great and friendly customer service

Bewertet am 15.2.2017
Giselle C.
owner
Pharmazeutika, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: always very helpful and supportive of our business needs. If there is any issues, concerns, or changes we need to make they are always willing to help and make necessary changes to
program based on our personal business needs.

Vorteile: easy to use and the ability to suggest things that are useful to your own business and
most of the time they make those adjustments to the program to help your business be more
efficient and productive.

Nachteile: inability to request refills by fax with out having to print papers on regular basis.
a list that shows you all the patients and medications that were filled last month but not this month whether or not there are refills left or not.

If you need to go out of business, this is the system for you!

Bewertet am 16.5.2017
Jeffrey B.
owner
Pharmazeutika, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
3 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: If there is any other option, do it!

Vorteile: This software is reasonably priced, but you get what you pay for! I couldn't afford the big pricey system when I opened Greenway Pharmacy during 2012. The affordability of Abacus helped me open, but I wonder if it was really worth all of the hassle and frustration. Thanks for all of the gray hair, Abacus!

Nachteile: You are their best friend while you are considering buying their system, but then you find out-Terrible! I repeat- TERRIBLE! customer service- Don't bother calling the after hours service number... they will tell you they can't log on from home. They wanted ME to pay for THEM to set up for controlled substance escript receiving!? Last but certainly not least, if you have a problem, their fix is to have you download another version (takes over an hour) and hope whatever you need works in the different version. Heaven forbid if it happens to turn 5:00pm in the middle of a fix. They go home! One time they just hung up without even mentioning they were done for the day... LOSERS!

Abacus is a very helpful company,

Bewertet am 26.7.2017
Tony R.
Client aquisitions
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Privately Held / Family Owned. They are one of the few companies left in this industry that is not owned by a large corporation or wholesaler and, they have a support staff with impeccable follow up

Nachteile: Most features are free, but depending on your niche there are a few are separate modules to be purchased.

ABACUS RX REVIEW

Bewertet am 19.9.2012
Sylva C.
PHARMACIST
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I HIGHLY RECOMMEND THIS SOFTWARE.

Vorteile: VERY SIMPLE AND EASY TO USE AND LEARN. CUSTOMER SERVICE IS PRETTY GOOD.
I AM SATISFIED WITH THE SOFTWARE SO FAR.

Nachteile: I HAD A HORRIBLE EXPERIENCE WITH THIS SOFTWARE ABOUT TWO MONTHS AGO. ALMOST EVERY RX I BILLED TO CVS/CAREMARK OR AMERIGROUP(FL). GOT REJECTED. WHENEVER I CALLED THE INSURANCE THEY WOULD TELL ME THAT THEY HAD A PAID CLAIM, BUT I WILL BE SEEING A REJECTED CLAIM AT MY OWN END. AFTER SEVERAL TRIALS THE CLAIM WOULD GO THROUGH. BUT THE MORE BITTER ASPECT OF THIS WAS THAT FOR EVERY REJECTED,PAID OR REVERSED CLAIM CVS/CAREMARK WAS CHARGING ME $0.12, AND THE SWITCH COMPAY(RELAY) WAS CHARGING ME. I WAS MILKED DRY! ABACUS CUSTOMER SERVICE WAS MUCH WILLING TO LOOK INTO THE CASE BUT THEY DID NOT SAVE ME A DIME AS THEY SAID THAT THE HITCH IN TRANSMISSION WAS FROM CVS/CAREMARK AND CVS CLAIMED IT WAS FROM MY SWITCH COMPANY. BUT I PAID FOR IT ALL. THIS HAS BEEN RESOLVED AT THE MOMENT.

Excellent Pharmacy Software

Bewertet am 29.8.2010
Sam G.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I would recommend this software to anyone. They have a very good customer service team, a very good product and the price is right!

Vorteile: I have trixed numerous pharmacy software such as QS/1, RX30 and others. The Abacus software Visual Pharmacy Plus is by far the best software we have every worked with. It's easy to use, has all the features that you need and more.

Nachteile: Their mail order package is not as robost as I would want.

Antwort des Softwareanbieters

von Abacus Rx an 15.3.2012

THANKS FOR YOUR NICE COMMENTS.

ABACUS GREAT PROGRAM!!!

Bewertet am 17.9.2013
Mody S.
MANAGER
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: THE ABACUS SOFTWARE IS GREAT ASSET TO MY COMPANY. IT IS VERY USER FREINDLY AND AFFORDABLE FOR ANY PHARMACY TRYING TO START OUT. THE ABACUS TEAM IS ALWAYS AVALIABLE FOR ANY TROUBLE SHOOTING AND VERY HELPFUL (JUAN MANDIEDO) IS ABSOLUTLEY ONE OF THE MOST KNOWLEDGABLE EMPLOYEES. GREAT PRODUCT AND SERVICE WITH 2 DIFFERENT TYPES OF PROGRAMS TO UTILIZE IN YOUR PHARMACY. HIGHLY RECCOMENDED.

ABACUS REVIEW

Bewertet am 28.8.2014
Bernarda C.
PHARMACIST
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: ABACUS, HAS BEEN AN EXCELLENT SOFTWARE,AESY TO USE, WE HAVE BEEN WITH THEM FOR MORE THAN 4 YEATS, THE PERSON THAT ALWAYS HELP US HER NAME IS MARIA ZENTENO, SHE HAS A GREAT ACTITUD, ALWAYS THERE TO HELPS US FIXING ALL THE PROBLEMS THAT WE HAVE, EVERYTIME THAT WE NEED TO FIX AN ISSUE; THEIR COSTUMER SERVICE HAVE BEEN REALLY HELPFULL ESPECIALLY MARIA ZENTENO.

Thumbs up

Bewertet am 18.9.2013
Gladys A.
Manager
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: The program is very user friendly easy to manage. Has the ability to let you work with multiply windows at the same time . Keeping you at paste with patients. It also contains a training video that helps you and new personal learn the system quickly .

Easy to Use

Bewertet am 9.3.2015
James S.
Medical Profesional
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I've used many pharmacy softwares during my professional career..I found Abacus Pharmacy Plus Software best among them. I've suggested to use this software to many of my friends also.

Cancellation of Account is a Nightmare

Bewertet am 28.12.2016
Kerry M.
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis

Kommentare: We were always pleased with the software. However, we needed to upgrade to a different software to accommodate the growth of our pharmacy. When I tried to cancel the monthly maintenance charges, no one would return my calls and acknowledge my request. This has been going on for over 6 months. They continue to take out the auto withdrawal from my account each month. I have sent numerous emails and a letter and they still ignore my phone calls and requests for cancellation.

AbacusRX software team is helpful

Bewertet am 22.4.2015
John B.
Pharmacist/Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Juan has been extremely helpful and knowledgable about the product, and the transition has been smooth coming over from previous company.
IT was great. Thank you

Best software

Bewertet am 14.9.2013
Jorge T.
Pharmacy manager
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: My pharmacy is been with Abacus for the las 8 years. Their customer service is outstanding and the product is excellent.
We are very happy with their service.

Very satisfied with Abacus software

Bewertet am 13.9.2012
Zugeilys C.
onwer
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I'm very satisfied the product and service

Vorteile: Covers all my needs and customer support does a great job.

Nachteile: no problems with the software

I would recommend

Bewertet am 29.8.2012
Juan R.
Owner
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Works well with my pharmacy's workflow

Vorteile: Many Modules available

Nachteile: So many features it takes a while to learn but worth the features

Very good pharmacy software

Bewertet am 13.9.2012
Jessica G.
Onwer
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: It has helped us out alot.

Vorteile: Access to many features
customer support is always there to help

Nachteile: No issues with program

Handles all my needs

Bewertet am 13.9.2012
Jorge T.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: This is a very good product that handles many pharmacy functions

Vorteile: Customer support is helpful.

Nachteile: I've never had a problem

Very good and reliable.

Bewertet am 17.10.2015
Giselle C.
Manager
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Love the quick and knowledgable customer service that is available!!

great product

Bewertet am 30.8.2012
Danny P.
owner
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Very user friendly

Vorteile: has more features than previous program i had

Nachteile: select workflow adaptations

Easy to work with

Bewertet am 17.10.2015
Mike M.
RPT.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Very helpful with adults and work flow.

Great Product

Bewertet am 29.8.2012
Lazaro D.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Very satisfied with software

Vorteile: Excellent customer service

Nachteile: I've had no issues

Great Software

Bewertet am 13.9.2012
Yamilet R.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: It's a great product.

Vorteile: Great customer support.

Nachteile: no issues with software

Excellent software

Bewertet am 30.8.2012
Laura G.
Pharmacist
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: customer service is excellent

Vorteile: very easy easy to use

Nachteile: i've had no issues

Great Product!

Bewertet am 11.9.2012
Iris M.
Rhp
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Fits all my needs.

Vorteile: Great Customer Support.

Nachteile: I have no problems.