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Über Intellect

Die QMS-Lösung von Intellect verbessert die Produktqualität und die betriebliche Effizienz und führt zu höheren Einnahmen und einer zufriedenen Kundschaft.

Erfahre mehr über Intellect

Zeigt 53 Bewertungen

Nazia K.
Nazia K.
Regulatory Affairs Manager in USA
Verifizierter Nutzer auf LinkedIn
Biotechnologie, 51-200 Mitarbeiter
Used the Software for: 1-5 Monate
Herkunft der Bewertung

Best Fit for our QMS needs!

5 letzte Woche New

Comments: After shopping around and researching eQMS vendors for months, we were fortunate to find the best fit for our QMS needs with Intellect. We are finally able to move away from our manual, paper-based QMS to a fully electronic QMS which allows for scalability and compliance. The software is highly configurable and you can build any custom apps you need for your business. There is no coding involved, so anyone without coding experience can work with Intellect. Every Intellect personnel so far has been a delight to work with. Will, our initial contact was extremely helpful, highly engaging and stayed on top of all of our requests. [SENSITIVE CONTENT] , our implementation lead has been nothing short of amazing. She is highly knowledgeable about the product as well as industry best practices and provides helpful insights and feedback during implementation. [SENSITIVE CONTENT] , our account manager is a pleasure to work with, is highly responsive, and is always available to help whenever we reach out to her. Intellect, does not leave you after getting your business. They truly partner with you and care about finding you the right solutions in a timely manner. This type of partnership is priceless.

Pros:

-Configurability -Ease of use -Workflow Management -Exceptional Customer Service

Cons:

Some out of box screen prompts can be improved for a more enhanced experience.

Intellect Response

vor 2 Tagen

Hi Nazia, Thank you for your review! We love that you view Intellect as a partner. Customer success is truly our #1 priority. We also appreciate your feedback about the ease of use of Intellect and you can easily configure any of our out-of-the-box applications or build your own apps to automate your business, all with no-coding required. We're very happy to hear that you enjoy working with our team and implementation specialist! - The Intellect team

Beverly E.
Quality Systems Manager in USA
Luft- & Raumfahrt, 51-200 Mitarbeiter
Used the Software for: 1-5 Monate
Herkunft der Bewertung

Great software and excellent service!

5 vor 2 Wochen New

Comments: We had a very good experience with Intellect.

Pros:

You don't have to be a developer to customize the software. Three sites (design, test, live) are included, and each site has an administrative site to control the admin activities without technical assistance. The training for the out-of-the-box apps and to design the apps was excellent. The trainers were very knowledgeable about the software, and they were very patient with us. The implementation process was the best I have experienced. The first app we configured was Document Control. [SENSITIVE CONTENT] was our analyst, and she knows the software and the best approach to customize the software to match our process. [SENSITIVE CONTENT] was very patient with us, and she held our hands until the live site was ready to use.[SENSITIVE CONTENT] is an excellent trainer, and she was available to us when we needed assistance. Last but not least, we can design additional apps our company needs.

Cons:

No issues. I like the software because it is helping us improve our quality system process and efficiency.

Alternatives Considered: Quality Management Software, MasterControl Quality Excellence, QT9 QMS und ETQ Reliance

Reasons for Switching to Intellect: We chose Intellect because of the application package, price, services, and ability to create apps.

Intellect Response

letzte Woche

Hi Beverly, Thank you for your review! We agree, you don't need to be a developer to modify Intellect to meet your exact needs. But we're especially happy to hear that your training and implementation process was so positive. We also love that you built some custom apps on our no-code compliance platform, and that you were able to improve your quality process and efficiency with Intellect. - The Intellect team

Steven B.
VP Quality in USA
Pharmazeutika, 11-50 Mitarbeiter
Used the Software for: 1-5 Monate
Herkunft der Bewertung

KnowBio, LLC

3 vor 2 Jahren

Comments: It remains a good value when compared to other QMS solutions, because of the flexibility. Understanding "flexibility " is a selling point but i believe that effort is not well balanced with meeting industry expectations.

Pros:

Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department

Cons:

Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not. While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.

Alternatives Considered: Adaptive Compliance Engine (ACE) und Qualio

Reasons for Switching to Intellect: Price point, configuration capability

Ashley M.
Sr. Director- Corporate Quality in USA
Biotechnologie, 501-1.000 Mitarbeiter
Used the Software for: 6-12 Monate
Herkunft der Bewertung

Enterprise Quality Management System

5 letzten Monat New

Comments: Intellect's software allows our company to move from independent standalone systems at each location into a centralized and accessible platform. This allows senior management better visibility and easy access to dashboard reporting to make quick and informed decisions.

Pros:

The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs.

Cons:

Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app.

Alternatives Considered: ComplianceQuest und QT9 QMS

Reasons for Switching to Intellect: Intellect has been in business over 20 years with previous experience with our business sector. They offered concurrent license usage and understood our business was not in manufacturing and could speak the same language so that the configuration has been fairly smooth.

Intellect Response

vor 2 Wochen

Hi Ashley, Thank you for your review and insights! It's great to hear that you've built a centralized system for all your locations, and that the system matches your work processes. Thank you for your feedback about a Management Review app. Our Product team loves to get this type of feedback and we look forward to speaking with you about this recommendation. Thank you! - The Intellect Team

Dena M.
Project Manager in Kanada
Medizinische Geräte, 11-50 Mitarbeiter
Used the Software for: 6-12 Monate
Herkunft der Bewertung

Easy to use, highly configurable, and amazing support!

5 vor 4 Monaten

Comments: I was able to understand the software logic and implement my first application within a few months. During implementation, with the support of Intellect staff, I was also able to create three custom applications to help control our internal processes.

Pros:

All fields and pages are configurable which allows companies to tweak the applications to meet their internal requirements as well as external regulatory requirements.

Cons:

Understanding the logic behind the system macros was a little hard in the beginning.

Alternatives Considered: Quality Management Software, Qualio und MasterControl Quality Excellence

Reasons for Switching to Intellect: Intellect allowed us to configure the applications to meet our requirements. With the complimentary training courses and support, they also taught us how to continue configuring on our own and become independent.

Intellect Response

vor 4 Monaten

Hi Dena, Thank you for your review. We're happy to hear that our support team and training helped you configure solutions to meet your unique needs. The Intellect team

Lori G.
Quality Assurance Analyst in USA
Telekommunikation, 1.001-5.000 Mitarbeiter
Used the Software for: Mehr als 1 Jahr
Herkunft der Bewertung

Intellect Software

5 vor 2 Jahren

Comments: Overall experience with Intellect is great. Everyone at Intellect is very helpful and great to work with.

Pros:

The software is easy to setup and create new modules if needed. Also very user friendly in finding documents.

Cons:

There really is nothing that I don't like about the software.

Kaye W.
Senior Quality Specialist in USA
Unterhaltungselektronik, 51-200 Mitarbeiter
Used the Software for: Mehr als 2 Jahre
Herkunft der Bewertung

Intellect is highly configurable and easy to use

4 vor 4 Monaten

Comments: I was able to implement 10 quality applications within our company during the first year by myself and one Intellect Implementation Lead. Since we purchased a contract for dedicated support from a senior level specialist I had the pleasure of working with the same Intellect specialist for the past 2 years. This provided seamless support and continuity from someone who knew my companies needs from the start. Some of these apps used out of the box functionality provided by Intellect, some with some small/medium amounts of customization, and even one application was built from entirely scratch.

Pros:

There are so many ways to configure and customize your applications in Intellect. Use an application right out of the box, create an application from scratch, or anything in between for the applications your business requires.

Cons:

On the rare occasion you do run into an issue, the trouble-shooting tools available may not clearly define the problem and you may need to request support.

Intellect Response

vor 4 Monaten

Hi Kaye, Thank you for your review! We're happy to hear you were able to configure Intellect to get exactly what you need. And congrats on building a new application on your own using our no-code platform. The Intellect team

Janna B.
Global QHSE Programs Manager in USA
Öl & Energie, 501-1.000 Mitarbeiter
Used the Software for: Mehr als 2 Jahre
Herkunft der Bewertung

Intellect QHSE Review

4 vor 3 Monaten

Comments: We are only limited by our resources in the current environment. Intellect can address so many business operations processes from large, complex integrated applications to day-to-day, routine, small but necessary automations. It's wonderful to be able to tell a department, "We can create an app for that!"

Pros:

We created several applications from scratch so we were able to customize to our specific requirements by non-programmers.

Cons:

Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.

Intellect Response

vor 2 Monaten

Hi Janna, Thank you for your review. It's exciting to hear that you created several applications from scratch without any programming background. Great advice on how to improve our training. We've already begun to add in these training elements. The Intellect Team

Jenae G.
Jenae G.
Customer Support/Quality Specialist in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 11-50 Mitarbeiter
Used the Software for: 6-12 Monate
Herkunft der Bewertung

Versatile and user-friendly!

5 letzten Monat New

Comments: A+, would absolutely recommend.

Pros:

#1: the folks at Intellect are fantastic. They've got a great implementation process to help you get launched as quickly as possible while making sure any vital features that might be unique to your SOPs are present. #2: the no-coding customization is a GAME CHANGER. It's just an incredibly customizable platform in general (lookin' at you, Salesforce). I'm also our company's main SF configurator, and making changes to Intellect is a dream compared to the constant running-into-walls that happens when I'm trying to edit SF. #3: the out-of-the-box platform is genius - it enables users to get started quickly, and also has a lot of the design legwork done for folks who want to further refine the product.

Cons:

There's a 'Help' tab by default on each App, but it's just a placeholder that needs to have something generated by the customer. Would be nice if this could be hidden off the bat and only enabled once something is uploaded, but this is really splitting hairs. It's super good.

Intellect Response

vor 2 Wochen

Hi Jenae, Thank you for your review! We love to hear that you think our team is fantastic! We truly care about our customers and place a big emphasis on successful implementations. Of course, hearing that the Intellect no-code compliance platform is a GAME CHANGER. You're speaking our language. - The Intellect Team

Isabella S.
Strategic Operations Analyst in USA
Pharmazeutika, 51-200 Mitarbeiter
Used the Software for: 1-5 Monate
Herkunft der Bewertung

Worth the Money if You have an Employee to Dedicated Time to the Job

4 vor 4 Monaten

Comments: As an administrator/ designer of the software, takes a long time to understand the language of the software and customization on your own. As a user, it is pretty straightforward to use.

Pros:

Ease of uploading information and flow of information. Pretty straightforward to understand.

Cons:

Much longer lead time to go Live with than originally told when they sold the software. More customization is required than originally thought and takes up half the time/work of a full time employee. Did not anticipate a team member to be so dedicated the software and expected more set-up for the cost.

Intellect Response

vor 4 Monaten

Hi Isabella, Thank you for your review and feedback! We're glad the uploading of information was easy and straightforward. We understand some implementations take time and resources. Intellect offers a white glove implementation service for those customers who don't have the internal resources and want to speed up the implementation timeframe. This white glove service is available for any future applications you may decide to implement and we'd be happy to tell you more about this service. Thanks again! The Intellect team

Louis C.
Lead Purchase / Sales in USA
2-10 Mitarbeiter
Used the Software for: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Intellect Workflow software has allowed our office to organize and to assign tasks for specific processes without over looking crucial details resulting in an increased efficiency levels.

4 vor 4 Jahren

Comments: We love that we can connect in an easy to digest , readily available format our tasks specific to workflow with color coded tags to identify process so nothing gets over looked or no tasks get lost. Charts and output documents can be generated to collect and archive records of progress and performance. The challenges to overcome with Intellect Software are mainly with key search word articulation in document archives. Intellect Workflow simply does not offer too many customization options here. As long as we associated our files to a focused nomenclature system for tagging , we overcame this problem quite easily. Our recommendation there is to assign a character system unique to the names of the files initially. Then a user doesn't rely so much on Intellect to dive so deep to retrieve files. Also, at a month cost to entry for usage can be high. We suggest using the trial then assessing Intellect's possible utility at no cost. The user will understand Intellect Workflow's possible substantial value in helping to organize workflow and to completing projects in rather streamlined, elegant fashion.

Pros:

Intellect Workflow provides for the creation of interactive real time color coded work flow charts and maps of our processes for our business as well as to provide status updates and tags for each step individually. Support applications are available in Android as well as IOS mobile device platforms.

Cons:

We found sometimes it is a challenge to use keywords to search document archives. Intellect Workflow software could be better in this area. The types of charts though extremely useful are also limited in category and in type. Starting a month in subscription fees, Workflow Intellect is not the most cost effective solution unless user interaction is consistent and the associated use case requires this level of management.

Alec B.
Quality Supervisor in USA
Essen & Trinken, 11-50 Mitarbeiter
Used the Software for: Mehr als 2 Jahre
Herkunft der Bewertung

Great QMS system and easy to use

5 vor 6 Monaten

Comments: Using the document control and training applications has reduced the time needed from our quality team to manage our documents and training. These two applications have replaced a full-time employee with managing our document control and training records. The Part 11 compliance also assisted with audits and ensured that documents are not modified by accident.

Pros:

The customizability of the software. Being able to modify the system work for our company instead of having our company modify our processes to match the software is extremely helpful and made transitioning to using Intellect a pleasant experience.

Cons:

Onboarding takes some time due to adding customizations. Onboarding would have been quicker if we used the out of box features, but the extra set up time was worth the benefit of having a fully customized system in the end.

Intellect Response

vor 6 Monaten

Hi Alec, Thank you for taking the time to review Intellect. We're happy to hear that Intellect's extreme configurability helped you design a QMS solution that meets your unique needs. We appreciate your feedback about your onboarding experience, and we're always looking for ways to improve. Thank you for also sharing the many benefits you've experienced already. - The Intellect Team

Ann H.
VP - Regulatory Affairs in USA
Essen & Trinken, 201-500 Mitarbeiter
Used the Software for: Mehr als 2 Jahre
Herkunft der Bewertung

Intellect

4 vor 2 Jahren

Comments: We are very happy with using Intellect for document control. We are able to manage the voluminous amount of documents that are needed to run our business in a compliant manner.

Pros:

Intellect has a lot of good features and operation seems very intuitive. It is good value for the money.

Cons:

We have had to use a double review process in order to be sure that all changes are captured before a document is approved.

Franco T.
Sr. Quality Manager in USA
Gesundheit, Wellness & Fitness, 501-1.000 Mitarbeiter
Used the Software for: 6-12 Monate
Herkunft der Bewertung

Intellect eQMS

5 vor 3 Monaten

Comments: We are in the back half of implementation, so we don't yet have all our applications implemented, but so far my team is loving using Intellect.
My experience with their on-boarding team, especially the training/implementation technician was top-notch. She knew her product and was able to quickly learn our vocabulary and needs which made the onboarding experience easy, fun, and highly productive.

Pros:

I love that my team can configure a solid out-of-the-box solution to their specific needs and can create new applications to continually build and improve our QMS

Cons:

We didn't like having to change our document numbering system (starts at 1), however, we were able to provide metadata that made it easy for long-term users to find their documents using their initial numbers.

Intellect Response

vor 3 Monaten

Hi Franco, Thank you for your review! It's great to hear that you were able to modify Intellect QMS apps to meet your needs AND to build new applications. You are truly leveraging the power of Intellect's no-code compliance platform. Please let us know if we can be of any help as you continue your journey of continuous improvement. Thank you! The Intellect team

Michele H.
Director of Quality Assurance in USA
Forschung
Used the Software for: Mehr als 2 Jahre
Herkunft der Bewertung

Intellect Review

5 vor 5 Jahren

Comments: The Intellect Platform can be used for a wide variety of business applications. We used the platform for the following apps: Document control (global)
Training records
Customer complaints
Internal non-conformance
Approval to use methods
Shorter time to get people trained and have the records require
Global visibility to issues

Pros:

Easy to use, great support, Intellect works very hard to make their customers happy.

Cons:

Wish we could develop more applications - not a negative for Intellect, but for my company.

Jon V.
Senior Consultant in USA
Unternehmensberatung, 2-10 Mitarbeiter
Used the Software for: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Learn and Adapt

4 vor 2 Jahren

Comments: Overall, I have found intellect to be a solid product that can replace many manual tasks in quick development time. The aesthetics in terms of UI could be improved with some simple snap to grid that will allow for a cleaner look.

Pros:

Fast, Flexible and easy to develop rapid prototyping on the fly. I have used the product in a variety of industries for a variety of clients. Anyone who still relies on excel and email can find this tool to be helpful.

Cons:

When configuring, there has been times where as a Designer I can save and have everything function correctly only to find out during a publish that an error occurs. This causes a delay in publish and impacts client perceptions on build time.

Sarah B.
QA Supervisor in USA
Pharmazeutika, 201-500 Mitarbeiter
Used the Software for: Mehr als 2 Jahre
Herkunft der Bewertung

Built from the Ground Up!

5 vor 2 Jahren

Comments: I use it daily to update SOP. It is very user friendly.

Pros:

I loved that we were able to customize the software, which gave our internal personnel insider knowledge of how the software works so we do not constantly have to rely on out-side support. It let us build it to our requirements and process flows.

Cons:

There is nothing about the software that I don't like. I don't like how Microsoft when interacting with Intellect. To open a document to make changes you need to double click on link, click open, click enable editing, then enable content. It is slow and lots of clicks just to be able to open a document to make edits.

Justin R.
IT Coordinator in USA
Erneuerbare Energien & Umwelt, 1.001-5.000 Mitarbeiter
Used the Software for: Mehr als 1 Jahr
Herkunft der Bewertung

A well rounded software package.

5 vor 6 Monaten

Comments: Overall, this has been a great software package/platform for us and is allowing a unified system to move forward with.

Pros:

There are a lot of good things about the software, but I really enjoy using the Tool and Calibration system they offer. It has helped us streamline an area that we continued to struggle with. The other great feature is the ability to create custom applications. This allows us to tailor the software more to our needs. This also includes customizing the apps we purchased as well. This way, you are not stuck using the design the developers came up with and not having it fit your needs perfectly.

Cons:

I have found that app development can occasionally be a pain to get done properly but this is due to how much stuff is interconnected.

Kendra K.
Vice President Global Quality/Strategic Supplier Development in USA
Automotive, 201-500 Mitarbeiter
Used the Software for: 6-12 Monate
Herkunft der Bewertung

Intellect Provides Value

5 vor 6 Monaten

Comments: We have realized many process improvements and efficiencies with automated workflows in a global environment. I did extensive research and started with about 20 companies before narrowing the field down to four and eventually selected Intellect. A great decision that has, and continues to, benefit our organization.

Pros:

The ability to customize the software to meet our specific processes is extremely beneficial. Streamlining and automating workflows for a consistent and global process provides efficiencies to save valuable resources. The software is user-friendly and intuitive, making user training easier and shortening the learning curve.

Cons:

The software occasionally throws a curve ball but Intellect Customer Support will work through the issues with you. I would like to see more helpful and readily available published app training documentation to reduce reliance on customer support.

Suelen F.
QA&RA Specialist in Australien
Medizinische Geräte, 51-200 Mitarbeiter
Used the Software for: 6-12 Monate
Herkunft der Bewertung

Great customer support and easy to build applications for non programmers

5 vor 2 Jahren

Comments: So far we've been usign for quality purpose, mostly document control and training managment. However, we have just implemented, therefore the benefit is yet to be determined. Nevertheless,I believe the applications will help to us ensure compliance, reduce paper and at the same time increase efficiency.

Pros:

Intellect (QMS) comes with out of the box workflows that can be modified according to your business needs. As it is very user friendly it allows people without programming skills to modify and create applications, workflow processes and reports. Besides that, the customer service is very good, they are vey responsive, patient and understand our needs.

Cons:

For someone who does not have programming skills, it can be quite annoying configuring some items every single time, in different templates and different parts of the workflow, such as email notifications. A tool such as 'copy and paste' would be wonderfull.

Helen S.
Communications Counsel in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Used the Software for: Mehr als 1 Jahr
Herkunft der Bewertung

Very customizable platform, excellent customer service

5 vor 4 Monaten

Comments: The customer service has been excellent. We have a dedicated rep and he's very dedicated. He's really gotten to learn our business and helped us customize the platform to our specific needs.

Pros:

We've been able to customize this software to do everything we need to do -- and some things we only dreamed of being able to do.

Cons:

We do need assistance from customer service when we've tried to set up some functions and for those considering the platform, it's probably a good idea to budget some add-on hours if you are not particularly tech savvy. Once the system functions are in place, it's very intuitive. I don't think any platform is turnkey and some have real limitations. Intellect has the capacity to do everything we need.

Intellect Response

vor 2 Monaten

Hi Helen, Thank you for your review! We're happy to hear you that you were able to customize your Intellect QMS apps to meet your needs. Good advice on leveraging Intellect resources and expertise when needed. We're always happy to help! Thank you, The Intellect Team

Kristin B.
Director of Quality and Operations in USA
Medizinische Geräte, 51-200 Mitarbeiter
Used the Software for: Mehr als 2 Jahre
Herkunft der Bewertung

Gilero

4 vor 6 Monaten

Comments: It is a love/hate relationship! (software is hard - not limited to Intellect). Implementation [SENSITIVE CONTENT HIDDEN] and tech support [SENSITIVE CONTENT HIDDEN] are all-stars. Above and beyond type team players.

Pros:

Customizable to be in alignment with existing Quality Management System structure/procedures vs. revamping our procedures to be in alignment with OOS software

Cons:

Everything is a rabbit hole with troubleshooting and it is very time consuming, even with support from Intellect. Audit trail feature is poor, at best.

Kristen O.
Director of Quality Control in USA
Luft- & Raumfahrt, 51-200 Mitarbeiter
Used the Software for: 6-12 Monate
Herkunft der Bewertung

Intellect for everyone

5 vor 12 Monaten

Comments: Our experience with implementation has been great. We have a support team ready to help us when we need it and they provide great industry standard support.

Pros:

Key component of this software is how customizable it is. Also how easy it is for someone to use without programming experience. The main processes of any quality management system is set up out of the box which saves a lot of time.

Cons:

So far we have yet to find something we don't like about Intellect.

Intellect Response

vor 10 Monaten

Hi Kristen, thank you for your review and we're very happy to hear how easy Intellect has been to customize for you. Our goal is always to make our software user friendly and to help customers build processes around their business needs.

Tiffany P.
Audit andTraining Manager in USA
Fluggesellschaften/Luftfahrt, 51-200 Mitarbeiter
Used the Software for: 6-12 Monate
Herkunft der Bewertung

All Quality Systems In One Place

5 vor 10 Monaten

Comments: Realization of how much time is saved using Intellect compared to our previous system.

Pros:

We have been using Intellect for about 8 months and the transition from our previous program has been great. What a huge difference it is with Intellect and how convenient it is to have everything linked and accessible with a click of a button.

Cons:

The calibration app out of the box could use some improvement for reporting purposes.

Intellect Response

vor 10 Monaten

Hi Tiffany, thank you for your review and we're happy to hear about your transition to Intellect. Thank you as well for the feedback and we look to speaking with you further about your suggestions for enhancing our calibration app and reporting. Thanks again!

Eric H.
QA Specialist in USA
Forschung, 201-500 Mitarbeiter
Used the Software for: Mehr als 1 Jahr
Herkunft der Bewertung

Intellect eQMs improves worflow management

5 vor 3 Monaten

Comments: Intellect eQMS has helped improve the process of reporting and tracking issues of nonconformance, as well as bringing such issues to a quicker resolution.

Pros:

It is highly configurable for our specific needs.

Cons:

The publishing process can be a bit tricky.

Intellect Response

vor 3 Monaten

Hi Eric, Thank you for your review and we're very glad to hear that Intellect has helped your company track and solve issues. We're also happy to hear that Intellect was able to address your specific needs. Thank you! The Intellect team