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seit 15 Jahren bei der Softwareauswahl

Deutschland Lokales Produkt

charles Erfahrungen

4,4 (20) Eine Bewertung schreiben Deutschland Lokales Produkt

Über charles

Mehr Umsatz mit WhatsApp

Erfahre mehr über charles

Vorteile:

This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition.

Nachteile:

Sometimes there are little bugs with the tool when creating templates but when reporting them to Malte, they are usually fixed in no time.

Bewertungen zu charles

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,7
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,6/10

charles hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 20 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (20)

Caroline
Customer Happiness in Deutschland
Konsumgüter, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Charles is tippi toppi

3,0 vor 11 Monaten

Vorteile:

Mich überzeugt die persönliche Betreuung vom Charles Team. Anliegen und Probleme werden direkt addressiert und versucht zu lösen. Top! Wir nutzen Charles aktuell um Kundenanliegen zu lösen. Zukünftig mehr Marketingkampagnen. Unsere Kunden schätzen den individuellen und schnellen Kontakt über WhatsApp - auch außerhalb der Geschäftszeiten.

Nachteile:

* Interner Aufbau der Einstellung finden wir zu unübersichtlich* Wir hätten gern mehr Farben in der Tagauswahl* Aktuell nur eine Verbindung mit einem Shopify Shop möglich (DE) - wir haben allerdings noch weitere Shops * Wunsch nach mehr NPS Aussagen zu Nachrichtenzeit, Bearbeitungszeit etc.

Johanna
E-Commerce Managerin in Deutschland
Kunst & Handwerk, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gute Anwendung für gezieltes WhatsApp Marketing

5,0 letztes Jahr

Kommentare: Leicht anzuwenden und mit einem guten Support ausgestattet.Durch die Journeys lassen sich tolle Kampagnen bauen, die den Kund:innen Spaß bereiten.

Vorteile:

Wir können unsere Kund.innen personalisiert bespielen und erzielen somit bessere und höhere Direct sales.

Nachteile:

Bisher ist die Kampagnenplanung noch nicht möglich. Das würde vieles erleichtern

Antwort von Charles

vor 12 Monaten

Hey Johanna, danke für deine Bewertung. Gute Nachrichten! Kampagnenplanung ist jetzt verfügbar, wende dich an deinen zuständigen Customer Success Manager, um mehr zu erfahren! charles

Domenico
Domenico
ecommerce Manager in Italien
Verifizierter Nutzer auf LinkedIn
Textilien, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Empowering Marketing and Customer Engagement with Hello Charles

5,0 vor 8 Monaten

Vorteile:

What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand.

Nachteile:

As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience.

Peter
WhatsApp Marketing Manager in Deutschland
Textilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Using Charles to convert website visitors to customers

4,0 vor 12 Monaten

Kommentare: Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community.

Vorteile:

The ability to automate flows makes Charles a very strong tool! Another great use-case, that has been overlooked by many users, is the power to convert website visitors to customers. With a sign-in rate of over 10% it's much higher than in email (2%).

Nachteile:

In some cases, Charles may have some minor bugs. Also, analytics might need some extra effort and aren't done as easy as in email tools.

Antwort von Charles

vor 11 Monaten

Peter thanks so much for your review and for choosing us. We're delighted to hear our WhatsApp automation is working well for you and that WhatsApp is proving a successful channel for your business. Converting website visitors is a great insight and one we'll look into more closely. Thanks! We're working on the bugs and adding extra analytics. Keep letting your Success manager know of any problems so we can make sure we fix it. Thanks again and we look forward to working with you for a long time to come. charles

Kristin
Team Lead Customer Service in Deutschland
Textilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Charles is recommended

3,0 vor 11 Monaten

Kommentare: Overall recommendable. Friendly staff.

Vorteile:

Customers appreciate contact via WhatsApp

Nachteile:

Technical problems and failures again and again

Antwort von Charles

vor 11 Monaten

Hey Kristin, thanks for your comments, we're happy to hear your customers like hearing from you on WhatsApp. We're really sorry to hear about technical problems. This is not what we want to happen for our clients. Make sure you report any issues and we will do our best to fix them. Best, charles

Louisa
E-Commerce Manager in Deutschland
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great tool, great support

4,0 vor 3 Monaten

Vorteile:

Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities.

Nachteile:

While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows.

Laura
CRM Manager in Deutschland
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very satisfied

4,0 vor 12 Monaten

Kommentare: I have had a very good experience with Charles so far. You always have a fixed contact person, which I find very important.

Vorteile:

I'm generally very pleased with Charles. It's easy to use and there are a lot of features that you can use to take your Whatsapp marketing to the next level.

Nachteile:

Currently, I am still missing reporting or KPI's that can be tracked better.In addition, one or two things could be improved/added to the segmentation.

Antwort von Charles

vor 12 Monaten

Thanks so much for your feedback Laura. We're happy to hear you find us easy to use and that we help take your WhatsApp marketing to the next level :) We get your KPIs comment. This is something we know is super important to marketers and is a big priority for us in 2023. Keep talking to your Success manager and we'll make sure it's on our product roadmap! charles

Noel
Head of eCommerce in Deutschland
Medizinische Geräte, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

CRM would be unthinkable without it

5,0 vor 12 Monaten

Vorteile:

Easy operation & constantly growing number of features. The team is always at your side.

Nachteile:

In the beginning they still had some bugs. However, these are rapidly decreasing.

Antwort von Charles

vor 11 Monaten

So great to hear we're an essential part of your CRM, Noel – and that our product is improving. We're working on it. We appreciate you taking the time to give us your feedback! charles

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Game changer for us and a huge edition to our channels

5,0 letztes Jahr

Vorteile:

The journeys feature as mentioned is great. We use it practically for all our campaign send outs to build interactive message flows instead of just a simple message.

Nachteile:

Sometimes there are little bugs with the tool when creating templates but when reporting them to Malte, they are usually fixed in no time.

Antwort von Charles

vor 11 Monaten

Hey there, Thanks for taking the time to leave your review and we're happy to hear you love Journeys as much as us and Malte is great, isn't he? We'll pass on your kind words! charles

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Actually the best choice in the market

4,0 vor 12 Monaten

Kommentare: Powerful tool in mid-short business activities,

Vorteile:

Plug & play approach: quick set up before start spreading messages

Nachteile:

Data viz, analytics, integrations: I'm sure that all will be improved in less 18 months

Antwort von Charles

vor 11 Monaten

Wow, we love hearing that – thanks for the review and keep an eye out for new features in the coming months!

Johnathan
Online Marketing Manager in Deutschland
Einzelhandel, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Highly Recommended!

5,0 vor 3 Monaten

Vorteile:

- The SMS marketing Campaigns. - Simple Set up for Website hooks. - Plenty of integrations to choose from. - Helpful staff and customer service.

Nachteile:

- Was tricky to set up CTWA campaigns. - Expand video Tutorial section.

Ibrahim
Head of E-commerce in Türkei
Konsumgüter, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ibrahim Koc

5,0 vor 4 Monaten

Vorteile:

The interface is very useful and fast. It is very nice that it can be integrated with many apps.

Nachteile:

It is a pity that there is no mobile app. The price is also more expensive than others.

Dennis
Owner in Österreich
Kosmetik, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It`s a good Tool

4,0 vor 11 Monaten

Kommentare: Benefits: Mobile Marketing about Whats App

Vorteile:

- Whats App Marketing- Live Chat in every Browser at every time

Nachteile:

It`s complicated to search for more demo videos or learning material for check up the tool

Antwort von Charles

vor 11 Monaten

Hey Dennis, thanks for taking the time to let us know your thoughts. All feedback is appreciated. We upload new demo videos all the time, please talk with your Success manager so we can find a way to make them easier to find. Thanks again! charles

Elena
brand manager in Schweiz
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Elena

5,0 vor 12 Monaten

Vorteile:

the product itself is great, [sensitive content hidden] also provides very good support

Nachteile:

24h chat closures, limited features (no multiple pictures), complicated to download data etc.

Antwort von Charles

vor 11 Monaten

Thanks for your review Elena. We appreciate it and are super happy to hear you get good support from our Success team. It's always good to hear how we can improve too. Re 24h chat closures, that's unfortunately due to WhatsApp's policy. The cost per conversation from WhatsApp is for a chat that takes place within 24h. After that, you'll need to pay WhatsApp again for a new conversation. You can still message them though – you just need to create a "Campaign" message and send it. Btw you can add multiple images to WhatsApp messages – in Journeys just click the image icon again (second from the top on the left) after you've added an image. If you're not sure how, your Success manager will help you. Hopefully we've understood your comments right and this helps answer them! We will work on making it easier to download your data. Thanks again! charles

Tabea
CEO in Deutschland
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Tool but need some improvment

4,0 vor 11 Monaten

Vorteile:

The support and they are always willing to improve.

Nachteile:

That the tool often not work....Some bugs will not been fixed at all.

Antwort von Charles

vor 11 Monaten

Thanks for the feedback Tabea, we appreciate it. We're glad you feel supported by us and please keep in touch with your Success manager, we're always making improvements to our tool, hopefully your issues will be fixed soon. charles

jan
content manager in Belgien
E-Learning, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

whatsapp as part of our daily business

4,0 vor 12 Monaten

Vorteile:

Love being able to chat directly to our users on their phone, it makes it easier and somehow less intrusive than sms or calling.

Nachteile:

whatsapp has many hoops to jump through, but thats not charles fault as such.

Antwort von Charles

vor 11 Monaten

Hi Jan, thanks for the review! We love that you love chatting with your customers via WhatsApp. Less intrusive is exactly what we're going for so that's great to hear too. Keep letting us know what we can do to improve! charles

Luisa
Marketing Manager in Deutschland
Konsumgüter, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Tool to access our customers or interested parties!

5,0 vor 12 Monaten

Kommentare: So far we have only done newsletter campaigns and has worked pretty nice. Our POC motivates us to push more and we are excited to explore charles further and bring results :)

Vorteile:

Easiness with platform and with our POC in any help, doubt - the loom videos are incredible!

Nachteile:

Integration with some platforms still a bit lacking but nothing major

Antwort von Charles

vor 11 Monaten

Thanks so much for your feedback Luisa. We're delighted to hear you're enjoying our platform. We've passed your comments on to the team. Ease of use is a priority for us so it makes us happy that our efforts are working. Re your integrations comment, we've taken that on board. We have some exciting integrations coming up so maybe that will fill in the gap. We're also glad you find the Loom videos helpful. We enjoy making them too :) charles

Elisa
Junior Customer Experience Manager in Italien
Lebensmittelproduktion, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great software and Customer Support

5,0 vor 12 Monaten

Vorteile:

It works great for sharing our promos and product launches, very easy to use, very reliable Customer Support

Nachteile:

Room for improvement when it comes to the speed and fluidity of sending the campaigns

Antwort von Charles

vor 11 Monaten

Thanks for your feedback Elisa, we're happy to hear charles is going well you – we're working on making speed better. charles

Silvia
Marketing Manager in Italien
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great tool for whatsapp communication

5,0 vor 4 Monaten

Vorteile:

Easy to implement and to use, user interface is very simple and usable also from other "less expert" team member. Very good customer support, fast responses and always trying to help you in your strategy.

Nachteile:

It would be great to have more integration (i.e. Salesforce, Zendesk etc).

Olivia
Marketing Manager in Deutschland
Konsumgüter, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good experience and support

4,0 vor 3 Monaten

Vorteile:

Good experience, support and user-friendly platform.

Nachteile:

Flexibility with internal e-commerce integrations.