Dealertrack DMS Erfahrungen

Dealertrack DMS

Kommentare: I use this software daily to help keep the productivity at my company flowing. It allows us many great options to manage our operations. I would recommend this to those that are looking at the product for a complete solution.

Vorteile:

The software offers a true variety of options when it comes to daily operations. The team at Dealertrack is always on top of updates and communication and the system rarely if ever has any issues.

Nachteile:

There aren't many cons from my standpoint, it provides a tool to help get things done in an efficient manner. The only issue you may run into is when you have people setting up others accounts, they can either give too much or too little to the user in terms of options. I would advise training the HR or whomever you will have set the program up to be very specific to each persons roll in the company, again this is a user issue not the program itself

Credit Apps

Kommentare: The overall benefit to it is that we have a secure local to save all the application instead of having to hunt down a recorded call.

Vorteile:

It makes it easier to receive the credit applications from clients digitally verses over the phone.

Nachteile:

The credit application form allows clients to leave out important information that’s needed for a credit decision from a bank which means we have to call and get the information. At that point we might as well just get the whole thing over the phone. Also, the number of users allowed access to the program causes problems for being able to pull the info late at night when the people are gone for the day.

When it works it is acceptable.

Vorteile:

When it is up and running it is useful and would be great, the idea of what it can do is exactly what you would want. If I want to see the service history from the last year I couldn't get all the information I needed. Not sure if this is because we didn't have the software integrated correctly or what.

Nachteile:

Had problems logging on in the morning when I first got to work. The Vin scanner doesn't always read on the first try, have to scan and scan to get it to read. The mobile application just didn't work fast enough. I often had to go back to my desk to get all the data I needed and by then it was too late to capitalized on the initial interaction with the customer.

Customizable and Easy to use

Vorteile:

Very diverse DMS for the money. Switched from one of the other big three to Dealertrack and after we got our feet wet, you couldn’t make anyone go back.

Nachteile:

Need to ensure you take this rare time to start fresh and clean up your accounting and processes. No sense in bringing the old ways to the new set up (and typically you don’t switch a DMS often). We, unfortunately, did not do our due diligence and the implementation folks are going to do what you ask- which was foolish on our part. Because of that we had a few months after where it was not as smooth as I would have liked

Switched from Reynolds

Vorteile:

It is point and click, very easy to use. Everyone can be proficient from day one

Nachteile:

Has an occasional gremlin where a trade in will show up sold to the customer who murchased

Second Best of Lender Submission Platforms

Kommentare: Overall, it is an easy to use, And more importantly, easy to train platform. However, it lacks in the overall non pay-to-play capability in relation to it's peers.

Vorteile:

It is very easy to train employees to use and is esthetically appealing. Also, its integration with other products, specifically its DMS, is second to none.

Nachteile:

It is limited. You have to pay for everything. It has limited internal capabilities. Very expensive. No captive has partnered with them to mitigate said costs.

Dealer Track - Affordable DMS solution

Kommentare: Overall, it is not as good as some, yet still better than others. It tends to be one of the better affordable DMS available.

Vorteile:

>Overall Cost is the normal variable in choosing the DealerTrack DMS *Cheaper Dealer solution than either CDK or Reynolds &Reynolds >Some Aspects of the DMS can be Automated even though the overall solution is FTP based. >Navigation is not too intensive >Able to set up Auto run extractions for provision to a CRM Solution >Setup of reporting and or File runs is normally easily accomplished >Offers In house Integration with Service App X-Time

Nachteile:

>Reporting is not as extensive as offered by other DMS providers >X-Time integration can be spotty at times >Limitations on the amount of Historical data that is maintained within the DMS, remaining Data is archived and is not as easily accessible. >System is not Live update for Automated reporting *Example: Automated reports set up today do not get recognized by the system as such until the nightly update occurs. >Seems to be fewer people available at a dealership that possess the proper admin access required for setting up reports or reviewing High end information.

Dealer Track best software in the Automotive industry

Kommentare: I have used Dealer Track Since it's entry into the car business. It is difficult to imagine working a car deal without it.

Vorteile:

Dealer track has a tool for almost every need in the industry. Very easy to use. Always Improving and adding valuable tools.

Nachteile:

Cost should be tailored to dealership size and use of product. Not to take away from its value because there is no better tool for the automobile industry.

At your finger tips!

Kommentare: Overall dealertrac was functional and pretty quick for approvals.

Vorteile:

Allowes me to view multiple finance companies at a press of a button. Gives you information on additional documents that are needed. Quick information upload

Nachteile:

The cons for me is that it allowed other F&I users to see qualified and minimal qualified candidates. This did create issues with cherry picking.

DEALERTRACK

Vorteile:

DEALERTRACK IS VERY USER FRIENDLY AND I LIKE ALL THE REFERENCE MATERIAL AVAILABLE.

Nachteile:

I DO NOT LIKE THE FACT THAT IS SOME REPORTING YOU CAN'T REFERENCE TWO YEARS TOGETHER. YOU HAVE TO PRINT EACH YEAR SEPARATELY.

Customer Support for Printers - Hit or Miss

Vorteile:

Their customer support for troubleshooting with printers can be great. When you get a truly qualified support specialist, they really take the time to make sure your issue is resolved.

Nachteile:

Unfortunately when their customer support is lacking knowledge or wiliness to take the time to listen it can put a sour taste in your mouth.

DealerTrack DMS was the best DMS we have ever used...until it was no longer available in Canada

Vorteile:

The shortcut key options to create a deal or add a new line to a work order were the best for saving time, especially when creating multiple sales for the same fleet customer, or multiple PDI work orders.

Nachteile:

The accounting integration could have been improved to incorporate accessory sales and gross profits. We would have to add accessories and manually calculate the gross profit on the sale and installation.

Great Product

Kommentare: It has been a great experience. It was easy to set up and implement. It was easy to get all of our sales team on board

Vorteile:

This product is very easy to use, which ultimately makes my job easier. Their customer service is very helpful as well

Nachteile:

There have been several times my leads have gotten "stuck" and i have had to call to get them taken care of. It doesn't happen often.

Dealertrack is one of the leading full auto dealer solutions companies.

Vorteile:

Uptodate tech. Great source of options. Dealertrack as a company is very productive in their operations.

Nachteile:

Regarding the child company Dealer.com: Customer support has many breaks in communication between support reps and techs. The background coding environment used antiquated code. It takes way to long to resolve minor issues. Promises are often made yet are not fulfilled.

I use this everyday and it's great!

Kommentare: Keeps inventory and pricing up to date with little or no effort. It's a great product that we use everyday

Vorteile:

It's easy to use and keeps track of inventory and leads in a comprehensive manner. You can make as many quotes as you need.

Nachteile:

I wish the font and colors were darker because we have a hard time seeing the screen sometimes. Great product though.

Dealertrack, good but some faults

Kommentare: I have found that overall this is a good platform. I like the overall UI and ease of use.

Vorteile:

I like that I have become accustomed to all of the features and its ease of use. Being a daily user I need something that functions properly so I can work efficiently.

Nachteile:

Sometimes the software can crash with some regularity.

The center of your business

Kommentare: Again, integration with all of my CRM software makes this choice a no brainer

Vorteile:

It's integration with the best software and your key to all available lenders. They already have generated standardized forms so there are no times you'll need to reinvent the wheel

Nachteile:

Price, but you can only have two or is the criteria. If it's good and fast, it's not cheap. If it's fast and cheap, it's not good. And if it's cheap and good, it's not fast. Pick two.

Must have

Vorteile:

Easy of use. Organized. Easy to visually look at inventory. Feeds data to various websites with minimal hiccups and reliable.

Nachteile:

User interface is somewhat outdated and needs a fresh look. Easier ways to search for inventory.

Dealertrack could be easier

Kommentare: Dealertrack is middle of the road software that is somewhat easy to use.

Vorteile:

Entering inventory is easy. Connecting to our site is easy.

Nachteile:

Design and layout of some features is not easy, visually appealing.

Dealer Track is an excellent CRM tool to have when your preparing a new deal for financing structure

Kommentare: Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Vorteile:

Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.

Nachteile:

Unfortunately, not all Banks or Credit Unions use the Dealer Track platform. And you have to be established with a Bank or Credit Union to expedite a deal to. It would be nice if the system had Financial Institutes on their platform to help out Independent Dealers.

Dealertrack update

Vorteile:

The new update is easy to pull a credit report and customer information.

Nachteile:

Very very difficult for the inventory to be updated and merged with the application.

Where would we be without it?

Vorteile:

Easy to use how multi abilities to book out, and save inventory works great with DMS

Nachteile:

Just that I cannot integrate with our OEM product (as of yet)

extremely easy to use and very helpful

Vorteile:

extremely multi faced many things can be going on at the same time

Nachteile:

I have been using Dealertrack for a while i really like thats dms

Dealertrack Review

Vorteile:

It makes doing business with my lenders so easy and saves a lot of time.

Nachteile:

Nothing it works great, for what we need.

DEALERTRACK REVEIW

Vorteile:

THE EASE OF SUBMITING APPLICATIONS TO MY DIFFERENT LENDERS.

Nachteile:

I HAVE NO COMPLAINTS ABOUT THIS SOFTWARE.