SchoolAuction.net Erfahrungen

A shout out to SchoolAuction.net! Fabulous customer support~~timely, helpful and thorough. Thanks!

Vorteile:

We appreciate that SchoolAuction.net is forever improving itself. Supprt truly listens to feedback and then goes about making changes. We appreciate the easiness of the software to use for our Spring Gala and auction needs. We were especially pleased with showing off the catalog last year. Once our pics and descriptions were in and we published it to our families, we were really proud of how the catalog looked. It was very professional and gave our families a huge preview of what was to come at the event.

Great platform!

Kommentare: We loved using SchoolAuction.net and have already made plans to use it for our next event.

Vorteile:

This was an extremely easy platform to learn and set up. Anytime we got stuck and were not sure what to do, we were able to quickly find the answer in the help menus. The customer support was excellent!

Nachteile:

The only complaint we had was with the third party processor. However this was something that was outside SchoolAuction.net's control and their customer services in helping us navigate the problem was amazing.

Good for School Auctions only

Kommentare: It worked fine for the year we used it. I was frustrated by having to figure out a lot of work arounds to get what I wanted to do. Not very customisable and very limited creatively.

Vorteile:

What I was as able to create looked very good, but there was so much more I wanted to be able to do but couldn’t.

Nachteile:

Not very customisable for different types of organisations. Really is created to run school auctions. Very little muted in what one could create using this software.

Answered our prayers

Kommentare: We had been using a different auction package for a few years. It had a dated, inefficient interface. It tripped us up in the middle of our event. We needed something more modern and responsive. We were investigating more expensive, top-tier packages when another volunteer saw SchoolAuction.net in an ad. We read up on it and found it had the features we wanted, but seemed like just a small startup (loved the story, but could they support us?). I called and had their founder on the phone in no time and he quickly put me at ease with their ability to meet our needs and support our events. We decided to try it out and were not disappointed. The documentation was amazingly clear and very easy to follow. We got rapid support when we needed it. Including a few more calls to their founder who also helped us get connected with a payments gateway. We pulled off a great event and were even able to re-use the software for other events within the same year. ALL of our events yielded higher revenue than in past years as a result of their great tools and we saved money over the other packages we evaluated.

Vorteile:

Easy to learn and use. Great documentation. Superb customer service. Comprehensive feature set and flexible enough to meet needs outside of our original auction intent. Cannot recommend highly enough.

Nachteile:

Would have enjoyed a little more customization capability in the site look-and-feel, but the included templates were good enough to meet our needs.

Easy to use during the event

Kommentare: Those of us tasked with entering items and organizing were done so far ahead of schedule compared to prior years, that we had to go back and correct issues that arose later. Next time, we’ll just be patient. A good problem.

Vorteile:

Mobile/Tablet compatible, SaaS Intuitive, very little training for volunteers. Very easy to integrate credit card processing connection. Help videos to show volunteers. Extensive text-based help database as well. Multiple users at once; admin can set permissions. Option for online auction.

Nachteile:

Some signage/descriptions signage was only available in one export size/orientation and it wasn’t our desired size. Can’t add new user while in the screen to add new item. Must switch menus. Indicator for volunteer at check-out to pull certificate needs to be larger and/or a pop-up should be utilized. Managing seats at gala tables; doesn’t indicate well when particular table hits capacity. No option to suppress unavailable physical bidder paddle numbers (when using existing paddles). Silent auction tab sheet doesn’t continue to a second page for more entries. No place to include other expenses from event so we can build complete picture of our success.

Very good software for running a fundraising auction

Kommentare: They are very easy to do business with. I highly recommend to use their studio for a live virtual event; they take care of all the technical details to make it look good.

Vorteile:

Got lots of emails and support about what to do at each stage of preparation. Easy to add donors and photos of auction items. Like that there's one window for bidding and viewing the video. This software is much better for the auctioneer than the other software I have used.

Nachteile:

The flowchart in the dashboard is somewhat useless; clicking on the steps only referenced help videos that I don't have time for; would be better to jump to the referenced setup menu. Missed sending out virtual event reminders on the day before; could have used a reminder (nowhere does it mention this). Sofware is geared to set up for a live auction event with bid sheets, etc. Have to manually change each item and ended up missing one.

Worth the learning curve! Switched from software we had been using for the past 20+.

Kommentare: We really enjoyed using schoolauction.net and will continue to do so for our school gala/auction event. In fact, we were so pleased that we are looking at how we might be able to use it for other events as well. There was a learning curve, especially for those team members who aren't especially tech-savvy , but the majority found it very easy to use and were thrilled that we made the switch!

Vorteile:

Easy to import info from previous software. Intuitive and generally very user-friendly. Good for those who can self-educate - lots of video tutorials and a comprehensive help center. Very quick customer service response through email.

Nachteile:

Some team members struggled with the lack of phone support. We had an issue specific to our gala-style event, and thus I would not recommend this software for an organization whose priority is finding a seamless way to handle guests with regards to tickets, tables, table captains, and comped tickets. We were able to find workarounds but it got a bit confusing and we weren't able to use the reports and analytics that would have otherwise been very helpful.

SA.net user since 2014! So easy to use for our school fundraising that I started using it for work.

Kommentare: I'm entering into my seventh year using SchoolAuction.net, and I continue to recommend it to others.

Vorteile:

It's incredibly easy to train volunteers, capture all of the info that I want from users and guests, and process guests quickly on event night.

Nachteile:

It's often slow on weekday afternoons, hard in the weeks leading up to events. It's a bit of a long and clunky URL.

Easy to use auction software

Kommentare: The software makes it possible to get every fundraising dollar and clearly organize guests for the event.

Vorteile:

Excellent help features on every page. Easy to contact support team if needs arise. I also appreciate the helpful bidding sheets that print directly from the software.

Nachteile:

The software requires the administrator to process credit cards individually after the auction has closed, which takes quite a lot of time.

School Auction Review

Kommentare: We solved our school auction with this software, I loved it because we mostly use volunteers to staff the event and it was very easy to have people with no previous experience with the software use it that evening with ease.

Vorteile:

School Auction is a great platform! We started using it for our annual auction and it was a game-changer for our school. It's super easy to use and set up.

Nachteile:

I feel like the website that you can create for your event could be a little more robust. You can change the colors but the layout options are limited.

Easy To Use

Vorteile:

I like that it's web based and allows us to give access to multiple people. The ease of use for entering and managing items is simple. Managing tickets is also easy.

Nachteile:

A big missing feature is a more robust table management portion of the software. Our events have anywhere from 300-1,000 guests and while I can enter the table number on the ticket, the organization and management of all our tables has to be done outside of the software. We also had issues with linking bidders. When two bidders were linked, only one of their bidder numbers worked. Couples would use both numbers thinking that the accounts were linked together.

Awesome Auction Software

Kommentare: I have used School Auction.net for years and have loved working with [SENSITIVE CONTENT HIDDEN] and his team. Their product is affordable for PTAs and larger nonprofits. It provides everything an organization needs in order to run a successful event.

Vorteile:

This auction software is easy to use from day-one. It's intuitive in every area from item in-put to ticket sales and running payments. Additionally, the videos and online help is awesome. Whenever we've had a question or an issue School Auction.net has been quick to help.

Nachteile:

I wish it had a few more features that would cover all aspects of fundraising and not just auctions. I wish it could do jog-a-thons, allowing students to create their own personal fundraising pages.

Amazing system for auctions/fundraising and excellent support staff

Kommentare: Extremely wonderful. I started working with them about 4 years ago I think and [SENSITIVE CONTENT HIDDEN] was the first one who I met over the phone. He did the training for me and it turned out to be a 1-on-1 session since the others didn't show up. He was extremely helpful and I will never look to another software system for our auctions.

Vorteile:

The system is very easy to use, very versatile. We are able to use it for two main events - gala/online auction and also golf outing, so it's a better value for us. Several key features - donor/customer database, website design, virtual auction function, very configurable. Probably many other things I can't think of...

Nachteile:

There are a few features that would be nice to be configurable, but I realize you can't do that for everything. One example was we had to have "Buy Tickets" this year, but since it was virtual, it would have been nice for this to say "Buy Sponsorship" since that's all we were selling.

Great value for the price

Kommentare: SchoolAuction provides a reasonably priced software to manage your non-profits charity event. We have an annual gala that includes table tickets, silent auction, live auction, paddle raise, and raffle. All items are managed through the software and paid for by the guest. I haven't come across a better value in the market.

Vorteile:

The customer service provided. Any issue or request was resolved in a timely manner.

Nachteile:

The back end UI/UX is not particularly friendly which creates a significant amount of time in set up

SchoolAuction.net has it all

Kommentare: I work for myself as a nonprofit event production manager in Northern California and in the two years since discovering SchoolAuction.net I have happily introduced it to three separate clients and been involved with three other organizations who also enjoy using this product. The team at SchoolAuction/TofinoAuctions have virtually thought of everything, and packed a ton of power into their user-friendly, intuitive program. Top that off with an affordable annual subscription fee, and ZERO transaction fees -- ! I hope to work with this organization again and again! Aside from the product itself there is the dynamo known as Roger Devine. I cannot say enough about Roger -- his friendly manner, consistent professionalism, commitment to improving his product and his customer's experience with it. On the rare occasion that he does not pick up the phone on the first or second ring, he either calls right back or emails me with a detailed answer to whatever question I left on his voicemail. Rest assured SchoolAuction.net is not your average internet seller, where you suddenly find you are no longer able to reach the company after they have your deposit in hand. Roger and his team are dedicated to ensuring your success - period. Roger was also instrumental in introducing several local organizations and from that introduction we have built an experienced pool of users who now swap volunteers at our annual fundraising events. It has made our check-in and check-out processes smoother and faster, and greatly reduced the need for training. All of our organizations learn more about the powerful options and shortcuts built into the program. This is critical for me in particular as I produce or support annual fundraisers for different clients whose management needs vary greatly in terms of which aspects of their events raise the most money, and where they need the most support. Brilliant!

everything can improve

Kommentare: my evolution in English, my improvement in pronunciation.

Vorteile:

in the form of instruction, I can access it every day and from anywhere, this has helped me a lot.

Nachteile:

the relpe function can be improved, it can have more help resources and be faster to give help.

Great product and great help!

Kommentare: We used this software for our PTO auction, which had three parts: online, silent and live. It helped tremendously, from creating a catalog to recording the profit. Online auction went smoothly, self check in and check out features are extremely helpful for live event. It gives a spectrum of opportunities for look and feel of the website. Reporting is pretty good, there are a lot of different options. There are some reporting options I would like to see tweaked a little bit, but overall it is super helpful. We used the software for our annual pledge and will use it for Read-a-thon. Customer support is the best I've seen, responses come within an hour. Amazing!

Vorteile:

Ease of use and support. Features like online auction management and self check in and check out are amazing.

Nachteile:

When I customize the table I would like to be able to save that as a default view and not having to change it every time I log in. In the post auction reports, simple table with the list of items and the buyers and the FMV and the price paid, I couldn't put that together.

Great Software!

Kommentare: Overall the program was great and I plan to keep using it. I've already recommended it to a few other people.

Vorteile:

I loved this software, its easy to set up, and easy to manage all aspects of your auction. It was great to be able to have everything related to the event in one place.

Nachteile:

The only issue we had was on the night of the auction when we were entering bids, it seemed like it was not working, but then we realized you could not use the tab button. It was a few minutes of total stress that the program wasn't working in the most important moment, but we called the support and it got figured out fast and we were back on track

Makes Auction Life Easier

Kommentare: I can't imagine running a PTSA/School auction without this software. Its helped us organize and streamline the whole process. We use it to organize our items, lay out the auction tables, sell tickets and add ons, check people in and out, and sell remaining items online. We've seen them add features over time to improve the system. Last year we started using mobile check in and check out and that really made things easier for our team and our guests. It could be slightly more intuitive to use, but there is plenty of help text and videos if you take the time. The ability to copy data from one year to the next has been great too - easier to delete extra data than rekey it in.

Vorteile:

Good end to end coverage, check in options

Nachteile:

I bit complicated to learn the first time

Great online auction software and service

Kommentare: I've run our PTO online auction for two years now. Prior, we had used schoolauction.net with their old version and before I came on board, we reviewed as many options as we could find. We decided to stick with schoolauction.net not fully understanding the changes they were in the process of making, but with the understanding that it would be more customizable and easy to use. The revamped program is excellent. We are about to start our third year with it, and I am excited to see what updates are in store. The thing I love most is that you could run a great online auction with no design skills, but for those who do have graphics experience, the look and feel are almost fully customizable. There are a couple tweaks I would change, but they are totally nit-picky on my part. Excellent customer service - can't say enough about it. Very responsive by email or phone. We've had great success with our online auction through schoolauction.net and look forward to another year.

Vorteile:

Customizability; value

Nachteile:

A couple quirks about layout but nothing major

Check-in and check-out was a breeze!

Kommentare: It was my first time running a fundraising auction and this software made it possible! My colleagues who had been on the peripheral of event planning in prior years commented that SchoolAuction.net was worth the investment. It made the event run much more smoothly.

Vorteile:

SchoolAuction.net is very intuitive. After a demo, it was easy to just jump right in and get set up for our fundraising gala. I really appreciate how flexible it is. Our event wasn't quite ready for mobile bidding, but we still utilized so many other features. Our guests really noticed a difference from the previous event: we heard positive feedback on how much easier the check-in and check-out process was!

Nachteile:

The sponsorship set up was confusing at first. We solicit year-long sponsors, instead of event-specific sponsors. But we were still able to utilize the sponsor recognition features, which was a huge plus!

Versatile, Easy-to-Use Auction Software

Kommentare: We've been very happy with School Auction Net. We are a small school with a small staff and volunteer gala team. School Auction Net is affordable, easy to use and meets our needs for managing ticket sale information, a silent auction, and a raise the paddle (aka fund a need). Customer service has been very responsive. The only thing holding me back from giving it 5 stars in all areas is that we run a fairly traditional operation (no online bidding and we print thank you letters and receipts, for example) and School Auction Net seems even stronger for those who want to do more electronically (e.g. email receipts, online and mobile bidding). Perhaps one day we will have time and it will make sense for us to add some of those features - and then we can comment on the full range of School Auction Net. In the meantime, we highly recommend the software to keep your ticket sales and auction running smoothly!

SchoolAuction.net has been a great event software for our nonprofit's needs!

Kommentare: SchoolAuction.net has been a great event software for our nonprofit's needs! We use the software for ticket sales and silent auction logistics, as well as running reports after the events. The backend of the site is very user friendly and the available support on event night has come in handy on several occasions. We would highly recommend this service to other nonprofits in need!

Vorteile:

Ability to migrate date from a past event to a new event saves us time and gives us a great baseline for Auction Donors and previous guests

Nachteile:

We have had to tweak some of the site features to meet the specific needs of our events, but the software techs have been very helpful in figuring out how best to make it still work for our needs

Great tool for our largest fundraising event

Vorteile:

The software gives several options to use for our fundraising event. It's all straight forward to use and provides our guests an easy option to pre check in which greatly helps us. We couldn't keep our guest tickets, auction items and donations nearly as simple to process and keep track of without using SchoolAuction.net.

Nachteile:

There is a huge help section with videos and articles to help you figure out how to use the tool but it's not always easy to search and find exactly what you need. If I reach out to customer support though, I always get an immediate response with links to find the exact info I need.

Great option for Development Directors

Kommentare: This software was exactly what we were needing to make our processing faster and easier. Our parents loved the phone check-out system and it put less pressure on our check-out team and alleviated lines at the end. The credit card set-up was a bit confusing but in the end it worked great.

Vorteile:

speed of system and ability for all my team members to access and edit the parts they are responsible for - and everything doesn't have to go thru my hands to get done!

Nachteile:

It is very hard for the pick up team to know when the calling team has secured a donation. The pickup team has to keep checking thru all the potential donors every day since there isn't a mechanism to see updates and notes on who to ask for etc. because it all goes into the donors regular info instead of a place to put info just pertaining to that year. It was hard for most team members to understand that you have to go between the donors and the items.