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Über SetMe
Leistungsstarke Remote-Support-Lösung für die sichere Verbindung zu Remote-PCs und -Macs mit herausragendem Remote-Support von überall aus.
It's easy and straightforward to set up a remote assist session. The client is lightweight and does not cause a lot of performance impact on the host's PC.
Price could be lower, but seems to reflect the market. Looking forward to the unattended access functionality which I'm told is expected to be released soon.
Nutzerbewertungen filtern (38)
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Nutzerbewertungen filtern (38)
The Success with SetMe
Vorteile:
I appreciate having access to macOS machines from a company we trust and highly value, Techline. In perfect timing, this product became available when we needed to white-glove a few projects with our macOS fleet. The road map they provide shows an encouraging and tentative timeline for implemented features. We look forward to the unattended access, session transferring between our team, and branding/customization!
Nachteile:
It's a new product, so with that comes bugs. But customer support has been exceptional (shoutout to [sensitive content hidden]) in responding to issues, so we are thankful for this product.
Superb compared to other options ...
Kommentare:
very nice
I don't like that interruptions when i open setme console on another computer and i always get that another session was in session and i have to click and then close and then get going ... maybe add a MAC ADDRESS security option, so that any of these MAC addresses are allowed to use the set.me console. ?????
Vorteile:
not sure ... but certainly improvements over fixme. I would like the downloads function to be a bit more obvious when i goto www.set.me :: like a login link on that page.. Support has been VERY RESPONSIVE and has implemented several of my "wonderful" suggestions. :-)
Nachteile:
improve: I think that little square to minimize the top ribbon should go on the far left or right side so it doesn't eat up screen real-estate. I typically keep it there, but that extra vertical space getting used by the little square is a tad annoying....also: the scroll bar at the bottom of hte screen for multiple monitors needs to be bigger and a bright color like GREEN on BLACK or somthing so it obvious that there are multiple monitors .... ALSO: on unattended, sometimes when i connect to clients, they still have things open, would be NICE if maybe: the TEXT window auto-appeared in teh middle of their screen maybe to alert them that remoting is now happening, or something like that: I think maybe instead of just opening their screen that the bar appears to either texxt or remote open or something just to cause a delay maybe.
In Betracht gezogene Alternativen: TeamViewer Remote
Warum SetMe gewählt wurde: better options, improvements over fixme .... but I waited a long time to do it.
Zuvor genutzte Software: FixMe.IT
Gründe für den Wechsel zu SetMe: pricing, features, updates over fixme........................multiple other options, but pricing was just silly for my little business. teamviewer, and others
Network Technician
Kommentare: Meh, might hang on to fixme for a while yet till more issues are resolved.
Vorteile:
MFA authentication though smart phone apps. MAC remote support. Connects back to remote sessions after restarts (fixme would have problems with this).
Nachteile:
Top bar is annoying when in remote sessions. Scale it in to the window or allow it to be auto-hidden like in fixme. Admin rights to install setme as a service require the customer to click allow where fixme would just work. Still major clipboard issues just like with fixme if connected to more than one remote session. Less likely to connect back to remote session if joining a domain or changing any network or user profile settings than with fixme. Malware scan tools find SetMe as a threat. Some customers get stuck at connecting (after they have given us a the code) with SetMe and FixMe works fine.
Antwort von Techinline
vor 4 Monaten
Hi Robert, Thank you for taking the time to share your experience! Our goal is to make SetMe the best remote support solution for your needs, so we greatly appreciate your candid feedback. I've received a confirmation from our support team that there should be no connection issues at the remote end provided that the customer has a working internet connection. If you continue to experience the same issue, please reach out to support directly at support@set.me. They'd be happy to provide a solution! As for the clipboard problem that you mentioned, it's actually a security measure that prevents the accidental pasting of sensitive content, such as passwords, when connected to multiple sessions. However, we do understand the importance of being able to share the clipboard with multiple remote machines. Soon enough, we're going to introduce a new setting that will allow you to choose if you want to share clipboard content across all connected sessions. Best, Dan | Techinline
A Great Remote Support Product with a great price.
Kommentare: Set Me has been a great experience an we use it company wide for our helpdesk and technicians to assist our members around the world.
Vorteile:
I like that the product is constantly updated to keep on top of the security aspects. We also like the unattended features and the means to secure who can and cannot access certain workstations.
Nachteile:
The fact that they push updates at any particular time and there are times when you are in a hurry to access a workstation that you have to wait for the application to update.
In Betracht gezogene Alternativen: TeamViewer Remote
Warum SetMe gewählt wurde: It was an upgrade of the other product and had more options so we made the switch.
Zuvor genutzte Software: FixMe.IT
Gründe für den Wechsel zu SetMe: Pricing and available features. Best value for the buck.
Surgically Precise Remote Computer Administration
Kommentare: SetMe is an indispensable part of my weekly workflow and I use it several times a day, and all day when I work remotely.
Vorteile:
The ability to switch monitors, locking the remote screen so that shoulder surfers can't audit the technician's work.
Nachteile:
At first, SetMe was slightly less responsive than FixMe.IT. Now, I can't detect any noticable difference.
Great product still needs a little work
Kommentare: For the most part SetMe does everything I need it to, it is by far the best remote application I have used.
Vorteile:
The fact that I can connect to both windows and MAC is a plus. Also not having to deal with windows user account control is very nice
Nachteile:
Still not sure about the unattended install and not allowing user to uninstall. The stored password creds have yet to work for me, when you click on sign in nothing happens
In Betracht gezogene Alternativen: FixMe.IT
Warum SetMe gewählt wurde: Ease of use, not having issues with access control
Gründe für den Wechsel zu SetMe: We used FixMe.IT for several years but with SetMe having the ability to connect to MAC pc's as well it made the choice easy
Best remote software
Kommentare: This has been a game changer for me because I know that I will be able to remote into a computer when I am working with a teacher.
Vorteile:
How easy it is to remote into computers in my district. We have used other programs before and it is always hit and miss if I could be able to connect to them.
Nachteile:
My only issue so far is with multiple screens. If I want to show them all it can be a pain sometimes to slide around. But it still works better than any other program I have ever used.
Antwort von Techinline
vor 2 Wochen
Hi Rachel, Thank you for taking the time to share your experience and for being our valued customer! We're always working to add new features and enhancements in order to improve your experience with SetMe. One of the upcoming features will allow you to work with each remote screen in a separate window on your local desktop. If you have a multi-display setup, SetMe will also let you have all of the remote monitors easily mapped to your local displays. Thanks, Dan | Techinline
A+ remote software
Vorteile:
Easy remote access suite, fluid connectivity.
Nachteile:
Not able to connect via the web/phone, it would be helpful in a lot of instances.
Antwort von Techinline
vor 2 Wochen
Hi Casey, Thank you for taking the time to leave a review for SetMe and for being our valued customer! We understand the importance of being able to connect via the web/phone, and I assure you that we'll be rolling out more connection options in future updates. Best, Dan | Techinline
SetMe - The best choice for remote support
Kommentare: Very nice - not overwhelmed with excess features that "clunk up" the menus. It just gets me where I need to go quickly.
Vorteile:
Easy to use, quick to operate. Nice that it works cross-platform. Also the price is right.
Nachteile:
Program itself updates all the time. Seems like a couple times per week it's going through an update.
Antwort von Techinline
vor 2 Wochen
Hi Derek, Thank you for taking the time to share your experience and for being our valued customer! We're constantly working to introduce new features, enhancements, and bug fixes in order to improve your experience with SetMe. Please note that only essential updates that contain new features and important performance improvements require installing the newest version of the Expert console: 1) the orange icon in the Expert app's top bar signals that a major update has arrived and you won't be able to start a new session unless you upgrade to the newest version, 2) the green icon means that a minor update is available and you can upgrade the app to its latest version whenever you're ready. Hope this helps! Thanks, Dan | Techinline
easy to use
Kommentare: It has been great! The ui is great and having the ability to connect to a mac is very useful.
Vorteile:
UI is user freindly and setting up unattended access is easy.
Nachteile:
the scroll bar at the bottom is a little clunky
SetMe -TopNotch Remote Software
Kommentare: Overall, excellent experience. I've used FixMe and then SetMe for many years - this new program has more bells/whistles, but keeps the simplicity and functionality that I've grown to appreciate.
Vorteile:
Simplicity of use. Management and Connection is straightforward and quick.
Nachteile:
UPDATES - I know they're still developing, but seems like there is an update every couple of days - Each update requires the new software to download, update, and often log back in. Once it's finished and you're logged in, everything is quick but it's become a bit annoying at the frequency.
In Betracht gezogene Alternativen: TeamViewer Remote und AnyDesk
Gründe für den Wechsel zu SetMe: Price, easy of use, Rapid support response.
Antwort von Techinline
vor 5 Monaten
Hi Jim, Thank you for taking the time to share your experience and for your valued long-term business with both SetMe and FixMe.IT. With SetMe, we strive to create the most reliable remote support tool on the market, which is why we're continually improving our app by introducing new features, improvements, and bug fixes. However, we've scaled back on frequent updates recently. Moreover, there are different notifications displayed in the topbar of your Expert console which can help you see whether you need to update right away or postpone the update: 1) the orange icon signals that a major update has arrived and you won't be able to start a new session unless you upgrade to the newest version of SetMe, 2) the green icon means that a minor update is available and you can upgrade the app to its latest version whenever you're ready. I hope this helps! Thanks, Dan | Techinline
SetMe Review After Migrating from FixMe
Kommentare: Connection options are way better, and it's nice to be able to connect to multiple devices at once. I also like the tags feature so I can organize in a more logical way. I am looking forward to coming features like dark mode and auto-reconnect when switching to my expert console from another device.
Vorteile:
The evolution of features from FixMe allow for more flexibility in how I connect and manage my remote computers and servers. Their support has been *very* accepting of feedback and incorporating ideas into new versions of the product.
Nachteile:
Some design UI leaves less room to see important information that I use when connecting to multiple machines at once, say during a maintenance window. I would like to see the connection information condensed so allow me to see all of my connections at a glance without scrolling.
Antwort von Techinline
vor 5 Monaten
Hi Ryan, Thank you for sharing your experience with SetMe and for being our valued customer! A quick note regarding the UI improvement you suggested: soon enough we're going to introduce a new "compact mode" allowing you to see more connection information all at once without having to scroll up and down the client list. Best, Dan | Techinline
Great Product - Huge Improvement upon FixMe.IT
Kommentare: A very good product and an important tool in my support services tool kit. It helps me to remotely manage servers and desktops for my clients all over the world with ease.
Vorteile:
All the great featured of FixMe.IT but now with Mac support. Also, if you are a FixMe.IT customer they will migrate your connections to the new service. This includes all of the unattended account credentials, etc.
Nachteile:
I would love to see support for mobile devices. I think this is still lacking. Also, the price increased by about 33% on a monthly basis. But with the price increase over at FixMe.IT it is only a little more a month for all of the advanced features.
In Betracht gezogene Alternativen: LogMeIn Pro, AnyDesk und GoToMyPC
Warum SetMe gewählt wurde: We switched because the SetMe product included Apple support but also because the pricing increases on the FixMe.IT product made it almost a wash.
Zuvor genutzte Software: FixMe.IT
Gründe für den Wechsel zu SetMe: A combination of pricing, features, and support made SetMe a more valuable option for us. The other products had lower endpoint limitations for the price or lacked solid support for when we are having issues.
Antwort von Techinline
vor 4 Monaten
Hi William, Thank you for taking the time to leave us a five-star review and for being our valued customer! We're happy to know you've had a positive experience with SetMe. We'll continue adding new features and enhancements to provide you with the best possible experience. Of course, we understand the importance of mobile device support. This feature is in the pipeline and will be added to the Feature Roadmap on our website. Best, Dan | Techinline
Why I like SETME
Kommentare:
Support gets back to you right away
I have had all issues resolved
I like this software more than some others I need to use for my clients
again quick
always connects
easy interface
Vorteile:
It is quick to load interface is easy to use I have control of what I need to do
Nachteile:
Had several issues after upgrading from Fix me to set me as far as installing remote client un attended access but not fixed Support starts with a canned reply
In Betracht gezogene Alternativen: ConnectWise ScreenConnect
Warum SetMe gewählt wurde: wanted more security and better features
Zuvor genutzte Software: FixMe.IT
Gründe für den Wechsel zu SetMe: cost and ease of maintenance I believe that set me will add more features like connect to MAC and Phones
Almost perfect bit of software
Kommentare: Excellent. I use it heavily every day and I would gladly recommend it to anyone.
Vorteile:
Really easy to use software for both client and support users, great UI, excellent support. Love that you can now see system info and paste clipboard data as keyboard strokes.
Nachteile:
The ctrl+alt+del button is too easy to click when trying to select the sub-menu the enters clipboard data as keystrokes. I've had numerous instances where Windows UAC pops up, I misclick on the tiny button to open the sub-menu that contains the function to enter clipboard data as keyboard strokes, accidentally click ctrl+alt+del and it closes the UAC. I've also accidentally clicked the windows+L option above which equally should be in a separate area. If you accidentally click the Windows+L button while you're working on a users machine while they are away, it can be very frustrating if you don't have their password to log back in.
Antwort von Techinline
vor 2 Monaten
Hi Ceiron, Thank you for sharing your experience with SetMe and for being our valued customer! Based on your feedback regarding the toolbar UX issue, we've made enhancements to the dropdown menu functionality. You can now access the menu by clicking the entire menu button, rather than having to click the tiny arrow. Please let us know if this resolves the issue for you. Best, Dan | Techinline
Great remote support utility.
Kommentare: Started woth Fixme.it and moved to SetMe. The few times I asked for support, they were always super responsive.
Vorteile:
Very user friendly, and priced at a great price point.
Nachteile:
Updates require full reinstall of admin console.
In Betracht gezogene Alternativen: Splashtop
Gründe für den Wechsel zu SetMe: Cost mainly, features are comparable as well.
Antwort von Techinline
vor 5 Monaten
Hi Nathen, Thank you for taking the time to share your experience and for being our valued customer! We're always working to introduce new features, enhancements, and bug fixes in order to improve your remote support experience with SetMe. Please note that only essential updates that contain new features and important performance improvements require installing the newest version of the Expert console. Most updates are minor, which means that you can upgrade the app to its latest version whenever you're ready. Best, Dan | Techinline
Simplest and Easiest Remote Software Ever
Kommentare: Easily one of the best remote software out there for the sake of simplicity . We have tried all of the big name brands and none are as straight forward and easy as SetMe.
Vorteile:
Extremely easy to use! End users only need to provide a 6 digit code which couldn't be much more simpler.
Nachteile:
Getting onto Mac OS can be sometimes a challenge as it needs extra requirements to run but that more of Mac thing really.
In Betracht gezogene Alternativen: AnyDesk
Warum SetMe gewählt wurde: Early access and loyalty discount for trying it out before it released fully.
Zuvor genutzte Software: FixMe.IT
Gründe für den Wechsel zu SetMe: Far far cheaper and easier than any of the other choices.
SetMe is the way to go
Vorteile:
If you are looking for an easy to use, low cost, full featured, very well supported remote control and support software that handles both Windows and Apple products than this is the way to go in my option. Constantly updated and worked on by the company it is feature rich and a solid support tool. Very happy with it and I have been using it since the FixMe days.
Nachteile:
Right now the only con I have with the software is I am not a fan of the control panel colors scheme. I wish I could change it away from the pastel look. LOL. Seriously. I do not have any other complaints.
Great alternative remote assistant tool!
Vorteile:
It's easy and straightforward to set up a remote assist session, the client is lightweight and does not cause a lot of performance impact on the host's PC.
Nachteile:
The clipboard might break sometimes during the support session.
Antwort von Techinline
vor 5 Monaten
Hi Eugene, Thank you for taking the time to leave SetMe a review and for being our valued customer! Sorry to hear that you've experienced sporadic problems with the clipboard. I assure you that there have been no clipboard transfer issues detected on our end. If you're still experiencing the issue you described, don't hesitate to contact our support team: support@set.me They'd be happy to help! Thanks, Dan | Techinline
Great Product and Great Value
Kommentare: been a customer for years. really like the product. new version is even better
Vorteile:
good value for price and it always works
Nachteile:
it took me a bit to get used to the new ui but once i got used to it i like it better than the old one.
Network admin's performance appraisal for Set me.
Kommentare: I have been using this software for a while now and I am pleased with its performance and features.
Vorteile:
Remote settings are perfect. I can remote to a user who has internet access fast and help them log in or what ever issue they are having.
Nachteile:
I really don't have any negative feelings about this software.
Setme smashes the competition
Kommentare: Overall it’s a great product. The price is right and the quality is good.
Vorteile:
Clean interface, reliable, constant updates and features, stability, price.
Nachteile:
I would like more granular control of the screen size and mouse movement. I don’t like that it automatically moves around the screen sometimes when I have a single smaller screen and working on a system with 2-3 screens that are larger.
Antwort von Techinline
vor 5 Monaten
Hi David, Thank you for sharing your experience and for being our valued customer! We're constantly working on new features and enhancements that are meant to improve your SetMe experience, so your feedback is greatly appreciated. Regarding the issue you mentioned in the "cons" section, I would suggest that you select the Scale to window view mode and then choose an individual display to work with. If that doesn't help, or if it's not what you had in mind when describing the issue, please reach out to our support team at support@set.me. They'd be happy to explore this issue further, come up with a possible fix, or submit a feature request to the dev team. Best, Dan | Techinline
Setme is a good app
Kommentare: Good software limitations on concurrent logins
Vorteile:
Convenient software to access client computers
Nachteile:
Amount of logins multiple techs can’t help
Helpdesk SetMe user
Kommentare: overall experience with SetMe is very good, certainly one of the best and easiest support desk tools that I have used.
Vorteile:
Ease of use. Easily able to scale users screens. Ability to disable user end keyboard and mouse access. General look and feel of the application.
Nachteile:
Nothing immediately springs to mind, having used other tools on helpdesk SetMe is right up there with the best.
Used Daily and so far its been great
Vorteile:
Search and layout of my computers improved drasticly from previous program. And reporting of my users time and connections is great.
Nachteile:
I have no cons that I can think of for how we use it.
In Betracht gezogene Alternativen: FixMe.IT
Zuvor genutzte Software: FixMe.IT
Gründe für den Wechsel zu SetMe: Better features and Prices
