Opendock Erfahrungen

Pretty much the perfect dock scheduling system!

Kommentare: I have been extremely satisfied with our implementation of Opendock for our company. There really isn't much more to say than I have already said, it has been a game changer for our department, almost as much as hiring more staff.

Vorteile:

The ease of scheduling appointments for us and for outside carriers is perfect. I can even get some of my older, more computer illiterate customers to book with little issue. Being able to upload and save files for each appointment is great and had enabled my department to cut down on paper documents and waste less paper and toner, plus finding the documents is as easy as going back to the date or searching with a keyword.

Nachteile:

The only con we have faced is with uploading documents. You have to upload everything at once and then you can't upload more without deleting what is there and reuploading everything. I was able to bring this up with Opendock and they said they plan to update this feature, so hopefully that will be coming in the near future.

Great Experience

Kommentare: It's great using on a daily basis and allows us to know what trucks are coming and all of the information needed.

Vorteile:

Freedom of scheduling and it allows us know what trucks are inbound.

Nachteile:

Nothing it suits us very well. we used a different scheduler in the past but this one works best for us.

Not As Useful

Kommentare: Meh! Could be better if the people who actually deal with the schedule, were the admins instead of the GM (wth??)

Vorteile:

That I can see who schedules as well as schedule myself.

Nachteile:

I was originally the Admin and then all of a sudden I can't make changes. The General Manager, who has absolutely nothing to do with the schedule or otherwise, is now the admin. Can't get it changed back. That is not a job under his title, that is mine. I can't make it effective for us to work with our schedule, so it's good, but more bad bcuz I can't help carriers or change the format of the schedule to what my facility needs.

Good and bad

Kommentare: Not bad. It allows tracking but there's to many hands that can Change at any time .

Vorteile:

There are many tools in here that are valuable and the date that provided is amazing.

Nachteile:

it allows to others to track as well and change times with out notice

Straight Froward System

Kommentare: Billing has been difficult to deal with. The right hand did not know what the left hand completed.

Vorteile:

The program has undergone some changes since becoming a customer. Those changes have been good for the end user.

Nachteile:

Difficulty navigating to setting times for our docks. Trucking companies not seeing the available docks in OpenDock

OpenDoc The Tool To Speed Up The Supply Chain

Kommentare: it is absolutly best tool in the market to optmize the supply chain

Vorteile:

it is a good tool to smooth the supply chain

Nachteile:

the api integration should be more dynamic

Wonderful features with room for upgrade

Kommentare: Opendock has made scheduling and keeping track of trucking appointments easier. I like seeing how long a truck has been waiting and that the feature live updates for all users at the same time so there is no confusion on which trucks need to be completed and which ones are done. I do wish the cancelation feature would be updated - often we can accidentally cancel the wrong truck or a company will "cancel" then change their minds. It can clutter the board. Despite being able to take cancelled loads off of the screen, I still utilize this feature during shift change, and the appointments can look clogged with multiple accidental cancellations.

Vorteile:

The "BOL created" and "preloaded" features.

Nachteile:

Only two hour-long appointments can be created in an hour slot and you cannot un-cancel an appointment.

Opendock Appointment Scheduling Software

Kommentare: Great experience so far with using Opendock.

Vorteile:

The automatic email feature and all of the information that can be entered or referenced on Open dock for a delivery appointment. The detail reports that are available.

Nachteile:

Nothing, I like everything so far. We have not used all of the features available yet.

Recommendation of Opendock for proper scheduling

Kommentare: Good--we were rough at the start due to switching companies, but the more that we use Opendock, we are getting a stronger understanding of what it can do.

Vorteile:

I like the fact that we can have carriers schedule through Opendock instead of us having to do the schedule. With our past company, we would take emails and plot out the schedules ourselves but with Opendock, we don't really have to have that much interaction with the carriers--just instruct them where to schedule and what company to use on Opendock.

Nachteile:

I don't like that we have to consolidate the schedule every time we want to keep vendors from scheduling too heavy during a day. For example, we have Coyote who tries to kill us with scheduling six trailers in one day. We have had to cut down the schedules/dock doors to try to limit the carrier from scheduling so heavy. I wish there was a way that a carrier was limited by Opendock to where they could only schedule 2 or 3 a day (set up in Opendock by us) to limit a carrier from trying to overkill us on trucks. There might be an option, but I have not really heard of a way to prevent this. This would save us some issues with our current situation.

OPENDOCK REVIEW

Kommentare: I like opendock. I am new to the program and this position and it was quick to learn.

Vorteile:

looking up the appointments and then the easy click of a button that the shipment arrived. Also, the updates that you can leave for others to see about the appointment.

Nachteile:

I like the program the only con would be too many appointments with the same PO scheduled not leaving room for other appointments that may be needed.

Love OpenDock!

Vorteile:

I love the ability for our carriers and vendors to self select open appointment times. Prior to subscribing, I had a person devoted to scheduling loads into facility. Great win and love being able to run reporting too.

Nachteile:

Adding/removing docks, but it works smoothly now.

Supply Chain Game Changer.

Kommentare: Experience has been great. Internal and external customers have complimented us on implementing Opendock.

Vorteile:

Opendock is a game changer and an essential tool for any organization. From day one, it has facilitated a smooth transition, enabling carriers, suppliers, and employees to seamlessly book appointments daily. The program is incredibly user-friendly, and has surpassed our expectation.

Nachteile:

There is nothing we don't like. Everything has worked as it should. Continual updates and excellent customer service.

Inventory control supervisor

Kommentare: Good, I like have a tool for inbound freight. I would instructions for new freight companies for using opendock.

Vorteile:

The way it is easy to read, the colors for appointment status.

Nachteile:

Creating new docks - no instructions and no one to call when need help. Missing a way to see next appointments at glance.

opendock review

Kommentare: it is a lot better in planning for inbounds

Vorteile:

easy to read/understand very detailed information

Nachteile:

it only works if everyone is onboard and uses it.

Inbound Scheduling with Open Dock

Kommentare: Open Dock is incredibly easy to use and provides visibility throughout our organization

Vorteile:

Easy to use, provide visibility of inbound shipment throughout the organization.

Nachteile:

Would like the ability to send confirmations (automatically) to more than one email address.

Opendock Survey

Kommentare: Overall, it has been great. Clean interface, easy use for the teammates, It is not complicated but is very beneficial to have as a team.

Vorteile:

Scheduling in general. I've never had trucks scheduled before so as a supervisor being able to plan labor and be proactive is a huge win.

Nachteile:

Honestly, it is not on opendock at all, but carriers scheduling in wrong time slots or under wrong docks is my only con using the application currently.

If you know, you know!

Kommentare: I love it, I can't believe I didn't use it before now. I will continue to use it, as long as it is available.

Vorteile:

It takes a lot of extra work off of me having to schedule appointments and manage my schedule.

Nachteile:

I wish when a load is canceled that it would disappear completely and not just be grayed out.

Easy implementation with fast results

Kommentare: We've used Opendock for over a year now with very good success. We've saved time and money and stabilized our receiving department employee scheduling.

Vorteile:

Opendock is a very intuitive system; very easy to set up and use with very little training needed. They are constantly adding new features which give us even more opportunities to improve our operations.

Nachteile:

A scalable pricing program would benefit small operations.

Vehicle management improvement

Kommentare: Very positive and has made a significant improvement to vehicle management at site

Vorteile:

Clear design makes it very easy to manage bookings per day and a great visual understanding of day to day workload

Nachteile:

Inability to pay by PO and difficulty around payment for use of the system

Custom Drying NAV Inventory, Procurement, and Planning Coordinator for Le Sueur and Lake Norden | US Operations

Kommentare: it is easy to work with. I have not found anything I don't like about Opendock system.

Vorteile:

I can see what orders are coming in, so I don't have ask the vendor if my po as shipped or ask my warehouse do you have an apt for my po.

Nachteile:

I have not found anything I don't like about Opendock system.

Opendock Review

Kommentare: It works great for our company for scheduling our vendor appointments.

Vorteile:

The convenience of making appointments for customers.

Nachteile:

When it continuously makes you login after a certain amount of time.

Miss Appointment Plus

Kommentare: I miss Appointment Plus. I would've liked to see more of those options available in Open Dock. I don't like that we already have a subscription and have to pay more for other usage options.

Vorteile:

The ability to set users with different levels of usage.

Nachteile:

Not able to un cancel a load once it's been canceled. Not able to add tags / info when you hover over the appointment.

Incredible User Interface

Kommentare: Incredible user interface and appropriate features

Vorteile:

1. The ease of navigating into the platform 2. Opendock features are very user friendly and easy to understand 3. It's very easy to register and create account 4. I like the way merchant records are saved resulting in scheduling the future appointments much faster.

Nachteile:

Make it more colorful and attractive, is also a suggestion

IT Analyst

Kommentare: great interface and good experience overall

Vorteile:

The platform is efficient and helps streamline workflow management, saving time and reducing the complexity of dock scheduling

Nachteile:

Customer support was helpful. The response time could be improved, especially when dealing with time-sensitive issues.

Open Dock Review

Kommentare: Overall it is great and I like that most carriers are familiar with it

Vorteile:

The flexibility of using it from my phone and desktop

Nachteile:

The mobile version has login issues pretty frequently