Therabill Erfahrungen

Just needs a few fixes

Kommentare: It's a wonderful resource however requires a great deal of practice and guidance on how to navigate the steps of billing and understanding the what and why of what I'm doing.

Vorteile:

- Amazing that a lot of the work is done for you and system is already in place and automatically populates all the info you need, and with just the click of a button you can bill out your claims. - Love that it's connected directly to my documentation system. - Customer service is good and knowledgable - Very helpful resources, especially knowledge videos!

Nachteile:

- I wish there was a lot more specific guidance during the onboarding call with how to use the system (for ex: I was supposed to receive another call to continue training however still haven't had the opportunity to complete the training despite already being at the point of needing it and unsure of how to proceed) - Customer service is great however I feel like no one is really going over the basics of Therabill and what everything means, especially for someone who is so new to the system and billing in general.

A User Friendly System

Kommentare: I really did like the Therabill system overall. It is very functional in many ways. It is top notch with the A/R and revenue portions. Posting payments, printing paper claims and account reconciliation and easy with this system. They do have a long way to go with claims correction and rebilling. These areas are not as easy to navigate even with the tutorials. I will say I only had great experience with the customer service team.

Vorteile:

Therabill is very user friendly. The system comes with tutorials as well as built in video guides if you need a little help when completing tasks. Posting payments for ERA's is super easy and will decrease your posting time dramatically if you are manually posting payments. They have really done a great job with the making sure you stay on the right track when utilizing the system.

Nachteile:

The aspect I liked least about the Therabill system is that it is a stand alone system. I don't like that it is separate from my EMR. If a patients insurance information was entered incorrectly originally within the WebPT EMR and it crosses over to Therabill it was just stuck. No matter how many times it was corrected in both systems it would continue to attach to the wrong insurance carrier. Also any breakdown in the WebPT system to link and upload claims for billing would STOP your billing process. It is also inconvenient if the biller needs to review therapy notes. This requires you to log into the EMR system to pull all other information needed. These systems should be one.

So disappointing! What happened to customer service?

Kommentare: I have been so disappointed with customer service, it is non existent. We have had so many issues that are left unresolved for months that we are being forced to switch to another EMR. In exploring other options, we are also realizing that Therabill is no longer up to par, it seems very antiquated and there are so many glitches that we are just having to "live with". No one will help us within Therabill.

Vorteile:

creating custom templates and ease of daily documentation

Nachteile:

poor customer service with no resolution of major issues for months and few updates to the system

Made my life 1000x easier

Kommentare: I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support.
I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success.
This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!

Vorteile:

Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.

Nachteile:

I would say I do not use all the features on the site but that is only because I don't need them at this point. I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.

Helping with Private Practice Billing

Vorteile:

Ease of Use, Relatively Inexpensive, Helps with Changes to Insurance Guidelines, Customer Support

Nachteile:

Not as many features and Overall Layout/Design

TheraBill, good tool, non-responsive support

Kommentare: I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.

Vorteile:

Great features, great value, very intuitive

Nachteile:

Customer support

Easy To Use

Kommentare: We really like this software, it has been a great improvement for us and we are anxious to see the new additions when they are ready to be installed.

Vorteile:

The color coding is surprisingly not only appealing but very efficient and 'self-sense' rewarding. Our therapists really like the ability to communicate securely with clients through the patient portal. The ability to process payments (especially credit cards) within the system has been a huge time saver.

Nachteile:

We would like to see more options for our administrators to customize some layouts and reports, would like to see the option to search clients more easily, and move the tab "select therapists" from the bottom corner (it is very hard to get to sometimes). We would like to see a more user specific way to communicate between administrators and therapists and clients. Would have been nice to have a more easy system to migrate our (then) current clients into this new system.

Great for solo or small group practice

Kommentare: We have 10 clinicians and this software is great. it is very easy to use and learn. The billing features work well but for a large organization would not be robust enough. There are pelnty of training videos that are very helpful. Customer service is easy to reach and all but one of my interactions have been great. The one incident they fell short on was when the software was not displaying part of the progress note. It took me almost a month and many calls to finally get someone to deal with the issue. All other issues have been dealt with quickly, however. They do regular maintenance updates which are communicated well in advance and or done during off-peak hours (1am Sat am). Overall its a great platform.

Vorteile:

Very intuitive, adequate customization, lots of training videos, reachable/live customer support, easy to learn.

Nachteile:

Could be more customizable, billing features are not as robust for larger practices, wish there was a better way to track disbursements to clinicians i.e. better payroll feature.

TheraBill

Vorteile:

It coordinates with our EMR (WebPT) so we can accurately bill, quickly. The tutorials are great and really helpful, too. Moderately intuitive but it takes awhile to figure things out.

Nachteile:

Sometimes insurances don't always upload correctly from WebPT to Therabill so changes need to be made. But overall, the transition is relatively smooth most of the time.

Therabill makes your life easier!

Vorteile:

Ease of use, fast and responsive system which populates all the necessary information with a simple click. Filters also make life easier. Detailed FAQ section which answers majority of questions.

Nachteile:

More interaction with support time and training, the application can be quitd complex at times. This becomes difficult when you need to customise things beyond basic billing.

Worst Customer support

Kommentare: Terrible, would not recommend to anyone. Such better options out there with actual support teams that help.

Vorteile:

Honestly, now that a switch has been made to a different software, I can't say there was one good feature about therabill. The user interface is clunky and doesn't flow/make logical sense. It doesn't communicate with WEBPT as they claim, always delays, errors.

Nachteile:

Customer support. Used WebPT and therabill for a new start up and the errors were out of this world. Wasn't able to bill/submit charges for almost 3 months due to communication errors between software. Customer support has no clue what they are doing and you can never talk to the same person, every time is starting from ground zero.

Complicated set up

Kommentare: Customer service can be greatly improved. Set up is complicated. Customers have to rely on their videos to learn the set up and utilization of service.

Vorteile:

Having all the demographic and clinical information in one site.

Nachteile:

Complicated setup involves many different web services that apparently don’t communicate with rah other. Lack of immediate feedback for questions. Often have to wait 2 days for email to be answered. Phone calls rarely are answered. I’m on the East coast, service works with Central Standard Time! , so patient reminders are based on that time line. Also to set up text appointment reminder, you need to know the phone carrier of the patients phone service. They also say they don’t guarantee the text will go thru and suggest a ‘express text service’ at an extra fee per text...it takes a long time to set up because all insurances have to be reconnected with their clearing house so it takes a lot of paperwork back and forth with every insurance plans to set it up.

Not As Advertised

Kommentare: Absolute worst business decision I ever made. I am 2 1/2 months into this with no end in sight. Now I can't get them to switch me back to my old company. Nothing is as advertised. We were told multiple times that things were ready then they never were. This company is either very dishonest or extremely incompetent. I would not recommend anyone leave where they are. I have a well established business and have never had cash flow problems. After 7 years of business I am worried about payroll for the first time ever because of the company.

Vorteile:

It was tied in with my EMR so ease of information flow

Nachteile:

They never could set up Medicare payments and always blamed someone else. 2 1/2 months I haven't been able to bill Medicare they have almost ran my business out of money. They are not clearinghouse so you have 2 or 3 channels places everything is going and they all blame it on the other part. Never could get help. They also didn't tell us we had to sign up with all the other clearinghouses

Great Combination Billing Software with WebPT

Kommentare: Overall, a very convenient software if you have WebPT

Vorteile:

I like that I can write notes on WebPT and it automatically gets put into therabill and I am able to bill in 5-10 m inutes

Nachteile:

When you make a mistake, it can be complicated to figure out what to do to fix it and sometimes the call back support can take a while to get back to you.

Kommentare: I have a small Physical Therapy practice that had been overwhelming my life with paperwork! I had been using a server-based documentation system that produced a charge list that had to be transferred to a billing system. I was desperate for more efficiency and more free time! I stumbled across Therabill in my search for a software system that was simple, but able to incorporate documentation and billing. Therabill is a fantastic product that maximizes your efficiency by simply allowing you to schedule a visit, enter your documentation, and complete billing from one basic interface. It all happens together, very intuitive! The monthly cost is extremely affordable. Electronic claims are submitted without an additional charge. The most challenging but exciting aspect of Therabill is the documentation. You actually create your own forms by adding or removing fields. It takes a little time but you can achieve the format that works best for your practice. You can also build databases as you type. Best thing of all, if you run into a problem just pick up the phone or send an email. You get almost immediate resolution. Thanks Therabill!

100% satisfied!

Vorteile:

You can use it anywhere; at home in the clinic or on the go. It is very simple to use; and customer service is fantastic. They reply fast to all inquiries. I love the goal bank; once you have written a goal you can find it and edit it easily to use for another kid.

Nachteile:

Just wish it wasn't as expensive, compared to other's.

TheraBill was a life saver

Kommentare: If you are a therapist doing your own billing, I HIGHLY recommend that you try TheraBill. If you are paying a billing service to do your billing, I HIGHLY recommend that you try TheraBill. You can do it yourself and save yourself the cost of a billing service.

Vorteile:

Customer support is great. I have never had such great customer support. Before TheraBill it would take me hours a week to bill insurance companies. With TheraBill, I spend about 5-10 minutes per night. It sends my insurance claims electronically and I get payment much much faster from the insurance companies. I looked around at other software and they wanted in the range of $75.00 - $150.00 per month. Some would even charge per claim fee's on top of that. As an individual therapist, I pay $24.95 per month... with no other fees.

Nachteile:

I can't think of any cons at this moment.

Lives up to it's claims!

Kommentare: Simply AMAZING. If you are looking for a web-based software to take care of ALL your medical practice needs this is the one for you. Due to the ease of use and constant improvements I don't need an office assistant to help me manage my business. Joe and his team manage it for me. I am amazed at the rate that new and innovative features are added with a support video to help you implement the new feature. I hear the same comment over and over from colleagues .." I wish I had found it sooner...it has made me more efficient and effective". While a "great" review would include pros and cons.......I honestly have no cons. The price is unheard of for what you get, the support is quick, the product is professional, clear, and extremely user friendly, and it truly helps your bottom line!

Kommentare: I have had a private practice for 6 years and have outsourced my billing. We decided to attempt to bring our billing in house, and Therabill has made the transition successful.
The product is intuitive and user friendly. We love that it incorporates all aspects of our jobs; scheduling, data base, billing and reminder calls. We are looking forward to learning more about the documentation features that are available. The tutorials are comprehensive and helpful. The staff have been more than helpful and caring with questions about our set-up. One more benefit to using Therabill is the amount of time our clinicians and front office staff are saving with the seamless functionality of the program. Thanks for a great product!!

Therabill: Easy to Use and Stellar Customer Support!

Kommentare: I recently started a private practice in Speech-Language Pathology, & a colleague recommended I give Therabill billing software a try. I have been very pleased that I did! Therabill is easy to use, and their customer support is outstanding! Joe Dundas and his team are always quick to answer my questions when they arise. Their quick answers (often to questions I didn't even know I needed to ask) have saved me hours of time and frustration as I navigate new territory. And what is even better is that I have produced clean claims and have been paid!

Vorteile:

Easy to use; responsive customer support; documentation feature; very reasonably priced.

Nachteile:

No cons encountered to date!

Therabill Review

Kommentare: Highly recommended!!

Vorteile:

Wonderful product for all therapists and billing specialists. I am a therapist who knew next to nothing about billing when I started. Not only did Therabill help walk me through getting the billing completed, but I've actually learned quite a lot about the billing process as well. New features are continuously being added. I'm very thankful for the person that turned my attention to Therabill when I started working independently.

Nachteile:

I honestly can't think of any.

Therabill Makes Billing Easy

Kommentare: I would highly reccomend Therabill to handle medical billing for a small practice.

Vorteile:

I am an independent therapist with a small private practice. I have been using Therabill for many years. It is simple to imput your client information and get started. It allows you to easily bill insurance companies and early intervention. Therabill is extremely user friendly and has excellent customer service.

Nachteile:

I have had a very positive experience using Therabill.

Therabill has cut down on my paperwork time.

Vorteile:

The best part about this product are the billing features. It makes doing my own billing simple, fast and efficient. Also, the staff at Therabill have been easy to contact and have attempted to work with me to customize the program to my individual needs.

Nachteile:

My least favorite feature is the schedule/calendar.

Therabill is great!

Kommentare: I recommend this program for anyone billing insurance for private practice.

Vorteile:

Easy to use, a few clicks to submit a claim and many features that make tracking claims, payments etc. a breeze! I only have a few clients that I bill for each week but this has been a great help. It is inexpensive but don't let that fool you!

Nachteile:

Non at this time

Efficient and affordable medical billing program

Kommentare: I would highly recommend this software program for medical billing professionals

Vorteile:

Features Ease of Use Customer Support is Excellent and Responsive Timely Updates User Friendly

Nachteile:

Some workarounds are confusing, but the software is always being updated and the customer support so responsive and helpful it has minimal impact on use