RXNT Erfahrungen

Excellent for hospice and palliative care

Vorteile:

E-prescribing is the only feature that I use and it is excellent. It makes EPCS easy and allows my staff to assist me with preparing the prescriptions for my review and authorization.

Nachteile:

The web interface could be better as well as the process to add and administer users.

Krogstad Review

Kommentare: I rank this software very high overall compared to other billing and EHR software systems and the support as well as the chat process is very highly rated

Vorteile:

The ease of use and the ability to work within the system without having to move from a lot of different screens. Your support staff is awesome and incredibly knowledgeable, I really appreciate that

Nachteile:

1. I think the billing processes are overall good but there is a lag time in processing as the day goes on. 2. posting payments has been slower lately. 3. need to indicate in the EHR what office you are in on the header. 4. please add the date of birth next to the patient on all screens. 5. Customized preferences do not always save as defaults, you have to keep selecting them. An example is the insurance payments screen. The payment amounts are way to the left and I have a customized view and select default but it never saves. When I go back into the screen it has reset. 6. Custom preferences are sometimes overwritten or do not save 7. In billing, if I save a claim from a different location other claims after it also default to that location. 8. Custom reports are difficult to create and are not as easy to create as they should be. Also, the options needed for custom reporting are not always available

Great Software

Kommentare: It has been great except for 1-2 occasions when it went down and was unusable for a few hours

Vorteile:

The ability to see when a prescription was sent and delivered successfully.

Nachteile:

The only Con would be when it goes down it stayed down for a few hours.

Cheap, but functional

Vorteile:

Customization of the template. The copy of the desired template was submitted and it was implemented by RXNT team

Nachteile:

Frequent outages, can not insert physical exam once the template is chosen, can not make “cpt cluster”. Can not loft template. The EMG TURNS OFF EVERY DAY AT 12.21 am and it has to be restarted. It does not save info instantaneously and on multiple occasions you need to retype what was typed before because it did not save info

Pediatric Clinic

Kommentare: Very good. I am happy with our choice to use this system.

Vorteile:

Ease of use and low cost. All in one system.

Nachteile:

It does not include a couple of features that are needed in the pediatric setting. You have to have separate tabs open for each part of the system, schedule, ehr, billing.

Ehr

Kommentare: There are issues with messaging, editing appointments that may take days for support to help with. Due to compliance issues it may be important that admin or owners do not have access to all information in RXNT; once a patient is active only licensed or physician should have access. Admins should also not have the ability to read messages between clinicians and physicians/clinicians.

Vorteile:

Somewhat easy to use; takes time to understand what each screen means and the process for each task.

Nachteile:

Messages should be secure between clinicians/physicians, not accessible by admins or others. When an appointment is scheduled with another provider on the same date as a regularly scheduled appointment with a different provider in the same practice-it should warn or prevent this.

Great platform

Kommentare: Excellent platform, easy to use, allows refills with quick easy task to complete.

Vorteile:

It is very easy to use and allows you to schedule refill orders. Very user friendly highly recommend this platform.

Nachteile:

the code does not always work for log in access.

rxnt review

Vorteile:

Ease of use and layout make it very clear on what you need to fill in and complete.

Nachteile:

The cost of the program is quite high, especially for a new business owner.

Great Service and option

Vorteile:

Easy to use. This is very important in our practice.

Nachteile:

Finding certain medications or generics. Sometimes certain medications are difficult to find if isn't a brand or specific

psychiatric nurse practitioner

Kommentare: It takes longer time to get charting done

Vorteile:

It is pretty easy and simple to navigate.

Nachteile:

The program can't have 2 windows open at the same time.

Love the product

Kommentare: I use it for my small business, and it works well. I do not use any of the software that deals with billing. I am a concierge provider, so it is cash only. So I can't expound on that facet. However, for charting and prescribing it is the most approachable I have encountered.

Vorteile:

It allows me to chart easily on a patient, then run through and prescribe what I need too. I like this software because it allows me to set up my templates easier than other EHR's I have used in the past. Ease of use.

Nachteile:

Nothing, compared to the 5 other software EHR's I have used this is easiest. I am trying to think if there is anything I would improve, but can't at the moment. I complained for years about the other software options I was forced to use.

wonder why there were no current users!

Kommentare: The best way to describe is the sales team doesnt talk to implementation team and so sales happily tells you everything you want to hear but the implementation team calls you to say "I'm sorry I have to call sales to let them know they were wrong". non stop hurdles in training and ultimately not able to use the product. a waste of time being trained in modules when your templates/patient info/ super bills/fee were not put in because they are short staffed.

Vorteile:

seems to be up to date with some EHR eatures

Nachteile:

issues with onboarding and length of time. you would be trained on how to open patient files but ur files were still not updated...trainings were very robotic and if your info wasn't in system they recorded the training so you could go back and train yourself. the purpose was basically to just "check" the box that you were trained whether or not you got anything out of it. reps not always available I go the impression the company is very understaffed. some bait and switches when you sign up so be careful. This is not what I thought and I will look for another company.

LOST PRESCRIPTIONS & DELAYED SUPPORT

Kommentare: Hate it. Maybe if someone could fix one of our issues or actually call us it would be a different story.

Vorteile:

I like that the program is cloud based and can log in from anywhere.

Nachteile:

Misled into thinking RxNT would transfer our existing patient information and health history. After we signed on, we were told it would be an additional $3k. Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks. We kept receiving "too busy try again later" notices. Our prescription issue still isn't resolved and have been waiting for [SENSITIVE CONTENT HIDDEN] to respond/solve via email for over a month. We are basically overpaying for e-script service because we cant successfully use the other functions.

Poor Customer Service, Crashes, duplicate charts, support says clear your cache

Kommentare: We were with them for many years, AS THEY GREW THEIR PROCESS TO IMPLEMENT CHANGE AND NOT CUSTOMIZE PER PROVIDER REALLY IMPACTED BEHAVIORAL HEALTH PROVIDERS. WE WERE NOT THE PRIORITY - BIG ISSUES WITH DUPLICATE PTS BY PHARMACY AND NOT ABILITY TO STOP IT.

Vorteile:

MDs liked EMR except when duplicate charts were created- simple but major changes without notice and printing different types of encounters was painful.

Nachteile:

Crashes, ERA posting in error not doing adjustments, duplicate charts from pharmacy created, claim scrubbing gets stuck, slow in billing and scheduler

RXNT is an amazing EHR/EMR and e-script software!

Kommentare: Overall, RXNT has been great and I don’t plan on switching to any other software.

Vorteile:

The features that are most impactful are the east to use patient templates and the easy prescribing with a hard or soft token

Nachteile:

I don’t feel RXNT is missing any features that I needed.

AVOID this EMR

Kommentare: Overall experiences zero out of 10 please do not make the mistake by signing up with this organization

Vorteile:

There is actually nothing that our practice went through with RXNT that was a positive

Nachteile:

Patient migration, encounter formation, sending prescriptions, customer service

Adequate software. Some persistent problems. Very good support. Steep price

Kommentare: It is good to have a record of prescriptions accessible from anywhere.
Electronic prescribing software is fairly new and a lot of bugs need to be worked out.

Vorteile:

I like how an image of the finished prescription is displayed before it is sent.

Nachteile:

1. It loads and operates slowly even on a new computer. 2. It is impossible to delete patients 3. The patient merge feature is complicated and I couldn't get it to work. 4. The pharmacy selection feature doesn't work if you enter the actual address. 5. Sometimes the line for viewing a new prescription is mainly covered. 6. Customer support is responsive and has acknowledged at times that a chronic problem isn't being solved.

Absolutely Horrible.. don’t do it!!!

Kommentare: Horrible .. it will be your worst nightmare. Do not go with this system! I will spread the word everywhere I can

Vorteile:

Absolutely nothing this is been a complete nightmare! Don’t do it!

Nachteile:

If I could give customer support a zero I would. You are basically on your own to try to navigate this horrendous system. I cannot wait to switch. Please save yourself the time and spend the extra money on a different system. Wish I would’ve went with epic.

Poor customer service

Kommentare: They are very eager to set you up with their products but once you work with it and realize that they have a lot of issues in all areas (EHR, PM and scheduling) they shut down on responding to the issues. Months go by before you hear from support. They also have terrible pricing on full site options and many don’t work well. Biggest issue is will billing software. Lots of glitches and can mess up your AR quickly.

Vorteile:

Cloud based EHR with easy access. Multi site option.

Nachteile:

Terrible customer service and support. Disjointed and frankly they could care less how their product is effecting you practice.

Glitchy, Unreliable with limited customer support for issues

Kommentare: Overall, it is mediocre at best. Customer support is not available, you can certainly email them and get a standard reply back. It takes days to weeks to get resolutions, and even after saying it should be better and me saying it is not, they close ticket after ticket n which I was letting them know the system is slow and not functioning well. Down time is terrible, and the fact we did not have paper copy of templates to utilize so when system was down we could continue to see patients was odd to me.

Vorteile:

There is one worker that is known as Nate, that does my templates and he seems to be direct and honest, which I highly appreciate.

Nachteile:

They are frequently glitchy, with error messaged, unable to address issues, wait time for resolution is days to weeks, I am still waiting on some changes to templates they are not able to do because of issues with the system.

EMR and practice management

Kommentare: very good and easy to use, good price

Vorteile:

very easy to use, and good work flow, secure system

Nachteile:

billing part sometime hard to contact when has billing problem with insurance sometimes

Terrible customer support when you need it most

Kommentare: Terrible when you have a problem after hours or on weekends
ds

Vorteile:

Works good when it does. Real issues arise when it stops working as it is designed and you need help to get it back up and running in a timely fashion

Nachteile:

I experienced a bug in the system over a holiday weekend starting at 2 pm Friday afternoon until MOnday Moring. I was hindering in prescribing palliative meds for dying patients all weekend long. Absolutely no response from tech support during this time. When they finally responded via e-mail 72 hours later, they sent me videos that did not address my issues and closed my case. For a service that is vital to medical practice that operates 24/7, I expect competent tech support that I can access 24 7.

Out in front in meeting EHR mandates. Great bang for the buck. Great customer service.

Kommentare: Have used this software since 2012 or so, I think that says it all!

Vorteile:

Excellent customer service, easy to use, comprehensive EHR, staff is responsive to individual needs or difficulties. This company was out in the forefront in the e-prescribing climate. Have been e-prescribing controls lightyears before this was available to majority of physicians in my area because of RxNT's foresight. Truly cutting edge in this very important area of my practice.

Nachteile:

Minor issues which company addresses and attempts to improve over time to improve over time.

RXNT review

Kommentare: It was difficult to implement last year. We had to speak with several representatives to get both NPs up and running. The instructions in each email did not follow the actual steps required to get started. We also did not receive several emails which delayed use of the program.

Vorteile:

E-prescribe is what is most liked about the software.

Nachteile:

It would be nice to have the ability to pend medications without being required to select a provider. We have several providers in the office but no assigned patients. Our MAs would save the providers time by being able to pend the desired medications for patients allowing the NPs to select and approve them. In addition, it would be helpful to quickly see how long the medication has been prescribed (rather than browse through several pages in e-prescribe) as we are in a state that mandates 12 weeks for anorexiant.

Dr C. Ziomek

Kommentare: Good in general. It is really nice to get faxes directly into RXNT.

Vorteile:

Ability to e-prescribe and the ability to make notes without templates.

Nachteile:

After an encounter is printed out the words are too small to read easily. It would also be helpful to be able to chose what to print to give to the patient, for example, just the assessment and plan. It would be helpful to be able to move from one encounter to another for a given patient more easily when reviewing their prior appointments.