MarcomGather Erfahrungen

MarcomCentral has become integral tool for our company

Kommentare: Since we started offering MarcomCentral portals to our clients (both old and new), we have seen measurable results in overall departmental gains within our company. Not only are we able to offer a personalized portal solution for each individual client, we can also offer them the ability to track all data collected throughout the order process, and with the recent upgrade to the MarcomCentral Admin tool we can develop these new portals much quicker than ever before.
While sometimes creating complex versioned or variable templates for use in the portal can be difficult, the Marcom support team is always quick to help out with any issues that come up. Both the Graphics Support team and the General Support team are extremely reliable, and always seem eager to help us find a solution that works.
Thanks to MarcomCentral, we are able to offer an incredible service to our clients which has allowed us to create a new market for our company that few of our competitors can offer.

Vorteile:

The portals can look as professional as you want them too. The ability to personalize nearly every part of the portal is nice. Seems to be very stable. AWESOME customer support teams.

Nachteile:

Currently not enough turn-key add-ons available for SSO and other web services.

Marcom Central is the engine that makes our company roll.

Kommentare: We're a somewhat unique customer of MarcomCentral, as we first started working with what is now known as the Web to Print edition when it was in the hands of co-developers Corporate Store and Collabria dating back to 1997.
I have been a print services provider since the mid 1990's and I honestly don't know what my business would look like today were it not for this solution. I think the best way to describe its significance is this (brief) story: Nearly six years ago, I 'fired' my former business partner and started my own company. I immediately asked my largest client, a Billion dollar enterprise, if they would stick with me and become our anchor client for this 'new company' that has existed for less than 48 hours. Their answer was a resounding 'yes', and with that, we got right to work - with MarcomCentral as our partner. My resignation and simultaneous launch of new business was a calculated risk to be sure, but I knew that with MarcomCentral as our partner, we could scale quickly, and appear larger than we were. Of course, the name of the game is being better, not necessarily larger, and with MarcomCentral and our terrific team, we see a bright and better future.
In 2017, we are focused on introducing several new key features of the Web to Print edition to our top clients, and we think this will entrench the solution even more within their businesses.

Vorteile:

Ease of use for our clients

Nachteile:

Some dashboard features are too complicated to use

Fusion Pro

Kommentare: Marcom Fusion pro has been working well for what we need it to be other than the price.

Vorteile:

Fusion Pro is a great software for what we use it for with our variable data. We also use two RICOH machines to send info to.

Nachteile:

I personally think the software is over priced for what it does. As a printing company our main software is XMF. We use Fusion Pro to only send variable data files. So we do not send files all the time from it so this is why it is extremely expensive.

An Integral Part of Our Business

Kommentare: MarcomCentral has been an integral part of our business for over a decade, accounting for a large amount of our print orders and accommodating the many various needs of our customers in their marketing efforts. With over 30 storefronts and some 60 customers utilizing the software, the versatility and dependability of MarcomCentral allows us to provide tailored solutions to accommodate both small and large customers, and provide them not only a quick and easy method to distribute their brand materials, but also innovative tools to improve and expand their marketing capabilities.

Vorteile:

MarcomCentral is always evolving and introducing new and useful features to enhance its viability

Nachteile:

In comparison to other competitors of a similar nature, the cost is significantly higher.

Flexible Software. Responsive Customer Service.

Kommentare: Having switched from a competing system, we have found Marcom Central to be a definite upgrade. It easily fit into our production workflow and offers us much more flexibility for our clients and integration with our MIS system. Customer support has been excellent and responsive. The online community surrounding Marcom Central is another great asset and resource for us, and it great that the company supports and encourages it. The training staff and on-boarding program is comprehensive and was very helpful in getting us up and running in a short time. I would recommend Marcom Central to anyone looking at web-to-print and media asset sites.

Vorteile:

Flexibility. The software is stable and built on current standards, making it compatible with almost all platforms. The software is intuitive and easy for our clients to navigate. We have had to do very little training for our Users.

Nachteile:

It's greatest strength is also it's greatest fault. Because of its ability to handle robust jobs, it can be a little more technical to set up products. But with the excellent and responsive support staff at Marcom Central those hurdles can be overcome quickly.

Excellent product - just needs better service

Kommentare: We've been a Marcom Central customer for well over 10 years.
Marcom Central is by far the best product of it's kind that we've found and tried. It's features are robust and are continually being developed and upgraded. There is, however, room for improvement.
Overall, Customer Support is lacking. The Admin Tool system does not have any adequate or intuitive Online Help system (compared to the old Manager interface). Additionally, while your phone support staff is knowledgeable and helpful, it often takes a day or more to get any kind of response from Tech Support or our BRM. When our customers' projects are completely on hold in order to get an answer to a question or have a minor task completed, it looks bad to our customers who don't know and don't care that the delay is not our fault, but yours.
Additionally, when having to make multiple changes to multiple portals, the Admin Tool lost a lot of functionality for power users - it just takes too many clicks to get things done. The old Manager remembered more settings and didn't require as many clicks. Additionally, several feature requests are needed - such as creating more Bulk Ops capabilities (like editing User Groups with spreadsheets).
While your product is excellent and I do recommend it, it seems that the service end of what Marcom Central has to offer still has much room for improvement.

An excellent and powerful e-commerce system.

Kommentare: The MarCom system is an excellent and well-written e-commerce system, geared specifically towards the print and fulfillment industry. It's learning curve is fairly steep, and there are a lot of features that are only discovered through exploration, but their training and support staff are first-rate and will get you through it. The system is eminently flexible and it is a very true statement that the more effort and interest you expend in your initial startup the more powerful it will be in your use.

Vorteile:

It is extremely flexible.

Nachteile:

The learning curve is pretty steep, and the same flexibility that is its strength requires you to keep a lot of information close at hand in order to fully use it.

Excellent Product!

Kommentare: We have 8 stores running including a Nationwide site. We are very happy with Marcom Central and the products they offer, all under one roof. Customer Service is excellent and helpful. Our BRM Tammy Shepard is exceptional is keeping us going at 100%.

Vorteile:

Ease of use and logical

Nachteile:

At time limited

Just Started with This ... Love it so far!!

Kommentare: We just started using MarcomCentral via a reseller/printer who set it up for us. So far, I have been impressed. We used other software before and never really got it off the ground. I am amazed at how versatile this system is. While I'm not specifically setting it up, every complex thing I give them (I think is complex) they are able to easily produce with the system. This is transforming our company!

Vorteile:

The versatility is great. This is becoming an intranet of sorts for us--a one-stop shop for print on demand, assets, training materials, and more!

Nachteile:

I think the end user interface could use a freshening, but I hear a new version is coming out soon that might address this.