--- description: Detaillierte Informationen über LiveAgent zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.com.de/software/102188/liveagent Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102188/liveagent?page=2) > Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software. Gewinne mehr Kunden durch exzellenten Kundenservice mit LiveAgent. > > Bewertung: **4.7/5** von 1786 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveAgent? Große Auswahl für KMU´s in den Bereichen E-Commerce, Telekommunikation, Versicherungen, SaaS, Startups und Unternehmen. Unser Zielkunde ist jeder, der versteht, wie wichtig Kundenservice ist. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1786 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: QualityUnit - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Kostenlos: $0/Agent/Monat – Small: $15/Agent/Monat – Medium: $29/Agent/Monat – Large: $49/Agent/Monat – Enterprise: $69/Agent/Monat - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 204 weitere ## Funktionen - Agenten-Schnittstelle - Anpassbare Formulare - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing - Befragungs-/Umfragemanagement - Beibehaltung nachverfolgen - Berichterstattung / Analyse - Bildschirm teilen - Call-Center-Management - Chat / Messaging - Chatbot - Echtzeit-Chat für Kunden - Engagement-Tracking - Feedback-Management - Inbox-Management - Kollaboration mehrerer Nutzer - Kommunikationsmanagement - Kontaktmanagement - Kundenbindung - Kundendatenverwaltung - Kundenerlebnis-Management - Kundenhistorie - Kundenportal - Kundensegmentierung - Leadmanagement - Leistungskennzahlen - Live-Chat - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Nutzungsverfolgung/-analyse - Onboarding - PBX - Problem-Nachverfolgung - Qualitätsmanagement - Remote-Support - Remote-Zugriff/-Kontrolle - Störfallmanagement - Task Automation - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Weiterleitung von Anrufen (Call Routing) - Wissensbasis-Management - Wissensmanagement ... und 83 weitere Funktionen ## Integrationen (129 insgesamt) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... und 114 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3438 reviews) 2. [Zoho Desk](https://www.capterra.com.de/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18784 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1723 reviews) ## Nutzerbewertungen ### "Simple to use, complex in possibilities" — 5.0/5 > **Daniel** | *29. April 2026* | Finanzdienstleistungen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It is an easy to use tool framework with multiple tools to enhance client support interaction. Fast onboarding of new employees using the tool > > **Nachteile**: Not really much I can complain. The API integration could be more improved to implement the agent work in native applications > > We use liveAgent for our full B2C and B2B support, incident reporting and pooling and centralizing of communications ----- ### "Provide us with better and more effective channel communication" — 4.0/5 > **Nina** | *19. März 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I have found the integration of multiple channels to and from customers perfect in using LiveAgent. Integration of mails, live chat, calls and social media messages guarantees that I do not miss any customer queries and results in quick response and satisfaction. > > **Nachteile**: There is a limit of the number of email addresses that can be linked as per my experience. This restriction becomes cumbersome especially when one is trying to operate many departmental emails in a bid to ensure proper communication is conducted. ----- ### "Game changer for CRM integration" — 5.0/5 > **Rodrigo** | *4. März 2025* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easy set up , very good customer interface and very helpful and fast support. > > **Nachteile**: some non native integration, as WhatsApp and phone will need a 3rd party service provider, it could be done in all in one for easier access. > > The overall experience is very good, easy to handle and to set up and good support if there are any issues. ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3. Mai 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Nachteile**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Verifizierter Rezensent** | *19. April 2026* | Buchhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Nachteile**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/102188/liveagent?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/102188/liveagent) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten