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Über hello24.ai

hello24.ai ist eine E-Commerce-fokussierte Plattform, über die Online-Marken mit Kunden auf WhatsApp interagieren können.

Erfahre mehr über hello24.ai

Vorteile:

Ease of use - Simple to use the product & run campaigns. Customer support - The team is reachable at any point & answers questions quickly.

Nachteile:

UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.

Bewertungen zu hello24.ai

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

8,8/10

hello24.ai hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 21 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (21)

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Nutzerbewertungen filtern (21)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Lebensmittelproduktion, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Simple to use whatsapp application

5,0 vor 7 Monaten

Kommentare: Overall positive experience

Vorteile:

ability to create templates with easeeasy to setup with shopifyfast response from support team

Nachteile:

chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken

Saurabh
Ecommerce Executive in Indien
Öl & Energie, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Hello24 Service rating and review

4,0 vor 7 Monaten

Kommentare: I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.

Vorteile:

Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.

Nachteile:

Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.

Antwort von Hello24 Digicom

vor 7 Monaten

Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan.

Elisée
Manager in Côte d’Ivoire
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Satisfy but must do efforts

4,0 vor 7 Monaten

Kommentare: Good

Vorteile:

Assistance of the team. I think Hello 24 has a good team

Nachteile:

I recommend Hello24 to begin your activity to increase résults

Priyanshi
Assistant Brand Manager in Indien
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Feedback for Hello24

5,0 vor 2 Monaten Neu

Vorteile:

Their service and the person assigned to our business is very cooperative and helpful. Happy to associate with hello21.ai

Nachteile:

No nothing as such, by now. Just a little complex portal rest all good.

Swati
CRM executive in Indien
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One step solution to manage all your customers with perfect API/AI

4,0 vor 7 Monaten

Kommentare: It was very great

Vorteile:

Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.

Nachteile:

More uder friendly UI in broadcast page.

Yogesh
Founder in Indien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Business easiness with Hello24.ai

5,0 vor 7 Monaten

Kommentare: I really like the way it is designed.Easy to handle and great support

Vorteile:

Customer support is very great. Speically [sensitive content hidden] very helpful for any question.

Nachteile:

There is nothing as such to write so why should I ? :)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

whatsapp notifications

5,0 vor 6 Monaten

Kommentare: very pleasant. tool works as expected. technical support is very good.

Vorteile:

good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team.

Nachteile:

nothing much. it covers our use cases nicely.

Parasuraman
Senior Product Manager in Niederlande
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Sophisticated conversational platform at exceptional price!

5,0 vor 2 Jahren

Kommentare: It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them.

Vorteile:

1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started

Nachteile:

UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.

Raghav
Marketing Manager in Indien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Effective Whatsapp marketing app for Shopify store

5,0 vor 6 Monaten

Kommentare: It was very good. The team was very supportive with our queries.

Vorteile:

It integrates nicely with our Shopify store. It helps us segment the users based on customer attributes and enabled us to reach out to them with personalized messages.

Nachteile:

Broadcast campaigns had some customer limits

Vijay
VP - IT in Indien
Essen & Trinken, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

WhatsApp shop - Krpl

5,0 vor 7 Monaten

Kommentare: It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API’s were built exclusively and a lot of engineering work has been happening to make this a reality

Vorteile:

Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant

Nachteile:

They need to improve their standing with meta. Certain issues like green tick etc got delayed as we did not get the right support from the meta partner program.

Manikanta
AM - Admin & Operations in Indien
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Hello24's -Reliable messaging solution for businesses

4,0 vor 7 Monaten

Vorteile:

Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.

Nachteile:

Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell.

Antwort von Hello24 Digicom

vor 7 Monaten

Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked.

Prachika
Website Manager in Indien
Bekleidung & Mode, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Usage

4,0 vor 7 Monaten

Kommentare: Ease of Use and quality of product.

Vorteile:

The product is easy to use and can be understood in 1 training session.

Nachteile:

Pre de fined templates for entry level users should be increased which can help 1st level users to upgrade themselves.

Akanksha
Founder in Indien
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Hello 24 for A Curve Story

4,0 vor 7 Monaten

Kommentare: It's been great, the team is easy to work with

Vorteile:

Easy to use & accessibility is great. Customer service is good too

Nachteile:

That we can't initiate a msg to a customer without waiting for their response & approvals for marketing msgs take a little too long

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Marketing Automation made easy!

5,0 vor 7 Monaten

Vorteile:

The onboarding was seamless and setting up the product was easy. Post setting up, my work was super easy and it saved a lot of our operations time

Nachteile:

Nothing as such. The features I used were very useful

Ramprasad
Partner in Indien
Computer-Software, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Superb support

5,0 vor 7 Monaten

Kommentare: Superb support

Vorteile:

Automation and price Local guidance Thanks for sharing the webinar and invoice

Nachteile:

Support and price and commercial good in price

Mohamed
Manager in Indien
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good customer service

5,0 vor 7 Monaten

Vorteile:

Customer service was great compared to the other competitors.

Nachteile:

I didn't notice any big con here. It was good.

Nihar
Ceo Founder in Indien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best software for whatsapp api

5,0 vor 2 Jahren

Vorteile:

It works great for our team. Saves lot of time for our team in chatting. Quick & relaible

Nachteile:

Nothing is bad about hello 24. We are impressed

Shanmuga
Product Manager in Indien
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It is a great product to use for marketing campaigns with Whatsapp & engaging with customers

5,0 vor 2 Jahren

Vorteile:

1. Ease of on-boarding; Onboarding was simple & easy 2. Price - They offer the lowest prices compared to others 3. Ease of use - Simple to use the product & run campaigns 4. Customer support - The team is reachable at any point & answers questions quickly

Nachteile:

Doesn't work well with Safari browser. We tried & were told to use Google chrome. No issues in Chrome

Nilofer
AVP in Vereinigte Arabische Emirate
Bankwesen, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Efficient platform

5,0 vor 7 Monaten

Vorteile:

hello24.ai helped me connect to leads seamlessly. Really loved the experience. Will definitely use their services again!

Nachteile:

Loved the features. Nothing to complain.

Vijayavinayagam
SOFTWARE PRINCIPAL ENGINEER in Indien
Elektrische/elektronische Fertigung, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best in conversational commerce platform

5,0 vor 7 Monaten

Kommentare: Forum with better useability & accessibility and great content strategy

Vorteile:

Deploy marketing campaigns & Customer engagement

Nachteile:

Should automate customer support queries to the fullest

Sultan
Marketing in Indien
Essen & Trinken, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good

5,0 vor 7 Monaten

Vorteile:

Good to go, planning to go more projects

Nachteile:

Nothing cons. Team is more supportive and energetic