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Über Rocketlane

Rocketlane ist eine zentrale Anlaufstelle für kundenorientierte Onboarding- und professionelle Serviceteams, um die Wertschöpfungszeit zu verkürzen und die Margen zu maximieren.

Erfahre mehr über Rocketlane

Vorteile:

Our clients like that they can visualize project plans in multiple views, and we even use this in sales, to simplify scoping conversations.

Nachteile:

Our only concern is that our Salesforce integration needs a bit of work. The concern is not an issue with Rocketlane, it is just the pains of connecting two tools.

Bewertungen zu Rocketlane

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,2/10

Rocketlane hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 75 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (75)

Tony
Tony
Manager of Onboarding in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Rocketlane helps keep our onboarding on track and allows us to write customer docmentation for each unique setup

5,0 vor 3 Monaten

Kommentare: Fantastic. Their support team helped us at every step of the way. Customers absolutely love it and comment on how great our onboardings are.

Vorteile:

The ability to integrate with Salesforce and have multiple templates for various project types. When using the templates it's easy to tailor them to our customers needs.

Nachteile:

It's not easy to manage dates. This is true for every project managment tool I've used. It would be nice for dates on specfic tasks to be optional and instead have dates for groups of tasks as milestones.

In Betracht gezogene Alternativen: Salesforce Service Cloud

Gründe für den Wechsel zu Rocketlane: Better features at a lower cost. Their support team was also much more responsive.

Stacey
Vice President of Operations and Implementations in USA
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

What a great tool!

5,0 vor 3 Monaten

Kommentare: Over all our experience has been wonderful. The team is amazing, responsive, and they listen to feedback. The tool is solving so many of our problems, and is making our process better for both internal and external customers.

Vorteile:

First and foremost, the support, success, engineering, and sales teams are amazing! The team is highly responsive, great problem solvers, and warm and welcoming. The tool itself meets our needs and has greatly reduced our time to value and increased our ROI. We love that we can create sub tasks and sub sub tasks, and dependencies. Finally, the customer view is so helpful!

Nachteile:

Our only concern is that our Salesforce integration needs a bit of work. The concern is not an issue with Rocketlane, it is just the pains of connecting two tools. The Rocketlane team his highly focused on resolving the issue and has been fantastic!

In Betracht gezogene Alternativen: Jira, monday.com und ClickUp

Warum Rocketlane gewählt wurde: We needed a more comprehensive tool that was multi-layered (able to create sub sub tasks etc).

Zuvor genutzte Software: Quickbase, Salesforce Sales Cloud, monday.com und Smartsheet

Gründe für den Wechsel zu Rocketlane: The team's enthusiasm and the functionality met our needs.

andy
Onboarding and support specialist in Neuseeland
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Rocketlane for onboarding

5,0 vor 2 Monaten Neu

Vorteile:

Integrated to HubSpot and easy templates and dynamic conditions

Nachteile:

Limited RBAC for sharing with customers

Rajesh
Head of Service delivery in Indien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Improvement Areas

4,0 vor 3 Monaten

Kommentare: So far it’s been a mixed experience. The ability to track time has been of great use till now. We still need to use the room to the full potential

Vorteile:

Driving project life cycle effectively Optimisation Efficiency tracking Resource allocation Driving customer engagement Documentation and standardisation

Nachteile:

The flexibility to make changes Tracking customer facing time for the resource Analytics needs to be improved

In Betracht gezogene Alternativen: Dynamics 365 und Replicon

Warum Rocketlane gewählt wurde: Needed a better PSA tool to help track time being spent by the team. There was a need to get rid of excel sheets and also eliminate multiple tools.

Gründe für den Wechsel zu Rocketlane: Ease of use and features. Ability to track task level effort. Bi-directional tool where customers get transparency on a project.

Rahul
Manager - Operations and Projects in Indien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Fastest growing PSA tool in the entire market, with great features.

5,0 vor 3 Monaten

Kommentare: Nothing short of "breathtaking". It is one of the fastest growing PSA tools in the market and the speed of execution has been immense.

Vorteile:

The speed of execution at which the product team is shipping new features, every month has been a key takeaway for me on the Rocketlane tool as well as the team at Rocketlane. The team is truly focused on making the customers succeed and gave individual attention to the asks that we had in terms of features.

Nachteile:

Nothing specific except the lack of customer success features. Rocketlane should now focus on building its customer success module wherein, it can become a one-stop shop for all customer success and PSA organizations.

In Betracht gezogene Alternativen: Professional Services Cloud, ChurnZero und Replicon

Warum Rocketlane gewählt wurde: We wanted to bring down the number of tools in our tool stacks. In addition, while switching to Rocketlane, we saved a small bit on the costs, as well.

Zuvor genutzte Software: monday.com

Gründe für den Wechsel zu Rocketlane: We found Rocketlane capable of having both functionalities of customer success, project management, and PSA within one umbrella.

Dhiraj
Lead Data Analyst in Indien
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A one place platform for managing tasks and projects.

5,0 vor 3 Monaten

Kommentare: Overall it is a good experience which gives the transparency between the users and clients on all the tasks and projects.
It helps in tracking the bandwidth for each and every member in the team and make sure the tasks are completed well within the time.

Vorteile:

Time management, Project management, Track status of all the tasks and projects, direct communication with the clients through chat feature, integration of Jira tickets.

Nachteile:

Cost is on a little higher side compared to other platforms. Customer support does not respond on time and at times when they resolve the query it occurs again after some time.

scottyh
Customer Success Manager in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Rocketlane Overview

4,0 vor 3 Monaten

Kommentare: It has been good, as I continue to lean the product and its capabilities, the functionality of it becomes understandable.

Vorteile:

Being flued and can track almost any projects.

Nachteile:

It's very robust and the options can be overwhelming when trying to setup projects.

Salvatore
HR Manager in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My Experience With Rocketlane

5,0 vor 3 Wochen Neu

Vorteile:

It makes onboarding easy and also handled workflow management easy

Nachteile:

It has considerably met our needs and no major flaws experienced.

Samuel
Samuel
Systems Engineer in Brasilien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Real-Time Project Management and Customer Success

4,0 vor 2 Wochen Neu

Kommentare: This is truly an amazing tool for real-time project management and customer success. We had 0 issues with implementing it; the interface makes complex functionality feel simple to any user; it offers highly customizable workflows; full automation; among many other killer features. We really love Rocketlane, and we're sure the performance and reporting capabilities will catch up with all the wonderfulness soon.

Vorteile:

Rocketlane's ease of use, real-time data and reporting capabilities, task progress tracking, collaboration tools, and customer support features greatly improve productivity, efficiency, and project outcomes.

Nachteile:

The application feels laggy sometimes, and there is room for reporting capability improvements.

Kunal
Onboarding Manager in Indien
Marketing & Werbung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Rocketlane for Onboarding

5,0 vor 2 Monaten Neu

Vorteile:

Rocketlane's process-oriented approach helps in setting clear objectives and milestones that need to be completed.

Nachteile:

Rocketlane is a bit slow when we update the status of the project.

Guirec
Implementation Manager in Deutschland
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A powerful project management tool - ideal for SaaS OnBoarding projects

5,0 vor 3 Jahren

Kommentare: We are using Rocketlane to accelerate our customer's onBoarding projects and facilitate issue managements with existing clients.

Vorteile:

I really like the Presenter mode, which allow me to show my customers what the project is going to look like, within a synthetic view. I also love the possibility to generate status reports directly from the tool, with a simple click & drop of recently completed or blocked tasks.

Nachteile:

I use project phases for projects with clearly defined tasks but I'm currently missing the opportunity to define custom tags to easily build group of tasks later inside the Kanban board for example

Kaustubh
Software Engineer in Indien
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to manage tasks on multiple projects at a time

5,0 vor 2 Monaten

Kommentare: My experience with Rocketlane has been positive. The user-friendly interface and robust features streamlined project management and collaboration.

Vorteile:

It is highly convenient and user-friendly to employ this platform for project management and project tracking purposes. The intuitive user interface enhances the overall user experience, making it a seamless and efficient tool for overseeing and monitoring projects.

Nachteile:

Customization options are somewhat limited thye can be improved.

Connor
Operations Manager in USA
Lagerung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Preferred Onboarding Platform

5,0 vor 3 Jahren

Vorteile:

We love using Rocketlane's external view of the project so we can share with our Customer and keep specific tasks internal vs external. Rocketlane allows us to control our branding and onboarding experience better than competitors.

Nachteile:

Rocketlane is new to the scene and thus some of the features will be fresh and rusty. Transfering from Asana just took a little bit of getting used to you. They have a great Care team and resources which eliminate these concerns.

Punya
Senior data Analyst in Indien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Esay to Use and Track

5,0 vor 2 Monaten

Kommentare: Very good. It has helped me track tasks for my team and helpful in managing my tasks

Vorteile:

User Friendly and easy to track daily Tasks

Nachteile:

Not able to add half day as a part of leave

Jennifer
Project Manager Team Lead in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Rocketlane has been a game changer for my team

5,0 vor 3 Monaten

Vorteile:

Ease of collaborating with customer and internal teams, the ability to make templates, integration with other software.

Nachteile:

Ease of scheduling since we are not using time tracking

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great project management tool

5,0 vor 7 Monaten

Vorteile:

The customer collaboration features and the customization options.

Nachteile:

Nothing up to this moment. Although, sometimes page needs a refresh to show changes made to a project

Danny
Customer Success Manager in USA
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Rocketlane is a great stakeholder management tool

5,0 vor 2 Monaten

Kommentare: It has been great having a tool which is simple to use yet very powerful.

Vorteile:

Being able to provide a place for external stakeholders to collaborate with internal stakeholders and still maintain a wall between them for sensitive items.

Nachteile:

It took time to get accustomed to the layout.

Mithun
Sales Operations in Indien
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Standard & Useful Product

4,0 vor 3 Jahren

Kommentare: I had a very good experience so far by using Rocketlane. We use this product for Work Flow management in our organization and I'm very satisfied with the features available in Rocketlane which is very user friendly. I would like to call it - Simple but Powerful!

Vorteile:

Overall, the whole product looks great according to the UI part and also very user friendly. Security-wise also Rockletlane is up to the mark

Nachteile:

The part where we can attach documents can be improved.

Mohd
Mohd
HR Tech Executive in Indien
Verifizierter Nutzer auf LinkedIn
Personalwesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Rocketlane - To the Moon!!!!!

5,0 vor 2 Jahren

Vorteile:

The user experience of Rocketlane is one most fascinating thing about the product and also UI is one of the best that one would come across.

Nachteile:

Nothing as of now since this is one of the best product that I have come across.

Caroline
Team Lead Implementation in Deutschland
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great collaboration with customers during onboarding

5,0 vor 3 Jahren

Kommentare: Overall experience is good. I think it´s a great tool to collaborate with the customer and give transparent overviews on status quo and remaining tasks.
You can definitely see that it has just recently started because of missing features that would help us even more. But they add new features on a regular basis and we can always give feedback.

Vorteile:

I very much enjoy the Status Updates which I use for our Weekly customer meetings. I also find the internal notes and tasks great so we can have all tasks in one - the ones the customer needs to know about and the ones that are just for us internally.

Nachteile:

It´s still missing a few features. I would for example like to order tasks in the project board by drag and drop. This is not doable yet.

Surya Prakash Reddy
Software Engineer in Indien
Buchhaltung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

about rocketlane

5,0 vor 2 Monaten

Kommentare: very user friendly, easily understandable UI and we can create projects easily for tracking.

Vorteile:

UI looks and project management is very easy with this tool.

Nachteile:

loading somewhat late while trying to open some other week and this is the only drawback i think.

Rahul
Engagement Manager in Indien
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New Gen Tool for Project Management

4,0 vor 2 Monaten

Vorteile:

Unlike traditional tool in the market, RocketLane is really impressive. It has most of the capabilities and brings all the facets of project management under one application.

Nachteile:

Fix the sudden application crash scenarios and stabilize the tool.

Vinay
Delivery Manager in Indien
Computer-Software, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Ever Project and resource Management tool

4,0 vor 3 Monaten

Vorteile:

You can track multiple projects are the right place and portray it to external customer. Track resources internally.

Nachteile:

Cannot assign dynamic budgeted hours. which may create a hassle sometime.

Emilia
Emilia
Founder in USA
Verifizierter Nutzer auf LinkedIn
Vorstandsbüro, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Project Management Platform for your Client Onboarding and More

5,0 vor 2 Jahren

Kommentare: The customization and client look and feel is highly favorable.

Vorteile:

The onboarding program is rich and ensures you understand the product.

Nachteile:

This question is should be optional. I am not sure I have one because the team is open to feedback.

Nick
Client Partner in UK
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product which enables our onboarding teams to offer exceptional service

5,0 vor 3 Jahren

Kommentare: Rocketlane has enabled our business to take our onboarding process to the next level. Clients love the UI and the clear way it communicates project milestones.

Vorteile:

The onboarding feature and reporting is very cool. I love the clear way in which you can assign tasks to internally and to clients

Nachteile:

I haven't come across a negative yet for this platform