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Über PioneerRX

Die Mission von PioneerRx ist es, die unabhängigen Apotheken zu retten und zu fördern, indem die Patientenversorgung und die Medikamentenausgabe wettbewerbsfähig und rentabel gemacht werden.

Erfahre mehr über PioneerRX

Vorteile:

PMP data submitted automatically. More secure since program can run without needing windows admin privileges ( helps prevents unauthorized software program installs ).

Nachteile:

It's hard to find something that I don't like about the system. The only thing I can think of is sometimes I feel I have to make too many key strokes to get a few things done.

Bewertungen zu PioneerRX

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,0/10

PioneerRX hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 92 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (92)

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Nutzerbewertungen filtern (92)

Rowena
Rowena
Certified Pharmacy Technician in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I am very impressed with PioneerRX's functionality and versatility.

5,0 vor 6 Jahren

Kommentare: The ability to customize the software to maximize our workflow is great. We also love the ability to glean data from PioneerRX to analyze our business.

Vorteile:

The best aspect of PioneerRx by far is their customer service (Erica, in particular is great). They are very responsive to help requests, often calling back within minutes of a request. They are willing to spend as much time as needed with you until you are satisfied the issue has been resolved. In the rare instance they are unable to answer your question right away, they will forward the issue to someone who can answer the question and most importantly, they follow through with you. The PioneerRx software itself is amazing. The software can be customized to fit your workflow. There is a wealth of information waiting to be explored within PioneerRX. There are many ways to leverage PioneerRX to maximize workflow and profitability. Another positive aspect of PioneerRx is the online community of current users. There are forums for anyone who has questions about how certain aspects of PioneerRX work in a practical setting. There is also a way to upvote requests from users, so that you have some input in how PioneerRX is developed in the future. Being so open to feedback is just another great aspect of their customer service. Overall it is the best pharmacy software I have used, to date.

Nachteile:

There is nothing in particular that I do not like about PioneerRX. I would like the developers of PioneerRx to continue to listen to the community regarding changes they wish to see in Pioneer.

Alan
Pharmacist/owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product with great support

5,0 vor 7 Jahren

Kommentare: I bought Pioneer in 2013 after using QS1 for 20 years. The system did not transfer the competitive prices from QS1 that I had set into the old software, and I had difficulty in maintaining a good margin on low priced generics as well as maintaining continuity on pricing, especially generics. After muddling through it for 3 years and doing the best we can, and voicing my frustrations on this site, Pioneer called me and said they wanted my issues resolved and volunteered to send a rep to my store for the better part of 3 days. Customer support representative was exceptional in his willingness and ability to explain and resolve my issues. I was able to get better control over my generic pricing and he also led us to a multitude of other issues to better utilize what Pioneer offered the independent pharmacy. My staff loves it. It does a great job managing our profit/loss issues (with the DIR exceptions) and I may be able to save money by d/cing other programs that Pioneer can handle. My biggest recommendation would be that if you aren't happy with the product, ask them to fix it. don't give up until you get results. It can do a lot more than you think it can. the on site training is somewhat limited. I wish they would have spent more energy into pointing out things at time of installation (perhaps a checklist, provided by current users, would help). I am a bit old school and Pioneer is a highly technical software so the learning curve was a bit steep for me. I would recommend this software over QS1 and am very happy with the service they provided.

Vorteile:

it can do just about anything once you figure out how to work it.

Nachteile:

it is technical and a bit convoluted so may require some serious training. the learning curve might be a bit steep.

Ben
Pharmacy Technician in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PioneerRx Review

5,0 vor 3 Wochen Neu

Kommentare: PioneerRx is great. Their customer service techs are able fix most issues in minutes and are easy to work with.

Vorteile:

PioneerRx has great reports that can be customized to whatever we are needing. This really helps us find pretty much anything that we need.

Nachteile:

We attempted to do a virtual inventory with PioneerRx and it did not work out very well. We had to go back to having a physical inventory.

Jason
Pharmacist in USA
Pharmazeutika, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Pathetic customer service

1,0 vor 7 Monaten

Kommentare: Couldn’t get rep to email back in a timely manner and doesn’t have time to ensure customer has basic understanding of system before purchasing

Vorteile:

Not sure Sales staff loves to talk on their time which is usually bugging you during your busiest timeBut will not work with you on your time table

Nachteile:

Customer service s extremely poorDoesn’t email back Will not work with customer to explain system before purchasing

amar
amar
Managing Partner in USA
Verifizierter Nutzer auf LinkedIn
Pharmazeutika, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best balance of ease of use and security features

5,0 vor 4 Jahren

Vorteile:

- Highly customizable workflow - granular admin, pharmacist and tech access controls - Custom Rx Audit report make life easy for desk audits - DIR estimator - Profit report can be generated factoring in estimated DIR or GER fees - Cash pricing estimator based on chain competitors near you - POS and sale data can be accessed from any workstation & POS integrated within Rx module - Control medication Perpetual Inventory can be maintained within the software ❤ - Training portal gives admin, a clear view of progress in training for each staff member - Customer ID info is available at the POS window as well as Pharmacist verification screen - Create patient profile by simply scanning Drivers License - PMP data submitted automatically - More secure since program can run without needing windows admin privileges ( helps prevents unauthorized software program installs )

Nachteile:

- Onboarding & maintenance cost is high compared others in the market. ( worth the cost though ) - Patient profile history could use a search feature instead of filtering -

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One of the best software I've used so far

5,0 vor 5 Jahren

Kommentare: With how easy the program is to use it makes training very simple. All the buttons are shown and it's easy to navigate throughout the different tabs. You're able to also put in a request for one of the PioneerRx techs to call you so that you don't have to get tied up with trying to call them. When you put in the request you're able to provide information on the issue and most times they're calling back to let you know that they solved the issue you were having.

Vorteile:

I like how easy this software is to learn and use. The ability to have a PioneerRx member contact you in case of any software issues is also very handy especially during rush hour in the pharmacy.

Nachteile:

Some recent issues we've had in the past few months is that the program will freeze up. We tried to merge several stores onto one server and it caused issues throughout the stores. The main issue was the lag time and that it would freeze out all the computers within the pharmacy. We recently switched over to another software due to the lagging we had experienced.

Terry
Terry
Pharmacist in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

No perfect softward package but this is as close as I have used. Came to DDM because of Pioneer.

5,0 vor 6 Jahren

Vorteile:

Interface and forthought. For the most part everything is intuitive. Operation is practically flawless which is amazing on a Windows platform-very stable. Even though we primarily use in house support, Pioneer is very responsive when called upon. Higher resolution pill thumbnails are much needed-contrast is poor and makes it difficult to read imprinting

Nachteile:

Higher resolution pill thumbnails are much needed-contrast is poor in some cases and makes it difficult to read imprinting.

Raaed
Pharmacist-In-Charge in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great pharmacy software and customer service. Very happy with my change to pioneer

5,0 vor 6 Jahren

Vorteile:

Pioneer is easy to use and has great customer service when it is needed. It is windows based so anyone with basic computer skills can work this system and manage it. Pioneer has many great features that covers tons of different instances that a pharmacy or pharmacist/tech may go through or experience

Nachteile:

Screens can sometimes be a little busy. I wish the home screen was a little more efficient. I believe the home screen is a "dead" screen and can be utilized a little better

Jazel
Pharmacist in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

pioneer

5,0 vor 5 Monaten

Vorteile:

Ease of use and good integrations. Tech Support is good.

Nachteile:

Cost is pretty high. But it's good for it's value.

Kara
Kara
Pharmacist in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

PioneerRx gives our pharmacists the tools necessary to provide the highest level care!

5,0 vor 6 Jahren

Kommentare: Central management of numerous stores and higher level of pharmaceutical care due to user friendly data and customizable workflow.

Vorteile:

The numerous workflow options allow you to customize the workflow to meet your store's unique needs and the customer service supports you every step of the way!

Nachteile:

Conversion from RX30 to PioneerRx was difficult. I do not believe we could have planned any better and still there were problems. After 11 months on PioneerRx we still have to have RX30 access for audit purposes because escripts did not transfer in a usable format.

Matt
Pharmacist in USA
Pharmazeutika, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pioneer is a great software for our pharmacy. Very powerful and lots of customization

5,0 vor 6 Jahren

Kommentare: Easy to navigate

Vorteile:

Once familiar with the software, the options are pretty much endless for what you can do. Love the ability to leave critical comments that are easy for the next shift to follow up with once the patient calls back. Good workflow. Easy to find or track down any old RX, i.e. ability to search by name, drug, dispensing date, MD, etc. Generally user friendly.

Nachteile:

Slightly larger buttons, i.e. click to call, or edit patient profile. Ability to add ins from the "edit RX screen", Click to call feature for Check screen. Integrations with other softwares, i.e. to get a patient signature via email/text. Ability to track anyone who alters an RX critical comments.

Lisa
PIC in USA
Pharmazeutika, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

positive

5,0 vor 6 Jahren

Kommentare: This software allows me to do my job with ease.

Vorteile:

PioneerRx is easy to navigate and there is a high level of functionality for all of our pharmacy needs, from processing prescriptions to generating financial reports. It is also reassuring to know that the remote Support Team, as well as our local rep, are accessible and helpful in resolving most issues that arise in a timely manner.

Nachteile:

On occasion, some of our preferred settings need to be reset after the weekly software update.

Christina
CPhT in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Educational, Helpful Customer Service Rep., & Awesome

5,0 vor 6 Jahren

Vorteile:

Pioneer is a great software to use. It has so many options available to pharmacies to utilize with their patients needs and several ways to keep up with the state standards. Staying compliant with star-rating is also easy with the notifications that are alerted during the filling process. It makes filling prescriptions easier and more efficient.

Nachteile:

There is not really any thing I could recommend as far as changing because the software is that great.

Sean
Pharmacy Technician, CphT in USA
Pharmazeutika, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very Helpful and Professional.

5,0 vor 6 Jahren

Kommentare: The ability to customize recurrent sig codes and fill dates with day supplies and ndc listings make repetitive tasks simpler and reduces user error.

Vorteile:

The ease of use and the consistency. The Ability to customize and change functions as needed to meet our needs and those of our patients. The ability to adress and issue with a live person a click away and by phone within seconds sometimes of submitting a ticket instead of the hours I spent waiting for a reply from HBS, It has been an excellent change of pace.

Nachteile:

The only item i'd like to see change on a whim is the ability to show both NDC's On the label of a split billed item! Everything else has been excellent and with the range of customization offered by the help desk you simply cannot go wrong.

Brent
Pharmacist/Owner in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Intuitive, easy to use pharmacy software

5,0 vor 6 Jahren

Kommentare: Increased efficiency and profitability at the pharmacy

Vorteile:

The software is very robust, yet everything is still easy to find making it a very intuitive system. New employees have picked it up after only a few days having worked different systems for years

Nachteile:

Updates are almost too frequent. It is very hard to implement updates once you have become accustomed to processing or using the system a certain way.

Jeremy
Owner in
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

PioneerRX review for Rawls Pharmacy

5,0 vor 11 Jahren

Kommentare: Overall, it's great software. None of the cons are that major, nor would they prevent me from purchasing the program again. I highly recommend pioneerRX.

Vorteile:

The program is very easy to learn. Has most of the features you want in modern pharmacy software. It is easy to see detailed third party claim info. Post edit prevents a lot of lost reimbursement due to errors (especially handy when other pharmacist fill in for you that aren't too familiar with pack sizes, etc). Highly customizable. Nearly every detail of labels and reports can be formatted for your specific needs. Has all the workflow features when you need them, can be turned off when you don't. Really too many features to name each one. As far as support, the phone at pioneerRX is always answered by a person. They are very helpful, plus they are always adding new features to the program making life easier.

Nachteile:

The only feature I have seen in other current software that isn't featured in pioneer is the ability to capture the image of a prescribers signature and attach it to their profile for easy comparison durring verification checks. There is the occasional "lost" label that never prints, but I have had this issue with other programs as well. Sometimes it would be nice to be able to change a manual price directly, instead of having to enter a sub-screen.

Brenda
Senior Technician in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software! Account Manager is amazing! She always goes above and beyond for us!

5,0 vor 6 Jahren

Vorteile:

The ease and functionality of the software. The support we receive from our account manager. The updates, idea board....list is endless

Nachteile:

You have to stay up on the reconciliation and call quite a bit to make sure they are getting all of your 835 files. That the POS only fully integrates with Heartland.

Sara
pharmacist in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pioneerrx

5,0 vor 5 Jahren

Kommentare: provides Accuracy, Dependable customer service, ease of use is much better than previous used software!

Vorteile:

Customer Support. Screen shot problems and they call back immediately. By far best in business.

Nachteile:

Difficulty of MAR and sigs. Once learning curve established it has gotten better.

john
Operations in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Software. Helps manage a lot of back end tasks while you can focus on your real task at hand.

5,0 vor 6 Jahren

Vorteile:

Can use Excel to import anything needed. Also, if you can use Microsoft Word you can pickup PioneerRx quick.

Nachteile:

There are some weird restrictions in terms of actions and reports, but they do take suggestions for new features.

Jim
Pharmacist / Owner in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It has been great

5,0 vor 6 Jahren

Vorteile:

I love the great support I get . I love the fact that the program is updated at least weekly . I also love Orbit

suzanne
pharmacy tech in USA
Pharmazeutika, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

every time I call support I am helped immediately when tracie pundyke is in the office.!the best!!

5,0 vor 6 Jahren

Kommentare: ease of use

Vorteile:

the software is easy to use, self explanatory, and once you learn the ins and outs it is helpful - especially with all the alerts and reminders and workflow aides

Nachteile:

it is not good at warning you when someone else is entering an escript at the same time you are and some of the overrides are difficult but I only have to call tracie to help

Chris
Staff Pharmacist in USA
Pharmazeutika, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best clinical dispensing software on the market.

5,0 vor 7 Jahren

Kommentare: Workflow optimization, clinical patients, etc...

Vorteile:

Changes with the time. Patient profile allows for great customization and clinical additions. I also like all of the workflow optimization.

Nachteile:

The dual billing for NYS EPIC is not intuitive. The add ons need to be customized to the workflow properly.

Amber
Cpht in USA
Pharmazeutika, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Transfers

5,0 vor 5 Jahren

Vorteile:

We received transfers from pharmacies with this software and its easy to navigate.

Nachteile:

Not really anything I don't like about it

Will
Owner in
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

BEST PHARMACY SYSTEM, PERIOD!!

5,0 vor 10 Jahren

Kommentare: I have worked on several different pharmacy processing systems and Pioneer is far and away the best that I have ever worked on. It is an extremely user friendly system that offers tons of features that make the process simpler. From importing physician information, to finding commercial insurance coverage for patients, to tracking prescriptions from input to final sale, this system is geared to propel pharmacy processing to another level. I will say though, the thing I like most about Pioneer is the customer service. I know every time I call them a live person will answer the phone and get me the assistance I need in a very timely manner. Overall, a wonderful system from a wonderful company!!

Joe
Manager in
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Very Modern

5,0 vor 11 Jahren

Kommentare: Most of the systems you see are old programs with a new face (GUI) on it. Not with PioneerRX .Everything is new from the gound up. Shop all you want, but you can't find a better system.

Vorteile:

Very modern system. It should will be around for several years. Everything is up to date which makes it very user friendly. Requires little training. Support can login and fix issues quick and easy.

Nachteile:

The only things this system can't do are things that have not been invented yet.