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Über LiveAgent

Starte kostenlos mit LiveAgent und baue fantastische Kundenbeziehungen mit einem Helpdesk-Tool für Unternehmen jeder Größe auf.

Erfahre mehr über LiveAgent

Vorteile:

Liveagent puts Facebook or email in one inbox. This is a very good software that helps both customers and agents.

Nachteile:

Nothing so far, still looking for something to complain about.

Bewertungen zu LiveAgent

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

8,9/ 10

LiveAgent hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 1.668 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (1.668)

SHAWN
Sales
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Customer Service Software - If Your're Looking for Basic

4,0 vor 4 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Muntaser
Marketing Manager in Deutschland
Biotechnologie, 501–1.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

einer der Besten Chat Tools

4,0 vor 2 Jahren

Kommentare: Zufrieden

Vorteile:

breite Auswahl an Funktionen und Features

Nachteile:

GUI ist so richtig nutzerfreundlich und

Antwort von QualityUnit

vor 2 Jahren

Hello Muntaser! Thank you for your review :) - LiveAgent Team

Cynthia
Sachbearbeiterin in Deutschland
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

LiveAgent

4,0 vor 2 Jahren

Vorteile:

Sehr gute Chat Software. Keinerlei Probleem bisher.

Nachteile:

Bisher alles bestens. Keine negativen Erfahrungen gemacht.

Antwort von QualityUnit

vor 2 Jahren

Hi Cynthia! Thank you for your review! - LiveAgent Team

Kelly
Kelly
Design Engineering Manager in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The easiest to use customer service software

4,0 vor 2 Jahren

Kommentare: It helps me organize the movies so that I can give my users a good experience. With this wonderful method, I am able to eliminate the need for assistance and significantly reduce the amount of time I spend responding to support tickets.

Vorteile:

Having pre-written answers available has been a huge time-saver. The option to make my own fields for recording certain bits of client data is also quite useful. My help desk has a record of every time I asked for help. It has helped me get back to support tickets much sooner.

Nachteile:

The UI is not always clear to me. It took some time for me to adjust to it. There are no other major problems. It took me a while to get everything set up, so there is a small learning curve.

Antwort von QualityUnit

letztes Jahr

Hey Kelly, Thanks for sharing your experience with LiveAgent, particularly noting the pre-written answers' efficiency. Time-saving features are our thing! :) It's great to hear that LiveAgent is helping you in the computer software industry and fitting well into your infrastructure. We're happy to be part of your team's journey in giving your users a solid experience. Remember, we're always here to help you organize those customer queries, like a well-curated movie collection. Thanks for your time and review! - LiveAgent Team

Carole
Full Professor, Dean of the Biotechnology and Bioinformatics department of INSA Lyon in Frankreich
Hochschulbildung, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Best quality/cost ratio among several ticketing systems I tried

5,0 vor 6 Monaten

Kommentare: Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.

Vorteile:

There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial)

Nachteile:

In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.

In Betracht gezogene Alternativen: Zendesk Suite

Gründe für den Wechsel zu LiveAgent: LiveAgent suffices for our needs and we cannot afford more expensive products

Antwort von QualityUnit

vor 6 Monaten

Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you. - The LiveAgent Team

Anjal
QA in Nepal
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Simplifies communication with practicality

4,0 letzten Monat Neu

Kommentare: User-friendly, thanks to real-time chats and a great communication management system.

Vorteile:

Time saver software, great customer service and very easy to navigate.

Nachteile:

Sometimes it becomes slow and short trial period.

Antwort von QualityUnit

letzten Monat

Hi Anjal, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent during the free trial. Feel free to reach out to our support and they can check if we can extend your trial period by an additional week - we're here for you 24/7. Have a great day! -LiveAgent team

Aarti
Product Manager in Indien
Eventservice, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

LiveAgent Review- Best IT Product

3,0 vor 7 Monaten

Kommentare: Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it.

Vorteile:

LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets

Nachteile:

We are very satisfied with support and services. And we do not have anything to dislike about these products.

Antwort von QualityUnit

vor 7 Monaten

Hi Aarti, Thanks a bunch for your feedback! It's great to know you're happy with our support and services. If you ever need a hand or have any suggestions, just let us know. - The LiveAgent Team

Raffaele
Technical service in Italien
Elektrische/elektronische Fertigung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A very good tool for technical support

5,0 vor 4 Monaten

Kommentare: I have been using Live Agent throughout 2023 to provide telephone technical support working for a well-known manufacturer of photovoltaic inverters. The standard of service offered has been very high also thanks to the perfect correspondence of Live Agent's features with what we did.

Vorteile:

Clean interface, reminder management, gamification, ticket info search.

Nachteile:

Not perfect handling of multiple ticket merge.

Antwort von QualityUnit

letzten Monat

Hi Raffaele! Thanks for your detailed review. We’re happy to hear LiveAgent has been a reliable tool for your support tasks. We’re always working to enhance functionality, including ticket merges. If you need tips, feel free to reach out anytime! - The LiveAgent Team

Fatima
Customer Experience Manager in Indien
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

LiveAgent is the best customer service tool for all channels.

5,0 vor 3 Monaten

Kommentare: Overall the demo session went good, all supported documents were easy to understand we were able to quickly intergrate our live chat widget and also tested incoming and outgoing emails. Features are great.

Vorteile:

Pricing, Interface and Customer Support service.

Nachteile:

Getting challenges in porting phone numbers

Antwort von QualityUnit

vor 2 Monaten

Thank you for your review Fatima! Glad to hear that integrations like the live chat widget worked well for you. We understand the concern with porting phone numbers and would love to assist—please reach out anytime via chats or email. - The LiveAgent Team

Marc
IT Manager in Spanien
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Very powerful application with an excellent customer service.

5,0 vor 7 Monaten

Kommentare: During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers.

Vorteile:

The level of customisation and tailoring to your business needs.

Nachteile:

Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them.

In Betracht gezogene Alternativen: HubSpot CRM

Gründe für den Wechsel zu LiveAgent: A more affordable price, within the reach of smaller companies and with the features needed to help your sales team grow.

Antwort von QualityUnit

vor 6 Monaten

Hi Marc, Thanks for your awesome feedback! We're aware of the WhatsApp Business API shortcomings and are actively working to include these features soon. If you have more questions or need support, feel free to contact us 24/7. - The LiveAgent Team

Paul
Business Owner in UK
Einzelhandel, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Customer support software

5,0 vor 3 Monaten

Kommentare: Been with liveagent for a couple months now, I am sure there is more to learn, but everything working for me as I expected it too and how I need it too, so I am very happy.

Vorteile:

I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent.

Nachteile:

To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers.

Antwort von QualityUnit

letzten Monat

Hi Paul! Thanks for your detailed review. We’re thrilled LiveAgent is simplifying your workflow. The live chat feature and quick support are designed to do just that! :) - The LiveAgent Team

Shiv
AI Developer in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great platform to boost our customer support features.

5,0 vor 5 Monaten

Vorteile:

It has multiple features for our online shop such as integration with shopify. It also provides live chat with our customers and ticketing features.

Nachteile:

Till now everything is going smoothly with no issues.

In Betracht gezogene Alternativen: Freshdesk, Zoho Desk und Zendesk Suite

Gründe für den Wechsel zu LiveAgent: LiveAgent has more features and provides great customer support in this segment.

Magda
Implementation Manager in Polen
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

A simple and easily accessible customer service tool

4,0 vor 2 Monaten Neu

Vorteile:

Transparency and clear rules. Bringing all communication channels to one e-mail box. The software is responsive and has a simple interface.

Nachteile:

No ready-made startup configuration. Limited number of statuses.

Antwort von QualityUnit

letzten Monat

Thank you very much for your kind review, Magda. If you need to create more statuses than those that are already prebuilt in LiveAgent, you can create multiple tags and add them to tickets whenever required to categorize them however you need. Feel free to contact our technical team via chat on our website if you require any assistance :)

Luke
Help Desk Analyst in Niederlande
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy-to-use and all-in-one help desk and live-chat support platform. Elevate customer experience.

5,0 vor 2 Jahren

Kommentare: I like how perfect this help desk tool is and easy to use plus it has perfect security which meets our standards. Great user experience.

Vorteile:

LiveAgent is a full-featured and easy-to-use to use customer support platform and offers very robust and scalable features and one of its powerful and reliable features is the live-chat which is very great in helping us to resolve the customers issues on real-time and also the fact I can manage the contact forms. I also appreciate the automation feature which is time saving and makes our business processes much easier. I also like UI which is very user-friendly and easy to navigate through so it's make it easy for the first time users.

Nachteile:

Nothing. LiveAgent will be remain to best help desk and live-chat support platform. I love how dedicated and supportive the customer support team has always been. The set-up and configuration was smooth and easy.

Antwort von QualityUnit

letztes Jahr

Hi Luke, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied both with the system's features and the support provided by our team. Keep up the amazing work! -LiveAgent team

Ojeleye
Guest Service Agent in Nigeria
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Multi-channel Customer Support Program

5,0 vor 4 Monaten

Vorteile:

I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository.

Nachteile:

LiveAgent is the most robust customer support program which I have ever used. I find nothing to outline as a flaw since it accomplishes all my needs.

Antwort von QualityUnit

vor 3 Monaten

Hi Ojeleye, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team

Yakubu
Chief Editor, Head Publications and Communications in Nigeria
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

LiveAgent in Education Management Sector

5,0 vor 3 Monaten

Vorteile:

As Chief Editor in Education Management industry, I use LiveAgent to offer customer support via live chat and calls.

Nachteile:

I have used LiveAgent for 18 months now and I have not yet come across any defect.

Antwort von QualityUnit

letzten Monat

Hi Yakubu! Thank you for your feedback. It's great to hear LiveAgent is serving you well in providing live chat and call support in the education management. If you ever have questions or need assistance, feel free to reach out—we’re always here to help! - The LiveAgent Team

Marietta
Administrative Assistant in Kenia
Versorgungsunternehmen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My Experience with LiveAgent

5,0 vor 4 Monaten

Vorteile:

LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues.

Nachteile:

Ever since I started using LiveAgent, I have never experienced issues on my end even though I am less than 2 years old user.

Antwort von QualityUnit

vor 3 Monaten

Hi Marietta, Thank you very much for such kind feedback. We are glad to hear LiveAgent was the right choice for you and that you have been satisfied with its live chat capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team

Lucy
Project Manager in Kenia
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer Communication Manager of All Times

5,0 vor 7 Monaten

Kommentare: My experience is decent with LiveAgent - it is the best tool ever for customer engagement.

Vorteile:

LiveAgent enhances customer satisfaction through real-life ticket and issue management.

Nachteile:

I haven’t explored all the features, but LiveAgent suits all my needs with zero errors along the way.

Antwort von QualityUnit

vor 6 Monaten

Hi Lucy, thanks for your great feedback! If you ever want to explore more features or need any assistance, feel free to contact us. - The LiveAgent Team

Asami
CEO and Founder in Japan
Personalbeschaffung & -besetzung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Transforming visions into reality with live agent.

4,0 vor 7 Monaten

Kommentare: It is a very satisfying tool,it offers both iOS and Android apps which helps them to provide excellent customer service on the go. It's a nice one.

Vorteile:

Their customer service help desk is what I love most. It helps in answering all questions and helping troubleshoot issues. Has incredible features like live chat which enables us to chat with our customers in real time.

Nachteile:

Everything has been good,no cons as for now.

Antwort von QualityUnit

vor 6 Monaten

Hi Asami, Thank you for your feedback! We're pleased to hear that our help desk and real-time chat features are making a positive impact on your customer service.If you ever have any questions or need further assistance, feel free to reach out :) - The LiveAgent Team

Rohit
Product Manager in Indien
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Liveagent provide the real-time solution to all the customer support related issues

4,0 vor 6 Monaten

Kommentare: As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more productive and help our customers to get the support they are looking for.

Vorteile:

The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting our social media platforms with this platform and now we can cater to all of our customers reaching us from multiple social plaforms.

Nachteile:

Liveagent gave us a great experience but it did not give the best analytics of data which it should have given after a huge customer interaction. The informatis are limited and not enough to understand the improvements that are needed for a better customer experience.

Antwort von QualityUnit

vor 6 Monaten

Hi Anisha, thank you for your review! It's great that the implementation process was smooth for you. If you ever need any assistance, feel free to reach out to us 24/7. - The LiveAgent Team

Job
Web Developer and Digital Strategist in Kenia
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

LiveAgent: Robusta Tool for Customer Support

5,0 vor 4 Monaten

Kommentare: It is seamless to solve customer issues via live chat with LiveAgent.

Vorteile:

LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy.

Nachteile:

I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Grafikdesign, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Enquiry Assistance Software

5,0 vor 6 Monaten

Kommentare: LiveAgent is a mobile website to serve one's online enquires

Vorteile:

LiveAgent give me access to attend to unlimited clients online solving their problems

Nachteile:

I like everything about LiveAgent and due to that, I don't have any negative word against it

Antwort von QualityUnit

vor 6 Monaten

Hey there! Thank you for your review :) If you ever have any questions or need further assistance, please feel free to contact our support team. We're here 24/7 to help. - The LiveAgent Team

Faria
Faria
Admin in USA
Verifizierter Nutzer auf LinkedIn
E-Learning, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Must try LiveAgent!

5,0 vor 4 Monaten

Kommentare: Starting to build a connection. Look forward to have a good experience.

Vorteile:

Easy setup. It is offering great features to help you learn and grow. Great potential.

Nachteile:

So far very good. Nothing to dislike about LiveAgent.

Antwort von QualityUnit

vor 4 Monaten

Hi Faria, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent and its features. Our team is online 24/7 in case of any questions or issues! -LiveAgent team

James
Digital Marketing in USA
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

easy to use messaging platform

4,0 vor 3 Monaten

Kommentare: it's a useful platform for determining why someone is on a website

Vorteile:

easy to reach out to people visiting the website

Nachteile:

needed more options to get notifications when not currently online

Antwort von QualityUnit

vor 3 Monaten

Hi James, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and its ease of use. Each user has an option to define email notifications when they are not online in the system. Feel free to reach out to our support via chat or email and we'll be happy to hear what additional options you'd like to see in the system - we are here for you 24/7! -LiveAgent team

Emily
Marketing Director in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great asset for any Customer Support team

5,0 vor 3 Monaten

Kommentare: Overall, LiveAgent is an amazing asset Customer Support to stay in contact with clients

Vorteile:

Allows for Customer Support to be in direct contact with clients, and stay organized when handling multiple clients at once

Nachteile:

I wish there were more reporting stats to view

Antwort von QualityUnit

letzten Monat

Hi Emily! Thanks for sharing your review. It’s great to hear LiveAgent has helped your team stay organized and connected with clients. For more reporting stats, we’re always working to improve—feel free to explore updates in our changelog: https://dev.ladesk.com/. Let us know how else we can assist! - The LiveAgent Team

Zain
Self-employed in Jordanien
Kapitalmärkte, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good lovely

5,0 vor 8 Monaten

Vorteile:

LiveAgent is known for its comprehensive and intuitive features that enhance customer support. Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities. These features enable businesses to streamline their customer service processes and provide efficient and effective support to their customers

Nachteile:

LiveAgent can be a bit steep, especially for users who are not familiar with customer support software. Additionally, some users have expressed the need for more advanced reporting and analytics features within the platform. It's important to note that these opinions may vary depending on individual preferences and requirements.

Antwort von QualityUnit

vor 8 Monaten

Thank you, Zain, for your detailed review. We're glad you find LiveAgent's multi-channel support and automation features useful. We understand that it can take some time for new users to get familiar with the platform. If you need help with advanced reporting and analytics, please reach out to our support team available 24/7. - The LiveAgent Team