Product Fruits Erfahrungen

Brilliant for startups

Kommentare: Product Fruits was recommended to me by a tech founder. This one recommendation has saved me hours, enabled us to build a much more complex but intuitive user journey, and make the product look like something that's been around for a long time. Instead of a product just out of MVP and still only supported by a very small team.

Vorteile:

I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time.

Nachteile:

We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue.

Great product, great value!

Kommentare: From sales to customer support to product management, the entire Product Fruits team has been great to work with so far. I enjoy receiving product tips via email, the team is very responsive when I have questions, and the product itself is pretty awesome.

Vorteile:

I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!

Nachteile:

Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.

In Betracht gezogene Alternativen: Helpjuice, Help Scout, Salesforce Sales Cloud, Kustomer, Thinkific und Intercom

Warum Product Fruits gewählt wurde: Product Fruits offered full-featured platform at a fraction of the cost.

Zuvor genutzte Software: Intercom

Gründe für den Wechsel zu Product Fruits: In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point.

Product fruits initial review

Kommentare: Overall I really like the product. Looking forward to future updates to better enhance the platform.

Vorteile:

How easy it is to use. Most of the features are pretty straightforward.

Nachteile:

Hit or miss if something actually publishes to our site. Additionally not having a just a preview environment that you can publish too without setting up segmentations etc. Its a bit tricky to understand and causes unwanted post to be public. Additionally not being able to link an already existing knowledge base to the account which then requires us to keep duplicate documentation in two places.

Kls review

Vorteile:

On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get. easy to test too because of the preview On the others features I haven't really create something with a specific aim so I can't tell for real.

Nachteile:

Not totally adapted to SaaS app, especially on our freetrial Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode

The BEST Onboarding Platform, Hands Down!

Kommentare: Product fruits really takes the best parts about so many other product onboarding tools and puts it all into one easy to use platform with MUCH more customization. The product walkthroughs are by far our favorite feature, but the banners and popups and hints are amazing as well. I've tried a lot of customer onboarding platforms, and Product Fruits takes the cake by far. The ability to add custom CSS has been one of my favorite features, as it's allowed to take large tooltip/hints and make them into discreet tips that fit our user interface. So many other products won't let you add this level of customization. It's really perfect.

Vorteile:

The product walkthroughs are by far our favorite feature.

Nachteile:

My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up.

In Betracht gezogene Alternativen: Chameleon-i und Userpilot

Warum Product Fruits gewählt wurde: This was a cheaper alternative, but more importantly the product walkthroughs were so much more customizable and powerful compared to intercoms. Intercom's frequently broke when our users would go through them. This has been a big improvement.

Zuvor genutzte Software: Intercom

Gründe für den Wechsel zu Product Fruits: You were straight to the point, easy to understand pricing, and had powerful features without the extreme buildout like the others had. I think what I appreciated most was that rather than add half a million features, you allow me to customize directly with CSS rather than being overwhelmed with options like some sort of Wix Studio development software. Product Fruits is simple, but extremely powerful.

Perfect tool for small businesses

Kommentare: Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription. We look forward to growing with Product Fruits!

Vorteile:

It doesn't track more data than you want it to (we have very strict data privacy controls). It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything. Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits. I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

Nachteile:

Ideally, there would be more styling controls for all elements. I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it. This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

In Betracht gezogene Alternativen: Pendo und Totango

Gründe für den Wechsel zu Product Fruits: A combination of price, features, security certifications, data storage locations, and the attitude of the employees.

Intuitive, simple tool with just right functionality

Kommentare: Our experience with Product Fruits is ongoing and very positive. The support team responded promptly to all inquiries and provided helpful assistance.

Vorteile:

We quickly familiarized ourselves with the tool and created tours. The UI is very simple and intuitive. The IT team was also able to implement everything technically with ease.

Nachteile:

The statistics could provide more insights and allow users on all plans to export basic metrics.

In Betracht gezogene Alternativen: Userflow, Userlane, Pendo und UserGuiding

Gründe für den Wechsel zu Product Fruits: For a small company with a small amount of monthly unique users Product Fruits had the most available pricing model.

Amazing Onboarding Platform

Kommentare: We aim to implement this to enhance our users' experience and streamline the offboarding process for our clients.

Vorteile:

We recently utilized this tool on our website to create product tours and onboarding checklists, and we found it to be exceptionally intuitive and user-friendly, primarily due to its low-code nature. Integration with our website was quite seamless, and it doesn't require extensive technical knowledge—just a solid understanding of your own product to get started.

Nachteile:

So far, we have not encountered many areas for improvement. It’s a comprehensive tool with a straightforward pricing model that would suit many companies well. However, the cost of the basic plan for up to 1,500 unique users feels a bit high. While it's not unaffordable, it could be more competitive.

Great value for money solution

Kommentare: We are glad we found a one-stop solution for everything we need regarding user adoption improvement. Price-value ratio does not get better than this!

Vorteile:

Very broad feature offering for an outstanding price, exceptional customer support

Nachteile:

customization options could be better, doing it with custom CSS takes time. Also analytics are limited.

In Betracht gezogene Alternativen: Userflow und UserGuiding

Gründe für den Wechsel zu Product Fruits: almost same functionality but way better price

Simple to use but needs more customisation options

Kommentare: Overall the product provided a lot of fast iterations, run experiments by creating batches of users. The design side could do have better options. You get a lot of good tools and pre built chat and article features which are very useful.

Vorteile:

I like how simple it was to create tours and attach items to elements using there editor which is really user friendly

Nachteile:

If i had more options to customise the pop up or card designs on a CSS level. Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive

Great product for a fair price

Kommentare: Lot's of features with regular updates. A very nice new appearance and great people.

Vorteile:

Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable. I also had a very good experience with the customer support. The people are very responsive, competent and very friendly.

Nachteile:

Product Fruits offers many different functions. However, some of them are still a bit modest. - I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk) - More analysis functions - Some customizations require CSS knowledge During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about.

In Betracht gezogene Alternativen: Appcues, Userflow, WalkMe, Userpilot, Whatfix, Pendo, UserGuiding und Intercom

Gründe für den Wechsel zu Product Fruits: Number of features for money (instead of using 3 different tools) and great support.

Very intuitive, flexible design, excellent customer support

Kommentare: Really happy to have decided for the tool. Would recommend without reservations.

Vorteile:

We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.

Nachteile:

Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.

In Betracht gezogene Alternativen: Walnut.io und UserGuiding

Gründe für den Wechsel zu Product Fruits: PF is the most intuitive software - we faced difficulties with all other solutions. Also the flexibility of the design and the possibility to integrate features into our own software instead of working with mirrored pages was unmet by the other solutions.

Productsfruits is a juicy competor if you're looking for a on-brand professional user experience

Kommentare: To offer a truly tailored product experience, going above and beyond is essential. It’s about combining ease of use, accessibility, and user comfort. After exploring multiple platforms, I feel that Product Fruits is dedicated to delivering on both features and customer support.

Vorteile:

I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience. Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience.

Nachteile:

I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience.

Product Fruits

Vorteile:

The price and the features. I love the ability to add multiple domains for the same price.

Nachteile:

I like everything about Product Fruits, all the features are very good.

A great tool to discover behavior and enhance customer retention

Kommentare: Product fruits is a great tool to discover user behavior and enhance customer retention.

Vorteile:

We can custom announcements, surveys, articles based on segments. We save a lot of development time.

Nachteile:

Reports are still basic, it needs more analytics.

In Betracht gezogene Alternativen: Userpilot und Beamer

Gründe für den Wechsel zu Product Fruits: I could discover easily the platform by my own. Integration was easy.

Excellent customer support

Vorteile:

We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem.

Nachteile:

There are some limitations with the functionality and aesthetics

Efficient and affordable

Vorteile:

General approach - integrated knowledge base - Pricing

Nachteile:

Hubspot chat not "natively" (but possibly) integrated

Great customer service and great product

Kommentare: Amazing

Vorteile:

The customer service , [sensitive content hidden] was amazing, and the product is very easy to use

Nachteile:

Maybe add filter to lists and this it everything is great

Great product, better people

Vorteile:

The support. We got in touch via live chat and chatted directly with a developer who helped straight away. Our account manager is always helpful as well.

Nachteile:

We worked around a few edge cases in the feature tours builder — all solvable.

In Betracht gezogene Alternativen: Userpilot

Great no-code walk-through tours

Kommentare: Overall, a very good experience that greatly increases user orientation and interactive product documentation

Vorteile:

Ease of setting up and customizing the graphic design of walk-through tours

Nachteile:

Tool tips not functioning for elements with variable numbers in tables

Great product and customer support!

Kommentare: We are happy with PF and we are going for year 2 with our subscription. Company, product and the people are great! We will continue working closely with the team.

Vorteile:

We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us.

Nachteile:

Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas.

Very easy to user

Vorteile:

Onboarding features very easy to use and support team is very fast and helpful. Direct chat is nice.

Nachteile:

Product Fruits is expensive for small company

Excellent tool, and better Customer Service

Kommentare: Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service.

Vorteile:

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

Nachteile:

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

In Betracht gezogene Alternativen: Userflow, UserGuiding und Intercom

Warum Product Fruits gewählt wurde: PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use.

Zuvor genutzte Software: Froged

Gründe für den Wechsel zu Product Fruits: All 3 where way more expensive for the business needs we have.

Great Onboarding Tool

Vorteile:

We use ProductFruits to help new trialists learn how to use our product. The checklist and tours are what we use to educate our customers and help them along. It helped us smooth the process and helped to convert more sales.The support team are very responsive and happy to help.

Nachteile:

It does take some time and learning to get to implement it correctly. I guess this is not the software's fault. It is just the process itself can be challenging to implement.

Great good-for-money option with fantastic support

Kommentare: This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.

Vorteile:

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Nachteile:

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

In Betracht gezogene Alternativen: Chameleon

Gründe für den Wechsel zu Product Fruits: Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our app