Naylor AMS Erfahrungen

User friendly

Kommentare: Overall we are happy with our migration to the rep. It meets our needs as an organization and our members.

Vorteile:

The implementation support from the rep was exceptional. He kept us on task and on our timeline. The event management was a huge improvement to what we had previously.

Nachteile:

The emailing from the system is a little clunky and not many features.

Mixed Review

Kommentare: What I have is much better than the previous versions delivered to my membership. I feel like I am bothering customer service when I have a question based on the non-verbal attitude that comes through the phone. I had a great implementation manager, but the level of service since then has left room for improvement. I pay the invoice on time, and apparently that is enough.

Vorteile:

I really liked that the platform could do more than my previous option did and could be customized to match the existing look of the website with added functionality for a reasonable price based on other options available at the time.

Nachteile:

While dynamic, I am still using multiple products to solve my association communication functions. I haven't found that Naylor is overly interested in being a single source for communications integrations.

Bad experience from implementation to daily use. Created more problems than solved. NOT recommended.

Vorteile:

Relatively easy to add users, price point is within what most small staff associations have in their budgets. WYSIWYG web page creator/editor is functional.

Nachteile:

Manual movement of data between old database, QuickBooks and ConstantContact is what sent us on the search for a new AMS. Timberlake (now Naylor) assured us the system would be able to meet all our needs and make the manual data transfer unnecessary. In reality, NONE of what we were promised has been possible. These are just some of the problems: 1. Can not mark members as having attended events. Zero check-in type functionality. Also no option for issuing credits for events not attended. 2. Renewal process is a nightmare - anything other than simply dues (e.g. section membership or additional options) requires the member to renew or staff to manually renew individual members. 3. Zero integration with QuickBooks. Payments must be entered manually. 4. Simple reports (e.g. How many members have paid their dues and how many have outstanding invoices?) don't exist. Everything requires exporting data to Excel and then sorting, running counts, etc. 5. Blast email capability is cumbersome at best (e.g. can not change subject line for membership renewal email or sending invoices) 6. Credit card payments for invoices require manual movement of data as it is not identified what the member purchased or paid for. 7. Recurring problems with members not receiving password reset emails. 8. If you have members who are part of a firm or larger organization, it is NOT possible for them to show up on their own in the directory AND bill the firm/org for all dues and invoices.

Website, event registration and online directory work together seamlessly.

Kommentare: We've been using Timberlake now for about 3 to 4 years. The website, event registration portals and online membership directory work seamlessly together. Now, no AMS is 100% "everything," but I think Timberlake comes pretty close. And, when issues arise, their customer service and support staff are on it. I would recommend it.

Vorteile:

Combines the things we needed all together in one platform: website, membership directory, "true" online event registrations capable of accepting credit card payments, or members can choose to be invoiced. The system also tracks continuing professional development hours if the certification is linked to the event, though this has been somewhat problematic for whatever weird reason. The Timberlake team/developers continue to investigate. I think all the people at Timberlake are very helpful, friendly, supportive and knowledgeable--and quick to respond if there is an issue.

Nachteile:

Our membership is by firm, rather than individual. And under the firm membership there are usually several individual names listed that are firm personnel. Anyway, often firms have a change of address. So to update the records I have to update the firm record and all the individual records associated with it. The system cannot do a "universal" update for that particular member/firm. Part of the reasoning behind this I'm sure is that often there are people listed in branch offices--and they have a totally different address than the primary. This is just one small example.

Excellent. The software and website update process went very smoothly and stayed on schedule.

Vorteile:

The database tying in with the website is definitely the best feature. Members are able to update their profile, register for events and monitor their account through the website on their own. This feature allows staff members to easily setup event forms, invoices and track members who regularly attend functions. Without this feature it would be extremely time consuming on all staff members to prepare for events. After our update the ease of use on the administrative side was much better than before. In the beginning we were not 100% satisfied with the product. Through conversation with Timberlake support we realized that we needed the updated software and a facelift for our website. I can honestly say that Timberlake is a great software for AMS solutions, and it's very user friendly.

Nachteile:

Since we fixed a lot of our issues that we had by updating our software, we don't have many cons of the product. One item that our members are asking for is an app. Having an app that would be directly integrated with Timberlake and our website so members could register for events via their phone would be fantastic!

My review

Kommentare: I felt like staff was spread especially thin during set up phase which caused long delays.

Vorteile:

It was affordable and appeared to meet our needs.

Nachteile:

It is clunky to use and not very robust.

The Naylor team is incredibly professional and supportive.

Kommentare: We looked for an AMS solution for more than a year. We are extremely happy we chose Naylor. This product exceeded our need for cost, functionality, implementation time frame, and professional website interface. NASS now has a professional AMS which we are all very proud to present to our membership.

Vorteile:

The ease of use and feature set for the price cannot be beaten. I have experience with other AMS solutions, including custom software. The Naylor AMS is very full-featured, very easy to use and looks great on the web - all at a very reasonable price. The user experience within the finished product is very high quality. The website offers great options for appearance and navigation, and the software is able to meet our unique pricing, payment options and member benefit offerings. The workflow necessary to support the system is very streamlined. Our AMS Manager was able to train our processing folks and have the software fully operating within days. The ongoing work tasks necessary to manage the data, transactions and support our members are also streamlined - we spend much less time processing member, event and professional learning data than we used to while presenting a much more professional website front-end than we used to.

Nachteile:

There are not many items we were unhappy with. A couple which could be improved are the ability to support more membership data imports and bulk updates, and a little more robust report writer. The data import/bulk upload feature is really an important one. There are dozens of reports, with lots of filters which can be applied, but a true custom report writer would add some welcome flexibility.

It's scary to move, but I'm sure glad we did

Kommentare: This is our association's third web site in the 16 years I've been with this organization. I was not involved in the build out of the first. I was heavily involved in the second (which was custom built for us and eventually started breaking for lack of updating...which we didn't understand we needed to do until it was too late). And I was heavily involved in this third Timberlake decision and build out. It took us a while to get the build started. Day-to-day association matters were more pressing and the Timberlake team was patient (though our contact kept changing because there were changes going on there as a result of the Naylor purchase). Finally, we buckled down and started learning how to build. The build itself was not all that intuitive and I relied heavily on our contact. Too late in the process we realized we could simply pay Timberlake for them to transfer the content to the site. Things would have gone much faster had we known that earlier, but I think Timberlake web development folks aren't trained in sales so I had to mention that we were thinking about hiring a third party before our Timberlake contact said "oh we can do that". Things went a lot faster after that and we were able to launch on schedule. One of our team members who'd been through multiple web site builds said they'd never seen a web launch go so smoothly. We've been thrilled with the robustness of the admin side of the site and, more importantly, our members are very happy with some of the new features were offering them via Timberlake. There are always improvements from our view, but the thing we're most excited about is the fact that the Timberlake team is actively listening as they plan module/feature improvements. Not only do they ask for feedback directly, but they also have a users group that meets monthly. Our new site has been up for 4 months now and I'm so pleased with how it works for our team and our members. We're looking forward to continuing to work and grow with Timberlake.

Reveiwing Naylor software

Kommentare: We work with systems every day and learn to adapt. We know how to deal with work-arounds and that makes its easier however they really need to find a solution to easier information displays and exporting out data.

Vorteile:

I like the dashboard feature and ease of getting around the different modules. I also like the different features available.

Nachteile:

In membership module, they don't give you enough information in the return screen when searching for members. You also can't export the current list from that search screen, you have to go into reports and run a full report. They could also make the reports easier to pull together and run.

Membership Software 1 year recap

Kommentare: We started working on our data conversion in April and went live with Timberlake's Membership Software in June 2015. We are extremely pleased with Timberlake. The Membership Software has a lot of options and flexibility. Not always a direct fit, but as power users, and with excellent Timberlake support, we've made all scenarios work (even complex domestic chapter set-ups and international fees).
We also use the Events module for multi-day events with a variety of paid activities, for a variety of attendees, and it is working quite well. Currently working on establishing Forums and Store modules for our membership, which will replace in-house and third party software modules.
The Support team (avaibale directly on the phone or via email) is a true joy. They are smart, polite and know the software they support very well. More so, every team member that we've encountered is able to grasp business sceanrios quickly. It takes very little time to get a question answered or dissect a problem. Questions, request for enhancements or estimates are addressed timely and issues are well tracked until resolved.
Of course, as with all conversions, when data was first loaded into a new system and the actual functionality was excercised, we encountered processing a bit different from what was expected, and other challenges. This was addressed as we learned the functionality of the system better, and now are needs are very well taken care of. We are planning some custom enhancements to get to 100%.
The Reporting and extract capabilities of the system are powerful and complete, but the reporting tools are better suited for power users and tech savy staff. (We use the Reporting module extensively.) An understanidg of database tables and logic is a huge plus to be able to unleash the power of the tools.
Overall, this software and associated modules are very useful and fully capable of providing excellent service to our organization. Bottom line, we would enthusiatiscally recommend Timberlake's Membership Software.

Outstanding Experience in All Aspects

Kommentare: PACE made the decision to migrate from our current platform to something that was more user friendly for our staff and our members. We were also looking for a platform that could save us money as well since we are a non-profit. From the moment we viewed Timberlake, we knew it was the system for our Association. There was far less programming on our side and the ease of use when adding events, removing events, adding members, etc. was unbelievable, The implementation process was relatively painless. The last time we switched platforms, it took us 6 months. While we did have a quick turn with Timberlake, we were able to complete the migration in 3 months! What's even more astonishing is that Timberlake did the bulk of the heavy lifting and communicated progress every step of the way. They made the implementation process so easy for us and even after we launched, they have been there to hold our hand as we train our staff and our members. We are only 2 months into our live launch, but we have been so happy that we made this move! From the contract negotiations, to implementation, training and finally launch, I have nothing but positive things to say! First rate organization and team!

Vorteile:

Easy of use for staff and membership, communication and expectations from Timberlake to us!

Nachteile:

There isn't anything that we dislike. We are having some learning lumps because we were so used to working with our old system. Like anything new, we have to become more accustomed to the new system and how to do things.

Nice to be organized!

Kommentare: Very helpful staff.

Vorteile:

It's nice to have all of our member information in one place that everyone can access. And, it's safe!

Nachteile:

We thought the event module would help us, but it doesn't work for our types of events.

Unsatisfied

Kommentare: We have built workarounds, and worse, accepted the limits of this software. Both on the database side and the website side.

Vorteile:

It was supposed to be a dynamic product that would adapt with customer feedback and connect with our publications work with Naylor.

Nachteile:

This was an off the self solution that had little to no customization for our association and our members. The website solution has not changed in the past 4 years, despite an ever changing marketplace.

A Review of Naylor AMS Formerly Timberlake

Vorteile:

We like the easy of using the system the most. It is very intuitive and updates are being made all the time.

Nachteile:

Not having a functional certification database option is what we dislike the most.

Review of Naylor

Kommentare: It's a complete membership management platform with good event registration.

Vorteile:

It is intuitive, has good customer support and a great users group.

Nachteile:

Paying for and the time it takes for enhancements/changes.

Decent out of the box products, good value

Vorteile:

It does most of what we need it to do, at a good price.

Nachteile:

We had to create quite a few work-arounds when we first purchased the product, and there continue to be things it can't do which leads to more staff time for us.

Best decision was Naylor

Kommentare: Our overall experience with Naylor has been stellar. From the first sales call I received to the installation of the software, to the coaching and training and any troubleshooting we have needed - it has ALL been incredibly smooth and the staff have been patient.

Vorteile:

What I liked most about this software was how easy it was to learn how to use it. I am not a tech person so when I learned that I was to handle it for our company, I got nervous. No more nerves as I got familiar with its components and the many, many ways it serves our company and how our members are satisfied with the platform.

Nachteile:

The least thing I liked about the software? I have not yet come across a feature that I don't like.

Services failed to delivery

Kommentare: Our small professional association moved to Timberlake about a year ago to transition away from a private web developer and a lot of manual work to prepare event registration and member renewals. Our implementation never seemed to be totally completed and Timberlake never offered any secure transfer options when we sent member information. Major problems with event registration impacted our attendee numbers and jeopardized venue agreements due to the system not respecting workshop caps.

Vorteile:

Variety of web templates.

Nachteile:

Poor even registration support, back and forth support responses, renewal alerts only allow plain text no personalized formatting for our members, and inconsistent cross browser/device experience.

Reliable Career Center Host

Kommentare: Naylor allows customization within their website in order to mirror your organizations site. This is helpful as it gives off the impression to users that they are still located on your website and not a third party. It is incredibly helpful to have a third party manage career postings and transactions.

Vorteile:

Naylor Customer Service team is always quick to respond and resolve issues. We are paired with a Customer Service Manager who is quick to reply to any tickets and always willing to set up additional meetings to go over analytics.

Nachteile:

Since Naylor is a third party, obviously they take a portion of revenues for their services. That being said, they are very responsive and a great help to running our Career Center!

Timberlake Brought Systems In House and is Easy to Use

Kommentare: Overall we give Timberlake (TL) a 4 our of 5. We only have 8 months experience and expect that over more time it will earn a 5. We needed a reliable database and we have that now. It is easy for staff and our members to access. The ease of use in building and updating webpages and registration for events is high. TL continues to improve and adopt some improvements suggested by its own members. In the last several months a new monthly user group chat has been launched where updates are provided and users can have their questions answered. A new tech support ticketing system is able to track the process of tickets and we have found that tickets are taken care of quicker. TL earns a 5 for ease of use. We used to rely on a tech consultant to build systems that are now part of TL basic services. Our small (and non-tech) team is able to easily manage the database, create invoices and track payments, update and build web pages, create registration pages for events. Customer Services earns a 4 out of 5 due to our experience with customized reports and feasibility studies for customized reports. These take a longer than we would like. Also some tech support staff are more supportive than others. Wishes for the future - more modern templates for the website (we hear this is in the works) and email campaign capabilities.

First AMS for us

Kommentare: Trying to integrate some of our systems through the AMS.

Vorteile:

Was happy with price and concierge service for implementation.

Nachteile:

Not flexible in some areas. Are just starting to implement events and billing/renewals. Not a great interface with QB using accrual accounting.

Much easier to keep track of membership

Kommentare: Big time saver for the staff, all of our member data is in one place (no more having to create a ton of Excel spreadsheets), and the new website design is MUCH better than what we previously had.

Vorteile:

Our members can easily go in and edit their own company and individual information so we don't have to go in and do everything ourselves. It definitely saves time for us as a staff. We also really appreciate how easy it is to manage our website through the AMS. It's nice to have everything in one spot.

Nachteile:

You have to be very careful about how you set up your events - especially if it's a multiple day conference with different sessions to register for. The system takes a while to get used to as far as finding where every function is and how to use it. However, that learning curve comes with any new software. The tutorials and customer support are super helpful references.

The Single Best AMS in the Market, Both Times

Kommentare: I've been a Timberlake client with two different associations and each time I personally led the staff side of our implementation process. The most remarkable aspect was that Timberlake was able to concierge our onboarding process and get us from contract to live within 7 short weeks. I spent one full day in the Timberlake offices near Washington, DC and our project manager sat with me and we literally hammered out the main set-up items in a marathon session of website development. They answered every question, provided work-arounds and solutions to each issue, and their expertise was pulled from the experiences of solving related issues for countless other associations. I can't tell you how beneficial it is to hear what others faced, how they solved it and how simple it was to say "Do mine like that!" You know you're getting the best service, the most effective solutions, and an incredible IT and Tech team behind your site when you choose Timberlake. If I had to choose an AMS for a third time, Timberlake has already won the business and I couldn't recommend another AMS in the marketplace today. We've moved from custom built solutions and other AMS' in the market and Timberlake as been the solution we needed both times. Thank you #TeamTimberlake!

Great experience

Kommentare: Our experience with Timberlake's membership software has been wonderful! We have been using the system for about a year and we have been able to service our members better with all the options. The website integration with the membership system was the perfect option for us.

Vorteile:

User friendly

Nachteile:

The organization option we use for family membership could be reworked.

Excellent Customer Service

Kommentare: Great product with lots of functionality. The best thing is the outstanding customer service. They are very responsive, helpful, and timely.

Vorteile:

good basic functionality

Nachteile:

Not the easiest to learn