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Über Hotello

Eine PMS-Software, die dir hilft, all deine Abläufe reibungslos und genau durchzuführen und deine Gäste zufrieden zu stellen.

Erfahre mehr über Hotello

Zeigt 75 Bewertungen

Cristina marcano L.
Cristina marcano L.
E-Coach Senior ILC Academy in USA
Verifizierter Nutzer auf LinkedIn
11-50 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Fully compatible with your system installed in your hotel and is in the cloud.

5 vor 4 Jahren

Kommentare: It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Vorteile:

It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome. If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Nachteile:

Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

Daniel C.
Revenue manager in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent system and service

5 vor 6 Monaten

Kommentare: Overall we have enjoyed working with Hotello and the people at Mingus. The software is a major improvement over our prior PMS and has allowed us to be much more efficient because the system allows us to do our work more quickly and with more automation. When we have an issue there service team is very responsive which saves us the time and effort of trying to figure things out on our own.

Vorteile:

The software is intuitive and easy to learn and use. It has all the features that we require and strong reporting capability. Managing rates is made easier by the accessibility and presentation of data. We changed from an existing system to Hotello for one property and started new with Hotello in another and in both cases implementation went smoothly due to the excellent service staff that the company employs.

Nachteile:

One area of improvement would be having an in house booking engine that would create a more seamless integration with Hotello. The current system works very well but is not as user friendly as Hotello. Overall it is not a major area of concern.

Antwort von Hotello

vor 6 Monaten

Good morning Daniel, Thank you so much for taking the time to share your experience with Hotello. We are so glad to work with you and your team! Rest assured that your comments will be shared with our team and will help us improving our solutions. Best,

Djenabou B.
Marketing Director in Kanada
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A very Good tool

3 vor 5 Jahren

Kommentare: It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Vorteile:

Easy to use

Sandra S.
Directrice Centre de réservations Essipit in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Le meilleure produit

5 vor 3 Monaten

Kommentare: Nous avons un excellent service après vente, c'Est ce qui distingue encore plus le produit.

Vorteile:

La comptabilité est parfaite. Il a beaucoup de particularités pour aider à la gestion et à la réservation.

Nachteile:

Il n'ets aps adéquat pour els campings. Les équipements de camping sont tellement différents qu'il est difficile de mettre en ligne la location sans que nous ayon sde sproblèmes en allouant les taerrains

Antwort von Hotello

vor 2 Monaten

Hi Sandra, Thank you for taking the time to share your experience with Hotello! It's a real pleasure to work with you and your team at Essipit. Best,

Benoît T.
Front Desk Manager in Kanada
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Hotello Softwar usage

4 vor 6 Monaten

Kommentare: Hotello software is good, very good. I do like it and have been using it at different properties.
Great customer service and fast.

Vorteile:

The software is easy to use and friendly. Many different options in all areas.

Nachteile:

Configuration of room rates. Some steps have to be repeated to configure rates with the room types.

Antwort von Hotello

vor 6 Monaten

Hi Benoit, Thank you so much for sharing your experience with Hotello! It's a real pleasure to work on a daily basis with you and your team at Hotel Sacacomie. All of your comments will be taking into consideration and will help us improving our PMS. Best regards,

Catherine G.
Convention services manager in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly and efficient

5 vor 9 Monaten

Vorteile:

Excellent technical support and they keep updating you with new tools or services available. Well organized for migration and training. Good partnership with specialists from different service branches.

Nachteile:

Reports are customizable, but difficult to do so by yourself.

Antwort von Hotello

vor 8 Monaten

Hello Catherine, thank you so much for sharing your experience with Hotello! We are glad that you are satisfied with our software and services. It's a real pleasure for us to work with your team at Le Grand Lodge Mont-Tremblant. Best regards,

Aurélien N.
Front Office Manager in Kanada
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good Software

4 vor 10 Monaten

Vorteile:

The process to learn how use the product is easy. Quick learning. The front desk proceed to Check-in / Check-out more quickly. This aspect satisfy the guests. Night audition,end of shift, groups module more easy.

Nachteile:

Reports to improve ( too long to load) Groups module not really suitable for hotel use. (when the group is in House, if we want to modify prices or rate type, we have to change it manually in each room.) First time i see that on PMS Software !!! Impossible to incremente a pre authorization when a guest extend his stay. We have to proceed to a new transaction. Not practical

Antwort von Mingus Software

vor 10 Monaten

Hi Aurelien, Thank you for sharing your experience! Glad to read that you are satisfied with our software's ease of use and our customer service.Rest assure that your feedback regarding reports has been transferred to our Product team. Best,

Ivana Z.
Directrice de l'hébergement in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Expérience Hotello

5 vor 9 Monaten

Kommentare: Je l’utilise déjà depuis 7 ans et je suis vraiment satisfaite des fonctionnalités. Je m’occupe beaucoup de la configuration des tarifs et forfaits et de ce côté-là aussi je trouve que c’est assez simple de comprendre la façon de faire. L’équipe de support est facilement joignable et leurs réponses sont rapides. On ne reste pas sans réponses longtemps. Il y a toujours un suivi qui est fait avec un membre de l’équipe et de notre côté on apprécie vraiment le service qui nous est offert. L’équipe marketing est tout aussi efficace. Les soumissions arrivent rapidement et encore une fois nos questions sont répondues rapidement aussi. Je recommande sans hésiter de faire affaire avec cette belle équipe 

Vorteile:

Pour ma part je trouve que le logiciel est simple d’utilisation et assez facile pour apprendre aux nouveaux employés de la réception.

Nachteile:

Les points a améliorer ont les mentionne au fur et à mesure à l'équipe chez Hotello. Nos commentaires sont pris en considérations et laissé à l'équipe de développement :)

Antwort von Mingus Software

vor 9 Monaten

Hello Ivana, Thank you so much for sharing your experience with us! We are delighted to work with you and your team at Estrimont Suites & SPA and also glad that you are very satisfied of our Hotello PMS and our services. Best regards,

Nadia M.
Owner in Kanada
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Upgrading productivity

5 vor 7 Monaten

Kommentare: The business is always innovating which allows customers to get state-of-the-art service (ex. automated kiosks, housekeeping, etc). Great support team!

Vorteile:

This software allowed our team to improve our efficiency and our productivity. We have better overall performance and less employee turnover because it simplifies a variety of tasks.

Nachteile:

The business is integrating new features in order to stay up-to-date with current demands, and this is an asset for users. However, the visual aspect (user-friendliness) of their out-of-house projects must be adapted to assure the same quality and visual standard we are used to with Mingus software.

Antwort von Hotello

vor 7 Monaten

Hello Nadia, Thank you so much for sharing your experience with Hotello! It's a real pleasure to work with you and your team at Motel Fraser. Best,

Frédérick M.
Directrice de l'hébergement in Kanada
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good product for small to medium hotel

4 vor 10 Monaten

Vorteile:

This software is very userfriendly and takes to time for new employee to get familiar with. The team behind it is amazing and there for you if you need help or if you have ideas on how to improve the product.

Nachteile:

The banquet platform is not optimized for hotels that have multiple (more than 5) meeting rooms. Small things could be improved that would make your life easier.

Antwort von Mingus Software

vor 10 Monaten

Dear Frederick, Thank you for taking the time to share your experience with Hotello, it's a pleasure to work with Hotel Plaza Valleyfield's team! Also, rest assured that your comments have been taken into consideration. Regards,

Emilie G.
Chief Receptionnist in Kanada
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The customer service alone makes this a wonderful product!

5 vor 5 Jahren

Kommentare: Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Vorteile:

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Nachteile:

The learning curve can be difficult. It's different reports can be customized but there is no easy way to do so by ourselves.

Antwort von Mingus Software

vor 5 Jahren

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation. The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it. Thank you again!

Frédérick M.
Reception manager in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good for Hôtels with not a lot of meeting space

4 vor 5 Jahren

Kommentare: It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform. I do love the software, but its not convenient enough to manage 18 meeting rooms.

Vorteile:

The overall room management platform

Nachteile:

The banquet Platform prevents me from effectively managing all my congress floor.

Antwort von Mingus Software

vor 5 Jahren

Thank you for taking the time to give us your feedback! We are trying to consistently improve our plateform. You are more then welcome to send us (support@mingus-software.com) your different need that you have so that we can send it to the developers. Thank you again for your review!

Guillaume D.
eCommerce manager in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use and evolutive software for Hotelier

5 vor 5 Jahren

Kommentare: As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.

Vorteile:

Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates. The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.

Nachteile:

The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.

Emilie C.
Front desk supervisor in Kanada
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good software for a hotel

5 vor 9 Monaten

Vorteile:

The software is mostly intuitive. Their marketing team is really helpful in giving advice on the best products for our needs.

Nachteile:

Customer service outside of business hours is not great. It has happened more than once that we had a problem with the software during the weekend which needed to be fixed urgently, and the on-call technician would not pick up his phone, and his voicemail was full so we couldn't request getting a callback.

Antwort von Hotello

vor 8 Monaten

Hi Emilie, Thank you for taking the time to share your experience with Hotello! We are happy to read that you are satisfied with our software. Also, rest assured that your comments on our customer service have been taking into account. Best,

Hans N.
Owner/Manager in Kanada
Verifizierter Nutzer auf LinkedIn
Gastgewerbe
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great option for a more traditional PMS

5 vor 3 Jahren

Vorteile:

It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello.

Nachteile:

Even though they now have a cloud based option, it's not natively cloud, a bit of a workaround. Still a server based PMS that will forever be catching up to native cloud solutions. Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so. No drag and drop calendar.

Marissa C.
Front desk agent in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Really nice to work with

5 vor 5 Jahren

Kommentare: I have been working in different hotels with different softwares and I think Hotello is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Hotello for these spheres of our businessa as well.

Vorteile:

It's easy to use. We can do a lot with it.

Nachteile:

There is still updates to come for the banquet software. Hopefully that will correct the problems we have right now.

Ann-laurence L.
Adjointe administrative in Kanada
Eventservice, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent produits et service!

4 vor 10 Monaten

Vorteile:

Facilité d'utilisation, multiples fonctionnalités. L'équipe nous informe souvent de nouvelles fonctionnalités, toujours à jour! Il y a d'ailleurs un excellent service à la clientèle.

Nachteile:

Pour l'instant je n'ai rien à signaler..

Antwort von Mingus Software

vor 10 Monaten

Hi Ann-Laurence thank you for your comment! It's a pleasure to work with your team at Auberge du Lac St-Pierre! Regards

Francis G.
Accounting in Kanada
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good but can they do more?

4 vor 5 Jahren

Kommentare: Hotello is user friendly. I like to use this program but they have to upgrade there options. Search button, more repport available.

Vorteile:

They have to add a search button. Online support live. Sometimes we need help and the time it take it's too late.

Nachteile:

Lots of repports, lots of options dans user friendly

Jean-françois G.
General manager in Kanada
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best customer service in the computer industry

5 vor 10 Monaten

Kommentare: Superb

Vorteile:

Easy to use, easy learning, will never let you down

Nachteile:

Custom reports are not that easy to create

Antwort von Mingus Software

vor 10 Monaten

Hi Jean-Francois, thank you so much for your review! We are glad to work with you and your team at Au Pic de l'Aurore and happy that you considered our customer service as the best in the computer industry. Best regards,

Laila N.
Front desk Managee in Kanada
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Perfect solution for busy people

5 vor 5 Jahren

Kommentare: Friendly use of Hotello makes life easy to train fast and efficiently new employees even if they don't have much computer knowledge.

Vorteile:

Any action you have in mind, just look for the icon and click on it: it is done!

Nachteile:

one thing is a little tricky is if you have someone staying for 2 weeks and on day 03rd you have to change room: the rate changes a little tricky but nothing major

Josée S.
Executif Manager in Kanada
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Leadership

5 vor 5 Jahren

Kommentare: I have been working with Hotello for over 5 years and I am fully satisfied in all areas. The staff is competent. I recommend this company and this software at all. Thank you to the Hotello team for your generosity with us!

Vorteile:

Friendly software

Nachteile:

so far I do not have

Joanne D.
Night clerk (Veilleur de nuit) in Kanada
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Hotello used by Joanne (HCMQ)

5 vor 5 Jahren

Kommentare: I now use Hotello since 2 years (night audit shift).
Before, I've worked with another software at an hotel for 2 1/2 years, and I really prefer yours.

Vorteile:

The daily night audit is quite easy to do. Intuitive software, the arrivals are quick to do.

Nachteile:

When doing an arrival, the notes are popping twice. Once would be enough since we have to click a key to get it close.

Sandra P.
Front Desk in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Efficiency Plus

4 vor 5 Jahren

Kommentare: When it's not crashing, it's a wonderful tool. It covers all required and necessary aspects of a hotel reservation and is very easy to adjust if need be.

Vorteile:

Versatility

Nachteile:

It crashes too often.

Manon G.
manager in Kanada
Versorgungsunternehmen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

my experience with Hotello

5 vor 5 Jahren

Kommentare: Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.

Vorteile:

easy to understand and work

Evelyne T.
Assistant Manager in Kanada
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great support Service

4 vor 5 Jahren

Kommentare: Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Vorteile:

User Friendly for employees

Nachteile:

No as complete as a program from a branch (hotel).