HiRUM Software Solutions Erfahrungen

Assistance regarding cyber virus

Kommentare: Daily input of bookings and end of month reports are exceptionally helpful to management.
The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years

Vorteile:

very much adaptable to Resort Accommodation,and assistance given after a cyber attack.

Nachteile:

no problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building

Switching from RMS to Hirum

Kommentare: So far, excellent.

Vorteile:

Very glad so far that we made the switch to Hirum Hisite from RMS. The Support has been 10/10. The Support Team understand english, are local and not off-shore. The system is far more simplified and user friendly and they do not charge you extra to assist with something like adding a new property which RMS did. In fact, RMS charged extra for any little thing they did.

Nachteile:

The Booking Ledger is too busy and needs to be clear and easier to read.

Big headache.

Kommentare: My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache.

Vorteile:

It has been made with a focus on management right properties. Integrates with third parties.

Nachteile:

- Insanely glitchy - Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s. - Customer service only during work hours. - Only works on Windows. - Not cloud-based.

Software at its Best

Kommentare: Hirum software has enabled our business to work smarter rather than harder with the tools and mobile applications that cater for changes in our working environment, and in particular the challenges that COVID-19 thrust upon us. We have portability and flexibility that allows us to remotely service our guests and unit owners needs along with the tools to constantly measure, assess and benchmark our performance and adapt accordingly. Hirum are constantly looking at new and innovative ways in which we can better engage with our guests and owners alike, and in doing so allow our business to develop lasting relationships and build upon our success as an accommodation provider.

Vorteile:

Easy of use, functionality, add-on capabilities with the front desk and maintenance Aps, the variety of reports capable of being generated that assist decision making and operational requirements, and ability to meet Office of Fair TradingTrust Account audit processes.

Nachteile:

Not a negative but it would be advantageous to have an interface to the program that allows you to add in externally managed properties but controlled within the same program to allow more accurate reporting from an operational perspective. In other words, two rent rolls (one internal / one external) with Trust Account reporting capabilities but able to be shown as two entities rather than running 2 separate independent Hirum programs to manage these properties.

Very Functional System

Kommentare: I have used many Trust Accounting Systems in the past, Consol, REST, Easy Res, REIMaster to say a few. We have now been using HiRUM for 5 years now and I have always said if you follow the daily reconcile banking steps you won't have to many issues, if any at all. I also check the Cross Referencer & Managers Summary regularly as well this makes for a very simple EOM and EOM Roll.
The most important thing is the support team. I am blown away by there professionalism and complete knowledge of HiRUM. If I do require some assistance they are more than happy help and I learn different things or ways to do what I need. Overall they are brilliant to talk to and discuss aspects of HiRUM plus nothing is to much trouble. Great team.

Vorteile:

Great reporting system and the more I use the additional reports the better I like it.

Nachteile:

I originally thought that HiRUM was very clunky and didn't enjoy using the system, that was because I didn't understand it very well. It took me a while to get to know it, but now I am enjoy using HiRUM.

Hirum. You,ll do Me

Vorteile:

When l first started in the industry of property management, I had very little computer skills and if you ask the girls at hirum they would laugh and say "what skills". I was hopeless. They were great for what l put them through. They persisted with me, never got cranky and they got me on my way. The first year l would be on the phone twice a week for about 3 months, then maybe twice a month , then l got it. Now 5 years later maybe once a year when l do a BIG stuff up and guess what ,they still remember me. Now l laugh cos it is so easy too use even for dummy like me

Nachteile:

Not real sure of any dislikes , l only stick with what l need and know how to use. If l get stuck l know l have the girls and [SENSITIVE CONTENT HIDDEN] the technical fella he always would say "don't worry Cookie I"ll get ya going again" and he fixed some real doozy's.

Hirum from a user perspective

Kommentare: Hirum has simplified our business needs greatly. I feel that we are not taking advantage of some of the aspects of Hirum and would like to see online seminars.

Vorteile:

The ease of use we have 3 people that access Hirum 70% of their day. It is very user friendly and easily to become accustomed to.

Nachteile:

Payment option. When a user makes an error or wrong amount entered it sometime mean we have to delete everything and start again

HiRUM PMS is Amazing

Kommentare: The most important benefits of using HiRUM PMS is that nothing is to much trouble for them to solve, it is done very professionally and quickly which is the main thing when you are a hospitality business like ours.

Vorteile:

The software is so easy to use and covers absolutely everything to do with holiday & permanent letting at our premises.

Nachteile:

Nothing at all, everything is perfect at the moment.

The only system to use

Vorteile:

Hirum is user friendly and offers all that is needed to operate our management rights business. The amount of information that can be entered into bookings, the reports that can be generated and the support that is offered all help in the day to day running of an accommodation property.

Nachteile:

As yet there is nothing that I have wanted to do in Hirum that the system hasn't allowed me to do.

Functional easy to use software for managing short-term stay properties

Kommentare: Hirum is the property management system we use to manage our hotel/backpackers. It is flexible enough to cover our various needs (dorm beds, private rooms, tour sales to otherr services we offer.

Vorteile:

This program is easy to use, has a wide range of functionality, easy to train new staff and reports are easily generated and cover the range of areas we require routinely

Nachteile:

The yield management program could be more sophisticated, currently it is quite blunt, though many competitors don't actually offer this component.

Easy to use

Kommentare: No problems at all If we need assistance It is readily available

Vorteile:

Hirum is reliable Easy to use Great support if needed

Nachteile:

Maybe be nice if it was a bit cheaper but overall its priced accordingly with others

Original users

Kommentare: We find it gives us a great snapshot of bookings and helps us identify gaps that need filling

Vorteile:

Hirum and HiSite meets all of our needs and has done so from when it was first released

Nachteile:

There is nothing to dislike or we would have changed software.

Owner/manager

Kommentare: Fantastic

Vorteile:

The ease of the product and customer support - we are only a smaller resort

Nachteile:

Nothing that stands out - we find it very easy to use

Awesome service

Kommentare: The overall support from Hirum is excellent especially when our information needs are time critical.

Vorteile:

Hirum for a new comer to this industry was easy to understand and use which was a relief.

Nachteile:

End of month processing speed but its expected

Itara & Jacana Apartments

Kommentare: Cannot fault the great team on the other end. Always helpful and strive to get the end result as required.

Vorteile:

Software easy to understand use, well laid out & support is always very helpful when required. Perfect for our needs as a small business.

Nachteile:

Every now and again system can run slow - not an issue though.

Best Accommodation Software of all time

Vorteile:

This software is easy for all staff to use. The marketing tools are great. End of month is a 15 minute exercise from start to finish.

Nachteile:

This software is great and we could not fault it.

Amazing Support Network

Kommentare: We are new to the Management rights business and the Team at Hirum Support have been unbelievably helpful with EVERYTHING!! They have been so incredibly patient and understanding with teaching me how to use the software/programme. I can not speak highly enough of the team.

Vorteile:

Once you know how to use the system, there is so much you can do.

Nachteile:

Learning everything. I am older and not as quick to pick up the system, but the training I have received helps me everyday!!.

Hirum Trial

Kommentare: Good

Vorteile:

During the on boarding the Team was very organised and structured and made sure all bases were covered. Also got a call on Friday afternoons to ask me how I was going regularly which I appreciated.

Nachteile:

Doesn't transition to mobile devices well.