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Über GatherUp

Überwache, fordere und verwalte Bewertungen und Feedback, um Reputation, Erkenntnisse, Marketing und Conversions zu verbessern.

Erfahre mehr über GatherUp

Vorteile:

Easy to use, reviews summary in 1 dashboard, feedback request option.

Nachteile:

A few features and the UI are a bit clumsy and sometimes things are a bit hard to find.

Bewertungen zu GatherUp

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,6
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,0/10

GatherUp hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 38 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (38)

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Nutzerbewertungen filtern (38)

Cameron
Cameron
Director of Marketing in USA
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy and Intuitive

5,0 vor 8 Monaten

Kommentare: The implementation and pricing, as well as the abundance of features, made the choice to switch to GatherUp a no-brainer for our team. We have had excellent experiences with the customer service team, though the program is so intuitive that we've only needed their help once in nearly two years.

Vorteile:

I am impressed by the AI-generated responses. It makes it easier to reply to our guests, as we receive a large number of reviews for our restaurants weekly.

Nachteile:

I wish the success report was able to generate numbers with two decimals, so we can get an even more granular grasp on our changes from month to month. (EX: 4.28 vs 4.2). I also wish there was an option for a larger amount of stored responses.

Antwort von Traject

vor 7 Monaten

Thanks for the review, Cameron! We're so happy you enjoy the new AI-generated responses. And our CS team is great, but so is our product team, making an intuitive product! I understand your interest in more granular reporting metrics. We'll take that feedback and consider it for future improvements.

Robert
Digital Content Coordinator in USA
Möbel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The numbers don't lie

5,0 vor 7 Monaten

Vorteile:

Our primary reason for using GatherUp was to try and increase NPS and Google review response rates. In our first year of using the platform, we more than doubled NPS submissions and Google reviews. We launched a new showroom earlier this year and GatherUp has contributed significantly to building social proof on Google for this new location as well as establishing a strong reputation online across all four of our locations.

Nachteile:

It would be nice to save email templates to easily switch between testing email messaging.

Antwort von Traject

vor 7 Monaten

Thank you for the amazing review, Robert! We're so happy you've found success in your first year. The social proof of a good reputation is incredibly valuable. Great work utilizing the platform to its potential! We'll take your comment on saving email templates to the product team for possible future updates. Thanks for the suggestion!

Ken
Owner in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Gatherup Review

4,0 vor 8 Monaten

Vorteile:

I really like how the widget will pull all your reviews and place them on the website.

Nachteile:

I'm still using qr codes on cards to solicit reviews . I wish GU integrated better with products like weave and maybe invoice systems and smile reminder platforms for dentists. I think the price is wat too high. I'm paying $32 for each client now.

Antwort von Traject

vor 7 Monaten

Thanks for your review and feedback, Ken. We're glad you like the widget. We're sorry you feel the price is too high. We try to bring a strong feature-to-cost ratio to our customers. If you have any further concerns or comments please reach out to our CS team.

Nikki
Nikki
Owner in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Makes Requestion Customer Feedback Seamless

5,0 vor 8 Monaten

Kommentare: Overall I've been very pleased with GatherUp and appreciate how they continue adding product features. I also appreciate their ethics as they help you abide by review platform rules. (for example, Yelp does not allow direct review requests, so GatherUp does not allow it either)

Vorteile:

I manage Gatherup for clients, and it has made requesting customer feedback pretty seamless. It integrates with Zapier, so I've been able to set up automation for them that makes the process easy.Also, the ability to reply to feedback, both privately and publicly, within the GatherUp platform is useful.I haven't used it much, but the feature to create graphics to share on social platforms is handy also.I also appreciate that they allow purchasing for a small number of clients. It makes the pricing affordable.

Nachteile:

The feedback request is pretty linear, but if you'd like to do anything outside of a single review request, they don't have the capability for this. I'd like to see the ability to setup different types of review requests for the same location as they could be used at different parts of the customer journey.

Antwort von Traject

vor 7 Monaten

Thank you for the review, Nikki. We are glad you appreciate our ethical nature. We strive to be a helpful partner that guides you along a path of success. We understand your feedback on the linear nature of the feedback request. We are considering future changes to this flow and your feedback will be helpful.

Lindsey
Co-Owner in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent software and a great value

5,0 vor 8 Monaten

Kommentare: We have a better pulse on our customer satisfaction and have increased our online reviews.

Vorteile:

It is very important for our small business to be able to track our NPS over time. By doing so, we also ask customers to write third-party reviews for us which help us get more business. We also use the software to track those third party reviews and thank customers for writing them. There are other helpful features like Tags so we can track NPS by the type of work we are doing or which of our teams is running their project.

Nachteile:

Reporting features are a bit lacking. I would like to be able to run reports based on tags and send those reports on an interval.

Antwort von Traject

vor 7 Monaten

Hi Lindsey, Thanks for the review. I'm glad you're able to use the product to its potential. Sorry you're not seeing the reporting features you'd like. I messaged you separately with some ideas on how to do what you're asking.

Katie
Director of Operations in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Exceptional

5,0 vor 8 Monaten

Vorteile:

GatherUp is so simple to use, and monitor reviews and customer feedback. If allows the customer to directly contact us if they have any frustrations rather than just go straight into leaving a review.

Nachteile:

Honestly, there was not anything that I feel we as a company did not like.

Antwort von Traject

vor 7 Monaten

Hi Katie, Thanks for the wonderful review! We're glad you find it simple to use.

David
Owner in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Powerful and solid

4,0 vor 8 Monaten

Kommentare: Automating the review gathering process for our clients and optimizing the flow. Love the agency dashboard and the weekly e-mail summaries gives us a good pulse on our clients.

Vorteile:

We use it as an agency partner, and we love having our businesses in one place to monitor and manage. The way to automate the review gathering process is great, and it helps keep a steady flow of reviews coming in for our clients, which helps them build their business.

Nachteile:

A few features and the UI are a bit clumsy and sometimes things are a bit hard to find. A few more ways to customize the look of request e-mails, a quick way to "mask" the review link to a custom one, and maybe a build-in editor for customizing the review widget embed code would be great.

Antwort von Traject

vor 7 Monaten

Thanks for the review, David. We're glad you have stuck with us even though you inherited us from another agency. We appreciate your feedback on the UI and a few of the features you mentioned.

Adir
CEO in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love gatherup!

4,0 vor 8 Monaten

Vorteile:

i love the easy functionality with the system also easy for customer to manage

Nachteile:

integration, follow up on client satisfaction to post on third party

Antwort von Traject

vor 7 Monaten

Hi Adir, Thanks for the review. We're glad you enjoy the easy functionality. Let us know if you have specific product feedback. We'd love to learn more from you!

Shaundra
Marketing Manager in USA
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Works like a charm!

5,0 vor 8 Monaten

Vorteile:

We utilize the GatherUp platform to better track and monitor reviews as they come in versus manually checking each location. Doing so saves us time and helps us to react quickly to any negative feedback received. The weekly reports are also hugely beneficial for all our store managers to review how the week went overall.

Nachteile:

The only issue we had was in regards to the initial contact. Customer Service can be a bit slow to respond at times.

Antwort von Traject

vor 7 Monaten

Thanks for the review Shaundra! We're glad you're saving time tracking reviews and reacting quickly. Sorry the initial contact with CS was a little slow, but hopefully that's been resolved. If you need help with anything don't hesitate to reach out to our team.

Louisa
Louisa
Office Operations Administrator in USA
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

GatherUp Review

5,0 vor 8 Monaten

Vorteile:

I enjoy the smart reply function and the ability to see an overview of all of the reviews across multiple platforms.

Nachteile:

I feel that you should have more than 300 SMS credits per month, as that seems low for the monthly cost of the platform.

Antwort von Traject

vor 7 Monaten

Thanks for the review, Louisa! We're glad you like the Smart Reply feature. I understand your need for more SMS credits. You are able to add more SMS credits if you want by going to the main account settings (under your name in the upper right corner).

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Functional & Affordable Review Gen/Management Tool for Local SEO Agencies

4,0 vor 5 Jahren

Kommentare: GatherUp is a really great review management tool that is especially useful for local SEO consultants just starting out. It's one of the most affordable tools out there and provides just as many features as the bigger, costlier brands. I'm very excited to see how GatherUp grows in the future.

Vorteile:

GatherUp (formerly GetFiveStars) is an uncomplicated and straightforward piece of review management software that simply gets the job done well. The team behind GatherUp are local SEO/marketers themselves, which adds a lot of value for me because I don't get the feeling they add features to inflate the perceived value of the tool. It truly feels like a tool built for marketers by marketers. GatherUp is very simple to use and set up. Although I have never needed any customer support, when I implemented the tool several months ago one of their sales reps was more than happy to walk me through the entire tool, which was a really big plus. They also provide regular updates and keep users in the loop on upcoming improvements they're making. All great things. Last, GatherUp just works. It's easy to onboard clients and get them up and running. GatherUp also makes sales a little easier. Clients get stars (no pun intended) in their eyes when they see all the capabilities I am able to provide them. Also, clients often think I have some huge competitive edge with this tool, almost as if I developed it myself or something. I don't have it whitelabled yet, but that's on my to-do list.

Nachteile:

Customization is unfortunately limited with GatherUp, specifically with their outreach emails. Aside from changing the color schemes, changing email copy, uploading a logo, and making a few other small tweaks, it still didn't allow me to change the outreach emails in the way I needed to fit my company brand completely. For example, I had no choice but to center-justify the email copy, which seems strange to me. I also wanted the ability to make the emails appear like regular text emails (the way I always email clients), but with GatherUp you're forced to use the one generic template. It's not the worst thing, but I just needed a few more basic customization options to be 100% bought in to the GatherUp brand. Because they're competitively priced with other review generation/management SaaS companies, these little things can make ALL the difference.

Kenneth
owner in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We use Gatherup Daily

5,0 vor 8 Monaten

Kommentare: Monitoring customer experience is our main use

Vorteile:

The Dashboard is great and we use the email notifications daily

Nachteile:

I would like to see yelp added to the reviews

Antwort von Traject

vor 7 Monaten

Thanks for the review Kenneth! We're glad you enjoy our dashboard and email notifications. I understand the request regarding Yelp. Unfortunately due to Yelp's TOS there are limitations to what we can do with Yelp reviews.

Mere
Director of Marketing in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Bang for Your Buck

5,0 vor 8 Monaten

Kommentare: Great for gathering customer experience and satisfaction - we use this primarily for NPS score and third party reviews. We also use this to get feedback on any order issues, which then get sent to our customer service rep, who can deal with them directly.

Vorteile:

Very easy to use and implement, almost no downtime to get the program going. Makes getting Google Reviews and third party reviews much easier as well.

Nachteile:

Not completely customizable like some other review software, but for the price, you get a lot of features overall.

Antwort von Traject

vor 7 Monaten

Thanks for the review, Mere! We're glad you find it easy to use. Love that you've used it to work into your CS process.

Lauren
Marketing Assistant in USA
Wein und Spirituosen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Gather Up Survey

4,0 vor 8 Monaten

Kommentare: It has been a good experience besides the customer support.

Vorteile:

The ease and functionality of review and review response.

Nachteile:

The customer support when you need assistance.

Antwort von Traject

vor 7 Monaten

Thanks for the review and feedback, Lauren. We're happy you like the ease and functionality of reviews and responses. However, it's too bad you haven't felt the support met your expectations. Feel free to reach out if you have more concerns. We typically see great responses related to our CS team.

Melody
VP of Marketing in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great way to manage customer feedback.

5,0 vor 7 Monaten

Kommentare: The biggest thing is that it has consolidated reviews and feedback from numerous platforms, meaning that visitors to our website can see all reviews in one place.

Vorteile:

GatherUp allows us to easily manage our customer reviews, and it's also simple for our customers to use. It makes integrating reviews from different platforms into our website a seamless process. That helps get the information in front of our prospects.

Nachteile:

The one question we have that we haven't dug into is how Google indexs GatherUp on our site.

Antwort von Traject

vor 7 Monaten

Thanks for the review Melody. We're so happy you find it easy and simple to use. Displaying reviews on your website is so important to build social proof for prospects!

Jessica
Office Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great program!

5,0 vor 8 Monaten

Kommentare: We've used GatherUp for nearly 4 years and have seen our review grow substantially!

Vorteile:

It's so easy to invite clients to submit reviews but catches when they're unhappy and keeps the review from hitting sites.

Nachteile:

Nothing, great service, love using it!

Antwort von Traject

vor 7 Monaten

Thanks for the review, Jessica! We're glad you're seeing growth in your online reviews.

Brian
Owner in USA
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Traject Review of GatherUp

5,0 vor 7 Monaten

Kommentare: I've enjoyed using the service. I like how quickly it can be used to help clients generate 3rd party reviews as a new business entity. However, I've been hesitant to sell the product to my clients, based on not having contractual agreements in place. The unexpected price increases in the past is a good example. Now I have to explain to my clients the reasoning for the increase or just except the loss of revenue on my end.Who know if the company will be sold again tomorrow and everything changes, it happens quite often in the digital industry.

Vorteile:

The data business owners are able to obtain on their performance as a business.

Nachteile:

No contractual agreement for white label partnerships

Antwort von Traject

vor 7 Monaten

Thanks for the review, Brian. We're glad you are seeing it generate those reviews for your clients.

Mark
Owner in USA
Personalbeschaffung & -besetzung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Use GatherUp to stay in business

5,0 vor 7 Monaten

Kommentare: Positive

Vorteile:

Review monitoring to keep my clients in business

Nachteile:

I find nothing wrong with their approach.

Antwort von Traject

vor 7 Monaten

Thanks for the review, Mark! We're glad you're finding success with our software.

Ibadat
Continuous Improvement Manager in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Generate review easily

4,0 letztes Jahr

Vorteile:

Url created for each site makes review collection easier and user-friendly

Nachteile:

Day in review piblishing on dashboard caused delay in responses

Aaron
President/CEO in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Value and Resource

5,0 vor 8 Monaten

Vorteile:

We have used Gather Up for two months and increased our Google rating from 4.2 to 4.7. Enough said!

Nachteile:

Doesn't create a customer library and allow for other test messaging

Antwort von Traject

vor 7 Monaten

Thanks for the strong rating and review, Aaron! We appreciate your feedback. I'd love to learn more about the customer library and other messaging options you mentioned.

John
Owner in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Value Features for Less

5,0 vor 4 Jahren

Kommentare: This keeps my clients focused on quality and helps them control the review conversations happening every day. They really bring attention when a negative review comes and they respond accordinglty.

Vorteile:

The ease of use and setup was paramount for my clients. There was nothing intimidating about setup and support was fast to respond.

Nachteile:

The Gatherup team brought text response a little later than the competitors but to their credit it works fine.

Ron
Owner in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kiosk mode rocks

5,0 vor 4 Jahren

Kommentare: Overall has been good. The Reseller / agency support is fairly good though some things don't make sense like changing a profile before a mandatory update.

Vorteile:

I use Kiosk Mode and set it up in a client's waiting room. The ability to do surveys while in a waiting room is very helpful. We can also email the survey link.

Nachteile:

The cost is a bit steep, $40 per client. The reseller program is decent but I'd like to see a lower price point. Previously known as 'Get Five Stars'.

Eric
Consultant in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Gather Up

5,0 vor 8 Monaten

Kommentare: Good

Vorteile:

Implementation and rollout was easy. Connecting channels as well.

Nachteile:

No more connectivity with Testimonial Tree

Antwort von Traject

vor 7 Monaten

Eric, thanks for the review. We appreciate your feedback.

Nery
Owner in USA
Marketing & Werbung, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good product

5,0 vor 4 Jahren

Kommentare: The customer support is great, and I like they are focusing on more than just reviews

Vorteile:

The software is very intuitive and fairly easy to use with setting up. The software does exactly what you want it to do and never have glitches. The customer support is always willing to help out

Nachteile:

The available times for training are very limited from 1-2 times a week. It would also be nice if you could toggle between review mode and direct feedback mode without messing up any settings

Tyson
Project Manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Awesome For Review Tracking

5,0 vor 3 Jahren

Kommentare: Over I have had a great experience while using. Our review numbers have increased, and have become more automated.

Vorteile:

I like that we can set up automated emails to our customers. We primarily use for reviews after we complete the project. Gatherup will follow our email campaign to receive reviews.

Nachteile:

I feel like something is missing, but I can determine it. It doesn't seem very robust, but we have not been using that long. It has been great so far.