Hotello Erfahrungen

Easy to use and evolutive software for Hotelier

Kommentare: As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.

Vorteile:

Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates. The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.

Nachteile:

The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.

Satisfaction

Kommentare: Excellent service from the sales and support departments

Vorteile:

Friendly user for the individual client and group manager.

Nachteile:

I don't know what I have to comment beacause we are very satisfy.

Exceptionally user friendly, but could be better in allowing much more folio edits.

Kommentare: Pros: Nice interface design
Folio management is practical and easy to get to..
Night Audit is very efficient and precise
Report system is easy access
Cons:System can be much faster
There are some on going technical glitches with the system
Does not allow user to edit or add notes to automatically booked reservations
System should include different ways to get to access points
Interfact is effiecent yet could look much sharper to the eye

The customer service alone makes this a wonderful product!

Kommentare: Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Vorteile:

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Nachteile:

The learning curve can be difficult. It's different reports can be customized but there is no easy way to do so by ourselves.

Good product for small to medium hotel

Vorteile:

This software is very userfriendly and takes to time for new employee to get familiar with. The team behind it is amazing and there for you if you need help or if you have ideas on how to improve the product.

Nachteile:

The banquet platform is not optimized for hotels that have multiple (more than 5) meeting rooms. Small things could be improved that would make your life easier.

Focused on customer management

Kommentare: The software is simple and the training can be done efficiently in a short time. Customer service is very efficient. The training capsules are very useful.

Vorteile:

Day-to-day customer management. Tariff planning. housekeeping management

Nachteile:

Some reports are less suited to my needs

Best customer service in the computer industry

Kommentare: Superb

Vorteile:

Easy to use, easy learning, will never let you down

Nachteile:

Custom reports are not that easy to create

Really nice to work with

Kommentare: I have been working in different hotels with different softwares and I think Hotello is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Hotello for these spheres of our businessa as well.

Vorteile:

It's easy to use. We can do a lot with it.

Nachteile:

There is still updates to come for the banquet software. Hopefully that will correct the problems we have right now.

Perfect solution for busy people

Kommentare: Friendly use of Hotello makes life easy to train fast and efficiently new employees even if they don't have much computer knowledge.

Vorteile:

Any action you have in mind, just look for the icon and click on it: it is done!

Nachteile:

one thing is a little tricky is if you have someone staying for 2 weeks and on day 03rd you have to change room: the rate changes a little tricky but nothing major

Good but can they do more?

Kommentare: Hotello is user friendly. I like to use this program but they have to upgrade there options. Search button, more repport available.

Vorteile:

They have to add a search button. Online support live. Sometimes we need help and the time it take it's too late.

Nachteile:

Lots of repports, lots of options dans user friendly

Logiciel de gestion hôtellière

Vorteile:

Nous n'étions pas obliger d'assigner les chambres ce qui nous a permis d'optimiser nos réservations. Le module de groupe était également très intéressant.

Nachteile:

Le fait que la compagnie à été vendu peu de temps après que nous ayons opté pour le produit et que nous n'ayons que la possibilité de conserver ce produit.

hotello review

Kommentare: friendly program to keep track and organize all the tasks regarding your business.
But it is the first time i see that someone must write at least 100 characters in order to give a review and participate in something. theres really not much to say when we consider that the perf the program it is mostly perfect. It is easy, clear, organized, fast, efficient, accurate, versatil, etc..

Vorteile:

friendly

Nachteile:

some plus could be added to make links faster

Great experience

Kommentare: Hotello has been useful for our daily operations. The statistic report is so useful for our sales and marketing operation.

Great an simple

Kommentare: I really like how user-friendly Hotello is. It is super practical ! There is a lot of options which makes it perfect for every kind of company.

We are new on bord but so far, it's good!

Kommentare: We have just start to used hotello. The system seems to be really userfriendly, easy to used... The team of support are really friendly and easy to work with. I would appreciate to be able to take my webminar whenever I wan and not on fix schedule, I think they are working on that, that's going to be a real good improuvement!

easy to use

Kommentare: I have been using this software system for two years now and it is actually quite easy to use. It is easy to track customers, track their stays, create packages, take down notes or special needs that certain customers may have. The one thing that I have noticed about this program that is a con: sometimes, if you are revising a customer's folio, the dates of the stay can automatically change if you don't exit correctly.

Great product and services !

Kommentare: We work with Hotello for more than 5 years and we're very satisfied. They have a great and efficient team at technical support. The software provides many important features such as : yield management, hMarket view, banquet management and much more.

Love to work with the most information in one page

Kommentare: Love to work with the most information in one page
Also the system remember clients infos for garantee or vip action
OVERVIEW of all room category + avaiability+out of other room+Groups etc...
Great Tools!

I am very please with this software

Kommentare: I used the system since 2011, and I am very satisfied with the services, system, customer service, and everything else. Thank you in the Hotello Team for making my job so easy.

Friendly user

Kommentare: Friendly user, simple, fast and efficient customer service. Improvement: to be able to make changes when the check out is done, for individual and for groups.

Sales Director

Kommentare: Hotello is user friendly and help is never far away when I need it! They are always updating Hotello to make it better! Great job.

Easy to use

Kommentare: It's a great program and it's ease of use is a great benefit. it's organized and easy to train new staff.

Good working software

Kommentare: Never had problems with it, working pretty well, easy interface but could look a bit nicer.

accounting

Kommentare: The help menu is easy to understand. I refers to the need

i love it

Kommentare: it's easy to use and very efficiencly