OPERA Cloud Property Management Erfahrungen

Teures Produkt mit vielen Fehlern

Kommentare: Preis/Leistung stimmt überhaupt nicht - wir würden definitiv nicht mehr zu Opera Cloud wechseln.

Vorteile:

Die Darstellung ist verständlich und es ist teilweise recht einfach Sachen einzurichten

Nachteile:

- Umlaute sind ein Fremdwort für dieses System - Reporting ist sehr schwach, man kann z.B. Mailingactioncodes hinterlegen aber damit kann man nichts machen - Man kann die gewohnte Ratenstruktur nicht aufbauen, da man die derived rates nicht mit unterschiedlichen Preisen aufgebaut werden können - Support ist einfach schwach und sehr langsam - Die Schnittstelle mit Oxi ist sehr fehleranfällig - Man versucht für alles Geld zu verrechnen und man gesteht keine eigenen Fehler ein - Bis vor ein paar Wochen, war es nicht möglich, bei deutschen Stationairies auch ein deutsches Datum zu haben, sondern das Datum blieb englisch... etc. es gäbe noch mehr Punkte

Great PMS - highly recomeded

Vorteile:

I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry.

Nachteile:

Can't fault it, top of the line. Highly recommended to everyone.

Useful in travels

Kommentare: Since I’m using Opera Cloud Property Management, my quality travels are improved making me to have good experiences.

Vorteile:

The most I like about Opera Cloud Property Management is that easily to learn using the platform, is easy to make changes and correct the issues, offers and integrated payment allowing me to speed up the payment.

Nachteile:

The least I like about Opera Cloud Property Management is that I need to depend the connection of the Internet which once Internet loss incident happens. Another thing that I don’t like about this platform is the system slowly, some reports are long to run.

Useful programme for property management

Kommentare: Good programme but has some glitches occasionally

Vorteile:

The diary functionality is perfect for managing properties. It is also very handy to be able to manage multiple properties without having to switch between them.

Nachteile:

Pulling reports function can be very slow.

The easiest and most practical PMS system to use!!!

Kommentare: Easy to use, same as using windows.

Vorteile:

Easy to learn from scratch and teach to newcomers. The tutorials are easy to follow and a great learning tool. There are several plug-ins available for S&M or Restaurant. Easy to make changes and correct any issue team members might have caused. Offers an integrated payment system allowing to use a swipe keyboard and speed up the payment process at check in/out. Highly recorded. I used several hospitality software during my career and none can match it.

Nachteile:

No major issues with the system. We had an issue with downtimes extending and sometimes global issues with servers going down, leaving us without the access to the PMS for hours sometimes.

User friendly and great supportive for a Hotel

Kommentare: I would like to say it very user friendly and easy to learn. I would like to suggest those who are wanted to switch the PMS, they can switch by Oracle Hospitality Property Management. Also I would say their support team are very much cooperative.

Vorteile:

I started my career from front office department and this is my first PMS in my career. First I would like to introduce this PMS are very much user friendly and easy to learn. The most attractive features are folio management system and alerting system, For an example If I keep any massage for a particular guest or arrival guest, whenever I go to his or her room in the system, the message come out.

Nachteile:

I like the most features of Oracle Hospitality Property Management . But I would like to suggest that need to implement the system in online base. Like my manager can check everything though the online access from the home.

Absolutely the worst piece of software and the worst company to deal with!!!

Kommentare: None

Vorteile:

Without proper customer support any possible benefits to using their software are negated. I literally like NOTHING about his software. It's a giant money pit.

Nachteile:

For well over 2 years we've been using the Micros Opera Xpress hosted PMS (now Oracle Xpress). Initially the software wasn't great (we didn't find out until after we had been promised access from tablets and mobile devices that it was a Java program that won't run on anything except Windows Explorer) and the training was definitely sub-par, however, Micros at least had decent support and you didn't wait at least half an hour to talk to a support rep. Once Oracle took over it went from mediocre to absolute torture. The platform is slow, the customer service is abysmal (they always tell you they can't help you because it's hosted and the hosting team will need to look at it and they never get back to you) and features we initially paid for are no longer accessible because Oracle decided they weren't completely secure on their hosted platform and rather than fix the problem they just disabled functionality altogether. We have literally had support tickets open for months and some portion of the system goes offline at least once a month. On top of all this, they want to nickel and dime you for everything. They literally don't allow you to edit your own forms but they are happy to charge you to edit them, meanwhile you are paying a fortune for the platform and for nonexistent support. For 2017 my primary goal is to get both our hotels off the platform and we will never use another Oracle product again. Good riddance to bad rubbish!!

Steer Clear from Opera V9

Kommentare: My Overall Experience, as an everyday Oracle Opera Cloud user - I continue to feel that Oracle sold us an un-function-able and Unfinished product. Opera Support - Continues to fail on simple instruction such as returning a phone call and providing updates with service updates. It's make you feel as your Opera issues are being swept under the run and forgotten about.

Vorteile:

None of it. - Even the training program they provide is different from 'Live'. V-9 is an unfinished and un-function-able product.

Nachteile:

Been using Opera for over 15 years. No longer 'friendly' and too clicky.

Oracle OPERA PMS Review: Great software for Hotels

Kommentare: I can create a new report. If I feel that the report is not good, I can come back to correct it at any time.
For example: I can create a report that extracts the client's email or telephone number.

Vorteile:

Centralized information - Easily to use for staff - Lots of options to get all the guests information in one place - Good for reports and statistics

Nachteile:

We can't use any browser, but only IE which is no longer supported. Will be great if we can use chrome of edge. Opera is an expensive software and if we can use it in mobile phones could be good.

Great PMS for Hotels and Resorts

Kommentare: Best PMS I have used in my hospitality career because of its functionality and resources.

Vorteile:

It is cloud based so everything is constantly synced and your data is never lost. The features for hotels and it’s different areas are really well done.

Nachteile:

It is an expensive software and small properties would probably not be able to afford it. Sometimes the integration with third party software can be challenging.

Easy to work with keyboard shortcut

Kommentare: OPERA is the best PMS for reporting. As a hotelier, I must say OPERA PMS is Best for reporting.

Vorteile:

Opera PMS is a very well decorated PMS. Where you can work with your skills as fast as you want.

Nachteile:

As a user, I thought the dashboard icon needed to be changed to Opera PMS. As per their well-decorated, we want a nicely designed able dashboard.

I would not recommend

Kommentare: Terrible,

Vorteile:

The Opera cloud looks good but beware ---- Opera V5 version does work

Nachteile:

Opera Cloud has created more work , and hiring more staff , feels like the hotel has taken a 2 steps backwards in time - the hotel switched over from V5 to cloud -terrribleOpera cloud support -is very limited -majority of the time opera staff don't even know how to fix the many issues we have - basic one is being able to send folios via email , can't adjust off postings, can't late charge guests, etc

Customer Service Non-Existent!

Kommentare: We are an independent high end boutique property 73 rooms & suites. We must be gluttons for punishment because Opera V5 is the 3rd Micros PMS product we have used. It will certainly be the last. The first product was a disaster for the users and ultimately the company because it was discontinued after three years. We were then given a very good monetary incentive to switch to Opera V4 which was okay but didn't offer some features we would have liked and the customer service was bad. An upgrade was needed when Micros was purchased by Oracle. We chose this time to upgrade our online reservations and upon the advice of our sales rep we switched from the free MyFidelio to WebHotel which would have a monthly fee but was supposedly worth this, as it was customizable. This turned out to be very untrue. It was basically an out of the box with only a few customizable features, not to mention that the configuration was cumbersome and not guest friendly at all and was ugly, obviously designed by technicians with no input from graphic designers. We spent much money redesigning everything we could to make the look and feel match our property's look and make the guest experience more user friendly. I must say that the technician we worked with has been the most responsive and accommodating Micros employee we have dealt with over the past many years. Anyway, I am getting off track. Since upgrading to V5 more than one year ago, quite a few things we contracted and paid for have not functioned or been installed i.e., Chip Card processing integration, HTL forms, guest phone call integration to folios to name a few and yet, we receive hate mail from Oracle's accounting dept. monthly asking for more money for services never received. We write or phone our sales rep who assures me she is on it and sending our concerns to the powers up the ladder but we hear little to nothing back and nothing gets resolved. I finally did get to a V.P. of independent hotels who listened but still nothing happened. After so much money and time with few satisfactory results we have decided to cut our loses and find software that does all that Opera V5 respresents but actually provides features paid for with responsive pleasant customer service.

Vorteile:

Potentially offers most features a hotel needs.

Nachteile:

Customer Service Non-Existent Charging For Features That Are Not Provided Charging For Time For Installation That Has Not Occurred Billing Dept. Not In USA Company Too Large, Not Oriented For Smaller Properties

Highly Recommended By Personal Experience

Kommentare: Overall Opera is Master of all other software. Nothing can be compare with it. From my personal experience I have no doubt on it.

Vorteile:

I am using Oracle PMS more than 4 years . Currently I am working as a Front Office Supervisor In a International Hotel Group. And i have never find any problem or difficulty on this. And also it make so easy and understandable for new joiner. Anyone can learn & understand easily. The interface is so user friendly. It always allow staff to create reports as per the requirement. As a Night Auditor I always had to create a lots of report for everyone and this software make these things so easy and also save times. This always help in payment process at check in & check out.

Nachteile:

No major issues with the system. Only sometime it automatically change the new reservation room type but if you know it very well then its easy. Overall its a great software which we always like to work with.

Worst Software - They are thieves - Stay Away!!!

Kommentare: We had a premise based software, hosted on our 20 year old server here at our location. But even the 20 year old server worked better than the so called state of the art cloud based software. At least we had control over everything in house when it was premise based. But now we are at their mercy. Their customer service sucks, one of the worst. Took away so many functionalities that we could do here, so that they can charge us to do it themselves. But they don't have the manpower, the resources, the knowledge, the technique to do it themselves. Their servers are slow. What used to take a fraction of a second to process earlier, now takes several minutes, which makes you think, maybe you didn't click the right button. In frustration you click it several times. Most of the times, the screen just freezes on you, and will not even let you close out anything, unless you go to Task Manager. Lot of wasted time, low productivity.
If you have a client trying to make a reservation on hold, you have to apologize several times

Vorteile:

Nothing. We had the premise based software and were very happy with it. The only thing was that we had a 20 year old server and required maintenance. We thought it was time to move to the latest technology, and decided on the cloud based version of the same software. Little did we know what we were letting ourselves into.

Nachteile:

One of the worst business decisions we made. Even our 20 year old server worked better than the cloud based. I would not recommend this to anyone. STAY AWAY!!!

Well Done Opera

Kommentare: Overall very efficeient and professioanl syatem , that can be adapt to the new technology and improvement in the industry , the big bouns point is reports that can be created as per your requirments.

Vorteile:

The system is very efficient and professioanl , the features cover all the hospitality requirments since the intial require by the customer reaching the post stay experience , reports in opera are customize and meet all operational and back office requirments . The software has felexability as well in meeting changes and improvments in the industry .

Nachteile:

Opera System make the work go smoothly and efficiently and the integration process was smooth and valuable , with the syetem we are able to connect to the third party service provider like bookingengine and channel Manager , in the same time you can connect to exteranl software to provide customers with expetional experience.

Internet loss and the cloud-based system will seriously cause trouble for front desk workers.

Kommentare: In general, this cloud-based system is world class famous among hotels communities with convenient features. However its too depended on Internet and IT staffs. Its difficult for other departments when having trouble with IT staffs not available. One of my favorite functions when using this system is that I can export reports to delimited data such as HTML, XML and excel file then I can process the data to be more neat and submit reports to managers before Night Manager runs end-of-day function to advance all transactions to the next days.

Vorteile:

My role is a receptionist so the all cashier functions are very easy for me to record payments on the software and generate accurate reports such as currency exchange, swipe and record credit card number. The rooms assignment functions are very smart help me recognize instant available rooms for guest and check all room status. The interface is also user-friendly. There are also a button directing to a tutorial page for all departments of a hotel at after-login screen.

Nachteile:

Cloud-based system is too depended on Internet and IT departments. Once Internet loss incidents happen the front desk workers such as me will have trouble with customers such as cannot finding a room for guests or issuing payment invoice if they are in a hurry . All of my tasks depend on Opera software system and must completed quickly to obtain guest satisfaction. I don't know if there is offline version anywhere but at my working place we do not have.

Good functionalities and compatibility, very old design and technology

Kommentare: Initially is was a good option to integrate a wide range of external products with a lot of functionalities. That was a long time ago. Since then there are many better products with a higher rate of value for money.

Vorteile:

Probably the widest range of functionalities of all. Very wide range of integrations, able to support many operational models. Very good centralization options

Nachteile:

Not easy to learn. Very old technology with small greyish Oracle forms. Today it is 2018, but even in 2008 it was considered very old. Limited customization and mobility options provided to the customer. Constant compatibility issues on a workstation level. Customer Support is getting better these days, but Cloud Support is still terrible. In case Opera Cloud the customer has very little control. Opera Mobile is around 5-8 years behind competitor products.

End to End Hospitality Management Tool

Kommentare: I have used OPERA cloud while working for one of our customers in the hospitalization domain, overall experience with OPERA cloud is very limited, but the time that I have used it, I can only mention that it is a very intuitive tool with automation features and functionalities for hospitality management. Entire circle can managed for a customer / guest from booking to checkout over this software. It helps keeping management up to date w.r.t low inventory such as food, cleaning equipment and tools, guest supplies, room cleaning etc. Helps with walk in reservation and also helps with price adjustment over the weekdays / weekends. Overall I had a limited but good experience with this tool.

Vorteile:

- Keeps tracks of everything from housekeeping management to inventory management - Easy to built alerts on low inventory and guest requests. - End to End monitoring of the guest reservation from booking to checkout - Reduce Paperwork which eventually helps the ecosystem - Automates jobs for the staff, which helps less hassle on the property - Automated reports helps visualize profits or loss - Great support on the software available with online tutorials

Nachteile:

- This software is a little expensive to use but also saves a lot of time and energy - Needs site training - Second level of support takes time, if the first level of support is not able to resolve issue w.r.t the software.

Property Management System for larger scale hotel

Kommentare: We have deployed few PMS in our region. Deployment was super easy. But we had to do lots of customizations. OPERA has tons of features, but most of them were never used by our customers. Finally, OPERA is a good PMS for larger scale properties.

Vorteile:

+ Cloud based. So no need to invest on expensive hardware. + Highly customizable + Best UI/UX comparing to other products. + Compressive documentation + Customer trainings can be arranged on demand.

Nachteile:

+ Price is too expensive for smaller properties + Some features are actually not using in real business scenarios. + Smaller properties get less attention in support requirements than others.

Decent Product, Horrible Customer Support

Kommentare: The product itself serves its purpose. It is not the most intuitive PMS but it certainly has quite a bit of customizability. Unfortunately, the customer service experience in their Latin American Department is among the worst we have experienced. The sales representatives are rude, misleading, and will try to take advantage of you any chance they get. They rely on subcontracted service technicians to provide customer service, distancing themselves from any mistakes they make. If errors due arise, rest assured that the Oracle reps will be the first to know how much they will cost to fix.

Vorteile:

There is quite a bit of flexibility to customize the software and its functionality.

Nachteile:

The terrible customer service experience. The sales reps try to bill for every small exchange, even if it involves fixing a problem that their subcontracted service teams created.

Gran software de gestión hotelera

Vorteile:

Destaca por su facilidad de uso, es muy intuitivo y claro tanto para reservas, check-in, check-out, como para facturación y gestión de comisiones.

Nachteile:

Las actualizaciones de las que dispone son muy pesadas.

Lots of functionality but user experience has room to improve

Kommentare: Overall, I am thankful a tool like this exists. The ability to serve guests wouldn't happen in a way where we meet all the needs without a platform that captures all the little details.

Vorteile:

Oracle does a great job at capturing all of the data you could ever imagine for the hospitality industry. It is thorough, well thought-out, and admittedly does everything you could want it to!

Nachteile:

The one complaint I have about Oracle is the overall user experience. Given the sheer amount of information you can input (which is a good thing) it doesn't always seem to be formatted in a logical manner. The data layout doesn't showcase simplicity but rather feels like all the information is thrown onto the page. With some better organization, I think the tool would be easier to use.

OPERA el mejor software para hotelería.

Kommentare: En general OPERA nos ha sido de gran utilidad para las operaciones en el hotel tanto a nivel de In-house guests como a nivel operacional y hemos tratado de mantenernos a la vanguardia gracias a sus increíbles características que hacen de este software la mejor herramienta en el ambiente de la hotelería.

Vorteile:

Lo que más me gusta de este software es la facilidad con la que puedo encontrar las ordenes de servicio estipuladas por cada habitación y la habilidad de separar el tipo de problema que presenta cada habitación para así darle la mejor solución en el menor tiempo posible. Algo que también me gusta muchísimo es que la interfaz del usuario es clara, concisa y precisa, maneja cada detalle sin mayor problema.

Nachteile:

Algo que podrían mejorar del software es que sea más intuitivo, en sí OPERA no es para personas inexpertas, se necesita conocimiento previo o alguna noción básica de cómo se maneja antes de entrar de lleno con el software.

Best Property Management System

Kommentare: Over all, we're very satisfied with this Opera cloud PMS even you're at home you can see the occupancy and the status of the hotel.

Vorteile:

I really like now the Opera Cloud PMS because no need for us to maintain the server on premise.

Nachteile:

Sometimes there's a challenge with the interface from other hotel systems like POS simphony.