Brivo Access Erfahrungen

Fabulous Product!

Kommentare: I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for people who are not tech savvy!

Vorteile:

It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time.

Nachteile:

I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing!

Great product, The worst customer service!!

Kommentare: Last repair was my last. I ripped out system. I would rather have a key and an intercom. Simple system. It would take me 3-4 days to get anyone on the phone. After getting them on the phone, I would get transferred 6-7 times, and many times I got disconnected. It is very difficult to understand the person on the phone. Did I say frustration! To my real estate friends, run from this product due to the customer service. I inherited this system. The monthly is too expensive. They are about $70.00 per month, and others are $10.00 per month. It was all good until I needed help!

Vorteile:

When it worked, it was a great product.

Nachteile:

Overpriced compared to competitors. Not just the product itself, but the monthly is 6-7 times more than the competition. The worst part about this product is the customer service. It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company.

Stay Away From Brivo

Kommentare: Many years as a user and now as a facility manager, I recommend stay away from any software based access control

Vorteile:

Security which is totally oversold for its security control which a farse.

Nachteile:

Everything. This system is a pain to setup, control, manage and troubleshoot

Modern Access Control

Kommentare: We spend less time managing the Brivo system than products from our past and more time reaping the benefits of a cutting edge access control platform.

Vorteile:

Brivo has documented processes and documentation on how they are constantly analizing threats and updating system to prevent a data breach. The user interface is very intuitive, even to a first-time-user.

Nachteile:

Feature requests can take a little longer than we like but this is due to the scrutiny and testing involved in launching new features; I suppose this is actually a positive thing. The Brivo team is constantly developing the product and expanding capability in ways that keep it on to of the industry. There is a reason they are the number 1 target for their competition, they absolutely dominate market share in the cloud access space because they are the best product, not because they have the most aggressive marketing strategy.

Overview of Brivo Access

Kommentare: My overall experience with brivo as managing and creating users is nice so far.

Vorteile:

-Able to use your (nfc enabled) phone as key card -Able to expire certain cards -Able to suspend some one's access / profile

Nachteile:

-There aren't any apps for admins. -Mobile website is hard to navigate. -Phone as key is a premium feature

Good cloud bases System

Vorteile:

It is fairly easy to use. It was very easy to add and remove employees. The app provided a great solution for the end of physical keycards.

Nachteile:

Didn’t like the UI. A few times I tried to access the door my iPhone would open the Apple wallet.

Almost Done

Kommentare: Brivo - Does not get back or follow through with its promises as a company. I can list things we as dealers have been promised and have not one after another. I have to hound them to get any response. It is also very frustrating to see costs going up for fewer services. I do not have an issue with cost increases as long as values are created.

Vorteile:

As a contractor that installs and runs only Brivo as their go-to, I like that I can train any HR person in 1 - 2 hours. turn over is high. so training is imperative to keep the system up.

Nachteile:

It is not close to being done. We are still waiting on things to be finished but they keep adding on to it. So it is good enough to sell but not complete. We have been pushing this for 3 years now. Also, the labelling in the program side is very inconsistent and if you did not use the system much you would not realize just what an issue this is.

Notification Rules are Now Broken

Kommentare: The old UI was superior and more simple.

Vorteile:

Everything is great about Brivo really. I just have the one complaint.

Nachteile:

Ever since moving to access the notification rules are more cumbersome and time consuming to deal with. Previously, we were able to select from a list that was completely viewable and check off the ones that we wanted. Now we have to scroll through a list and individually select each rule, and then re-open the list again to select another. There is no way to do this quickly anymore, and now instead of taking me 30 seconds to create rules it takes literally ten minutes... why was this changed? It made the whole process much worse. Additionally, new rules have been added that weren't before - with no description of what they do. I have no idea if I should/shouldn't be adding these extra rules. Something needs to be changed, or allow us to use onair classic for changing notification rules. We tried tech support but they had no idea what we meant.

Solid

Kommentare: Positive but one of our current partners has been disappointing.

Vorteile:

We utilize the scheduling and group scheduling to help control access to our buildings.

Nachteile:

Some of the features are a bit clunky, but that comes with any software. There are always workarounds.

Granville's Brivo Review

Kommentare: I was exztremely happy with Brivo until the new system.

Vorteile:

The ability to create badges within the system.

Nachteile:

Look up selection for users in the new system is only by last name, this does not work for Granville at all. Our staff spend too much time trying to find users and sometimes can't if we do not have a correct name. This is not helpful.

Long time Brivo customer

Vorteile:

Brivo is very intuitive and easy to deploy and to use. We are able to centrally manage all access control from a single interface regardless of which office locations the person needs access to.

Nachteile:

I find that the new version of the portal is more difficult to use than the old version. The reporting interface also needs to be redone as it's not very user-friendly.

Workplace Manager review

Kommentare: Great! No issues that I am aware of from an admin perspective, users find it easy enough to install/use on a daily basis. Overall, brivo is reliable.

Vorteile:

Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet. For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc).

Nachteile:

too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps.

Good product, but two requests

Kommentare: The system has allowed us to standardize access to buildings and centrally manage our users' keys. We can limit their access when necessary or lock out building access in emergencies. All of this and more has been very helpful to our organization.

Vorteile:

The web interface is easy to use and effective/stable. Changes seem to propagate to the panels quickly. I really like that the events stream in real-time and that the reports can be scheduled and emailed on the schedule.

Nachteile:

My main complaint is that card numbers do not sync from Active Directory. This means that, every time we assign/reassign a proximity card, I have to log into the interface to change it, even though we already store that in AD. I have requested this before but the company said they wouldn't allow that. An alternative would be API access so that I could integrate it with my existing change process. But you have to PAY for API access?! I've never heard of that before - this is the only service we have with that requirement. Other than that, the system works very well.

Access in the palm of your hand

Vorteile:

What I enjoy most about using this app is the ease of use and ability to access my office at any time of the day or night without having to worry about having the right key or contacting the right person to let me in. It is safe and secure and super convenient.

Nachteile:

If you are a first time user, you have to coordinate your first time use based on a scheduled time in order for your code not to expire.

STFD Review

Kommentare: Our overall experience has been good. It is easy to train new employees on the system.

Vorteile:

This software is very easy to use. It is also very easy to make changes, updates, etc.

Nachteile:

I don't feel that it is easy to educate/help yourself with this software. The help information could be a little more detailed. Although, the customer service is very friendly and helpful.

Brivo Access - where did the print features go?

Kommentare: Indispensable

Vorteile:

Ability to open doors, change schedules dynamically on any web pager

Nachteile:

The print features from the previous version no longer available

Brivo Review

Kommentare: We have had a positive experience overall with Brivo. Then one con I listed could be something that I just haven't figured out yet. We have also had to have some assistance from Brivo support and that expereince was very positive.

Vorteile:

The automatic door schedule removes the risk of someone forgetting to physically lock an entrance door at night. Badge access is also great because it is easier to control than using a physical key. Handing out physical keys allows someone access to a building 24/7. With badge access we can control building access.

Nachteile:

I have not figured out how to add multiple schedules to a door. We have one building that I would like to allow to lock around 4pm every Tuesday and Thursday and then unlock again from 6-9pm, but I cannot figure out how to the second time frame. We just end up leaving the door unlocked the entire time.

Senior Community Brivo Access

Kommentare: I love it as I am learning.

Vorteile:

The fact that although I have not been properly trained, it is easy to navigate.

Nachteile:

I do not like that duplicates can be administered without some type of notification that this is happening.

Platform needs more adjustments.

Vorteile:

The app allows you to open a door remotely.

Nachteile:

Brivo Classic onair was much more user friendly than the new version. The reporting features are not conducive for large databases. The databases should be able to be sorted more efficiently. When searching for a user name, you have to turn 30 pages of users if the name starts with a commonly used letter.

Worked Good For the first year but not now

Kommentare: If it could stay working, it's fine but now the customer hates the product

Vorteile:

At first it was easy to operate but now it's a lot more difficult. Not happy

Nachteile:

Constant failure on the Boards, Tech Support is Horrible and Product Fails too much

Love Brivo Access

Kommentare: It's really good.

Vorteile:

Ease of use and ability to do an audit to see who comes in and out of the building

Nachteile:

The occasional outage. We use the mobile app primarily instead of a pin or physical badge. The app outage is the difference between someone having a "good experience" or "bad experience" at our business. The only other thing that bothers me is the ability to not transfer mobile passes when a user gets a new phone. I understand it's a security concern from an IT perspective. The blame gets shifted on the staff when it does. If there was a way to manage the issues that cause outages I would wear a brivo shirt to work everyday. (redundancy in the servers that manage the database)

Brivo Assessment

Kommentare: Overall brivo has provided the facility management we needed

Vorteile:

Having the ability to remotely unlock doors has been invaluable

Nachteile:

When the platform was upgraded I had difficulty moving to the new platform with the new administrators code and password it took some time with customer service to figure it out

Property Management Usage

Kommentare: We have been using Brivo exclusively for access management for 11+ years and are very happy wit hit.

Vorteile:

Ease of use and login to software is extremely useful to us

Nachteile:

I do not like that software does not identify the actual number of the fob used, only the name.

FSG Brivo Review

Kommentare: We're still learning Brivo Access

Vorteile:

Ease of Access from web portal or mobile app. Usability is fairly easy even for novice users

Nachteile:

3rd party integrations are clunky, have had syncing issues with 2N, Schlage Allegion, and with Alula. Only integrations without issue is with Eagle Eye, Salto, and Assa Abloy

Review

Kommentare: Satisfactory for the most part.

Vorteile:

Integration was handled through our IT department and was easy.

Nachteile:

Reporting features; configuration of reports is poor.