---
description: Detaillierte Informationen über Spiceworks Cloud Help Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
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title: Spiceworks Cloud Help Desk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk)

# Spiceworks Cloud Help Desk

Canonical: https://www.capterra.com.de/software/102709/spiceworks-it-help-desk

Seite: 1 / 25\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/102709/spiceworks-it-help-desk?page=2)

> Lade die kostenlose IT-Helpdesk-Software für IT-Profis und -Systemadmins herunter, die weltweit und in allen Branchen nutzbar ist. Kundendienst und mobile Apps sind ebenfalls kostenlos.
> 
> Bewertung: **4.4/5** von 584 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Spiceworks Cloud Help Desk?

IT-Profis\! Es gibt nichts Besseres, als das Leben von IT-Profis zu vereinfachen. Egal, ob CTO, IT-Manager, IT-Support-Spezialist oder Systemadministrator – Spiceworks kann dir helfen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.4/5** | 584 Nutzerbewertungen |
| Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Ziff Davis

## Gewerblicher Kontext

- **Startpreis**: 6,00 $
- **Preismodell**:  (Kostenlose Version verfügbar)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Deutsch, Englisch
- **Verfügbare Länder**: Australien, China, Deutschland, Indien, Irland, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Analytics
- Aufgabenmanagement
- Aufgabenmanagement
- Automatisiertes Routing
- Berichterstattung / Analyse
- Compliance Management
- Connectivity-Management
- Dashboard
- Diagnosewerkzeuge
- Ereignisprotokolle
- IT-Asset-Management
- IT-Reporting
- Inventarverwaltung
- Kapazitätsmanagement
- Konfigurationsmanagement
- Korrektur-Management
- Kundenbetreuung
- Leistungskennzahlen
- Leistungsüberwachung
- Netzwerkanalyse
- Netzwerküberwachung
- Priorisierung
- Problem-Management
- Real-Time Monitoring
- Remote-Zugriff/-Kontrolle
- Ressourcenmanagement
- Self-Service Portal
- Server-Überwachung
- Service Level Agreement (SLA) Management
- Störfallmanagement
- Ticket-Management
- Uptime-Berichterstattung
- Ursachenanalyse
- Verfolgen von Vermögensanlagen
- Veränderungsmanagement
- Wartungsplanung
- Web-Traffic-Berichterstattung
- Wissensbasis-Management
- Wissensmanagement
- Zugriffskontrollen / Berechtigungen
- Überprüfung von Vorfällen
- Überwachung

## Optionen für Kundensupport

- FAQ/Forum
- Wissensdatenbank
- Chat

## Category

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)
- [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software)
- [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software)
- [IT-, Server- und Netzwerk Tools](https://www.capterra.com.de/directory/32713/server-monitoring/software)
- [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software)

## Alternativen

1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (689 reviews)
3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4076 reviews)
4. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1758 reviews)

## Nutzerbewertungen

### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5

> **Joshua** | *20. Dezember 2022* | Bankwesen | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.
> 
> **Nachteile**: I haven't find any fault using the app, so there is non for me to write
> 
> My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.

-----

### "The Society's review" — 4.0/5

> **Jason** | *25. September 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly.
> 
> **Nachteile**: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple.

-----

### "Could do better" — 2.0/5

> **Tom** | *24. März 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 2.0/10
> 
> **Vorteile**: The price point compared to other solutions
> 
> **Nachteile**: The adverts are sometimes annoying and also the mobile app is very buggy

-----

### "Easy ticket management, I like it\!" — 4.0/5

> **Naz** | *4. Februar 2026* | Bildungsmanagement | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure out everything. I believe they care about security because even sometimes I have to re-login in the middle of the day even if I was just switching the tabs on the browser. We are a small team (2 persons) so I believe we are using the free-tier and it covers everything we need.
> 
> **Nachteile**: There is one bug happens sometimes when I try to reply a customer inside the ticket. The system shows that message sent and I can see it on my dashboard but there was few occasions that customer reported that they didn't hear from us even though we replied to their message. When this issue happens we try to remember and reply the customer over email.
> 
> Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't complain.

-----

### "It works well for a small business support desk" — 4.0/5

> **Shayla** | *17. März 2023* | Internet | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible.
> 
> **Nachteile**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature.
> 
> The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes.

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Seite: 1 / 25\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/102709/spiceworks-it-help-desk?page=2)

## Links

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