Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
Über Questback
Die Feedback-Plattform für Unternehmen, um fundiertere Entscheidungen zu treffen.
Intuitive interface, good project management and value added with Insights Lab.
Reports are sometimes difficult (comparisons and filters).
Nutzerbewertungen filtern (44)
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Nutzerbewertungen filtern (44)
In Betracht gezogene Alternativen:
professionelle Mitarbeitenden und Kundenbefragungen
Kommentare:
Unsere Zufriedenheitsumfragen bei Mitarbeitenden und Kunden können mit Questback schnell erstellt und ausgewertet werden.
Alle Umfragen und einzelne Fragen können problemlos kopiert und wiederverwendet werden.
Vorteile:
Die Benutzerführung ist sehr übersichtlich. Ich kann Layout der Umfrage wie auch des Einladungs-E-Mails selber gestalten und so auch Logo und Farben meiner Organisation verwenden. Die Umfrage selber bietet zahleiche Fragetypen mit diversen Kombinationsmöglichkeiten an. Anzeigebedingungen sind sehr einfach zu erstellen. Die Auswertung lässt keine Wünsche offen. Ob Tabelle oder Grafik, alles lässt sich detailliert einstellen. Die Ergebnisse lassen sich anschliessend in den gängigsten Formaten exportieren und nach Wunsch weiterbearbeiten. Toll ist auch die Möglichkeit eines Vergleichs mehrerer Umfragen.
Nachteile:
Leider sind noch nicht alle Hilfeseiten und Tipps in Deutsch verfügbar. Das ist aber kein Problem mit den heute verfügbaren Übersetzungsmöglichkeiten. Teilweise bleiben E-Mails mit dem Absender feedback@questback.net (Einladungen) im Spam-Filter der Organisation hängen.
Antwort von QuestBack
vor 2 Stunden
Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Questback für Sie einfach zu bedienen ist und Sie alle Berichtsoptionen finden, die Sie benötigen. Während des Sommers haben wir an der deutschen Übersetzung der Academy gearbeitet. Wir befinden uns jetzt in der Launch-Phase dieser Übersetzungen. Die deutsche Acadmey wird dann den gleichen Umfang wie die englische haben. Haben Sie schon darüber nachgedacht, Einladungen von Ihrer eigenen E-Mail-Domäne aus zu versenden, indem Sie SPF + DKIM einrichten? Wenden Sie sich gerne an Ihren Kundenbetreuer, damit er Ihnen mehr über diese Möglichkeit erzählen kann.
Benutzerfreundliches Umfragetool
Kommentare: optimales Verhältnis von Aufwand und Ertrag für Ergebnisse im Bereich Befragung von Mitarbeitenden und Kunden
Vorteile:
Einfachheit, insbesondere der Wiederverwendbarkeit von Umfragen
Nachteile:
Für die Auswertung: Lesbarkeit der Beschriftung von Diagrammen und Tabellen
Antwort von QuestBack
vor 2 Jahren
Vielen Dank für Ihr Feedback!
Questback - easy to use, great customer service
Kommentare: Really great tool - highly recommend it.
Vorteile:
I mainly like the intuitive way the tool is structured. My users need very little support to start making their own surveys. In the cases where I needed to use the support, they have always been able to assist me, and this within very reasonable times.
Nachteile:
I have no complaints, I really like the tool.
Antwort von QuestBack
vor 6 Monaten
Thank you for your kind words, Dahn-Ola! Happy to hear that Questback is working well for you and your users. We are always here to assist when needed. Don't forget about our "Academy" located in the bottom left corner. We regularly update it with new videos and information that might be needed. Have a fantastic day!
Easy to use and learn, great support
Kommentare: Easy to use and learn. The support is always fast!
Vorteile:
Simple logic and has most of the functions you need to carry out all types of surveys.
Nachteile:
We lack support for conducting phone interviews but have found a way around this.
Antwort von QuestBack
vor 12 Monaten
Thank you for your feedback! It sounds like a very exciting project, Kristina! We are constantly working to develop the platform. If you have good ideas on what might be needed to facilitate things for you, don't hesitate to get in touch. We evaluate all the suggestions that come in.
Review from The Living History Forum (Government)
Kommentare: Overall, questback has worked well. We have received many evaluations which we can follow up.
Vorteile:
We use questback to evaluate our trainings and forum meetings. It is easy for the participants to fill in and it is easy to follow the answers and get an overview of what the participants thought of the training.
Nachteile:
I'm a new user to questback so I haven't learned much yet. I have had some difficulties when I have wanted to extract a report for a specific day but then I have received good help from your support.
Antwort von QuestBack
vor 2 Jahren
Thanks for the review! =) Glad to hear that you received good help from our support!
Surveys in higher education made easy
Kommentare: Questback helps us to provide our surveys as a service to the higher education sector.
Vorteile:
Questback makes survey designing very easy and provides a very professional look for your surveys. There are many functions available to set up the best possible survey such as the routing options. These are also made easy to understand for the users. Overall, Questback is very user-friendly and it doesn't take long to familiarize yourself with the basic functions. The Questback is also very helpful and will try their best to sort out concerns or questions as soon as possible. They listen to their clients as their updates many times include features that we as users requested.
Nachteile:
The only concern for us is that only one person can work on an user account at a time and if different teams need to do some work, we need different user accounts for each team. However, I understand that this protects privacy and ease of use. Perhaps there could just be a licensing option where you obtain a few user accounts from the start.
Antwort von QuestBack
vor 12 Monaten
Thank you for taking the time to share your detailed feedback! We are thrilled to hear that you find our platform user-friendly and that you appreciate the professional look and functionalities it offers! =) We understand your concern regarding the limitation of one person being able to work on a user account at a time. If you need more user accounts, please contact your customer success manager, and they will hopefully be able to help you.
A vital tool in our courses continual improvement and development
Kommentare: Questback has been a vital tool in appraising the customer feedback on our courses, allowing us to ensure that we continually strive to improve our delivery of our courses.The clients can ascertain how the course went and how their staff found the course beneficial to their professional growth and their continuing professional development
Vorteile:
I find Questback a very easy evaluation tool - evaluations can be set up in advance especially during heavy course periods - knowing that the evaluation is set up allows me to concentrate on upcoming courses.The report design feature allows me to modify each evaluation to the clients needs making it easier for the reading and analysis of each report.The duplication feature is perfect for the same courses that we run for different clients during the yearly schedule - just changing names and dates makes the setting up of evaluations so much quicker
Nachteile:
I do not have any concerns with using Questback
Antwort von QuestBack
vor 12 Monaten
Thank you for your positive feedback, John! We're delighted to hear that our platform has played a key role in simplifying your evaluation process. Questback can be used in various ways for collecting feedback and analyzing data. Don't hesitate to reach out if you need guidance or tips and advice.
Easy to use and great support
Vorteile:
The customer service is quick and very good. They are available all the time and always helpful and service minded. Questback is simple but still has all the functions you need to carry out surveys. The reports have many functions and designs. In combination with the Insight Lab Questback has become a very competitive supplier.
Nachteile:
I find that creating reports can be a bit difficult both when it comes to filters and design, but then again I always get great help from the support team.
Antwort von QuestBack
vor 6 Monaten
Thank you for your positive feedback! We are dedicated to ensuring that we are always reachable by phone and can offer prompt support. We appreciate your feedback on report creation. Our team is constantly working to improve the UX. The challenge lies in making the complex easy, a goal we consistently aim to achieve.
Questback a friend indeed
Kommentare: A uesfull toll that give us information/feedback overtime and also at the moment so we can act instantly and plan for changes in the long run
Vorteile:
The service I receive from the Company, Highly skilled employees
Nachteile:
You need to spend time understanding the tool, not always self-explanatory
Antwort von QuestBack
vor 6 Monaten
Thank you for your feedback Thomas! We're glad you like our service. If the tool is only used to distribute and publish a survey, as well as view a generated live report, then it is a super simple tool. The more complex the structures and setups you want, the more time you will need to spend on the platform. Therefore, I thought I'd tip you off about Questback Academy. Have you discovered our "Academy" tab in the bottom left corner when you are logged into Questback? There, you'll find a bunch of videos explaining the different functions and tabs. Many find it to be the quickest way to get any issues resolved. Best of luck!
Excellent Customer Support
Vorteile:
Adjustable and flexible systems for various surveys. Can be adjusted exactly to our needs.
Nachteile:
System contains many features and possibilities. Makes it a bit complicated for a user who is not working in the system on a daily basis. Luckily, the Customer Support is excellent.
Antwort von QuestBack
vor 6 Monaten
Thank you for your feedback, Inge! We often say that Questback is a bit like Lego. It's highly customizable, whether it involves employee surveys, customer surveys, or marketing surveys. To achieve this versatility, the tool needs to have many features. A tip is to request a full walkthrough/training on the tool and record the meeting so that you can always go back and watch the parts you need. Write down the parts you wish for us to cover during the meeting, send it to your contact person, schedule a time for the meeting, and then voila =)
Questback feedback
Vorteile:
Easy to use, can create rather complex surveys, good customer support
Nachteile:
Takes time to correct bugs in the system
Antwort von QuestBack
vor 8 Monaten
Thank you for your valuable feedback Agnete! We are continually working to improve our response time and processes for bug fixes. Hopefully, everything you needed to be fixed is fixed. If not, please get in touch, and we can see if there is anything we can escalate from our side.
Some kind of "multitool" for many different types of surveys
Kommentare: I like Questback, and I definitely recommend it
Vorteile:
Questback is user-friendly, educational, and provides an opportunity to gain a good overview in the tool. There are endless possibilities to use ready-made questions such as NPS, eNPS, etc., but also to create your own questions. Of course, you can also customize your survey to match the company's colors, with logos, fonts, etc. Another very positive aspect is the management of "anonymous identity," which many recipients appreciate and which is handled well in Questback
Nachteile:
I wish there was a chat support in the tool, even though the support responds quickly then you send them email.
Antwort von QuestBack
vor 24 Stunden
Hi Mikaela, Thank you for your review! We appreciate your feedback regarding the lack of chat support in the tool. We will evaluate the possibilities of improving this by discussing it during our next product development meeting. Your recommendations are truly appreciated.
A reliable and versatile survey tool for professional use
Kommentare: We use questback in a very versatile way: customer feedback, registration for events, service design surveys, personnel surveys, stakeholder surveys. No particular problems have occurred.
Vorteile:
What I like most is that the sending of even large amounts of surveys has always been successful without any problems. Reporting and alarms also work reliably. The tool comprehensively covers the most important survey types, and surveys are easy to make. Integrations into different systems have been successful. Multi-channel Customer support works quickly.
Nachteile:
I would like to customize the email-template sent to respondents (colours, name on link etc.)
Antwort von QuestBack
vor 2 Jahren
Thanks for the review! Regarding the ability to customize your email template. This is fully supported; you can customize your template in our Theme Manager: https://academy.questback.com/docs/managers/how-to-create-a-quest-theme/. Your Customer Success Manager could also help you :)
Un logiciel simple d'utilisation et très puissant
Kommentare: J'utilise QuestBack depuis de nombreuses années pour la collecte de feedback dans de très nombreux domaines : collaborateurs, clients, études de marché. J'apprécie la très grande fiabilité de cette plateforme qui évolue très régulièrement avec l'apport de nouvelles fonctionnalités.
Vorteile:
Le fait de pouvoir intégrer très simplement dans les enquêtes des données externes qui permettent de personnaliser les feedbacks clients et qui facilitent l'analyse des résultats.
Nachteile:
Le logiciel ne permet pas de faire de la programmation spécifique en dehors des fonctionnalités déjà existantes.
Antwort von QuestBack
vor 7 Monaten
Merci beaucoup pour votre retour, Valérie ! Nous apprécions cela. Actuellement, la seule personnalisation que nous autorisons au-delà de nos fonctionnalités existantes se fait par CSS. Étant donné que vous êtes une utilisatrice active de Questback, si vous n'avez pas encore eu l'occasion de consulter Questback IQ, je vous recommande vivement de le faire. Nous y présentons une analyse haut/bas nouvellement lancée, qui est particulièrement utile pour faciliter l'analyse de sondages étendus.
Easy to use
Kommentare: we use for student and staff surveys as well as 360s and many other inhose and external surveys through the year, also for feedback on courses etc where reports are sent directly to staff via notifications
Vorteile:
Questback allow for easy building of complex surveys, the branching means surveys can be build with many questions but users only see necessary ones. The ability to either upload lists of users and track completion via the system makes it so easy to run surveys anonymously or not with ease. It is also good to be able to use data input in reporting ie staff department whilst keeping the survey anonymous. Using links and QR codes is also usefull at times. being able to share links to teh live reporting means other staff can access reports as and when needed.
Nachteile:
Would be good to be able to test one question or a small selected section of the survey when writing a long survey raher than have to test the wole thing
Antwort von QuestBack
letztes Jahr
Thanks Lyn! We have now updated so that you could jump directly to the question in "Designer" by clicking on the button "Preview" and then in the pop up screen at the top you have a filter "Go to Question" :)
Easy to set up and very logical and easy to use and make changes
Kommentare: Very satisfied and we dont want to change
Vorteile:
Good support, good setup and always works
Nachteile:
We were thinking that the designed felt a little bit old
Antwort von QuestBack
vor 11 Monaten
Thank you very much for your review and feedback, Magnus! I have great news for you - We are heavily investing in our UI and UX right now, so hopefully, you'll notice a significant difference when you log into the platform before the year ends. The challenge has been that Questback is such a comprehensive tool with so much functionality built over 20 years that a design change doesn't happen overnight. But good things come to those who wait =)
Easy to use - even for the computer illiterate
Kommentare: We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.We can also use it for staff surveys and questionnaires for research, competition nominations.
Vorteile:
The ease of use, and the incredible "help" team, who have answered some very silly questions from my side.In addition to being able to set up our own surveys, if we cannot, we can just send what is needed to our contact, and he does it for us.Any answers, assistance, guidance needed is always promptly answered.
Nachteile:
It isn't always intuitive - like a right click of a button doesn't take you anywhere
Antwort von QuestBack
vor 12 Monaten
Thank you for your very positive feedback! I'll make sure to pass on your kind words to your contact person and our support team. It will make their day! :-) We always strive to develop our platform based on our customers' wishes. If you have any suggestions or feel something should be different, don't hesitate to let your contact person know, and we'll internally explore the development possibilities. Without saying too much, some changes in the near future might be the solution you're looking for. Stay tuned!
Ervaring met Questback
Kommentare: Goede ondersteuning, indien nodig. Continue verbeteringen zijn zichtbaar.
Vorteile:
Er zit een logische opbouw in met veel functionaliteiten.
Nachteile:
Kleine beperkingen in vormgeving, zoals het niet aanpasbaar lettertype in de vraagstellingen.
Antwort von QuestBack
vor 8 Monaten
Thank you for your feedback! We have 11 different fonts that you can use at the moment. We are evaluating the possibility of expanding the list with more fonts. If there is any specific font you have in mind, please do not hesitate to contact us, and we will internally evaluate it.
Questback essentials as a survey tool
Kommentare: Very happy. Used for many years now, and the system has never crashed, never failed, and I've yet to see an alternative product which can provide the same quality output
Vorteile:
Really easy to manipulate raw data, and also to produce high impact visual reporting of headline numbers and trends.Individualised reports for subsections of a survey are invaluable, and it's worth taking the time to learn how to create exactly what you need
Nachteile:
Designing specific reports can be a little tricky, particularly in the post GDPR world where survey data must be withheld if consent is not obtained for sharing! That said, once I learned the system, the reports are absolutely accurate and invaluable for our users
Antwort von QuestBack
vor 12 Monaten
Thank you for your feedback, Jimmy! Questback is highly committed to having a tool that is reliable and fully operational 24/7. Our customers are the ones who use our tool the most, and it evolves thanks to their wishes. If you have suggestions for improvements in the future that can make things easier, don't hesitate to reach out, and we'll make sure to evaluate it.
Super handig om klanttevredenheid te meten
Kommentare: Goed de klantenservice is ook goed en denken met je mee.
Vorteile:
Veel mogelijkheden, eenvoudig, laag geprijsd in vergelijk met veel andere leveranciers, mooie rapportages welke eenvoudig te draaien en aan te passen zijn.
Nachteile:
Voor onze toepassing hebben wij geen minpunten.
Antwort von QuestBack
vor 7 Monaten
Thank you for your positive words, Jelle! It's great to hear that you've found value in our live reports and finds our tool useful for measuring CX. Fun fact: Did you know that by sending out a survey containing five questions and having only three background parameters about the customer, you can theoretically generate hundreds, if not thousands, of combinations to analyze in Questback? =)
klantentevredenheid
Vorteile:
klantvriendelijke tool om enquêtes uit te sturen en topt team dat steeds paraat staat om te helpen.
Nachteile:
geen echte nadelen dat ik kan beschrijven
Antwort von QuestBack
vor 6 Monaten
Thank you for your feedback, Guerric! Happy to hear that Questback has worked well for you!
Interface and development
Kommentare: Very good. Nowadays, I like that they focus on development.
Vorteile:
I like the interface total and th possibility to costumize. Easy to build the quests.
Nachteile:
Reports are sometimes difficult (comparisons and filters).
Antwort von QuestBack
vor 12 Monaten
Thank you for your feedback, Nina! We aim to make the complex easy. Given the system's vast range, there's sometimes a risk it might feel more complicated than necessary. You can always schedule a session with your customer success manager for a walkthrough of the logic, how does that sound? For quicker support, don't hesitate to call our support line.
Fijne ervaring!
Kommentare: Positieve ervaring. Doet wat het moet doen!
Vorteile:
Questback is makkelijk in gebruik en laagdrempelig opgesteld. Ook uitgebreide enquetes met routing zijn eenvoudig op te stellen.
Nachteile:
Geen minpunten voor Questback op het moment.
Antwort von QuestBack
vor 24 Stunden
Mikaela S: Hi Mikaela, Thank you for your review! We appreciate your feedback regarding the lack of chat support in the tool. We will evaluate the possibilities of improving this by discussing it during our next product development meeting. Your recommendations are truly appreciated. Marie-Claire: Hi Marie-Claire, Thank you for your positive review! We’re glad to hear Questback meets your needs for school surveys and that the online accessibility and customization options work well for you. Feel free to reach out if you have any questions! Wesley Hi Wesley, You mentioned the price - have you considered the potential ROI through more extensive use of our tool? For example, by running a wider range of surveys, such as customer satisfaction (NPS), employee engagement (eNPS), or market research, you can gather deeper insights that could drive both efficiency and growth. Other examples could be churn prevention surveys, coaching & development surveys, product development surve
In Betracht gezogene Alternativen:
I am very satisfied
Vorteile:
Product is very easy to use. The service you get when you are in need for that is quick and good.
Nachteile:
Can't think of anything really. It gives me all I need for my surveys.
Antwort von QuestBack
vor 12 Monaten
Thank you for your feedback! Don't hesitate to reach out if you need more tips and advice from our support or your contact person. =)
Feedback fall 2023
Kommentare: We only use it once per year. Very satisfied with the company, support and product.
Vorteile:
Easy to get started and use, good support.
Nachteile:
Woulk like to have more standard forms to use.
Antwort von QuestBack
vor 11 Monaten
Thank you very much for your review and feedback, Liselott! We have 13 basic templates that cover most aspects of the employee journey. Our templates address everything from health & well-being, onboarding survey, exit survey, employee interviews, employee engagement, eNPS, recruitment, manager evaluation, 360, and more. Have you had a chance to look at these templates? Since you use Questback only once a year, I'm curious about what kind of templates you would like to see. Please get back to us, and we'll make sure to look into it. We always try to update our existing templates so they are up-to-date. Your feedback is appreciated, and there are certainly more templates we can add. Don't hesitate to contact your customer success manager and share your suggestions.
