Caterxpert is lost in the past and offers very little support

Bewertet am 22.5.2019
Robert S.
Administrator of Catering Operations
Gastgewerbe, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's just BS. They're unsupportive when there are glitches within their system, they have very unethical and intransparent business practices on the tech side when errors are reported - to the extent that they will hide the root issue by saying they can't replicate the problem (because they have access to your database and will just hide the issue!) Dont work with them, they're slimy and being quickly surpassed by their competitors. TRY CATERESE!

Vorteile: The software is somewhat full featured and allows full service catering companies run the majority of their systems with a single interface.

Nachteile: Because CXP tries to cover every base at all times they have spread themselves way too thin. There are many technical holes in their software and bugs/glitches that they are not able to explain. When our company in particular has reported issues they have gone to lengths to hide the issues by going into our database and making changes in a way that conceals the overall problem and then come back to say that it was not replicatable and thus will not happen again. Caterxpert has been very opaque when releasing patches and updates, often excluding some or all changes made to certain modules or sections of the database. Their user manuals are very outdated and do not represent the newest form of the software. Many times when we have requested updates or fixes to various parts of the software they do not have any explanation or reason as to why they arent feasable, it's just a no. Caterxpert does not integrate with other Catering or Party Planning softwares we use such as our CRM, nowsta, socialtables and other various programs we use when planning events while those programs do work with the other big name catering softwares.

Terrific application for a catering business

Bewertet am 10.8.2017
Lawrence C.
Vice President
Essen & Trinken, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We run our entire business through caterxpert and it gives us a view into our margins by event like never before.

Vorteile: Caterxpert has given us insight into our business in a dynamic way, showing us metrics we were never able to see before!

Nachteile: Ability to customize reports and consolidate data from multiple reports. We can do this with excel but would be more convenient to generate with out the extra work.