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Über OnPay Solutions

Mid-market to enterprise end-to-end AP Automation. Earn CASHBACK on AP spend with vCards. Discover what sets us apart today.

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Nutzerbewertungen filtern (17)

Claudia F.
Controller in USA
Verlagswesen, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

OnPay Solution product review

5 vor 9 Monaten

Kommentare: Overall experience with OnPay was excellent. [SENSITIVE CONTENT HIDDEN] was our onboarding specialist and he was a pleasure to work with. Extremely professional and knowledgeable about the product and if he didn't know an answer, he would get in touch with the developers and get back with a solution. I am very satisfied with our decision to go with OnPay. We also earn a monthly cash rebate for all payments made with a virtual card, which offsets our monthly fee. Can't beat that. [SENSITIVE CONTENT HIDDEN] helped us from the beginning, as he was the one who sold us the product and he has reached out to make sure everything was running smoothly during and after implementation. I highly recommend OnPay to other businesses.

Vorteile:

Product integration was fairly easy considering our accounting system is not the most user friendly. Onpay is very easy to use and keep track of payments. Payments can be approved from the office, home and even an ipad, which our approver loves about this product. Customer service is extremely responsive and great to work with.

Nachteile:

So far, there is nothing I don't like about OnPay. They went above and beyond to get us running smoothly and on time.

Steven M.
Controller in USA
Groߟhandel, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Big Help for Our Team

5 letztes Jahr

Vorteile:

We were lucky to implement this program before the COVID-19 Pandemic. Prior to this, we were cutting manual checks and had to be in the office. This software allow us to be completely remote and still get payments out in a safe secure manner. The uploads are easy, and the setup with the team was pretty straight forward. I also liked how they called to help setup people on credit card for us, we did not have to go do the legwork for that. I also appreciate the two tiered security, so one person can upload the file, the next can approve the actual payments. The cost is great and we feel we get a great value for the product. The credit card refund we get pays for the service and then some, so we actually make money using the product.

Nachteile:

It is a little annoying to not have full admin capabilities. I have other software that I can update employees and manage the admin privileges on my own without having to call support each time. I would like a little more hands on ability. The user interface is also still a little clunky and could maybe use a bit of a refresh to make it a little more modern and functional.

Antwort von OnPay Solutions

letztes Jahr

Hi Steven, thanks so much for leaving a review. We're delighted to hear that you are enjoying our AP automation solution and that you were able to enable remote functionality before offices closed due to COVID-19. We are also ecstatic that you're getting the most out of your virtual card program. Our solution is designed to cover any hosting costs and transaction fees. Like you, most of our clients generate profit from our solution and save on costs associated with manual paper-based processes. Security is of utmost importance to us, especially when the majority of workers are logging into systems from home. Happy to hear that everything is functioning as intended or better. After seeing this review, we have updated your admin permissions. You can now edit access and add/ delete users. We are also pleased to announce that we are currently working on updating our UI and several other product enhancements. We will update you via email when the updates are released. Thanks again!

Rebecca O.
Accounting Director in USA
Erneuerbare Energien & Umwelt, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good in theory, terrible in practice.

1 vor 2 Jahren

Kommentare: It is terrible. Every single time we ran a payment run we ran into different issues. Do not recommend.

Vorteile:

The training in the beginning was great, and the software is easy to navigate. The website is also very secure with dual authentication.

Nachteile:

As much as we were told otherwise, the software does not work well for large volumes of payments. Just this past week, it took OnPay 5 hours to successfully process 4 payment files (a total of 7500 payments). The system froze, logged us out, and was generally terribly slow.

Antwort von OnPay Solutions

vor 2 Jahren

Thank you for your feedback, Rebecca. We are very sorry to learn that you are having issues processing large payment runs. This should not be the case. We have many other clients processing thousands of payments a week without such problems. Our team is committed to streamlining your payments process as well and will be reaching out to you today to help troubleshoot your issue. We hope to find a solution that exceeds your expectations!

David S.
CFO in USA
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OnPay Solutions Is a Great Fit

5 vor 2 Jahren

Kommentare: We would recommend them to anyone seeking a solution for electronic payments.

Vorteile:

We have used OnPay Solutions for the past three years to issue ePayments. We started on their installed software and upgraded recently to their Cloud product. We use OnPay Solutions to send ACH payments and Virtual Card payments to our suppliers and vendors. The solution has been a perfect bolt-on to our General Dynamics and connects us with our existing bank accounts. OnPay Solutions even recently migrated our ACH disbursements from our old bank to our new bank. The OnPay Solutions technical team is always quick to respond and we are never left hanging when we open ticket. That’s just another reason why we use this solution.

Nachteile:

We have no complaints about working with OnPay Solutions.

Antwort von OnPay Solutions

vor 2 Jahren

Wow! Thanks for the glowing review, David! We feel the same way about working with you and the rest of the Coastal Construction Products team!

Edith B.
Manager of Financial Operations in USA
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Value

5 vor 2 Jahren

Kommentare: Very customer consciences and helpful when issues do arise.

Vorteile:

Being able to update records and make changes to signature files makes this a very easy software program to maintain.

Nachteile:

Having to always involve our MIS department to get the needed updates is sometimes challenging.

Antwort von OnPay Solutions

vor 2 Jahren

Thanks so much for the feedback, Edith! We really enjoy partnering with you!

João gabriel de V.
Receptionist in Brasilien
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

East way to work with account

5 vor 4 Monaten

Kommentare: It has been very helpful. All the account department liked and enjoyed the easy and quick way in which this paltaform works.

Vorteile:

It helps to organize invoices and payments in a very quick and safe way. It helped to optimize the work in our company in such a way. We do not deal with thins mannualy but using this efficient plataform.

Nachteile:

Maybe the plataform could be better developed. It would help a lot the begginers

Antwort von OnPay Solutions

vor 4 Monaten

Hi Jo?o, thanks so much for your feedback, and thanks for being our valued client! We're thrilled to be able to help streamline your AP process. We're also pleased to announce that we're releasing a brand new UI for our platform this quarter. We're proud to continue enhancing our ability to fulfill our mission to improve the lives of accounting departments globally with our new UI.

Trudi O.
Financial Administrator in USA
Marketing & Werbung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Use and Great Customer Service!

5 vor 2 Jahren

Kommentare: (cannot address this as I don't deal with Accounts Payable)

Vorteile:

The dashboard provides a great way to navigate the site in a 1-2-3 step format for new users. As you grow more comfortable with the software, you're able to use the menus on the left side of the screen to choose any step in the process as needed.

Nachteile:

I think only drawback for this software is how long we took to choose it and begin using it!

Antwort von OnPay Solutions

vor 2 Jahren

Thanks for the great feedback, Trudi! We value your partnership!

Christy S.
ERP System Administrator in USA
Chemikalien, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This software we use is very basic, but its simplicity is nice!

4 vor 4 Jahren

Kommentare: It makes it easy for us to pay vendors by credit card. It is efficient and simple to use to we get time savings over cutting checks too.

Vorteile:

Simple to use and onboard new Accounts Payable employees to train and use the software. Lower cost than other alternatives too.

Nachteile:

Installation is clunky to say the least. The instructions were incorrect and there is too much "update this file path and change this" kind of work.

Bridget C.
Accounting Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Really love the prompt customer service

4 vor 4 Jahren

Vorteile:

The customer service is always prompt. The software is user friendly and easy to understand. I like the reporting tools available

Nachteile:

The software appears to be a little antiquated. I wish it allow for better segregation of duties (ie the person who processes transactions can also submit payment)

Bridget C.
SREC Operations Manager in USA
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good customer service, product is not always easy to use.

4 vor 4 Jahren

Vorteile:

Our main business goal was to have a partner that allowed us to pay our customers through both checks and ACH. OnPayConnect has met that business goal. The customer support is always very helpful (I tend to work with Tracy most closely).

Nachteile:

Epaysignup. We use OnPay Connect for business to customer payments. We were set up with another service called epaysignup that is not very user friendly that linked to OnPayConnect. Specifically, we were disappointed when customer zip codes were used as passwords, as we found that to be a security concern. I also don't like the two part verification that requires authentication code every time I login.

Manish S.
SENIOR ACCOUNTANT in USA
Umweltdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

On pay is very helpful and reliable to help

5 vor 4 Jahren

Kommentare: easy to print checks and easy to create virtual card payment to the vendors.

Vorteile:

The easiest way to transmit batch for virtual card and the report we get. Also it is easy to reprint checks.

Nachteile:

the way it changes file for active vendors time to time. I had the hard drive gone wrong and new pc when we downloaded the active vendor file was changed to the last one instead of using the new one.

Matthew K.
Director, IT Applications in USA
Psychische Gesundheitsfürsorge, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Secure Pay Check printing

5 vor 2 Jahren

Kommentare: Overall an excellent experience with OnPay.

Vorteile:

Secure Pay Plus is a flexible, easy to use product that allows printing of our payroll checks. We are able to use text files as a data source and the ability to easily re-print checks is one of the best features. We have used this product for years and the support staff are terrific.

Nachteile:

Installation of the client could be a little easier.

Antwort von OnPay Solutions

vor 2 Jahren

Thanks so much for the valuable feedback, Matthew! We love working with you and your team!

Raoul R.
Accounts Payable Specialist in USA
Versicherung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Much better. A huge difference over the previous software we used. Easier to use. Less steps.

5 vor 4 Jahren

Kommentare: Ease of use. Only have to use one program and less errors.

Vorteile:

Easier to use. We don't have to use another program to send files. It can all be done through this. Faster and less errors.

Nachteile:

Most of the time it works but when something goes wrong it takes a bit of research and trouble shooting to fix.

Antwort von OnPay Solutions

vor 4 Jahren

Great to hear, Raoul...

Carla H.
PAYROLL ADMIN in USA
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

REVIEW

5 vor 2 Jahren

Kommentare: GOOD

Vorteile:

EASY TO USE AND HELPFUL TO LOOK FOR REPORTS

Nachteile:

THAT IT RENUMBERS IF IT DOESN'T PRINT THE CHECK

Antwort von OnPay Solutions

vor 2 Jahren

Thank you for the excellent feedback, Carla! We greatly value your partnership! We are rolling out some exciting news about our check printing functionality in the coming weeks. Stay tuned for details!

Nathan A.
Senior Accountant in USA
Erneuerbare Energien & Umwelt, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Constant issues with processing

3 vor 2 Jahren

Vorteile:

The reporting capabilities are helpful when they work propertly.

Nachteile:

Almost every time we use OnPay we have issues throughout the processing. The website often times out, I have to login multiple times, there remains a number of old payments that cannot be deleted from our account leading to confusion and extra effort to exclude those from transmitted payments. The last time we used it, it took over 6 hours to upload 6 files successfully.

Antwort von OnPay Solutions

vor 2 Jahren

Since last week when we became aware of the issues you are experiencing, our team has gone to work on resolving any operational inefficiencies. Rest assured that our team has a solution. We pride ourselves on excellent customer service and wish we had been notified of the gaps in the process sooner. Please do not hesitate to contact us if you have any questions.

Kurt K.
Group Manager - Information Systems in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Very good payment software

4 vor 6 Jahren

Kommentare: We have been using this software for 20 years to issue accounts payable and payroll checks. About 1 year ago we added the virtual card payment feature which allows us to make accounts payable payments via single use credit card numbers. We export the payment information from our ERP system and import it into SecurePayPlus (SPP). We have SPP configured to required 2 people to enter user names and passwords before a payment can be generated. Overall the software works well although it does have a few minor quirks. The customer support is very good and the response time is usually very quick.

Chris B.
Technical analyst in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

review

3 vor 6 Jahren

Kommentare: Cons, complicated install

Antwort von OnPay Solutions

vor 6 Jahren

Chris -- We are sorry you feel the install was complicated. We typically can get a system up and running with off-site checks and all electronic payments in under 20 business days from receiving a usable payment file. We would like to hear your feedback about streamlining and making installs seem more smooth. One of us will reach back out to you very soon.