Über High Level Software

Integrate hotel operations & gather real-time data with High Level Software's PMS, channel manager, online booking & much more.

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Vorteile:

Very simple to use- easy to train staff in usage.

Nachteile:

Limitation, I can't create auto emails to send out earlier than 14 days or customise the confirmation email very much.

Bewertungen zu High Level Software

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,0
Funktionen
3,9
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

7,3/10

High Level Software hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 11 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (11)

Pete S.
Group Sales & Revenue Manager in UK
Gastgewerbe, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

High Level Software

5 vor 3 Monaten

Kommentare: Great customer service, easy installation and deployment, brilliant value for money, intuitive user-friendly system!

Vorteile:

Cost of acquisition and running costs are extremely competitive. The System is very intuitive making it easy to use and keeping training requirements to a minimum.

Nachteile:

It wouldn't be unfair to stay there aren't as many reports in HLS compared to other PMS systems, however, who use them all anyway. The big win on the other hand is their open API so you can link up with other reporting systems and then the skies the limit, you can build whatever report or dashboard you want

Gina R.
Owner in UK
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer Service

5 vor 4 Monaten

Kommentare: Ive had many years of service which has required very few reasons for me to have to get in touch with them - so runs reasonable smoothy in the background which is what you want. Customer service is the most important reason for choosing them, I'm still with them 5 odd years later which says everything really.

Vorteile:

The software is very good but the Team are always improving and developing the product. Initially when I first joined you could speak with the technical team instantly which was fantastic and the main reason I picked this product which was quite a bit more costly than competitors. They have changed this which is a bit disappointing as its much harder to get instant help but I have an awesome account manager which I can just call or email and is a main reason I stay with High Level Software

Nachteile:

Limitation, I can't create auto emails to send out earlier than 14 days or customise the confirmation email very much. There are also a lot of clicking between actions which slows me down as we don't have the best internet service in the area.

Antwort von High Level Software

vor 4 Monaten

Hi Gina, firstly thank you for being a loyal customer of High Level Software. We pride ourselves in our customer service and it's great to hear your account manager is doing a great job! Sorry to hear you have recently felt disappointed with the service from our technical support team. I've passed your comments onto the team who are continually reviewing their processes to ensure they are providing our customers with the best levels of support. Thank you for your review and ongoing business! Best wishes from the team at High Level Software.

Verifizierter Rezensent
Marketing Professional in Kanada
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Good but could be better

3 vor 4 Tagen Neu

Vorteile:

It's easy to use. the cost is reasonable and analytics are helping. I would recommend this to my new clients.

Nachteile:

I wish there was more tutorials and even images to show to my clients before they try the demo. They are simply tells me there are better options to go with. High Level Software is not going sharp in this area! so please be more creative and work on a new up-tp-date look for the whole software

Kenneth S.
Director in UK
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Value for Money PMS we could find.

5 vor 4 Monaten

Kommentare: Very good from selection to implementation and ongoing support. New feature roll outs are also well handled and have always improved functionality.

Vorteile:

It does everything you need particularly integration with our EPOS and control of 3rd party rates and inventory with the OTAs. Does it in a user-friendly way with no extraneous confusing features.

Nachteile:

The integration into our website could be prettier, however, that is a s much about our web platform as it is about High Level.

Emma M.
Owner in UK
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent software & service

5 vor 4 Monaten

Vorteile:

Ease of use and good customer service are important.

Nachteile:

I haven’t had any problems with the software.

Sophie H.
Owner in UK
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple but mostly effective

4 vor 3 Monaten

Kommentare: Overall it is simple and does what it needs to do. A few tweaks and additional features to streamline processes would be helpful.
Return to original view of extras needed on homescreen would be beneficial.

Vorteile:

Very simple to use- easy to train staff in usage. Very visual.

Nachteile:

The ability to use more coding in emails for ease of use eg. Being able to link to input booking dates to save sending multiple emails. It does not automatically send confirmations. Set up of temporary alert emails (for restaurant closures etc) for particular dates only is not a function available.

Cindy S.
Hotel Owner in Mexiko
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

High Level Software think before you leap

2 vor 4 Monaten

Kommentare: My overall experience has been negative I have now before my contact end gone back to my previous booking system even though it means me paying for two contracts I figure two contracts still costs less than the lost bookings through HLS

Vorteile:

Visually pleasing , analytics are good , other than that there’s not too much to recommend this product .

Nachteile:

Blips in the system costing bookings , no availability calendar therefore clunky for the guest to book , it does not perform consistently

Antwort von High Level Software

vor 4 Monaten

Hi Cindy, thank you for taking the time to provide us with a review. I am extremely sorry to hear that your experience with High Level Software has been negative and you have taken the decision to return to your previous booking system. We are continually working to improve our product and service in response to customer feedback and would value the opportunity to discuss your experience to ensure we are making the necessary improvements. A member of our customer success team will reach out to you to discuss your feedback. Best wishes, The team at High Level Software

Dave O.
Director in UK
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Makes sense

5 vor 4 Monaten

Kommentare: Very positive

Vorteile:

Easy to use and navigate. Very competitive pricing model that avoids commission based fees. Have recommended to other hoteliers who have remained with HLS

Nachteile:

Their main strength of being a small company is a mild weakness as feature creation and integration can take some time.

Catherine S.
Owner in UK
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent product

5 vor 4 Monaten

Kommentare: Excellent. It does what we need it to do for the basics

Vorteile:

The product is easy to use with a comprehensive set of easy to use guides if you get stuck. The team are on hand to support further if needed

Nachteile:

Sometimes a bit clunky when using the calendar for forward bookings Would like a function to block book across all of our rooms (there may be a function that I haven’t found yet) and not just across dates

Sian D.
Owner in UK
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very Poor customer service and restrictive system

1 vor 4 Monaten

Kommentare: Disappointing have now left and switched to cloudbeds for same cost but a hugely
Improved system and customer service.

Vorteile:

Local company and initial interactions were great and helpful. Served purpose initially

Nachteile:

Very little development through future releases which were infrequent and system not upgraded to stay relevant in the market Over last 2 years Customer service was very poor and no understanding by the company to the plight of the hospitality sector to the restrictions and impact of COVid

Antwort von High Level Software

vor 4 Monaten

Hi Sian, thank you for taking the time to provide us with a review. I am extremely sorry to hear that your experience with High Level Software has been disappointing and you have taken the decision to move to another booking system. We are continually working to improve our product and service in response to customer feedback and would value the opportunity to discuss your experience to ensure we are making the necessary improvements. A member of our customer success team will reach out to you to discuss your feedback. Best wishes, The Team at High Level Software

Pamela W.
GENERAL MANAGER in UK
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Quality product

5 vor 4 Monaten

Kommentare: High-level is what are business needed.

Vorteile:

Easy to use, easy to complete training with staff.

Nachteile:

Happy with the product, if we run into issues they are quickly solved.