Plattform mit Versicherungssoftwarelösungen, einschließlich der cloudbasierten EZLynx Rating Engine und EZLynx Management System.
I love the concept of this product. The idea of receiving multiple quotes but only having to input information once is very appealing.
Their implementation team is terrible. I couldn't get timely call backs and their was almost no help getting up and running.
Nutzerbewertungen filtern (62)
EzLynx is best companion for agency
EzLynx is best solution for any insurance agent who is growing. EzLynx helps agency to streamline his work, manage his customer data and generate more business by focusing more on marketing. It saves lot of agent's time and efforts. EzLynx offers seamless integration with many carriers and Agency Management Systems. Prompt Defaults are time-saver for those repeated questions for carriers. Exporting data from EzLynx to your AMS is as easy as simple click. In EzLynx, your customer data is stored securely and permanently unless you delete it explicitly. EzLynx is must have solution for any independent insurance agency which wants to grow soon and fast.
Currently carrier specific questions are scattered throughout all pages. They need to be streamlined more and should be placed at one place if possible.
Good rater - not many problems
Kommentare: I prefer this rater to many others. It’s better to call tech support with EZLynx than sending in a ticket through their automated reporting. This is a great tool that we are able to use to highly improve efficiency.
This rater makes my job a lot easier. I am able to put most rating information in the rater once and get quotes back from many companies. There are rarely any issues. We are able to set both agency and personal preferences and create templates to make the work faster.
Tech support tickets are not as fast as I’d like to see. I’d also like to be able to rate other lines of mono-line business such as rental dwellings or snowmobiles. I would like to not have their marketing for their database system in my face all the time when I log in. I would like an opt-out option.
EZLynx is outdated and frustrated
Rating engine is decent and rarely goes down.
Forms cumbersome and take too long to fill out. EZLynx doesn’t integrate easily with other solutions. They claim to have API integration but it’s almost impossible to get support.
AMS & Rater
Kommentare: I don't see there is a better option for the independent agent at this time. If EZLynx would focus on fixing some of the basic flaws the system would dominate.
One of the few systems that is a rater and AMS in 1 system. Managing the data we need in multiple systems is an epic waste of time. IMO EZLynx is the best option on the market.
Report function and CMS are weak. I am not a "report" person but what we have available is subpar. Many of the reports are simply the same garbage report renamed.
Kommentare: Overall, we enjoyed Ezlynx. Would recommend to other agencies.
I used Ezylnx for 2+ years. Overall, it was a great program. Tutorials were very helpful. Customer service was very helpful. Used for commercial insurance: account management was great, COI's were easy.
It appeared to be designed to benefit personal lines.
Customer service rep
Kommentare: no problems with this now or ever.
easy navigation, better learning and easy access
ezlynx name says it alll Nothing at all
after the honeymoon
Kommentare: I was so hopeful and excited by the pitch and product potential. But just like romance, after the honeymoon you see what life with your partner is really like. You start looking elsewhere and think about a divorce because you can't take the excuses, the apathy, unreliability, extra time and effort that affects your productivity.
It has a great potential and lots of options included that others charge extra for.
support is like talking to a parrot. Like almost every technology and software company, they say the same thing over and over on why the functions don't work. Specifically the standard 'excuse' clear the cache is like the cure all. Yeah right...Why should you have to clear the cache everyday??? the other software doesn't require it. In fact I've almost never needed to clear the cache. HERE"s the supports favorite quote: "This is an intermittent issue, please complete the steps to clear your cache. Log out of EZlynx, clear your cache, close the browser and re-try accessing the forms."
In Betracht gezogene Alternativen:
Kommentare: They gave me an e-mail for someone to complain to. She responds to pacify me but nothing get's done about the issues I'm having. The links in service e-mail for training videos are outdated and waste of time watching them to find the videos don't match the actual platform. The service dept's stock answer is "it's the carriers fault, or that's the way the carrier wants it". I talked to 2 rep's and they were very upset that it's not working or rating correctly. They checked and it's not the carriers request that answers affecting rating are missing or the question is missing completely.
When it works it makes quoting easy by moving information between the policy and the quote platform
Everything from trying to figure out who to call and what dept they work in when I don't understand the phone selections (I had to listen to the names under each phone extension, hang up and try to next to find anyone I need to talk to), I was told 2 months and it's been 4 and we still aren't up and running, Service blows off complaints that affect rating and after 5 weeks I FINALLY had someone actually look and I'm right and the selections to get an accurate quote missing. It's been 2 weeks and they haven't done anything to fix it yet. I was supposed to get 3 months free during conversion and have been charged. It's made double the work during a busy time and I don't see an end in sight. I expected disruption for 2 months-it's been over 4 so far)!
A decent product for independent personal lines insurance brokers
Kommentare: EzLynx was simple and easy to learn and use but we pivoted away from it as we increased the complexity of our products.
Other management systems are more complex but simple and straightforward is an advantage for personal lines
EzLynx didn't seam to be a good solution for commercial accounts and other complex insurance products.
The rater functionality is good with the Carriers that are available. There are also quite a few video tutorials available.
I find the reporting section underwhelming and lacking proper definitions or assistance. Billing is confusing and not specific enough as to what you are paying for in larger organizations. Also the support is very slow. Responses can take days or longer.
In Betracht gezogene Alternativen:
Insurance CRM and Rater - Industry Standard
Kommentare: I am able to keep track of x dates, renewals and client documents better than with the other CRM I was using, and having the ability to download from carriers is great.
I began using EZ Lynx after I outgrew a smaller CRM. I wanted more features specific to the industry and EZ Lynx provided the answer. It has become the industry standard after growing and their recent update outperforms the old standbys. I had to manually transfer my CRM contacts over, but features such as client center have become great additions to making sure my clients can get cards and ID's when they are ready. Overall, I am happy with using this CRM.
I wish they had a better system to train, the learning curve seems a bit longer than other CRM's, and I wish they had a better way to import from spread sheets.
Decent large software for an agency
I would say that the reason for buying it would be the multirater, and if you buy the agency software its because of the multirater. 98% of the time the multirater works and it works great but the times it doesn't, it can be a pain figuring out what the error is from the carrier and how to fix it in the application. So as long as you don't encounter any issues this software is a dream but how many of you know anyone that never has software issues? Yeah none. So if you are savvy with software or have an IT team or network admin that you can use to troubleshoot with EZLynx than it is the software for you!
When the multirater failed due to an error (likely from my own making), however, not knowing how to fix it was annoying and then to have to call our MGA and then have them call EZLynx was a nightmare waiting in insurance purgatory for an answer! Otherwise its very easy to use and if you don't encounter issues the software is great! I would say the only other con is that its a little confusing when you have a client in the system to re-submit an app since you keep using the original quoting information and never re-submit a new application (except for re: to the quote--that is new) otherwise you just enter over previous information which is disconcerting because it doesn't appear you have previous application information.
Best all-in-one solution and rating sytem for agency
Kommentare: When I first started working for Insurance Agency, I used to fill up the customer data on every carrier website we represented manually and it used to take hours just to complete one quote for only handful carriers. Then came along EzLynx like a bliss. It was like a magic that time (in 2005) for us. What used to take 3-4 hours, we could do within just half an hour or less. Earlier EzLynx had its fair share of problems but their wonderful customer support always helped out us on every way. EzLynx also worked hard on improving system over years to perfect system, what it is as of today. My journey with EzLynx have been wonderful experience. It is must have system for all insurance agencies.
Easy to use, navigate quote rating system. Supports most carriers and best integration with them. Good intergration with HawkSoft and other agency management systems.
Must support more Line of Business quoting in Texas, like Dwelling Fire.
In Betracht gezogene Alternativen:
Not easy start up
I liked the pricing and the features. I liked the fact that this is a simple industry specfice CMS.
Their implementation team is terrible. I couldn't get timely call backs and their was almost no help getting up and running. The sales rep called every other day and was quick to get back with you. After I signed up it was crickets. My requests for help were answered with "watch this video". Some times a guy just wants to talk to someone! Sometimes it is so much easier to ask your question, get an answer and move on with your day!
DO NOT buy this software
Kommentare: The 1st and 2nd training call start like this, OK what do you want to learn or focus on? I answered EVERYTHING i need to know how to use the software i need help, You can probably guess what answer you recieve. Online TRAINING VIDEOS YEAH!!!!!!! So in conclusion if you are older than 30 then you probably will have a heck of a time and grow to resent everything about this software. I wish i could go on about this software but I dont know what else it does or doesnt do so good luck in your decision. I hope this helps you make an informed decision and yes i wrote this with an attitude and chip on my shoulder but i did so after 198 days of frustration.
the potential it has and many many features it offers
Where do I begin, I have been working with and trying to master this software for 8 months now and i am at the point of giving up. 1) Customer service is an absolute joke, dont ever plan on anyone answering the phone the hold times are 10-30-50 minutes long so you have no choiuce but to have someone call you back. The issue with this is as soon as you hang the phone up you are onto something else. When they do call you back you can be assured that they will help you with the one item you called in about and immediatly direcvt you to the online training videos that are 5-7 years old. you will feel the pressure to wrap up any question you might have so they can get off the phone and direct you to the videos and self learning. OH and if its close to the end of the day you can almost garuntee that you will be hung up on right in the middle of your conversation THIS IS LIKE CLOCKWORK DAILY. 2) Onboarding: this is a laughable, what this really means is that you pourchase the software and put down your $1,000 or $2,000 and then after a few days you are giving an appointment for a MONTH later to get started. So you ask what am i supposed to do until then after all your trying to start a business right. ANSWER: self training videos link YEAH!!!!!! 3) the trainig call when you do get onto the phone with the trainer after a month you have 100 questions and dont know where to start or what to ask.
Need integration with Infusionsoft and NowCerts
Kommentare: See above
The rater is easy to use. I like the rater.
The software does not integrate with my crm or agency management system, therefore I have to do double entry. I cannot import a lead from a form. You do have email campaigns to replace Infusionsoft but it is not as robust feature wise as infusionsoft. When you purchase all your addons like sales center etc, the program becomes way too costly for a 3 man shop. I've had the customer prefill for years and it has never worked. I cancelled it a while back. N ow I'm looking at switching to PL rater because they say their prefill works plus they have integration with mvrs to look up tickets and accident.
Kommentare: New update where if if customer has not lived at current address for 3 years at least you MUST put a prior address. I called to see if there is a way around and was told no. I explained that none of my carriers require a prior address if insured lived at current for at least 1 year. I was told it didn't matter. I asked for a supervisor and was told they would call or email but i haven't heard anything.
They have rates for all of my carriers .
I do not like the new requirement that insured must have lived at current for at least 3 years or prior address MUST be listed. You cannot work around this even though None of my carriers require it.
I love EzLynx
EzLynx uploads my policies within 24 hours of issuance, keeps track of my book of business daily and I am able to get updated reports on renewals and cancellations very quickly. I can upload any accord form that is needed for an app into 1 document so that I can save the app within 1 document rather than filling out several accord forms into separate docs. I love that I can fill out the forms within there system so I don't have to do it all by hand, so that saves a lot of time for me.
I do have carriers that don't upload directly into EzLynx yet so I have to manually insert policies myself in order to get a correct premium count for my annualized premium. They do have a lot of carriers that auto update, but I wish that they had every carrier in the insurance industry available.
Unable to Retrieve Basic Reporting/Metrics Info
Competitive Rater = 100% satisfaction.
AMS = 25% satisfaction.
Up-front d/base for downloading/bridging into carrier systems...after that it's basically worthless from my experience.
Virtually non-existent customer support with reporting problems; no one is empowered to do anything. Constant, repetitive reporting error messages. Unable to obtain the most basic metric data regarding my book of business despite purchasing the AMS reporting features. Numerous reported issues with inability to obtain metrics for MY DATA (housed in EZLynx) that I'm paying for that just die on the vine with no resolution after an initial interchange with customer support. No resolution.
Kommentare: Great, great system to have in our office to help quote
So easy to use, screens are easy to manage and maneuver through. Bridges the quotes to all our carriers
Sometimes if you go back in to review quote, it bridges over again to the carrier and you have a lot of quotes
Great features and online functionality.
The mobile versions are great. I love the texting ability and all the text messages sync with the insureds file. The documents are amazing, you can even upload your own custom fillible PDF documents and EZLynx will prefill information such as client name, address, phone number, and many other sections.
The software is great but there are many needed features that have been suggested and the company has yet to implement them. The e-signature document setup will sometimes glitch and you will have to exit the process and start over.
Kommentare: I like Ezlynx. We just started to use this software, but I am really impressed! It is easy to use and very useful. It has a lot of features and saves a lot of my time! Not only I can input customer info and rate, I can upload files, I can create accord forms and send it via Email. It is all hosted in the cloud, so I can access Ezlynx anywhere and anytime. I especially love their customer service/tech support! They are very nice and helpful and respond really quick! Last time I called them, they solved my problem in 3 min! Overall, I love Ezlynx, and I would recommend this to anyone.
It is all hosted in cloud so I can access anywhere and anytime. It is very easy to use and very useful.
EZ LYnx review
Kommentare: makes your job simple to quote multiple products for your clients in a small amount if time
You are able to import all your client data in an easy click of a button and it runs quotes fast and simple
the support is not always timely when you need assistance on an error or updating data, you sometimes need to leave a message and wait for a call back
Easy to use
I love that when you have leads that come in from a lead generator the information is automatically in EZlynx. We tried another comparative rater because they were priced lower but we switched back to EZlynx because it works much better.
I am very happy with the software and we have used it for 15 years
Kommentare: I would give this five stars, it will save you a ton of time if you represent a large number of companies.
This product has saved me HOURS of doing competitive quoting! It was the best decision our office has ever made.
Sometimes the carrier questions seem a little redundant, but I am not sure that is the fault of the software.