I absolutely LOVE the fact that my company can do electronic billing through Therapy Appointment. It automatically updates the client's file, tracks the amount of sessions used, repopulates notes. They also give a discount for multilpe users. It is great!
Nachteile:
The issue with Therapy Appointment is that it does not allow multiple therapists to use multiple rooms and locations. I have 2 group practices where some of my clinicians work out of both locations. We have to use one program for scheduling and then Therapy Appointment for our billing. The new change looks great, but it still can't take care of the larger group practices.
Antwort von Psych Select Software
vor 6 Jahren
Hi Jennine! We are so happy that TherapyAppointment has helped you streamline your practice! Thank you for being part of our family and for your kind words. You're right -- the upcoming TA2.0 upgrade will improve the look and features. One of those upgrades actually addresses your biggest concern -- scheduling. The new calendar features will allow you to better manage your practice, but we are always looking for ways to improve for larger practices. So keep the feedback coming! Our goal is continual growth to better serve your practice. :) Thank you for your feedback and for being part of the TherapyAppointment family! Best wishes, The TherapyAppointment Team

excellent electronic health care record for therapists.
Kommentare: I have had a wonderful experience with this product and recommend it, so long as you are willing to learn to use the interface.
Vorteile:
The software is feature rich and reliable. The price is also very competitive for the rich feature set. It has a patient portal, account aging reports (not all products in this class have this feature), electronic billing, progress notes, appointment reminders, and document storage. It has group practice features.
Nachteile:
The interface is very clunky and it is slow to update. The good news is a new version is finally coming by the end of 2018 that will include a modern drag and drop interface.
Antwort von Psych Select Software
vor 6 Jahren
Hi Dr. Dave, Thank you so much for reviewing TherapyAppointment! We're grateful that you've taken the time to share your experience with our software, and know that you'll love what we have in store for you with TherapyAppointment 2.0! It is certainly much streamlined and will be rapidly updated as new features are added. We'll also have plenty of training opportunities available to make learning a breeze. We're glad you're part of our community!

Effective and conscientious about security.
Vorteile:
I like this software because of the security. The billing department has more control over small things. I've worked with it for a couple years and figured out many of the tools. I use the monthly calendar view constantly to present open date/times. The interface isn't going to win any beauty prizes, but it does work very effectively and that is what really matters.
Nachteile:
Separate calendars for each therapist require a lot of clicking back and forth. Patients are sorted by surname only. (Work around; present all old patients and do a control F search)
Antwort von Psych Select Software
vor 6 Jahren
Hi JudyAnn, Thanks for your honest feedback! We are so glad to hear that TherapyAppointment has made your billing department's job a little easier and that it gives you more control over the small things that might otherwise fall through the cracks. We know managing a practice isn't easy, and we are happy that we can help! You're right about our user interface, but we're excited for you to take a look at the new software later this year! We think you'll find it clean and modern (and hopefully a candidate for one of those beauty prizes!) Thanks again for your review. Again, we really appreciate your time and feedback.
Small Therapy Office
Kommentare: It makes my life 10 times easier! But we still need clients to fill out information on paper because they have a difficult time setting up and using their accounts properly.
Vorteile:
I'm the billing assistant in the office. My favorite part is that it makes billing insurance companies so much easier and faster. It also tells me when I'm missing information in a client's file.
Nachteile:
One of the features allows clients to create their own accounts in the system. Their system is so different from the one I use. It's difficult for them to access it without explicit instructions every time. It's not user friendly for ages 40+ from what I've found. It's also a pain to re-bill under a different CPT code if it's already been submitted once before under a different specific code.
Antwort von Psych Select Software
vor 6 Jahren
Thank you so much for your feedback! We're glad TherapyAppointment makes your life easier! We are always working to make our software better, so appreciate your feedback on the patient portal and billing CPT codes. The patient portal in V2.0, our next upgrade, was built with user-friendliness in mind and we think you'll love it! Also, our team of billing experts is happy to take a look at this billing issue as well -- please give us a call and we'll see what we can do to help!
Excellent, offers the possibility of administering the mental health practice.
Kommentare: The benefits are diverse and stand out: session documentation, Medicare PQRS reports, automatic patient account accounts, the attached EOB report to patient sessions. track the dates and amounts of insurance, check / direct deposit, offers the Patient Portal and among other things, appointment reminders are made.
Vorteile:
I like most is that it offers the possibility of managing the mental health practice of an individual or group, this sofware has allowed me to document the session ensuring compliance with HIPAA with structured notes, treatment plan reports and separate psychotherapy notes. Also allows you to mark notes and create custom templates.
Nachteile:
I like the least is that you can neglect the responsibility of developing the ability to remember individual or group information because you can retrieve and access with this software, mental health records are not always mechanical, there is qualitative information that can not always be recorded in this software.
Antwort von Psych Select Software
vor 6 Jahren
Hi! Thanks for your feedback and for using TherapyAppointment. We are glad you've found our software helpful in administering your practice! We are excited for you to take a look at the new version when it is released later this year!
Therapy Appointment is a Complex Program
Kommentare: I was disappointed with the program. It is a complex program that would be best for someone with tech savvy and previous billing expertise. It's not intuitive, and I found the tech support to be lackluster in regards to providing clear, step-by-step instructions when I had questions. One person was clearly in a hurry to get me off the phone, and that was the day I decided to discontinue using Therapy Appointment.
Vorteile:
The documentation feature was the easiest to use. Instructions were clear and easy to follow. There were several templates to choose from, and the ability to create your own documentation template.
Nachteile:
The initial information/demo session made it seem like Therapy Appointment was going to be easy to use and make my job easier. The demo was an in-person virtual meeting that was well done. However, the program itself wasn't intuitive, and frequently switching from one screen to another was necessary, so it made this part of my job more time consuming overall. Tech support wasn't as helpful as I've found in other companies. And the billing aspect of the program was a disaster for me. Very few of my bills were successfully submitted.
Revolutionized My Practice
Kommentare: Therapy Appointment has changed my professional life- the way I leave daily having fully charted, sent out bills as well as been reminded to respond to things important. It seems amazing to me that the staff at TA answers the phone with any question I’ve had- even the owner/ developer answers the tech call sometimes and you feel like you are talking to a friend! I know some of the staff’s names- they remember me- help solve my problems- even help me relax and see they’ve got it- it’s incredible. Therapy Appointment is user friendly and seems so sophisticated in its reminders it’s almost scary accurate - like artificial intelligence. I could not even write all that Therapy Appointment has been a part of revolutionizing my practice- let alone quicker income from efficient submission of claims- I haven’t left my building in months with a mistake or misfiled claim- the software is designed to help you submit without one error! I thank you so much Therapy Appointment! Sima, Washington DC, Virginia and Maryland.
Vorteile:
Almost no one forgets or misses their appointments due to very professional non intrusive auto reminders, User friendly, TA error checking for you, reminders for client and therspist( birthday, bills, everything) , ability to send print a receipt in sevinds( it’s something I’ve never had- previous fumbling, searching and after hours find- not here it’s at most in 30 seconds!
Nachteile:
I’m wishing for the reminder for a client not seen in a month to be personalized by me( not saying to call office) but staff said they are working on it after my call( and they will)- total trust in Therapy Appointment staff!
UNBELIEVABLE RELIEF OF PRESSURE ON ME AS A THERAPIST
Kommentare: Can I just tell you that in 3 years I've never left my building but perhaps 2-3 times without every note being completed, every bill submitted to insurance panels! I had an arguous and ineffective employee for 10 years before I found Therapy Appointment that forgot to bill, forgot to submit, forgot to attend to errors( some we never knew for years- I mean years). It's almost been error free for us since using Therapy Appointment to " shepherd" us to remember- I mean It alerts you to everything- it's unbelievable! If a person feels they can find better, I'd love to see how- it has given me an ability to go home after entering my work, get timely paid( for the 1st time in all those years)- I'm not being theatrical- it's amazing!
Vorteile:
Always a live person helped me trouble shoot- and I mean fast! ease of use Keeps me disciplined Saves me time never a HIPPA problem shields me largely from an easy error Thorough I've never been this organized
Nachteile:
I can tell you if people complain and not be understanding of " rough waters" and adjustment errors during software upgrades and apparent hackers- then they have really missed the point of how Therapy Appointment has " knocked it out of the park" 99% of the time! Yes, this rough patch happened a few times but each time they jumped on it with full attention.
Our company uses this and I love it.
Vorteile:
It's super easy to navigate, with internal communication and I can access all of our providers, no matter what state they are in, with just the click of the mouse.
Nachteile:
I haven't figured out how to delete an Insurance Co. LOL. I wish a refund, of any amount, was possible to make. If a patient over pays it has to be left as a credit or refund the entire amount.
Antwort von Psych Select Software
vor 6 Jahren
Hi Pam, Thank you so much for your review! We are happy that you are part of our community and that our cloud-based software has made managing a dispersed practice a breeze. Sorry for the delay on this response, but please do feel free to give our Support Desk a call at 1(800) 242-2127 whenever you have questions. We can help anytime you have concerns like this! We've also created a pretty large library of help topics here: https://therapyappointment.desk.com/ Please let us know if we can help with anything! Thanks for being a valued TherapyAppointment customer!
TherapyAppointment review from Dr. Savitz-Smith's office
Kommentare: Overall, our experience with TherapyAppointment has been positive. Support team is always helpful and informative.
Vorteile:
It is easy to perform all of the functions and it is easy to read/view.
Nachteile:
It would be helpful if there was a way to split billing as well as save more than one credit card on file as we often have more than one party paying for service (e.g. separated parents splitting the cost for child's therapy).
Antwort von Psych Select Software
vor 6 Jahren
Hi Annette, Thank you for sharing your experience and being part of the TherapyAppointment family! We are glad your experience has been positive-- our Support team strives to help you with your every need! And thank you for your feedback; our new software will be able to store and remember a card! We're continually working to ensure our new billing features are more streamlined, so we always appreciate our community's feedback on how we can improve! Thanks again for being part of the TherapyAppointment family! Best, The TherapyAppointment Team
It’s a pretty good EHR
Kommentare: It’s ok. Could be more robust. We’ve been promised a 2.0 version for a long time without it coming to fruition.
Vorteile:
Ease of use. Having an online schedule is very helpful.
Nachteile:
The inability to have my initial forms online and put in their chart. Also, the inability to send things to my clients via the portal is really inconvenient. If it had the ability to use it for teletherapy would make it perfect.
Antwort von Psych Select Software
vor 6 Jahren
Hi Julie! Thanks so much for your review of our Legacy product! We're excited to share that our new software, TherapyAppointment 2.0 does have these features! We can't wait to get your practice migrated as soon as the Current TA customer migration process is guaranteed lossless! Thank you!
Good functionality but not very pretty
Vorteile:
Very easy to use and intuitive. I like the statistics function and the reports I can run. Like that you can share files.
Nachteile:
Can’t do room assignments. Isn’t very pretty. Would love if it could sync with google or outlook calendar
Antwort von Psych Select Software
vor 6 Jahren
Hi Nicole, Thank you for your review. We are glad to know that you've found TherapyAppointment easy to use and intuitive. Also, glad the stats and reports have helped! Our goal is to help simplify managing a practice so that you can focus on patients, not paperwork -- it sounds like this has proved true for your practice! We do hear you loud and clear on the look of the platform -- this is definitely being addressed in Version 2.0, which will be released in late 2018. our testers have reported that it's clean and modern, yet still intuitive and easy to use. We've noted adding room assignments and syncing with calendars! This is something our dev team will love to know, so thanks for the feedback!
Follows the work flow of a psychotherapist, saving time and making it easy to complete notes and send claims.
Kommentare: It may not look as pretty as competitors (but an upgrade is in the works), but it is priced for non MD budgets, works consistently effectively and is great value for the time and financial investment required. I love being free of paper.
Vorteile:
Easy, cost effective, and clients LOVE the online scheduling, appointment reminders and email bills. It follows work flow so I don't waste time clicking from window to window. Customer service has been quick, responsive and effective every time over the last 5 years.
Nachteile:
No to do list on the margin of all screens, would like a list of important history as a margin in patient prog notes, would like to send/receive/autoscore assessment tools, would like printing of notes to be an easier process.
streamlined my practice, trustworthy,
Vorteile:
Therapy Appointment is dependable, ease to use, paperless option, everything in one place. My clients and I depend on it for scheduling, finances, and notes.
Nachteile:
I wish they had a Hippa-compliant video session option. I know they're working on it!!! I'd rather not sign up with another app.
Antwort von Psych Select Software
vor 6 Jahren
Hi Lori! Thank you for your review, and we are so glad to hear that TherapyAppointment helped you streamline your practice! You're right, a HIPAA compliant video session is on the roadmap! Version 2.0 will be rolled out later this year, and we are excited to incorporate the features that will help make managing your practice and communicating with your clients easier. Keep the feedback coming -- you listen for a living, and so do we! Thanks again!
Looking for a new software
Kommentare: My office of colleague are sadly looking elsewhere for our EMR.
Vorteile:
user friendly and customer service is very helpful and kind. Love the 24 hour text message reminders to my clients.
Nachteile:
The site is "out of service" often and refunds are not offered. I would not be concerned for a refund if this was not a regular occurrence, but unfortunately this is becoming a familiar pattern. My other concern is I have two different office locations and the software does not allow myself or clients to distinguish between the two offices when signing up for sessions.
TA 2.0
Vorteile:
Ease of billing and tracking invoices, creating note templates, online scheduling and client portal, group practice feature, variable prices for staff and clinicians.
Nachteile:
Long due for an update, lack of custom online client documents, ability to send online invoices, difficulty in collecting payment outside of the therapy hour.
Antwort von Psych Select Software
vor 6 Jahren
Hi Amy, Thank you so much for your feedback and for being part of the TherapyAppointment Family! We are glad that our legacy software has been a solid partner to manage and grow your practice. We are excited for you train on TA2.0 and know that it can help you with sending/receiving documents, invoicing, and collecting payments. We are humbled by your patience and assure you that, moving forward, our software is designed to continually grow and evolve. Please do continue to share your feedback on how we can improve! :) Thanks again for being part of our family, The TherapyAppointment Team
TherapyAppointment is a great tool for psychologists!
Kommentare: A great tool for psychologists and therapists for a one stop shop as far as scheduling, note taking, and billing!
Vorteile:
I like the ease of use, the reports, customer service help and the ease of electronic billing as well. I love that it shoots out a reminder of the appointment to my clients. They love that too!
Nachteile:
I have had complaints from clients that they do not understand the bills. They are sort of confusing and probably gives more data on them that is needed.
You definitely get what you pay for
Kommentare: Not like other systems which have a lot of drop down menus, exploding text, radio buttons etc. to decrease documentation time. The one included template that has drop down menus, is not customizable. Notes are pretty much free hand typing but can be used with dragon if you want to document after seeing your patient. This really is basic and when the system goes down, at least twice a month for the entire day, customer support is unreachable. I have lost entire notes from system glitches and failures that happen frequently. It appears that the up time is about 95%
Vorteile:
This product is pretty inexpensive and does the basics. It is easy to figure out how to use, because it doesn't do much.
Nachteile:
Not for practices doing medication mgmt. and therapy, minimal customization, system frequently down
TA
Kommentare: It worked well for my practice and I had used it when I was a part of another practice.
Vorteile:
It is very easy to implement and use. It is reasonable priced and I could integrate online payments
Nachteile:
The company has been telling me they would implement an upgrade for over 2 years. Contacting support can be difficult.
Great product
Kommentare: Even though there are a number of redundant features because we are a self-pay private practice and don't work with insurance, it has certainly made our scheduling process easier and more streamlined
Vorteile:
Easy to use and quite intuitive. The training is helpful but we have not needed a lot of customer support - even though it is available - because the software is quite user-friendly
Nachteile:
I understand the use of various colors to distinguish availability, payment status, etc, but the choice of colors used are not exactly easy on the eyes