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Über Neon CRM

All-in-one-Mitgliedersoftware und -tools, der mehr als 3.500 gemeinnützige Organisationen vertrauen.

Erfahre mehr über Neon CRM

Vorteile:

The integration with my website to ensure a seemless experience for the user.

Nachteile:

There are a lot of bugs in Neon. One of the most frustrating is that sometimes my searches do not return an account until I type out the whole account name.

Bewertungen zu Neon CRM

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,3
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,3/10

Neon CRM hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 544 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (544)

Julie
Julie
Director of Development in USA
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User Friendly

5,0 vor 10 Monaten

Vorteile:

I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.

Nachteile:

It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.

Antwort von Neon One

vor 9 Monaten

Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!

Kieran
Executive Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Customer Service and Ease of Admin Stress

5,0 vor 9 Monaten

Kommentare: Amazing and have recomended them to most non profits researching for a new crm.

Vorteile:

The customer service is what made the decision easiest for us. Responsive and listens to every concern.Administrative heachaces are lessened with automation. The CRM integrates with many programs to reduce user entry errors on the backend.

Nachteile:

events management still needs work (9/6/23). While It is great to use and get a complete picture of the constituent, the actual designing and then the signup pages fro events is cumbersome without help.

Antwort von Neon One

vor 9 Monaten

Hey Kieran, Thank you so much for this glowing review! We are thrilled that your experience has been positive and that Neon CRM has helped you and your team in so many ways. Thanks again!

Megan
Chief Philanthropy Officer in USA
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Disappointing and Financially Irresponsible.

3,0 vor 4 Jahren

Kommentare: I wouldn't recommend Neon to anyone in fundraising. It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports. The system tracks memberships and donations and soft credits. If you wanted to take a quick snapshot of all monies that have come into your agency between those fields it doesn't have a place that it's all collected, it's broken out in separate categories. In general the system is pretty and appears to have nice capabilities. If Neon was honest from the beginning we could have gone with a cheaper option and found something that works for our agency. Now we are stuck, spending thousands on a data transfer. If you are considering Neon, don't. Read their 'comments' in their support center - eye opening. This is a dishonest company with poor support and a subpar product.

Vorteile:

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship. They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities. Some of them being: sent emails tracking, workflows, advanced searches, donation page is great, and having the ability to personalize the system to the user. The account profiles are user friendly and intuitive.

Nachteile:

This is a tough area. Fundamentally we struggle daily with reporting and customer service. We track our volunteers and our donors (often times they are one in the same) and we are unable to pull any data on volunteer hours in a month - it's only tracked in a month period and gives you a lump sum of hours. In general output information to pull data on is limited. Often times when we have questions or need help we will reach out to support and are simply just sent links to the support pages. Which by the time we've reached out we have already read those. Additionally we were excited about the chat function. The chat function only works when they have staff 'on', which is not often. I look daily and I've managed to chat with someone twice only in 6 months time. Support staff have poor attitudes and don't meet the need for help. When we were looking to purchase new software we specifically had needs for volunteers and donors. We were told the system would meet our needs - it does not. Now we are stuck going back to using excel spreadsheets and doing double work and unable to rely on a database that we pay for the top of the line features.

Stuart
Director of Operations in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Fundraising, Event, and Contact management for Non-profit

5,0 vor 9 Monaten

Vorteile:

The built-in fundraising, event registration, and contact management features have allowed us to keep everything inside of NEON. Previously we were cobbling together data from separate systems with quite a lot of Excel exporting and importing in between.

Nachteile:

The built-in email template creation tool is powerful, but the learning curve is a little greater compared with other platforms which specialize in email marketing. After a little effort, we were able to recreate what we needed in NEON.We have not found a straightforward, built-in feature to put multiple contacts into a dedicated group for one-off purposes. It can be done, but one higher level of organization of contacts would make contact management almost perfect.

Antwort von Neon One

vor 9 Monaten

Hey Stuart, thank you for leaving us this thoughtful review! I think your idea around adding the ability to add contacts to a group for one-off purposes is stellar. Have you submitted that idea to our Suggestions Portal? Our team will review it and let you know if this is something we can move forward with implementing! Thanks again :)

Alexis
Director of Production in USA
Rundfunkmedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Everything in one convenient product

5,0 vor 9 Monaten

Vorteile:

I like that there is so much information that you can log about contacts, that people can sign in, that there are websites now, that I can send out campaigns to specific groups and get helpful analytics, that we can add users rather than log into only one account, and that we can easily see who are active and inactive members.

Nachteile:

There is a bit of a learning curve in terms of nomenclature and finding what you're looking for in the global settings. Filters for finding a specific set of members could be easier, but you can get used to how it works. When I went to someone for help, I ended up figuring it out before they were able to answer it for me, which took us both a long time, so I think it is not very intuitive if support staff also have trouble figuring it out.

Antwort von Neon One

vor 9 Monaten

Hey Alexis, thanks so much for your review! It sounds like your org has been able to do a ton with Neon CRM, and we love hearing about all of your success! Thanks again :)

Nancy
CEO in USA
Personalwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Watch out for Neon's cancelation fees

2,0 vor 2 Monaten

Kommentare: Useful and worth it to us for how we benefitted when we were paying $50/month. Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that (in the fine print of their many page contract). A ridiculous waste of money. We could use that $300 to feed our service dogs in training. Customer service from Neon is very slow to respond to questions, set up seminars to tutor our employees when needed.

Vorteile:

Captured our donor database and allowed us to track donors. Pinned note feature great to record facts about each donor.

Nachteile:

Forms not usable for us - not enough fields, so we couldn't run our donations through Neon. Had to manually enter each donation to capture it on Neon.

Lisa
Director of Membership in USA
Rundfunkmedien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Neon CRM has been a game-changer.

5,0 vor 9 Monaten

Kommentare: It has been a great experience and I will definitely tell other it is a great product.

Vorteile:

Not having to do everything manually. The workflows and auto-emails have been critical for a small team. It is easy to use.

Nachteile:

The speed of uploading or running reports. It can take awhile to load a donors donations.

Antwort von Neon One

vor 9 Monaten

Hey Lisa, thanks so much for taking the time to leave us a review! Automating those pesky administrative tasks can be such a game changer--glad this is helping out your team! Thanks again for the review :)

Greg
Greg
Executive Director in Kanada
Verifizierter Nutzer auf LinkedIn
Kosmetik, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

It's OK - needs to be modernized

3,0 vor 4 Jahren

Vorteile:

Neon has some powerful, fast database capabilities. We find it quick to respond when looking for records, generating reports, or soring data. It's also very capable at handling duplicate records and the searching is very good. It's also stable - seems to be built on a solid foundation and performs well.

Nachteile:

Much of Neon seems to be cobbled together from older generations of development. There is a lack of consistency in the admin interfaces, and I find myself lost trying to do the simplest thing (like updating a system email) ... and I took a year of computer science as an undergrad. The emails are not responsive for mobile, and the custom web pages are nearly impossible to present to our members because they simply don't match our brand at all. The event lack any sort of presentation in a calendar view. Neon updates their platform each month, however, IMHO, they're focussing on the wrong thing. I would expect the development team there to streamline the admin interface, make the basic tools like emails, events, and member sign up pages more modern and mobile-ready. I find myself wanting to head over to a WordPress solution to consolidate everything, but we've invested time and money into this already so we're going to ride it out for a while. If you go with Neon, I suggest you budget time (and money) for tech support and have someone on staff or on call who can wrangle the harder parts of the admin interface for you.

Kari
Foundation Executive Director in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great affordable CRM

5,0 vor 10 Monaten

Vorteile:

The training is top notch and I am able to utilize all the features which makes our nonprofit stronger. Neon CRM is more affordable than other options and has a lot of the same features. I love that I am able to add event tickets!

Nachteile:

It's a little hard to figure out how to add tasks, but once you get it, this CRM runs really well.

Antwort von Neon One

vor 9 Monaten

Hey Kari, thanks for your feedback! We're glad to hear that Neon CRM is working well for your organization. Our Support Center and Neon One Academy have tons of different resources to help folks with things like adding tasks so that you can learn quickly and make the most of the system!

Stephanie
Stephanie
System Administrator in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A powerful CRM system for small businesses

4,0 vor 7 Monaten

Kommentare: We were able to consolidate membership, event, fundraising, and accounting data with the assistance of Neon's centralized database. The fact that we can generate almost any report has greatly increased the value of this information in helping us achieve our aims and ambitions.

Vorteile:

I enjoy making reports and filling out forms. Adapting an existing form to my requirements and developing a report to go along with it. It's incredible how many tools are available. Despite working with a CRM consultant, I can use various resources to find things out.

Nachteile:

While the steps may not always be obvious, any questions you have can be answered by visiting the Help Center or chatting with a representative. Filtering reports requires some practice, but the power to make personalized reports more than makes up for it.

Cindy
Operations Manager in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Neon CRM: Robust and easy to use

4,0 vor 3 Jahren

Kommentare: Since we've been using Neon CRM, our overall fundraising has increased dramatically. At the end of the day, that is the name of the game for nonprofits, so it's really important. And, being able to see at a glance how we're doing in new donors, reactivated donors, etc. from the dashboards is very helpful.

Vorteile:

Neon CRM replaced ETapestry for Lung Cancer Foundation of America. The ease of use in all aspects - donation tracking, fundraising campaign setup and monitoring, reporting, etc. are so much appreciated after working for so long without that ease. So, this makes our everyday tasks go much faster and we've been able to utilize the peer to peer and campaign features to be able to bring on new donors and track specific donation campaigns very easily. But, probably the very best feature is the training. Whenever we come up with some wacky question on "how can we do..." we set up a training session and they've always got a path to help us do whatever new thing we're trying.

Nachteile:

I would like to have all database fields available no matter which type of report I'm trying to pull. Not sure if that is feasible or even advisable, but, sometimes I need info from a field that is available on a different report, but not on the type of report I need at that time.

Antwort von Neon One

vor 3 Jahren

Thank you for the review, Cindy! It is always our topmost priority for our products to increase overall fundraising for our clients, so we are beyond thrilled to hear you were able to do just that! We will also bring your feedback regarding database fields back to our support and product teams. Thank you!

T. Kebo
Director of Development in USA
Bildende Kunst
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

NeonCRM is just what we needed.

4,5 vor 8 Jahren

Vorteile:

From the beginning, their customer service was outstanding. In our research phase to find a new CRM vendor, we contacted at least 1 dozen different companies. We provided the sales people with an extensive list that outlined the data that we collect, as well as our database needs. Some companies looked at the list and upfront said that they couldn't provide what we needed. Others never bothered to contact us at all. Most sad, the fundraising software/donation processing company that we've been with for more than a decade never contacted us to let us know about their new services, they only increased our annual fees and decreased functionality. So NeonCRM emerged as one of our top choices very early on. Best yet, in talking to their sales person, and now our account manager, as well as their data consultants, they work with us to discuss and figure out solutions. For example, for many years we have used our database as a way to check of tasks in the data collection process. NeonCRM helped us to figure out if we needed a combination of data points or a process document to ensure that all of our users entered consistent information. That kind of collaboration and solution-based thinking has been immensely helpful. More so, given that we have planned for our data migration to happen over 2 years, with specific benchmarks. It feels like NeonCRM will be there with us all the way. One of our Board members is an engineer, and the way that NeonCRM does consultation allowed us to invite our Board member and our web site builder and designer into the meetings. That way we could all learn and develop solutions at the same time. Best yet, we've been able to work with NeonCRM staff, from sales to data consultants, who actually understood arts nonprofits, so they understand what to do with our earned income. Other companies were best for health or educational nonprofits, or advocacy & policy nonprofits, or some other kind of nonprofit. To have a team that understands the work that we do, the size of our organizations, the ways that our events function, and is willing to work with us to meet our needs (instead of trying to cram us into their system), made all the difference.

Nachteile:

There are bits of functionality that other companies have that we would like. Such as the ability to tweet or make facebook posts, and track that information, from within the CRM, something that Nation Builder does really well. We would also like to be able to integrate silent and online auctions into fundraising efforts, but this is not something that can be done just yet. Finally, we would like to have our ecommerce products tied to their makers, something that NeonCRM can't do. However, they provided us with an API integration solution that will work in the meantime.

Karen
Director, Development and Strategic Partnerships
Bürgerliche & soziale Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great System to Grow With

5,0 vor 7 Jahren

Kommentare: I have actually used Neon CRM in two very different nonprofits. One was previously using eTapestry and we switched because of the greater flexibility offered by Neon. That organization received much of its funding from individuals and was focused on one main program. The second was a transportation think tank that had no previous CRM system and received much of its funding through memberships. In both cases, I have found the system to work well and meet the needs of two very different organizations.

Vorteile:

The interface is easy to use, very similar to comparable CRM systems in terms of flexibility and customization, but built for fundraising. The customization, in particular, is easy to understand and flexible enough to work for a variety of applications in a variety of nonprofits. I like the automation features as well, such as with donation appreciation and membership renewal reminders.

Nachteile:

The single log on functionality and link with Wordpress needs to be further developed, I think. Sometimes the integrations with other systems, like MailChimp, are not as robust as I would like.

Antwort von Neon One

vor 7 Jahren

Hi Karen, Thank you for your review. We always love hearing how NeonCRM's versatility can help vastly different nonprofits! We are also glad to hear you are using the Wordpress single sign on plugin. We appreciate your feedback. We will be making improvements and enhancements to it regularly. Over the next year you can expect deeper enhancements to our existing integrations and many more great new integration offerings to come. For example, last month we announced we are officially part of Zapier’s beta testing program. Zapier is essentially a system that connects systems, so this really opens up opportunities to connect Neon with many other platforms. Our blog post about it is below: https://www.neoncrm.com/zapier-streamline-nonprofits-operations/ Feel free to contact us if you have additional questions about it! -Your Neon Team

Christine
Marketing & Development Manager in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

NeonCRM: A solid decade by need to move forward

4,0 vor 3 Jahren

Kommentare: We've been using NEON for over 10 years. It has been a solid, reliable performer. We have grown from $150k to over $1M in fundraising, and NEON has supported that growth (although it is not able to make mass changes to old data as we have better understand/refine how we track donations). Although NEON has incorporated some enhancements and improvements to the user experience recently, overall they have been slow to change, and customer support is not very responsive. Support for household roll-up (including family funds/DAV) has become critical to our organization, requiring us to seek other software solutions.

Vorteile:

Solid basic constituent and donation management. Reliable - service is rarely down or unacceptably slow. Interface is relatively easy to use for anyone with good software sensibilities (a simpler view would be helpful for less techy BOD members).

Nachteile:

Householding support with regards to donations roll-up is very poor. Reporting, while flexible and seemingly comprehensive, often requires export and external manipulation to get what we want. Organization is not responsive to customer requests - with popular suggestions in forum going unaddressed for years.

Antwort von Neon One

vor 3 Jahren

Hello Christine. We're happy to hear how much success your organization has had fundraising through Neon CRM over the past 10 years, but we're sad to see you go. Your feedback regarding how and why you're switching to another CRM is extremely insightful in helping us grow, and help us learn which features are most important to our customers. Thank you so much for leaving your review!

Stuart
Director of Strategic Planning in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Neon CRM is not for everyone

4,0 vor 2 Jahren

Kommentare: Overall my experience has not been great. In particular I have been extremely disappointed by the technical support or lack of support. We pay for telephone support but can never reach anyone or get anyone to return calls

Vorteile:

The software has capacity to do many functions

Nachteile:

NEON has it's own language and it the user experience is not very intuitive. We are a NON Profit that does not have full time employees. Our users struggle to find ways to do what should be the simple tasks

Antwort von Neon One

vor 2 Jahren

Thank you for the feedback, Stuart! A big goal for our upcoming product development calendar is keeping all of the advanced features that users need while making daily use of Neon CRM simpler, especially for users like your team who need to be able to accomplish tasks without investing tons of time in learning to use the software.

Diana
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: SoftwareAdvice
5,0 vor 11 Jahren

Kommentare: We are an environmental educational nonprofit. We provide many educational events for our members and the public to learn how to identify and manage noxious weeds. We also provide educational publications. We made the decision to leave our other system after increase fees and what we felt was decreased interest in smaller nonprofits after they were purchased by another vendor. We also did not like the fact each year when we did events their system did not allow us to customize things ourselves using their system but required us to get out the checkbook and pay them to do so. We initially bought the base plus two modules with Neon in 2011. We purchased the website shell overlay. The second year we expanded to the full product. We did our own data conversion in less than 30 days. We brought over the history of membership and events that we had exported into Excel spreadsheets. We felt the conversion was very easy. The vendor was there for help, though it was easy enough and well documented such that we did not require much help. We learned to use the system quickly using their documentation, videos, and knowledge-based website and forums. Honestly, for the most part, the system has been intuitive. Their customer service rocks. We use the ticket system exclusively, and they have provided responses in a timely and professional manner. We really appreciate that their help desk appears to have a stable employee base with low turnover, so we feel that they know us. More importantly, the development team at Neon seems to want to grow this product by listening and making regular system changes that reflect the changing needs of NPOs. Each year when we renew, we can always think of a thing or two that happened that makes us glad again we are with Neon. We have benefited by being with a system that listens to their user base. I see things that we have suggested incorporated into the system. There are twice a year updates that we can depend on, which are documented and announced (unlike our old system, which dropped things in unannounced, and then we would have problems and not be able to figure out why). Releases have been fully tested and it is not buggy software. We have saved money for our nonprofit by reducing the number of SAS vendors we deal with. We have improved efficiency and understanding of our donors and members as we have brought all of relationship interfaces to a single database. When we pull up a donor, we now know what they bought, when they last donated, if they are a member, how long they have been a member, which events they have attended, and more. This has been a great economic move for us, but it has turned into an even better strategic move that will allow us to better understand all those we interface with, which will in turn allow us to better fulfill our mission .

Tracy
Director of Communications, Marketing, and Membership in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for managing renewals, not useful for team overall

4,0 vor 8 Monaten

Kommentare: One of the main reasons we wanted to a CRM to track a schools participation doesn't really work. We are considering other platforms that might be able to offer this.

Vorteile:

Since switching to Neon processing membership renewals has been a million times easier. I can see easily how may years someone has been a member, what they have paid, the tier they should be at and I can easily communicate all this when their membership expires. Folks can easily become members through our site as well. Membership retention has been successful and my job has been easier.

Nachteile:

I had hoped that with the eventbrite integration that I could go to a school and see everyone who had participated in a program. We do not offer individual memberships, but that is the only way that neon is set up. I want to be able to see how a school is using their membership through program participation year to year, but it is still impossible to run a report or see this easily. For this reason and many others, nobody on my team is using the platform. I looked and nobody had logged in for years! I have deemed it a non-useful tool for this reason.

Maya
Executive Director in USA
Non-Profit-Organisation Management, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Beginner Picking Up from Prior Admins

4,0 vor 6 Monaten

Kommentare: Overwhelmed. I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty doing so and thus get distracted when I am going through training processes so I feel I am not retaining the info I'm reading/watching.

Vorteile:

I can see the potential of it being very effective in our organization but again, having a hard time locating implementation documents a prior administration set up or where things were left off.

Nachteile:

The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am constantly trying to remember where I to restart when I am able to revisit the trainings. There also seems to be lots of the same training info in different places so I get confused as to what or where to go next. Also having a hard time trying to figure out how to use all relevant features without using Neon Pay for any of them. (Due to our org having to use our fiscal agent's financial processing system, Stripe.)

Antwort von Neon One

vor 6 Monaten

Hey Maya, appreciate your thoughtful review! We know how difficult it must be to be a one person team. Balancing your time with the plethora of tasks and duties and still trying to move your mission forward is one of the hardest things to do, and Neon CRM's goal is to make that easier. I'm glad you've been able to find some value out of Neon One Academy. If you haven't already, I'd suggest enrolling in the orientation course (https://academy.neonone.com/page/neon-crm-orientation). Another resource that could be fruitful for you is our open office hours. you can pop int a zoom room with our consulting team to get your questions answered in real time (https://academy.neonone.com/page/neon-crm-live-trainings). Alternatively, we do offer live chat and phone support for a small monthly fee, as well as extended training hours. I'm confident that once you get a grasp of the platform, it will make a world of difference for your prioritization and efficiency.

Amy
Program Coordinator in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Not particularly user friendly.

4,0 vor 3 Jahren

Kommentare: We benefit by being able to use the software to upgrade our database and access details swiftly. Connecting the events to our website has been especially useful, making our registration process much more efficient.

Vorteile:

I primarily use the features for creating an event and registering participants. The ease of connecting each event with our website is especially important and this works well with Neon. Overall I do find that the software is overly complicated and difficult to edit. It stores a great deal of information, but the fields are excessive. I would prefer a software program that is simpler and more user friendly.

Nachteile:

Editing is very difficult. Just one example is the form for accounts. We have spent many hours trying to tailor the fields to our organizations needs and still have not resolved this issue.

Antwort von Neon One

vor 3 Jahren

Hi Amy! Thank you for taking the time to leave a review for Neon CRM. We are happy to hear our product has helped you to access details swiftly and connect your events and website. We recommend reaching out to our support team to resolve your issue with customizing your fields to your organization's preference. You can fill out a ticket or find additional Neon CRM guides here: https://support.neonone.com/neoncrm/s/

Clarate
Director of Operations and Community Relations in USA
Darstellende Künste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Neon CRM is Great for our Mid-Level Nonprofit!

5,0 vor 3 Jahren

Kommentare: Overall our experience has been positive, and we would recommend Neon! It's a great way to organize our events and ticket sales, as well as track income from those same constituents and more. The volunteer projects and timesheets are seamless, so it's easy to tell how many volunteers have worked with the organization during the year and how many hours they've put in.

Vorteile:

Neon has been great for our organization. It's easy to navigate and pull reports to track donations, memberships, event registrations, etc. This year we used ClickBid to organize our virtual fundraising gala and auction. The integration process between that and Neon was seamless.

Nachteile:

There isn't a great way to set up monthly payments for annual membership plans. The grants module could be more helpful if there was a bit more automation. We don't use that function much as we've found it easier to stick to our own spreadsheets and calendars.

Antwort von Neon One

vor 3 Jahren

Hi Clarate! We are so happy to hear that Neon CRM helped you organize your events and ticket sales, as well as track income from those same constituents and more. We appreciate your honest feedback and will bring your voiced concerns back to our team, so we can continue to improve our products and support our clients.

Tracy
Office Manager in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Veterans Miracle Center Erie Gets Squared Away Using NeonCRM

4,5 vor 8 Jahren

Vorteile:

NeonCRM is very robust in its comprehensive capabilities to manage every aspect of fundraising, reporting, tracking, lead generation and just plain constituent management process. For Veterans Miracle Center Erie, the offerings of NeonCRM's full suite of modules was well-above our necessity at the time we implemented it, and at a cost that would make any non-profit cheer. The optional modules available for growth allows the VMCE to grow at a solid-yet-comfortable rate, with confidence that our CRM can grow with us. Additional features for mass-emailing and event management are just some of the additional options we look forward to. For those seeking to have organizational excellence, this tool will allow you to cross items of the "accomplished tasks" list every day and breathe a sigh of relief. There are countless videos, articles, and DIY options available should your organization not have the budget for one-on-one guidance from NeonCRM's support.

Nachteile:

Filtering data down to a very specific subset of constituents, donations and campaigns for further analysis is key to the non-profit world. NeonCRM is very powerful for drilling down to mine out the gold needed. However, if your organization does NOT purchase the conversion support and general support, a person who is tech-savvy and patient ought to be selected to carefully read the very thorough SOPS and knowledge base articles provided by NeonCRM. It really isn't a complaint - just be prepared accordingly to either spend the additional funds for proper support, or know that you are at the mercy of someone to teach your remaining staff how to build and pull custom reports. Please note that the system does feature a TON of pre-fab reports, so you won't be at a loss even in your newness to NeonCRM.

Courtney
Executive Director in USA
Bürgerliche & soziale Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great customer service!

5,0 vor 6 Jahren

Vorteile:

I've looked into several different donor relations databases, and Neon was hands down the best we've seen. The customer service was definitely above and beyond, and truly set them apart from their competition! The database is very user-friendly and customizable. I can't wait to full start using it!

Nachteile:

I don't particularly care for the fact that you have to pay an additional cost for the extra training. I feel like this should be included. If companies don't have time to watch all of the youtube videos, or aren't great at being self-taught, then they will not be able to get the most out of the system, and will be more likely to cancel the services. If the customer doesn't understand the database and how to use it, then it will ultimately be a waste of money for the client (which means NEON will lose their business). Small non-profits like mine, who are looking to increase fundraising and donations, just can't afford that extra cost.

Antwort von Neon One

vor 6 Jahren

Hi Courtney, Thanks so much for your kind words about your experience with our team! We are happy to have you on board. To address your concerns regarding training, let me say that we strive to provide training options suitable for all of our clients regardless of budget, size, or learning style. Our online knowledge base at support.neoncrm.com has in-depth guides and videos to help new users get started and experienced admins take their CRM to the next level. We also have an active community forum and unlimited ticket support included with every service package. For those who would like more customized, one-on-one training, we offer a range of services and pricing that includes chat, phone support, on demand training, and extended training & consulting. If you'd like any assistance finding the training and support options that are right for you, drop us a line at clientsuccess@neoncrm.com. We're here to help! -Your Neon Team

Adrienne
Executive Director in USA
Kunst & Handwerk, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Duplicate accounts

4,0 vor 8 Monaten

Kommentare: I have had good experience overall. Please fix the issue of creating duplicate account with the same email addresses!!

Vorteile:

it has great features for registration of classes, except for the duplicate accounts that can be created by a single user with the same email address.

Nachteile:

I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address. I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account with a password reset and not allow for duplicate accounts. Not having this feature creates a lot of work for the back end user. It would not seem to be very difficult to fix this issue.

Judy
Board Trustee/Treasurer
Bildende Kunst, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Excellent, well rounded CRM package.

5,0 vor 7 Jahren

Kommentare: Overall we would not hesitate to recommend the NeonCRM software package to any non-profit organization. Neon is available online from anywhere and is extremely reliable. Neon has partnered with other software solutions like QuickBooks, EventBrite and Survey Monkey. The package is reasonably priced and customer service is top-notch.

Vorteile:

Full package offers all the options we need to organize and run our non-profit arts and education center. We need events for our performances and classes, donations are the core of our existence, the membership model is adaptable to our pass holders and we can track custom data about our patrons. The reporting feature is robust and works with Excel and Word. Neon integrates with our website and merchant account seamlessly.

Nachteile:

It's hard to come up with many cons but the built in calendar needs upgrading to a more modern look. Some of the account fields are not available on all reports and past events need to be archived individually rather than in a bulk procedure.

Susan
President in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Critical platform to our business performance

5,0 vor 3 Jahren

Kommentare: We are very proud to partner with Neon One. Their business team is responsive and helpful. The company is an exceptional corporate citizen. I have also been very impressed with their willingness to help us network with their other clients.

Vorteile:

Neon One allows us to centralize our operations and interactions with our clients. The single sign on function means we can track all of our processes through the CRM, giving us a single source of truth to analyze and report our successes.

Nachteile:

Editing letters within the platform is a little cumbersome.

Antwort von Neon One

vor 3 Jahren

Hi Susan! Thank you for leaving a review. Client support and feedback are an essential part of our business. In regards to editing letters, we have a great support article about different options for "letter templates" with Neon CRM. You can find that here: https://support.neonone.com/neoncrm/s/article/218530127LetterTemplates