Transalis EDI Erfahrungen

Effective and Enthusiastic Service and Problem-Solving

Vorteile:

- The speed of service when first responding to issues - Enthusiasm to keep the project moving

Nachteile:

- Possibly sometimes the level that communications are aimed at is too high for me (eg. there will be too much unexplained jargon that I don't know as someone who isn't an expert in the backend processes which we're paying Transalis to deliver)

In Betracht gezogene Alternativen: TrueCommerce EDI Solutions und SPS Commerce

Warum Transalis EDI gewählt wurde: The provider had ongoing issues in providing the service they had signed up to provide which they were unable to fix.

Gründe für den Wechsel zu Transalis EDI: The price was one of the lowest (although not the very lowest), the sales presentations were tailored to us, I was confident that our account would be important to Transalis in a way it wouldn't at larger providers, I was confident Transalis could provide the service they had promised

Data Capture

Kommentare: Excellent overall. A trusted partner. We rely on their Data Capture service on a daily basis.

Vorteile:

Helpful and responsive team Useful and real-time web portal

Nachteile:

Slightly too keen to use new technology that is unproven

Solid EDI integrator for any growing business

Kommentare: Transalis have built reliable integrations for our business which have comfortably handled thousands of orders from our retail partners. Customer service could be better but is just fine.

Vorteile:

Their integrations are reliable and have processed thousands of orders for us. If you have experience in setting up and working with EDI integrations the setup and maintenance is relatively painless.

Nachteile:

Set up can be very slow if you don't have experience. If their developers hit an obstacle you're left to your own devices to figure out the problem. Transalis do this day-in-day-out, so I'd expect them to also offer suggestions and support when this happens. On one occasion we missed some critical data during a product catalogue update and instead of warning us, they uploaded it anyway and waited for the ensuing mess. Our fault technically, but I would have expected more proactive customer service from a firm which is supposed to be our EDI integrations expert.

Transalis: Integral, Essential, Reliable.

Kommentare: We've been with Transalis for several years now, and our experiences have always been positive.
They are thorough and meticulous with project deliveies, the support is on point, and the customer engagement is always present. Overall, we've had a great experience with Transalis.

Vorteile:

The flexibility and adapatability of Transalis, allows us to take on any client, regardless of their integration type - we always know that they can deliver!

Nachteile:

Sometimes, it takes a little longer than expected to delivery a integration project. But on the flip side, its mostly because their dev team are double checking all elements in the solution, which ultimately - is a positive thing.

Excellent partnership between Simply Doughnuts & Transalis

Vorteile:

It’s very user friendly to navigate and filing system is easy to locate.

Nachteile:

There isn’t anything I can think of where I have had any major issues.

Transalis - EDI

Kommentare: EDI was needed in the business, and Transalis have been excellent.

Vorteile:

The service that Transalis has provided from the early concept phase through to current day have consistently been excellent.

Nachteile:

The integration involved our HQ IT team based in Japan, the team adapted and we worked well.

Stable EDI solution

Kommentare: Good service, fast reaction on customer requests

Vorteile:

Reliability, customer-oriented good service from TRANSALIS

Nachteile:

There is nothing to dislike, there was no negative experience we have made.

Transalis review

Kommentare: Easy to use, really good customer support.,

Vorteile:

Transalis EDI is user friendly, easy to implement.

Nachteile:

Not integrated to ERP

Transalis EDI

Vorteile:

All the team at Transalis where committed to providing us an EDI solution and as a team kept working until we where completely satisfied with the solutions they provided.

Nachteile:

None, the Open EDI portal provides the information we require.

Transalis

Vorteile:

Very easy to use and the team at Transalis are really helpful and approachable.

Nachteile:

we have had no issues with Transalis everything has worked really well for us.

Hunky Dory Foods and Transalis EDI

Kommentare: Good - the team worked hard to map out the interface with our key retail customer

Vorteile:

Cost effective, simple to use. Good interface with key customer

Nachteile:

No, the system seems to be fine and does what is required in meeting our customers demands