GoTo Resolve Erfahrungen

Es gibt noch viele Fehler auszubessern

Vorteile:

Das Programm ist recht übersichtlich, sobald man Gruppen für die Geräte eingetragen hat.

Nachteile:

Es gibt noch immer viel was nicht funktioniert:- Sitzungen beenden sich nach einem recht kurzen Zeitraum von selbst- Wenn man zwischen Sitzungen hin und herwechselt wird eine der Sitzungen immer neu geladen, was teilweise sehr lange dauert- Teilweise startet der Dienst nicht korrekt, was dazu führt dass man nicht auf das gewählte System zu greifen kann. Besonders bei Serversystemen ist das ungünstig, da man anderweitig auf das System zugreifen und den Dienst neu starten muss- Gelegentlich wird das Programm nicht korrekt auf dem Endgerät installiert. Die Installation wird ausgeführt, aber das Programm ist dennoch nicht auf dem Rechner. Erst bei erneuter Installation taucht es auf- Innerhalb einer Remote Sitzung gibt es oft Probleme mit Sonderzeichen wie @ oder \ da sie sich nicht eintippen lassen- Bei der Nutzung der Browserversion gibt es für Firefox oft das Problem, dass die Zwischenablage trotz gegebener Berechtigungen nicht möglich ist. In Chrome scheint dieses Problem seltener aufzutreten- In sämtlichen Browsern wird bei der Option zur "Daten Verwaltung" lediglich ein leeres Fenster statt dem Dateimanager geöffnet. Eine Übertragung von Daten ist so nicht möglich

Romote access software by GoTo

Vorteile:

GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.

Nachteile:

Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

Excellent IT support tool

Kommentare: Positive, GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.

Vorteile:

GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users. Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support.

Nachteile:

The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. The GoTo Resolve client handles users changing poorly which is usually when the client crashes.

I use GoTo Resolve to manage and track customer issues efficiently and effectively. It's been a game changer for our team!

Vorteile:

The customizable ticketing system and real-time reporting are excellent features. It's made our workflow so much smoother.

Nachteile:

The user interface could use some improvement to make it more intuitive. Also, the mobile app needs more functionality and better navigation.

Decent product, lots of bugs, support non-existent

Kommentare: It's been messy, this is the 3rd time we have tried GoTo Resolve. First time failed, support couldn't get us past step 1 on ticket system, so we canceled. Second time was a free trial that went south. This is the third try and we paid for it in March and still don't have it up and running yet. Takes way too long to setup, you're on your own as support is useless, so it's better than GoTo Assist, but not as good as others like Ninja but it's way cheaper than some others so you get what you pay for.

Vorteile:

I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc.

Nachteile:

It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves.

GoToResolve will give your team the leverage and flexibility all IT teams need

Kommentare: I am very pleased with the product, and hope to continue using it. My team has adapted to its capabilities, and many of us feel its the right tool for us to have. This day and age, a secure remote software is a necessity for any growing IT team.

Vorteile:

I first came across this product when we were shopping for a more secure and budget friendly solution, in order to provide remote tech support for our student body and employees. GoToResolve has been a phenomenal tool and our technicians say its very user friendly and fluid.

Nachteile:

One thing that I did not like, is its ticket system. I manage our current platform (Freshdesk) and have been looking for alternatives. I really hoped GoToResolve would fit all of our needs, because I would love an "All in one" solution. Perhaps in the future they may bring a more robust ticket system.

Best remote support app

Kommentare: We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.

Vorteile:

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

Nachteile:

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

GoTo is helpful for remote work

Vorteile:

GoTo Resolve gives us the solution we need for remote employees to connect to PCs in office

Nachteile:

GoTo Resolve experiences some latency issues every now and then

GotoAssist makes our job a lot better and convenient

Kommentare: Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us

Vorteile:

This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices

Nachteile:

Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.

Premier Desktop Remote-in Application

Vorteile:

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Nachteile:

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

best of the best cloud based remote desktop Tool

Kommentare: I have been using GoToAssist to provide technical support to my clients mostly and it helps me a lot in resolving all the issues in real time as it's a cloud based remote desktop tool. I was using this tool since 2012 and as of now resolved nearly more than 5000 customer and clients technical issues without any delay. Thanks a lot to this tool as it's always helps me a lot in delivering customer's business on time :)

Vorteile:

The Most I like in GoToAssist is: 1. We can easily connect using remote desktop and secure 2. We can Access and Control unattended computers 3. Can Send files using this tool 4. Can Control PC and Apple MAC computers 5. Inbuilt Chat option 6. Real time customer Support

Nachteile:

If I can get it for free for a lifetime then there'll be no dislikes about this tool :D

Not Great. Bad Sessions - Where I Coudn't Even Remote Into End-User's System

Kommentare: It's iffy... Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials in order for it to even install on their system. They get confused, and I get frustrated. Especially when they're asked to enter ADMIN credentials. That is a BIG No-No. Thus, I couldn't help them. Bad experience, sour taste.........

Vorteile:

Didn't have to pay for it, the company is paying for the licensing.

Nachteile:

Not being able to remote into an end-user's system while they were having a problem.

GoTo Resolve Review

Kommentare: The software offered a comprehensive ticketing and incident management solution that streamlined support processes. The customizable ticket fields and workflows allowed for adapting the system to specific business requirements, improving efficiency and productivity. The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution. While the reporting and analytics options were somewhat limited, the software provided a solid foundation for tracking and managing support tickets.

Vorteile:

One of the things I liked most about GoTo Resolve was its robust ticketing system and incident management capabilities. The software provided a centralized platform to track and prioritize support tickets efficiently. The ability to customize ticket fields and workflows allowed for tailoring the system to specific business needs. Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues. The collaboration features, such as internal notes and assignment tracking, further enhanced team productivity and communication.

Nachteile:

One aspect I liked least was the limited reporting and analytics options. Although the software provided basic reporting functionalities, there were certain instances where more advanced analytics and visualizations would have been beneficial. Having more flexibility in generating custom reports and gaining deeper insights into ticket trends, agent performance, and customer satisfaction metrics would have added value to the overall experience. More robust reporting capabilities would have enabled better decision-making and continuous improvement of support operations.

Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems.

Kommentare: Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.

Vorteile:

There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.

Nachteile:

It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.

GoTo the Rescue!

Kommentare: It makes remote access and support so easy, that it really comes down to being the most important software in my business. Without RescueAssist, I wouldn't be able to do my job sufficiently, and this just makes it that much easier.

Vorteile:

The ease of use it what truly makes this a must have software for any remote support. Being able to have a single exe file to load on the fly, provide a session code and then have full remote control for support is what keeps my customers happy. Without a reliable, easy to use software like RescueAssist, I wouldn't have a job.

Nachteile:

With the newest OSX, unfortunately the user has to go into their security preferences and allow control of their computer. By default this is disabled so the first time the user will have to unlock the security settings and enable it.

GoToAssit Great Tool, Expensive

Vorteile:

It's ease of user was great, I really enjoyed using it.

Nachteile:

It was very expensive. when they raised our bill for a consecutive year in a row it was time to leave.

Go-To-Assist is the best remote desktop solution for our business

Vorteile:

I've used Go-To-Assist for over four years and it has been a great experience. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. Restarting a customer's machine has been very useful because of the ability to reconnect the session. Highly recommended A+++

Nachteile:

I wish GoToAssist had the ability to capture and store screenshots, rather than using an external 3rd party tool, This would provide a repository that would be easily accessible for reference.

IT Tools made easy with GoToAssist

Kommentare: GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a user for 2 years, I sometimes take for granted how much easier it's gotten. We use to use VNC, Teamviewer and Join.me, however, started having issues when a product marked as Free then was no longer free, or how another product is just not safe to have in your network. With GoToAssist you get the ease of use for both the person providing support and the person receiving support. Although it's not free if you are a Non-Profit there are ways to significantly reduce the price by half on a yearly subscription.

Vorteile:

Ease of Use Intuitive Offers other built-in tools

Nachteile:

Retail Price a little high compared to other free products

Was easy to use when first starting to support customer through a screen sharing software.

Vorteile:

My first tech company job was in an education software company that used gta as their support software to their clients. It was an easy software to learn and use during my time with that company. I liked the personal queues and interaction that it gave you with your customer at said time. I even liked the multiple calls you could be on at one time.

Nachteile:

The software crashed a lot when we had it. We eventually had higher ups in gta make an appearance and they saw first hand what the software was doing and said straight up that they had no way to fix it. Hopefully that has changed and I would definitely recommend this software to a starter company for it price and package.

Overpriced, Mostly Reliable

Kommentare: I have had this software for quite a few years now. Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized. You can tell that you are just another number to them, to extract as much money as possible from. Each year, i get less features, but pay the same amount and then they try to sell me back the feature at a higher price.

Vorteile:

Ease of deployment to end user PCs via an EXE or MSI.

Nachteile:

It's lack of stability, lack of value, and that they just don't care about you.

Will definitely assist

Kommentare: GoToAssist is a great product for menial tasks. It does what I needed it for, but nothing extra.

Vorteile:

I like that this program allows my help desk technicians to use remote capabilities when assisting their caller. This prevents frustration with the caller and allows efficient resolution..

Nachteile:

This program tends to have slow connection and can take a while when uploading or transferring files.

Excellent for IT Departments of 1...It would probably still be great if you have more than 1

Kommentare: Excellent, from the demo to the implementation it has been great. I feel so much stress has been taken form just by being able to manage every user and device without having to put on steel toes and walk to them, or get on a Zoom Call and try to walk someone through my troubleshooting process

Vorteile:

It puts everything I need in 1 dashboard. I can monitor, update, scan all from one place. I can quickly login remotely and support employees wherever they are working

Nachteile:

That I didn't purchase it sooner, now I walk the warehouse floor for exercise not because I have to run to the back to find out they don't need me or that the issue was something so miniscule it took less that a minute to resolve.

Lifesaver when you are out of the office

Vorteile:

I am the only IT guy in a company of about 50 users and this is a lifesaver when I am out of the office or across the campus. Setup the unattended and you can also do updates on single machines remotely.

Nachteile:

Sometimes the unattended function shows offline and you have to try for a while to get it on. Most of the time it comes on, but sometimes it will not.

100% the best remote software out there

Kommentare: I am able to help my customer remotely to fix issues rather than them bring the computer to me

Vorteile:

I have been using this for over 15 years. I use this daily and am able to help all my customers remotely to fix issues

Nachteile:

There is no issue with this software, been using it for years and years, and plan on using it for more years.

lots of bells and whistles, but core functionality isn't polished.

Kommentare: Unpolished. Core remote support functionality needs work.

Vorteile:

The web interface is better than previous goto assist product, and the user-side prompting is better than before. Remote command line access is very nice. The core loop of "IT sends link, user clicks link, IT has remote access" is very nice.

Nachteile:

The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session. Getting local admin allowed on a remote machine is rough, sometimes it just doesn't work and you've wasted everyone's time. Deployment is rough. No way to automatically place machines in groups with an install flag. AI is not needed, please spend time fixing other issues first.