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Über Hotello

Eine PMS-Software, die dir hilft, all deine Abläufe reibungslos und genau durchzuführen und deine Gäste zufrieden zu stellen.

Erfahre mehr über Hotello

Vorteile:

Easy to use, easy learning, will never let you down.

Nachteile:

When we have something we don't like you fix it.

Bewertungen zu Hotello

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

9,1/10

Hotello hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 89 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (89)

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Nutzerbewertungen filtern (89)

Cristina Marcano
Cristina Marcano
E-Coach Senior ILC Academy in USA
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Fully compatible with your system installed in your hotel and is in the cloud.

5,0 vor 6 Jahren

Kommentare: It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Vorteile:

It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome. If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Nachteile:

Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

Daniel
Revenue manager in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent system and service

5,0 vor 3 Jahren

Kommentare: Overall we have enjoyed working with Hotello and the people at Mingus. The software is a major improvement over our prior PMS and has allowed us to be much more efficient because the system allows us to do our work more quickly and with more automation. When we have an issue there service team is very responsive which saves us the time and effort of trying to figure things out on our own.

Vorteile:

The software is intuitive and easy to learn and use. It has all the features that we require and strong reporting capability. Managing rates is made easier by the accessibility and presentation of data. We changed from an existing system to Hotello for one property and started new with Hotello in another and in both cases implementation went smoothly due to the excellent service staff that the company employs.

Nachteile:

One area of improvement would be having an in house booking engine that would create a more seamless integration with Hotello. The current system works very well but is not as user friendly as Hotello. Overall it is not a major area of concern.

Antwort von Hotello

vor 3 Jahren

Good morning Daniel, Thank you so much for taking the time to share your experience with Hotello. We are so glad to work with you and your team! Rest assured that your comments will be shared with our team and will help us improving our solutions. Best,

Djenabou
Marketing Director in Kanada
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A very Good tool

3,0 vor 7 Jahren

Kommentare: It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Vorteile:

Easy to use

Benoît
Front Desk Manager in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Hotello Softwar usage

4,0 vor 3 Jahren

Kommentare: Hotello software is good, very good. I do like it and have been using it at different properties.
Great customer service and fast.

Vorteile:

The software is easy to use and friendly. Many different options in all areas.

Nachteile:

Configuration of room rates. Some steps have to be repeated to configure rates with the room types.

Antwort von Hotello

vor 3 Jahren

Hi Benoit, Thank you so much for sharing your experience with Hotello! It's a real pleasure to work on a daily basis with you and your team at Hotel Sacacomie. All of your comments will be taking into consideration and will help us improving our PMS. Best regards,

Catherine
Convention services manager in Kanada
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly and efficient

5,0 vor 3 Jahren

Vorteile:

Excellent technical support and they keep updating you with new tools or services available. Well organized for migration and training. Good partnership with specialists from different service branches.

Nachteile:

Reports are customizable, but difficult to do so by yourself.

Antwort von Hotello

vor 3 Jahren

Hello Catherine, thank you so much for sharing your experience with Hotello! We are glad that you are satisfied with our software and services. It's a real pleasure for us to work with your team at Le Grand Lodge Mont-Tremblant. Best regards,

Aurélien
Front Office Manager in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good Software

4,0 vor 3 Jahren

Vorteile:

The process to learn how use the product is easy. Quick learning. The front desk proceed to Check-in / Check-out more quickly. This aspect satisfy the guests. Night audition,end of shift, groups module more easy.

Nachteile:

Reports to improve ( too long to load) Groups module not really suitable for hotel use. (when the group is in House, if we want to modify prices or rate type, we have to change it manually in each room.) First time i see that on PMS Software !!! Impossible to incremente a pre authorization when a guest extend his stay. We have to proceed to a new transaction. Not practical

Antwort von Hotello

vor 3 Jahren

Hi Aurelien, Thank you for sharing your experience! Glad to read that you are satisfied with our software's ease of use and our customer service.Rest assure that your feedback regarding reports has been transferred to our Product team. Best,

Chantal
Directrice des ventes in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Satisfaction

4,0 vor 2 Jahren

Kommentare: Excellent service from the sales and support departments

Vorteile:

Friendly user for the individual client and group manager.

Nachteile:

I don't know what I have to comment beacause we are very satisfy.

Antwort von Hotello

vor 2 Jahren

Hi Chantal, Thank you so much for your comments! Our team is proud to work with you. Best regards,

Nadia
Owner in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Upgrading productivity

5,0 vor 3 Jahren

Kommentare: The business is always innovating which allows customers to get state-of-the-art service (ex. automated kiosks, housekeeping, etc). Great support team!

Vorteile:

This software allowed our team to improve our efficiency and our productivity. We have better overall performance and less employee turnover because it simplifies a variety of tasks.

Nachteile:

The business is integrating new features in order to stay up-to-date with current demands, and this is an asset for users. However, the visual aspect (user-friendliness) of their out-of-house projects must be adapted to assure the same quality and visual standard we are used to with Mingus software.

Antwort von Hotello

vor 3 Jahren

Hello Nadia, Thank you so much for sharing your experience with Hotello! It's a real pleasure to work with you and your team at Motel Fraser. Best,

Emilie
Chief Receptionnist in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The customer service alone makes this a wonderful product!

5,0 vor 7 Jahren

Kommentare: Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Vorteile:

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Nachteile:

The learning curve can be difficult. It's different reports can be customized but there is no easy way to do so by ourselves.

Antwort von Hotello

vor 7 Jahren

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation. The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it. Thank you again!

Hans
Owner/Manager in Kanada
Verifizierter Nutzer auf LinkedIn
Gastgewerbe
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great option for a more traditional PMS

5,0 vor 6 Jahren

Vorteile:

It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello.

Nachteile:

Even though they now have a cloud based option, it's not natively cloud, a bit of a workaround. Still a server based PMS that will forever be catching up to native cloud solutions. Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so. No drag and drop calendar.

Sandra
Front Desk in Kanada
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Efficiency Plus

4,0 vor 8 Jahren

Kommentare: When it's not crashing, it's a wonderful tool. It covers all required and necessary aspects of a hotel reservation and is very easy to adjust if need be.

Vorteile:

Versatility

Nachteile:

It crashes too often.

Maribel
Profesora Titular Universitaria in Venezuela
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The whole hotel operation in your hands

5,0 vor 5 Jahren

Kommentare: This software is a strategic tool as well as an operational one that functions as booking engine, revenue manager, task manager, email, marketing management and many other applications, adapting to the needs of the company. Thus contributing to the satisfaction of customers through the provision of quality service.

Vorteile:

The information regarding the management of the establishment is stored in the cloud and that makes it accessible quickly and from anywhere, at any time and through any platform or device, avoiding large investments in equipment that serve for the collection of data and making it easier to handle. It is also compatible with any other system previously used for the operation of the hotel establishment.

Nachteile:

The company's data is hosted on the provider's servers (cloud) and accessed through a web browser through the Internet, which creates a total dependence on the provider and of course that the internet connection does not present faults.

Laurence
Receptionist in Kanada
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great an simple

5,0 vor 8 Jahren

Kommentare: I really like how user-friendly Hotello is. It is super practical ! There is a lot of options which makes it perfect for every kind of company.

Vincent
Corporate Sales Manager in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Easy to learn, missing somes features

4,0 vor 9 Jahren

Kommentare: I am still new to this software, as a sales manager, I don't use it as often as before when I was in operations. I used to work with Opera. It is more complicated but as way more features. Quickly, here is what I think is missing:
-Check-in/check-out reservation process
-Using a credit card authorization already in the system for another reservation, instead of going back to the previous reservation and move the charges.
-Routing process, every thing must be done manually which causes more errors
Some far, here is what I notice. Hope it is clear.

Antwort von Hotello

vor 9 Jahren

Thank you for your comments. We have taken notes of your suggestions and have submitted them to the programming team.

Caroline
General Manager in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Best Hospitality Management Software

5,0 vor 8 Jahren

Kommentare: We work with Hotello for more than 5 years and as we tried other Hospitality Management Software before we can say that we really enjoy to work with Hotello. When we have a problem or question we can speak to someone easily. They care about helping us quickly and efficiently. We can always reach the same team and they know us and our needs.

Antwort von Hotello

vor 8 Jahren

Thank you for your great review. Our support team strives to offer an efficient and personalised service. We always take into account the type of establishment you are to provide you with the best solution.

Etienne
Revenue Manager in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great product and services !

5,0 vor 9 Jahren

Kommentare: We work with Hotello for more than 5 years and we're very satisfied. They have a great and efficient team at technical support. The software provides many important features such as : yield management, hMarket view, banquet management and much more.

Antwort von Hotello

vor 9 Jahren

Thanks Etienne, we always appreciate working with positive hoteliers that are looking to be more profitable.

Marie
Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Hotello service

4,0 vor 7 Jahren

Kommentare: I made some on-line training. The information was very relevant and explained well. I occasionally have to have access in the service of support and the received assistant is very appreciated.

Marianne
Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Excellent...Always

5,0 vor 7 Jahren

Kommentare: We uses hotello since 2009 and, each year, we are happy to see that they continue to improve it, based on the user's comments.

Vorteile:

User friendly

Nachteile:

come in packages...

Sylvie
Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

So much easier

4,0 vor 7 Jahren

Kommentare: Booking, confirmation, billing and invoice ... in a couple of clic ! Keeping tabs on who did what and when or why is easier than ever.

jesse
receptionnist in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

its amazing

4,0 vor 9 Jahren

Kommentare: I didnt have any experience with hotel software but with hotello it's like i was doing that all my life !! it's easy to use and the help section it's really complete !

Angela
Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Sales Director

4,0 vor 7 Jahren

Kommentare: Hotello is user friendly and help is never far away when I need it! They are always updating Hotello to make it better! Great job.

Louisette
front desk clerk in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

I always get a gook service when needed

5,0 vor 9 Jahren

Kommentare: some problem sometimes with the screen not always clear. In general the system is easy to use

robert
directeur in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

can't live whitout it !

5,0 vor 9 Jahren

Kommentare: always someone to follow up on bugs, no bullshit added !!

Amanda
Hotel Management support in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Helpful

4,0 vor 9 Jahren

Kommentare: Very friendly and helpful support team.

Ghazi
Night Audit in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Hotello is the best!

5,0 vor 9 Jahren

Kommentare: Very suitable Software!