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Über WaitWell

Manage appointments and walk-ins from one screen. Get powerful insights into the customer experience and staff performance.

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Nutzerbewertungen filtern (14)

Beatrice A.
Beatrice A.
Registry Agent in Kanada
Verifizierter Nutzer auf LinkedIn
Staatsverwaltung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Innovative, Safe and Effective Time Management Software

5 vor 2 Monaten

Kommentare: The business problem we are solving is basically safe management of queues in order to provide top-notch customer service to clients. Some of the benefits we have realized are increased customer satisfaction, lots of referrals, repeat visits, increased effectiveness, efficiency, and productivity.

Vorteile:

Waitwell is a very straightforward and convenient software to use. Integrating it into the Registry was very seamless. Some of the features I love most are the fact that you can place clients on hold, increase the priority (e.g. Seniors) of clients to be served, and safe management of queue without overcrowding the office.

Nachteile:

With the use of Waitwell software, the services of a greeter will still be needed at the door to coordinate people's compliance with the queuing system. For me as a user, I love the greeter system but business owners might feel it's additional money to spend. But, the overall result is worth it.

Antwort von WaitWell Inc.

vor 2 Monaten

Thank you Beatrice for your detailed feedback. Our product is all about customer experience and we are happy to hear that WaitWell is helping your organization to deliver better customer experience.

Dennis H.
President in Kanada
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

WaitWell Queue Management

5 vor 2 Monaten

Kommentare: WaitWell staff have been great to work with and they are always willing to listen to enhancement suggestions.

Vorteile:

On a typical business day we could have had as many as 10 to 30 people inside our office, in line, at any one time. We knew that proper COVID distancing was going to give a problem and subsequent mandated restrictions drastically reduced the number of customers we could have in our office. We also knew that we couldn't expect our customers to line up outside in freezing temperatures. Desperate times call for unique solutions. Initially the new virtual queueing system gave us a bit of cause for concern simply because it was new and was a different way of doing business. However, looking back, it was definitely the right decision. We have had great reviews from customers and in addition, our staff appreciate the professional organization of the work flow. We have gained operational efficiencies and we now have additional statistical data to assist with our day to day management.

Nachteile:

The system has worked so well that it is difficult to single out anything that we do not like.

Antwort von WaitWell Inc.

vor 2 Monaten

Thank you Dennis for the positive review. Changing to a digital queue is a significant change for any organization but your staff really rose to the challenge and we are happy to see the change paying off for your organization.

Dustin F.
Lift Manager in Kanada
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Pretty good!

4 vor 2 Monaten

Vorteile:

it was easy to implement and train staff.

Nachteile:

the estimated wait time didn't really work.

Antwort von WaitWell Inc.

vor 2 Monaten

Thanks so much for the feedback, Dustin. The estimated wait time works really well at locations that have a steady stream of customers. We'll be in touch to see if there is any refinement we can do to improve those estimated wait times. They do vary in terms of accuracy, but many locations experience a deviation of 90 seconds or less. We'll see if we can work with you to improve the accuracy of your wait times. Thanks again for the feedback.

Jeff S.
Service General Manager in Kanada
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Improving the customer experience.

5 letzten Monat Neu

Kommentare: Customer feedback has been positive. It frees customers from standing in line and allows them to brows in our store.

Vorteile:

Easy to implement with staff. Visitor stats are useful for identifying trends.

Nachteile:

It is a challenge to get all customers to use it every time.

Antwort von WaitWell Inc.

letzten Monat

Thanks for the feedback, Jeff. We are so happy that WaitWell is helping your retail store to manage lineups and allow customers to spend their waiting time browsing instead of standing in a lineup.

Annie W.
Business Analyst / Project Manager in Kanada
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Application & Service!

4 vor 2 Monaten

Kommentare: Extraordinary! From the assessment to launch, they were accomodating, professional, and resolved any questions or issues very quickly which made the process that much easier.

Vorteile:

The software is user-friendly and easy to to configure. The performance is great too! With the help of this software,our stores are able to manage lines and appointments easily and with less effort since customers are able to join/cancel themselves. This was very helpful for us especially during the pandemic to help with health & safety protocols and social distancing.

Nachteile:

No software is perfect, and there are always room for improvements. Here are some recommendations 1. Ability to move stores between regions and have better restrictions for reporting at the director levels 2. Easier way to manage permissions for staff members across multiple stores and regions 3. Customizable colours for branding 4. Ability for customer to select the staff member they would like to see when joining the queue or booking an appointment 5. Bulk edits to select configurations / templates within the same area for multiple locations and regions. For example, I may want to bulk update 9 out of 10 text templates for seleect locations/regions 6. Multi-lingual language support for custom inputs

Antwort von WaitWell Inc.

vor 2 Monaten

Annie, thanks so much for this very detailed feedback. WaitWell is a learning organization and we are always working hard to improve our software so that it better meets the needs of our customers. Glentel has been amazing to work with and has helped us to refine our product to better suit the Enterprise market. We are happy to hear that you have had a good experience with our Product Management team and we will make sure the feedback you provide here makes its way back to them. Thanks again for choosing WaitWell.

Chance O.
Owner in Kanada
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

WaitWell is Amazing

4 vor 3 Monaten

Kommentare: It has been a great experience. The support has been incredibly helpful.

Vorteile:

I like how easy it is to use and customize. We offer a variety of services and allowing us to customize what services can be entered into wait well is huge. We also love how we can add specific messages to customers, we have grown our google reviews from 40 to over 500 just because we can send a text with a link for them to leave a review.

Nachteile:

It's frustrating that we're charged for how many texts get sent out so our messages are limited to carrier standards. We have to try really hard to make sure that we don't go over a text message limit so that we're not being charged for two texts when someone is logging in.

Antwort von WaitWell Inc.

vor 2 Monaten

Thanks so much for your feedback, Chance. We really appreciate the opportunity to manage lineups at your busy office. We are so glad to hear that WaitWell has helped to optimize efficiency and to increase your Google reviews. SMS messaging is an actual cost and WaitWell only charges for outgoing SMS texts. Please reach out if you want to go over your settings together to see if it's possible to optimize for SMS texts. Thanks again for being a WaitWell customer.

Omar A.
Assistant manager in Kanada
Regierungsbeziehungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Fantastic Software

5 vor 2 Monaten

Kommentare: People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It's also wonderful for clerks to not have to see a huge lineup in front of them.

Vorteile:

People don't need to line up in the cold, heat or rain. Also, the clerks don't feel so stress out because they don't see a huge lineup in front of them anymore.

Nachteile:

Honestly there's nothing wrong with the software if people use it correctly. For example, the system will ask them to come to till 2 & they don't pay attention to their phone message. They just sits outside & wait around until they decided to come & ask when is their turn next. So people need to pay more attention to their phone messages when the system notify them.

Antwort von WaitWell Inc.

vor 2 Monaten

Thank you for your feedback, Omar. Reducing staff stress levels is so important for staff retention. We are happy to hear WaitWell is working well at your location.

Ivy V.
Manager in Kanada
Regierungsbeziehungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very efficient & convenient

5 vor 2 Monaten

Kommentare: I really like the WaitWell system because I think it's so convenient for people & with covid, it makes it safer.

Vorteile:

People doesn't need to wait out in the cold, rain or heat. They can wait in the comfort of the own vehicles. As well, the clerks don't stress out as much seeing the line up.

Nachteile:

If people use it correctly then it makes things more smoother. For example, a few people click the wrong service & they end up being in the wrong line. But we usually can help them out anyways.

Antwort von WaitWell Inc.

vor 2 Monaten

Thanks for taking the time to leave us this feedback. We are glad to hear that you are able to work around it even when there is some user error. We agree that reducing staff stress levels is a key benefit of using WaitWell.

Leonard S.
Practice Manager in USA
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

WaitWell was the right choice

5 vor 3 Monaten

Vorteile:

This product is so easy to use and they are on top of the implementation process.

Nachteile:

We didn't purchase enough text messages to start and that was rectified real fast.

Antwort von WaitWell Inc.

vor 2 Monaten

Thanks for the positive review, Leonard. We are so happy that WaitWell has helped you to manage walk in patients at your busy medical practice. Thanks for the early support.

Alex B.
Aerial Park Supervisor in Kanada
Freizeit, Reisen & Tourismus, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Waitwell Review

5 vor 2 Monaten

Kommentare: Waitwell has helped my days flow much more easily and predictably.

Vorteile:

Waitwell helped me keep track of the day with ease. Communication with customers has never been so easy.

Nachteile:

We selected a maximum group size of 20 per appointment; however, we found no way to make this a hard limit. For example, if 19 people had booked into a time slot and a group of 8 wanted to join, Waitwell would allow it and 27 would be in the appointment instead of the selected 20. We could not find a way to change this functionality.

Antwort von WaitWell Inc.

vor 2 Monaten

Hello Alex. Thanks so much for taking the time to leave feedback about WaitWell. We are so happy to see that WaitWell has helped Revelstoke to deliver a superior customer experience. I will take your feedback about party size back to the products team.

Shayna D.
Assistant Manager in Kanada
Regierungsbeziehungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy and Functional

4 vor 2 Monaten

Vorteile:

Its simple to use and love the note feature that you can place to keep track of what your client may need.

Nachteile:

Sometimes the texting feature doesn't work that great. I find people saying they texted the number and will be upset when it hasn't shown up.

Antwort von WaitWell Inc.

vor 2 Monaten

Hello Shayna. Thanks for taking the time to leave the review. The "notes" feature is very popular with staff because it's a great way to share information that helps staff ot deliver great service before the ticket is called, and in a way that is discreet and respectful of privacy. Thanks for the feebback about text delays. We rely on an SMS provider and there are occasional delays - these are normally a function of the the cell phone carriers themselves (Bell, Telus, etc) and are out of our control but we do track them and it's helpful to know when they are happening. Thanks again for the review and for choosing WaitWell.

Eshita N.
Registry Agent Clerk in Kanada
Regierungsbeziehungen, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

User friendly

5 vor 2 Monaten

Kommentare: Wait well helps us to manage line up very well. All our clients appreciate the feature and love it!

Vorteile:

The software is very easy to use and helps our Customers to wait in there car instead of standing out in unpredictable weathers in Calgary.

Nachteile:

If a repeat customer is coming in for a service it should save the customers mobile number.

Antwort von WaitWell Inc.

vor 2 Monaten

Thanks for the feedback, Eshita. WaitWell is capable of remembering client details, but organizations have the ability to determine how much client data is saved and for what period. Some organizations choose to purge data each day to maintain the integrity of the personal information that WaitWell collects.

Aniso A.
Registry clerk in Kanada
Regierungsbeziehungen, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Wait well is very helpful!

5 vor 2 Monaten

Vorteile:

I like how easy it is for people to be able to use it.

Nachteile:

Sometimes older people don’t understand what it’s all about, but luckily we have people that are more than happy to help out.

Antwort von WaitWell Inc.

vor 2 Monaten

Thanks for your feedback, Aniso.

Kevin H.
Senior Benefits Consultant in Kanada
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy for customers to use

5 vor 2 Monaten Neu

Vorteile:

Even using the product for the first time, it was easy to navigate and use.

Nachteile:

No complaints. I found the interface simple and fast. I really don't have any criticism.

Antwort von WaitWell Inc.

vor 2 Monaten

Thank you for taking the time to leave your feedback here, Kevin. We are glad that WaitWell helped to make your wait better.