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seit 15 Jahren bei der Softwareauswahl

Über Product Fruits

Eine All-in-One-Plattform für die Produktakzeptanz, um Nutzer einfach einzubinden, die Entdeckung von Funktionen zu fördern und die Konversionsrate zu erhöhen.

Erfahre mehr über Product Fruits

Vorteile:

It's best value for price on the market as far as I can see.

Nachteile:

To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors).

Bewertungen zu Product Fruits

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
5,0
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,9

Weiterempfehlungsquote

9,7/10

Product Fruits hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 45 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (45)

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Nutzerbewertungen filtern (45)

Becs
Becs
Product Manager in UK
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great good-for-money option with fantastic support

5,0 letztes Jahr

Kommentare: This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.

Vorteile:

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Nachteile:

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

In Betracht gezogene Alternativen: Chameleon

Gründe für den Wechsel zu Product Fruits: Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our app

Antwort von Product Fruits

letztes Jahr

Thank you for such a fabulous review, Becs. Noting down the request for more display options for tours.

Ignacio
Product Designer & Product Manager in Spanien
Internet, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent tool, and better Customer Service

5,0 letztes Jahr

Kommentare: Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service.

Vorteile:

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

Nachteile:

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

In Betracht gezogene Alternativen: Userflow, UserGuiding und Intercom

Warum Product Fruits gewählt wurde: PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use.

Zuvor genutzte Software: Froged

Gründe für den Wechsel zu Product Fruits: All 3 where way more expensive for the business needs we have.

Antwort von Product Fruits

letztes Jahr

Wow! Thank you for taking the time to write such a great review, Ignacio.

Semih
CEO-Founder in Türkei
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product and customer support!

4,0 vor 11 Monaten

Kommentare: We are happy with PF and we are going for year 2 with our subscription. Company, product and the people are great! We will continue working closely with the team.

Vorteile:

We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us.

Nachteile:

Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas.

Antwort von Product Fruits

vor 11 Monaten

Thank you for a nice review, Semih. Looking forward to the year 2 cooperation.

Tony
Co-founder, CTO in Deutschland
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product, better people

5,0 vor 3 Monaten

Vorteile:

The support. We got in touch via live chat and chatted directly with a developer who helped straight away. Our account manager is always helpful as well.

Nachteile:

We worked around a few edge cases in the feature tours builder — all solvable.

In Betracht gezogene Alternativen: Userpilot

Antwort von Product Fruits

vor 3 Monaten

Thank you, Tony!

Tyler
Tyler
CEO in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Tremendously easy to use, amazing customer support

5,0 vor 2 Jahren

Kommentare: The support offered goes above and beyond. At any time you can schedule a technical session, and email replies are almost immediate!

Vorteile:

We're using Product Fruits to help with user enablement , our knowledge base, capture user feedback, integrated chat, and to deploy training for new features.

Nachteile:

We haven't found anything yet that we don't like.

In Betracht gezogene Alternativen: WalkMe

Warum Product Fruits gewählt wurde: Happyfox does not have the UI tour features we needed.

Zuvor genutzte Software: HappyFox Help Desk

Gründe für den Wechsel zu Product Fruits: WalkMe is not priced appropriately for the feature set we needed.

Antwort von Product Fruits

vor 2 Jahren

Thank you for an amazing review, Tyler! We're pleased to hear you're happy with Product Fruits.

Tomas
Tomas
Product Management in Tschechien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Simple & Intuitive tool for improving your product adoption

5,0 vor 2 Jahren

Kommentare: Its difficult to get the user onboarding right. First impression clear user guidance are crucial pro product adoption. With Productfruits you can do it. It bundles all necessary features for great price to cover our needs. We are using it for onboarding new users, announcing new features, getting feedback, showing hints to the user on specific places in the platform.

Vorteile:

Easy to set a simple product onboarding tour Easy integration No-code tours & hints builder Amazing support & help with custom use cases Customizability

Nachteile:

UX could improve even more (however current new version is great) To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors)

In Betracht gezogene Alternativen: Appcues

Gründe für den Wechsel zu Product Fruits: local vendor with amazing support with all features we needed for one price

Antwort von Product Fruits

vor 2 Jahren

Thank you for such a great review, Tomas.

Fabrice
Product Owner in Kanada
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Product Fruits Review

5,0 letztes Jahr

Kommentare: As of right now, it's going pretty great !
We some issues on finding buttons into our app, but that's mainly an issue on our side because of or CSS.
The people that we are working with at Product Fruits are really nice, even thought we are in Canada with different timezone, they reply quickly !

Vorteile:

The simplicity of using and learning the software, and the staff all-around !

Nachteile:

We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.

In Betracht gezogene Alternativen: Chamaileon, Pando, Userlane und UserGuiding

Gründe für den Wechsel zu Product Fruits: Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as Product Fruits. Also from the price stand, it was a big a difference between few of them. Easy choice.

Antwort von Product Fruits

letztes Jahr

Thank you for such a raving review, Fabrice.

Joao
Joao
Co-founder & CTO in Schweiz
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very comprehensive solution for product onboarding

5,0 letztes Jahr

Kommentare: We are using Product Fruits for:
- Product onboarding of new users with product tours and checklists
- Collect feedback using their widget
- Collect feedback using typeform and their in-app messages
And we will extend the usage soon with:
- Their life-ring and help center to provide a self-service support system for our users
- Hints to highlight specific features

Vorteile:

The amount of features Product Fruits support is incredible. With just one solution you cover most of the aspects of customer engagement and onboarding. In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes.

Nachteile:

The only aspect that I feel still needs some improvements are the support of survey interactions natively. It's still possible using Typeform, but if supported natively would be a tremendous addition.

In Betracht gezogene Alternativen: Appcues, Userflow, UserGuiding und Intercom

Gründe für den Wechsel zu Product Fruits: Their comprehensive solution at an affordable price that is not based on the number of users connected to the system but MAU.

Antwort von Product Fruits

letztes Jahr

Thank you for such a nice review Joao. Survey interactions noted, we'll add them to our roadmap.

Helena
Helena
Marketing manager in Tschechien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use and very helpful customer support

5,0 vor 2 Jahren

Kommentare: We use PF for online onboarding.

Vorteile:

Quite simple administration and customer support that answers all my questions. :) Nice and friendly team.

Nachteile:

The editor could be more user friendly.

In Betracht gezogene Alternativen: Userflow, UserGuiding und Intercom

Gründe für den Wechsel zu Product Fruits: ProductFruits was recommended by a person I trust. After a small research I found it offers the best price/quality ratio. Plus it is Czech company so quality is guaranteed.

Antwort von Product Fruits

letztes Jahr

Helena, thank you for such a nice review.

Luuk
CEO in Niederlande
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Awesome tool, perfectly worth the money

4,0 vor 2 Jahren

Vorteile:

The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform

Nachteile:

The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service.

In Betracht gezogene Alternativen: Appcues

Gründe für den Wechsel zu Product Fruits: The pricing

Antwort von Product Fruits

vor 2 Jahren

Thank you for a nice review, Luuk. I'll pass the kudos to our support. Reg. implementation, we received similar feedback from some other customers too and our product team is addressing that.

Dennis
Services Manager in Südafrika
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Product Fruits - Quick and Easy

5,0 vor 2 Jahren

Kommentare: We have been able to seamlessly onboard clients with Product Fruits, the new articles feature is great and provides a clean, branded interface to store all support documentation and release notes. The lifebuoy integrates with our chat interface and is a great 'center' for clients to quickly access support or information.

Vorteile:

The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, Product Fruits does all this and more.

Nachteile:

Nothing bad to report at this stage.....

In Betracht gezogene Alternativen: Appcues und Intercom

Antwort von Product Fruits

vor 2 Jahren

Thank you for a great review, Dennis. We're delighted you like the newly released Knowledge Base feature.

Samuel
Product Management in Deutschland
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

ProductFruits: A true Alternative to UserFlow

5,0 vor 2 Jahren

Vorteile:

ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on. Whether its the demo-mode with a chrome addon or the JS Integration, it was just a few line of codes until we were able to use it within our Employee Software Linchpin Hey. Configuration of Tours, so called Hints and more is very easy to learn and the capabilities are more than you would expect from such an inexpensive Product. It's best value for price on the market as far as I can see. And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software.

Nachteile:

The UI is not the most "modern" looking, but that is basically a type of personal taste- thing. Functionality-wise everything is perfect.

In Betracht gezogene Alternativen: Userflow

Gründe für den Wechsel zu Product Fruits: Pricing was one of the major arguments, especially regarding the variety of features ProductFruits offers for the price.

Antwort von Product Fruits

vor 2 Jahren

Thank you for such a thorough review, Samuel. Our support team will be delighted to hear that you said it was brilliant.

Stewart
Customer Success Manager in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent value for the money and timely support!

5,0 vor 2 Jahren

Kommentare: Excellent tool for giving users a one stop shopping location for all their onboarding and support needs.

Vorteile:

This is an excellent tool for onboarding and support for our web-based solution. Having step by step product tours, new feature announcements, searchable knowledge base, a feedback tool and live chat all in one place makes user support way easier for TrueRoll.

Nachteile:

It took a bit to figure out how to get Product Fruits to work with our website, but the support team was great with timely help and patient explanation. Now that I have the hang of the editor, it's easy to use.

In Betracht gezogene Alternativen: UserGuiding

Antwort von Product Fruits

vor 2 Jahren

Thank you so much for a great review, Stewart.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best onboarding tool out there

5,0 vor 2 Jahren

Kommentare: Even though we are not yet using all the features Product Fruits offers, we have seen our customers interacting and discovering features of our product that they didn't know about.

Vorteile:

Product Fruits integrates seamlessly with our SaaS product, allowing us to easily create product tours, knowledge base articles, hints... and supporting multi-languages in every feature. And support is awesome, answering in minutes, solving issues, or suggesting workarounds... they also hear your feedback to improve the product itself.

Nachteile:

The only thing I can think of right now is that the multi-language capabilities work differently from feature to feature (some unification could be good).

Jan
Jan
CEO in Tschechien
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

This software literally creates money

5,0 vor 2 Jahren

Kommentare: Productfruits creates money. It helps your SaaS to convert easily 10 % more of your trial users to paying customer. And let’s not talk about “%” because it sounds too vague. It means that your SaaS can earn additional tens of thousands of dollars a year without spending anything on ads. You would be stupid not to use this.

Vorteile:

Helps to grow base of paying customers = makes money (and honestly, that is the only thing I care about even though I can write about how awesome the UX and support are – they are. But I use Producfruits and keep paying for it for one simple reason. It can make us 100x the money it costs.)

Nachteile:

Maybe the fact, that it does serve pizza? I donť know about any cons.

Matt
Director in UK
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Highly recommend - easy to set up, very helpful team!

5,0 letztes Jahr

Kommentare: It's now much easier to provide onboarding to customers by showing them through the system instead of having to separately view our support guides.We can easily provide updates about new releases through announcements and make it easier for customers to update their settings by providing hints, tours and checklists.

Vorteile:

Very easy to set up. Features work really well and are easy to adjust. The editor is easy to use and its easy to make updates and deploy them only once ready so that the current live version is unaffected. Segmenting and rules makes it easy to ensure content only displays for the right people.

Nachteile:

I can't think of anything major. It would be great to have a link with our existing knowledge base to pull that in and for customer to search from that but it was very easy to add in links to articles on our main support system and for customers to search and link through so it's not a big issue. I can't think of anything else!

Antwort von Product Fruits

letztes Jahr

Thank you for such a nice review, Matt.

Mark
Marketing in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best bang for your buck... by a mile

5,0 vor 2 Jahren

Kommentare: Absolutely fantastic.

Vorteile:

Product Fruits does everything (and more) that much more expensive solutions do but at a fraction of the cost. The team is so incredibly responsive, they even created a customized integration just for me within a few weeks.

Nachteile:

Not much of a con, but it's still an early stage product and some of the UX/UI could be better. I imagine this will come with time.

In Betracht gezogene Alternativen: Appcues und UserGuiding

Gründe für den Wechsel zu Product Fruits: Features, Cost, Support

Antwort von Product Fruits

vor 2 Jahren

Thank you for such a fab review, Mark.

Tal
Product manager in Israel
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great customer service and great product

5,0 vor 7 Monaten

Kommentare: Amazing

Vorteile:

The customer service , [sensitive content hidden] was amazing, and the product is very easy to use

Nachteile:

Maybe add filter to lists and this it everything is great

Antwort von Product Fruits

vor 6 Monaten

Thank you for such a raving review, Tal.

Gagan
Product Manager in Deutschland
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Product Fruits has all the needed functionality to fasten users onboarding.

4,0 letztes Jahr

Kommentare: Business problems we are solving with Product Fruits:
We use Product fruits to help onboard our new users faster to our platform. With Product fruits click through demo solution we are able to help our new users get a good understanding of functionality’s within our application.

Vorteile:

1. Intuitive design - Easy to use. A tour was created with few clicks of a button. 2. Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform. 3. Pricing is spot on and definitely helps start-ups like us. 4. Their customer support team did an amazing job with an objective to resolve our queries ASAP. They were fast and would deploy their changes in less than few hours.

Nachteile:

No cons as such. They are constantly pushing to improvise their solution.

Antwort von Product Fruits

letztes Jahr

Thank you for a nice review, Gagan. Our support team will be happy to hear you saying they do an amazing job.

Maria Paula
Project Manager in Deutschland
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Productfruits best value for price and great support service

5,0 vor 2 Jahren

Kommentare: At first, Productfruits didn't seem so intuitive, but I got great support from them that helped me get started. The support is really great.

Vorteile:

Overall, Productfruits offers very impactful features such as the feedback widget or the possibility to integrate the support centre directly into the application. The variety of functions gives us the possibility to offer our users better experiences.

Nachteile:

The setup for us has taken a while due to the information that needs to be sent to Productfruits via the integration available to make the guided tours work in the way we expected. The integration is available but we have realised during the implementation that there is still information that we have not yet sent. There are some "missing" features that would be nice to have but Productfruits is always collecting feedback and taking into account the opinion of its users.

In Betracht gezogene Alternativen: Appcues

Antwort von Product Fruits

vor 2 Jahren

Maria Paula, thank you for taking the time to write such a nice review.

Jessica
Technical Writer in Deutschland
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great tool and awesome support

5,0 vor 2 Jahren

Kommentare: Great over all package. Nice tool, reactive and friendly support; great value for money.

Vorteile:

The product is quite easy to use for the major part of all functionalities. It's fun to create the user onboarding with product fruits because you can see really nice results in no time. In cases in which I'm struggling to get something right, the support is always ready to help and super friendly.

Nachteile:

Diving deep, you will of course find missing features or functionalities that could use some amendments. I'm quite sure that most of the features which I'm missing will be implemented in the near future.

Antwort von Product Fruits

vor 2 Jahren

Thank your for such a great review, Jessica.

Jan
Owner in Tschechien
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Product Fruits helps us teach our customers

5,0 vor 2 Jahren

Vorteile:

Ease of use. Price. Ease to get support.

Nachteile:

We would like it to have more features like helpdesk and knowledge base.

Fabien
Fabien
CPO in Frankreich
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Awesome product

5,0 vor 2 Jahren

Kommentare: I was unable to dedicate dev time to the onboarding experience. Now I don't need anymore. Product managers are free to do what they want.
I really was impressed by the quality of Product Fruits.

Vorteile:

Product Fruits help me and my team complete the onboarding experience on my own SAAS without the need of the dev than can focus on real features. Easy to use. I love the way I select where to place the content created with PF on my own SAAS.

Nachteile:

CSS selection for hints can be tricky sometimes.

Antwort von Product Fruits

vor 2 Jahren

Thank you for such a nice review, Fabien. Noting the comment regrading CSS selection.

Gordon
Digital Consultant in Singapur
Industrieautomation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review

4,0 letztes Jahr

Kommentare: I have a pleasant experience.

Vorteile:

Product Fruits software is easy to pick up. What impress me is the outstanding customer service.

Nachteile:

I would say i struggle initally to use this software but this is because i have never used a product onboarding app before.

In Betracht gezogene Alternativen: Appcues

Gründe für den Wechsel zu Product Fruits: Product Fruits allowed a monthly payment instead of a year long payment.

Antwort von Product Fruits

letztes Jahr

Thank you for a nice review, Gordon.

Pavel
Pavel
Product Manager in Tschechien
Verifizierter Nutzer auf LinkedIn
Programmentwicklung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great experience

5,0 vor 2 Jahren

Kommentare: Software will help a lot to every company, which want onboarding on their SaaS product fast. And, of course, it's a much cheaper option than the standard manual developer integration.

Vorteile:

Easy integration, great support, remarkable results right after implemenation, literally an immediate positive impact on business results.

Nachteile:

Since software is still at early stage, there is a lot of space for improvement. But it's not actually a disadvantage, since improvements went almost every week.