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Über DoorDash

DoorDash ist eine Online-Lösung für Lebensmittellieferungen, die Restaurants und Kunden Lieferung und Abholung auf Abruf bietet.

Erfahre mehr über DoorDash

Vorteile:

It integrates with Toasttab and makes my job easier.

Nachteile:

I think this can hurt both software's as if the restaurant I want to eat from isn't on the app, I will just use the other applications.

Bewertungen zu DoorDash

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
3,8
Funktionen
4,3
Preis-Leistungs-Verhältnis
3,9

Weiterempfehlungsquote

7,4/ 10

DoorDash hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 172 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (172)

Brittany
Brittany
Search engine evaluator in USA
Verifizierter Nutzer auf LinkedIn
Internet, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Love it

5,0 letztes Jahr

Vorteile:

Makes my life so much easier from time to time

Nachteile:

Sometimes they take forever and deliver cold food

Tayeb
CEO in Kanada
Design, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best meals and groceries delivery on the market

5,0 vor 11 Monaten

Kommentare: I have been using DoorDash for a few years now, the experience so far is better than other competitors. I frequently receive offers and discount codes via email as an incentive to order and it is appreciated. Highly recommend if the service is available near you.

Vorteile:

- Fast and affordable deliveries. - A large variety of products and gifts now available for delivery. - Great customer service, if something went wrong, they usually make it right.

Nachteile:

- Sometimes you might get a wrong item if the store made a mistake, I received the wrong drink a few times just because the restaurant no longer had what I ordered. - Dasher car occasionally remains still and delivery time can be slightly delayed.

Keith
Assistant Project Manager in USA
Tiefbau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Their Customer Service is horrible!

1,0 vor 10 Monaten

Vorteile:

Nothing, I never got my order and they kept my money. I'm disputing now with my bank.

Nachteile:

I will no longer be using Doordash after the nonsense I've had to deal with getting charged for food I never received. I was first told by their costumer service that I would be refunded since I never received my order. A week later I didn't get any refund, so I contacted them again. I was then told it needed to be evaluated to their superiors who would contact me be email within a few hours. I never got an email all weekend, so I called again on Monday, having to re-explain everything again, which the first customer service representative simply stated he won't help me and then hung up on me. The second call I asked to first not get hung up on, then re-explained everything yet another time and had to go through the whole spiel again to just be told again that they cannot do anything and their superiors would email me within 12 hours. 24 hours later and still no email, I contacted them yet again, but this time was told their superiors decline to reimburse me. I couldn't believe that they insisted on charging me for something I never received and was originally told it would be refunded. Luckily I have USAA and filed a dispute with them against the charge. Hopefully it comes through. Doordash customer service is absolutely horrible, they are of little use, say they can't put you in contact with a person who can actually do something about your situation, are ride at times (I got hung up on just for asking about my refund), and their superiors I guess feel they're too good to email a customer about a situation and are completely fine with stealing someone's money. Ridiculous!

Jasmine
Assistant in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Quick way to get Food!

4,0 vor 9 Monaten

Kommentare: My overall experience with DoorDash is good I have been using them for quite some time and i will still continue to use them despite what everybody else says.

Vorteile:

I like that I can order anything from almost anywhere on the app. I also like that I can give instructions on what to do with the food and where to put it.

Nachteile:

I dont like that if I have a issue with the driver they really try their best to go above to help their customers. I have had this app and yet the issues i still decide to use them.

Candace
Assistant in USA
Fischerei, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome delivery services

5,0 vor 9 Monaten

Vorteile:

I like how they deliver to your job and the food is sometimes hot. The delievers are nice as well.

Nachteile:

I dont reccomend getting anything frozen like ice cream or ice cause when you get it its melted and door dash will not refund you back.

Chelsey
Entrepreneur in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Not worth it

3,0 vor 5 Monaten

Kommentare: It was okay, I prefer Ubereats as they usually get the order correct and bring it on time.

Vorteile:

The convenience of having most restaurants delivered to my house.

Nachteile:

They messed up orders a lot and delivers were late a lot regardless if you pay extra fees for faster delivery.

Darcy
Finance in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Major Issues

1,0 vor 5 Monaten

Kommentare: I’ve had a huge work lunch order that was supposed to be delivered. They tried to deliver a wrong order. We had to instruct the driver to bring it back to the restaurant. He returned it to the restaurant but then just left without delivering it.
Another food order from Cub - they went to a completely wrong address. They wouldn’t return it to the store either. Just left it there. Pulling up our address in any GPS comes up correctly. Driver claims that they put in the wrong city - correct address and city was verified by Cub in a follow up call between Door Dash and Cub - driver says the address comes up about 4 or 5 miles south of where we are located. There is. Nothing in that area with our street address. There is a major issue with Door Dash.
I will never purposely order thru Door Dash.

Vorteile:

Nothing. I like nothing about Door Dash.

Nachteile:

Their GPS program is messed up. They don’t cover their drivers for the companies own mistakes.

Linda
Asst. Mgr in USA
Vorstandsbüro, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

No food and no refund

1,0 vor 5 Monaten

Kommentare: Poor customer servive. Ill swith to UBEREATS

Vorteile:

I appreciate the daahers time and dedication

Nachteile:

BRWARE. Did not recieve my food. It cost me over 45 00 and they DID NOT refund my money. The address thwy delivered to was missing a number. Very disappointed 😞

Shashi
School in Kanada
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Horrible service

1,0 vor 5 Monaten

Kommentare: Horrible service and did not even apologize.

Vorteile:

Not a single thing - they are just the absolute worst.

Nachteile:

They canceled my order and took my food - it was picked up but never delivered . Not even sure when i will get my refund

Pat
Salesman in Kanada
Geschäftsbedarf & -einrichtung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Bud customer service

1,0 vor 4 Monaten

Kommentare: Not good

Vorteile:

Nothing

Nachteile:

My daughter order from Wal-Mart and doordash was supposed to deliver the items about $50 bucks order They delivered to the front door of the building and not at the door of the apartment knowing the number and obviously the goods were stolen so i call Wal-Mart and they said that the order was picked up by doordash so she called doordash and after 50 minutes waiting they couldn't find the driver so had to have an investigation today is been a week since and no reply or money refunded It's absolutely outrageous that a big company like doordash can't take care of the customers properly, no starts given 😡

Jazmyn
Jazmyn
on air talent in USA
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Door Dash is the worst

1,0 vor 2 Jahren

Kommentare: Horrible They refused to issue me refunds after not delivering food one time and another time deliverring the wrong order which they refused to replace or refund

Nachteile:

they often deliver to the wrong address or send the wrong food. I have stopped using them and now am happy using grubhub

Norma
Office Manager in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Door Dash

5,0 letztes Jahr

Kommentare: Over all my experience with Door Dash is great. The food mixed up has happed a few times, not enough to really complain about

Vorteile:

What I like most about Door Dash is that I am able to order my food while I am working. There is time I do not have time to leave the office and this is how I make sure I have my lunch.

Nachteile:

What I like least about Door Dash is that (even though I know it is not Door Dash itself, but the people delivering). Is that they at times, are not careful and when I get my food it is all mixed together.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

love it! Will definitely use again!

5,0 vor 2 Jahren

Vorteile:

Everything! It is very easy to use, helps me out in a flash, love it!

Nachteile:

I don't think there is anything that I don't like about it!

Julie
Asset Manager in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

DoorDash Review

4,0 letztes Jahr

Vorteile:

Great food app! Fast service and great restaurant selections.

Nachteile:

There’s nothing I don’t like about DoorDash.

Janine
Manager in Neuseeland
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Do not use these people.

1,0 vor 5 Monaten

Kommentare: Awful. They stole food refused a refund. Worst place ever.

Nachteile:

They stole food refused a refund. Worst place ever.

Leila
Research Scientist in USA
Forschung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

order food from different stores at once

5,0 letztes Jahr

Kommentare: Overall, I like doordash because of the several options that I have to order from.

Vorteile:

I like the fact that we can order from different restaurant at once and get them delivered at the same time. It is helpful specially in the case of ordering for a group of people who can't agree what they want!

Nachteile:

Sometimes the delivery fees are too much and on top of that you have to pay a good tip.

Karen
Sandwich artist in USA
Lebensmittelproduktion, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Incorrect orders

2,0 letztes Jahr

Kommentare: Items missing in orders. The last 2 orders had major things missing

Vorteile:

Convience when sick when unable to go out and buy food

Nachteile:

Orders are incomplete most of the time. I feel like drivers should make things like 2 liter drinks are in order

michael
Tech analyst in USA
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Scam - Will steal your money

1,0 vor 2 Jahren

Kommentare: Ordered flowers for my mom on mother's day. They called to say they could not deliver and to get refund on app. I tried and got a message saying compensation could not be given i called them back and was told the same thing and thec two days he could not tell me why on the phone but referred me to their online policy which states it's their discretion to refund or not. How can you take money from someone and then call and say you aren't getting your items and we are keeping your money? Terrible company. DO NOT USE.

Vorteile:

Convenience of ordering online. The app is ready to use.

Nachteile:

Their customer service is terrible and difficult to reach.

Felicia
BOM in USA
Gesundheit, Wellness & Fitness, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Food food food!!

5,0 letztes Jahr

Vorteile:

Love how easy it is to order food and have delivered, especially when I get busy at work.

Nachteile:

The delivery fee is just a little high.

Michael
Senior Financial Analyst in Kanada
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

DoorDash from a New User Perspective

4,0 vor 2 Jahren

Kommentare: Overall, my experience with DoorDash has been positive.

Vorteile:

It's easy to use and has a large variety of restaurant choices to choose from. The concept of having food delivered to you is convenient, especially during a busy day at work.

Nachteile:

No significant complaints about DoorDash. I heard from a friend that they had a poor customer service representative helping them resolve some issue with their account. If anything, they should improve their customer service representative quality.

cat
general manager in USA
Essen & Trinken, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

door dash is amazing

5,0 vor 2 Jahren

Kommentare: it has been awesome, it has made us gain a lot of guests and get our name out there a lot more.

Vorteile:

the most impactful thing is being able to expand our company and reaching more customers whenever they need their Jamba smoothie fix.

Nachteile:

i cant really think of any negatives, but sometimes having orders placed right up until the last minute and then the driver doesnt actually show up till after were closed but thats probably an 'us' thing

Germaine
Executive Administrtator in USA
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Investment

5,0 vor 2 Jahren

Kommentare: It has been a predominately good experience. Customer service is generally good (sometimes a bit hard ton understand) They usually resolve issue quickly.

Vorteile:

Ease of Use, High Frequency Traffic, Increase orders and store awareness

Nachteile:

The high price/ percentage taken is a bit much. It has caused me to raise costs of online orders

Miranda
Freelancer in USA
Computer-Software, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

DoorDash Review

5,0 vor 4 Jahren

Kommentare: My overall experience with DoorDash has been excellent because the app is simple to use, and it doesn’t take long to place an order. My orders are always delivered to me very fast and the customer service is great. There’s a great amount of restaurants to choose from, and I believe that it makes life easier for everyone because you can have food delivered directly to your door without having to leave the house. I highly recommend DoorDash!

Vorteile:

I love that it is very simple to use, and the app always runs efficiently, and my food is always delivered to me quickly. The delivery drivers are always polite and respectful. This app is also great to use if you don’t feel like leaving your house, and would prefer to have your food delivered directly to your door. I believe that DoorDash has been a lifesaver for many people throughout the pandemic because many people were not comfortable with leaving their home because the COVID-19 cases were at an all-time high. I think that this app prevented many people from getting sick. DoorDash has been very beneficial for me, and the app has so much to offer. There’s many different restaurants to choose from, and it’s a very fun app to use.

Nachteile:

Sometimes it can be expensive, and more restaurants should be added in order to have an even bigger variety of restaurants to choose from when placing orders

Ayaz
Director of Operations in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Another Avenue for increased revenue

5,0 vor 3 Jahren

Kommentare: AS of today the only con is the merchant portal.

Vorteile:

Compatibility to our current POS system.

Nachteile:

Having to navigate through the Merchant Portal to find pertinent information

Chaun
Chaun
Owner in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Doordash.... Need something in a hurry.

5,0 vor 2 Jahren

Vorteile:

I like how fast and accurate this platform is to use and receive my orders.

Nachteile:

There is nothing I dislike about this software and is the best for your money.