SendGrid Erfahrungen

Ich würde sendrgrig jedem empfehlen

Vorteile:

Mit dieser Software sind wir sehr zufriedenSie erhalten einen vollständigen Bericht und können leicht feststellen, ob Ihr Kunde die E-Mail erhalten hat oder etwas schief gelaufen ist. Das ist einfach unbezahlbar.

Nachteile:

Keine Nachteile für mein Unternehmen, daher auch die 5 Sterne bewertung

Pretty solid product with a good reputation, but can be pricey

Kommentare: My overall experience with SendGrid has been positive. I appreciate its reliability, detailed analytics, and user-friendly interface. My only concerns are with pricing scalability and occasional customer support challenges, but the platform consistently delivers effective and impactful email campaigns.

Vorteile:

SendGrids high deliverability rates, solid tracking metrics and easy to use interface make it a very attractive offering in a competitive space.

Nachteile:

The pricing structure mean that scalability can be a concern, there are some sudden jumps in pricing. The step from 200k to 250k emails a month takes you from $89.95/mo to $249/mo which is a suddenly 3x cost increase, with similar 2x increases at the next intervals. Having unit-based pricing would be less stressful than suddenly crossing a threshold.

In Betracht gezogene Alternativen: HubSpot Marketing Hub und Mailchimp

Warum SendGrid gewählt wurde: SendGrids developer tools made it far easier to integrate with than Mailchimp, for what we needed to do.

Zuvor genutzte Software: Mailchimp

Gründe für den Wechsel zu SendGrid: The developer offering was much simpler, and the starting pricing was fairly attractive if a little bit of a honeypot to get you on their ladder.

Sending SaaS emails through the service is the best option.

Kommentare: Minimal running costs and the minimal need for application development make the API cost-effective. Even as a simple SMTP gateway, the API can perform many functions. These include distribution results and bounce information, which make the proper operation possible. MTA SaaS services are made possible by the original. It is used to display messages from the service provider and notify the public of upcoming announcements. Nowadays it is difficult to operate with an original because it could be used by malicious third parties as a spam pass-through. However, it can operate securely if appropriate security measures and patches are applied frequently. Using the SendGrid service frees business owners from work they cannot control.

Vorteile:

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Nachteile:

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

SendGrid is our #1 email sender for newsletters and outbound

Kommentare: We use SendGrid for newsletter and outbound sequences and our overall experience is positive. It serves its purpose, while some of the functionalities could be improved.

Vorteile:

I like the ability to send single newsletters, or automations. I like the segmentation of the contact lists. I like the interface and user friendliness. I like the foreign IP address for risk free outbound initiatives.

Nachteile:

I would invite the possibility to merge contact lists. I would also invite more intuitive set up of the automations. I would love better analytics with the automations.

Customer Service Is Terrible

Kommentare: As long as you don't have an issue and need CS their tech works great and have a good value proposition. When I can find another company with a similar value proposition and even decent customer service I will switch.

Vorteile:

They present a good value and a dependable product

Nachteile:

Customer service is terrible. It used to be pretty good. They have made getting service more difficult, and when you use the chat they try to redirect you away. So when you chat you get in a queue and they text you when you are next. I get a text go to the chat and it says >1 Minute. I stay on for 3-5 minutes no one is there, I go back to what I am doing and when I go back the chat closed. Do it all over again, and this time within a minute someone gets on. I message 7 times my question and issue, 10 minutes go by before I get an answer. The whole process is terrible and purposefully by design treats their paying customer like trash. You don't matter, your time doesn't matter, and in fact you are an idiot for not figuring out the issue on your own. Even when my question/issue was something ONLY they can do. I do not have the ability to increase subusers, only they do. I wish I could say that this is a SendGrid issue, almost every business has rearranged their CS to serve employees, which usually is at the expense of those who pay to make the whole operation work.

In Betracht gezogene Alternativen: SparkPost

Gründe für den Wechsel zu SendGrid: I also use Twilio, seemed like a reasonable thing to use both services.

Effective and affordable

Kommentare: We have used SendGrid for transactional emails for over ten years. It works. It’s simple. It’s affordable.

Vorteile:

SendGrid is straightforward and does what we need it to do for an affordable price.

Nachteile:

SendGrid is not complex enough for out marketing email needs.

In Betracht gezogene Alternativen: Mailchimp

Gründe für den Wechsel zu SendGrid: I chose SendGrid because its functions as we need it to and it’s affordable for a small startup.

E-mail Marketing optimized for Professionals

Kommentare: SendGrid is a tool made for those looking for industrial strength e-mail marketing. If you have a small list and want a free tool where you have many templates and can drag and drop designs, MailChimp is the right tool. However, if you are sending millions of e-mails and want to use code and highly technical attributes with tens of thousands of users in your e-mail list you pretty much have to abandon MailChimp and SendGrid is the best tool in the space

Vorteile:

The code editor and how everything is optimized for coding allows for truly beautiful e-mail marketing campaigns. SendGrid can accommodate beautiful e-mail templates that were created in HTML/CSS, you just have to know how to code for it to be useful for you.

Nachteile:

They do not have a way to graphically edit particularly easily like with MailChimp. To make a good looking e-mail marketing campaign you must know how to code, there are not a lot of templates provided for you to edit or drag and drop. It was not intended as a tool if you would like to drag and drop. On the upside this got us to learn how to code better.

In Betracht gezogene Alternativen: Mailchimp

Warum SendGrid gewählt wurde: MailChimp actually gets very pricey after you exceed 2,000 users. MailChimp also lacks the sophistication you need when you start doing more advanced activities companies like Uber and Spotify do. If you see sent by MailChimp you know it's a small business.

Zuvor genutzte Software: Mailchimp

Gründe für den Wechsel zu SendGrid: SendGrid is professional strength e-mail marketing.

Sendgrid is a great tool for program driven emails.

Vorteile:

I admire SendGrid for its seamless setup process, allowing even novices to integrate sophisticated emailing capabilities into their applications swiftly. The clear and comprehensive documentation walks you through every step, and the intuitive API makes crafting and sending emails a breeze. Not to mention the extensive libraries in various languages, reducing development time and effort. Truly, its convenience and efficiency make it a preferred choice for developers looking to implement email services.

Nachteile:

The support seems to be slow to respond at times and/or not very effective. Also delivery is not the best in the industry. but still very good.

Excellent, reliable - I recommend; using for years pre-Twilio

Vorteile:

Reliable, excellent delivery rates, clean API - I like 'em. Have used for years including Pre-Twilio acquisition, and still good service.

Nachteile:

No complaints here. Not sure what to write.

In Betracht gezogene Alternativen: Mailgun

Gründe für den Wechsel zu SendGrid: We use both - for different reasons / types - both great products and no wrong answer.

High potential

Kommentare: Has high potential, very secure with 2FA, limit the amount of templates you can have in each account and overall ok

Vorteile:

Easy to use API, advanced features, relatively friendly and very secure with 2FA foreced on you and every user in the system

Nachteile:

Customer support can improve significantly (didn’t reply to my ticket for more than 2 months, I had to approach the sales department for making sure my ticket is reviewed)

A Great Email Marketing Software

Vorteile:

I like the customer communication features offered by SendGrid. It handles email marketing really well and SendGrid has all we need.

Nachteile:

Not a single complication with SendGrid.

That's the best smtp software you can get for your buck

Kommentare: i would recommend sendrgrig to everyone my mum included. It's just the best smtp provider if you consider money and value

Vorteile:

ok this is not a free software but you can get all you want: just smtp or stats and more.. what I really enjoyed was the stats service.. If you run an e-commerce you'll be familiar with the question: "did my customer got the email?" well with sendgrid you can actually answer that question. You'll have a full report and you can easily tell if your customer got the email or something went wrong. This is something just invaluable.

Nachteile:

This is not a pricy software but you need to understand its value. if your business is not big enough maybe it will be hard to sustain. nevertheless i just can say this is the place to look even if you have a small business. unless you want to take the burden of handling smtp this software is just awesome.

In Betracht gezogene Alternativen: MailUp, Zoho Mail und Mailchimp

Warum SendGrid gewählt wurde: This is the best software if you need an affordable secure smtp with stats and cherries on top.

Zuvor genutzte Software: Zoho Mail und Mailchimp

Gründe für den Wechsel zu SendGrid: SendGrid is my recommended choice. I'll keep suggesting it to all my customers.

Perfect for my use case

Kommentare: Our use case is simple: We need reliable deliverability of emails to up to 2,500 addresses, three times weekly, and we need to be able to track bounces, address changes, etc. easily. Sendgrid provides that service well and at an affordable price point. It also offers traditional "email marketing" services, which we do not use and cannot evaluate. For our needs, it's a solid offering.

Vorteile:

The media center I run submits three political op-eds per week to about 1,300 newspapers in the US (and sometimes another 1,200 internationally). Sendgrid delivers those emails in a timely manner and keeps track of bounces, etc.

Nachteile:

Setting up to use the API from a custom email address is a bit cumbersome.

In Betracht gezogene Alternativen: Mailchimp

Gründe für den Wechsel zu SendGrid: Competitive pricing, ability to send directly from our address using an API, and ability to maintain our list on our own server rather than on the service's.

More about deliverability and less about total email marketing solution defines sendgrid.

Kommentare: Sendgrid is great with delivering emails and is undisputed in transactional emails . Use it for its top notch deliverability, reporting and analytics as no other application even comes close to it in these areas but as a total email marketing platform; it lacks behind as it has very few campaign automation features, it is difficult to get used to and has a poor customer support. It is also slightly more expensive than others and falls in the middle of the lineup in terms of pricing.

Vorteile:

Deliverability, reporting and analytics and email validation are the areas where sendgrid is at the top. It even tells you if the email ids you are sending emails to are active or are misspelled or are disposable. It has excellent reporting features and lets you know the emails which bounced, got opened or got unsubscribed. Its email editor is good wherein you can edit existing templates using drag and drop features and you can also use tags for sending personalised emails.

Nachteile:

Campaign automation, segmentation of contact lists are severe drawbacks of this application. There is hardly anything you can automate in terms of automating your campaigns or automating when to send emails on certain action points.

In Betracht gezogene Alternativen: Brevo, Mailchimp und Mailjet

Gründe für den Wechsel zu SendGrid: Because of its deliverability.

Simplified email service

Vorteile:

Our business application uses Sendgrid for various purposes, including notification, authentication, and transactional data. We migrated from a competitor that was draining our bank accounts and causing a slew of problems. The cost was a good match for our budget and objectives, and the send grid was a perfect fit for us. They provide some handy online manuals to get you started, as well as a variety of configurable options to make sure the device is suitable for you.

Nachteile:

It requires greater adaptability and customization tools to be successful in the long run. I couldn't discover a method to adjust automatic track in UTMs; it can only be activated or deactivated, which isn't convenient. The integrating and installation procedure were the most challenging aspects of implementing Sendgrid for us. However, customer assistance and YouTube tutorials were beneficial.

An Easy to Use Email Marketing Software

Kommentare: The detailed stats from each email campaign is amazing, and the Unsubscribe groups option really helped with GDPR compliance

Vorteile:

1. On the bottom left side of the dashboard is a small reputation percentage bar, that measures your reputation. The bar is updated daily based on your email sends, your reputation goes down if your email bounces or is marked as spam. 2. Stats: SendGrid provides A LOT of data on the performance of your email campaigns, these stats are: Requests, Delivered, Opens, Unique Opens, Clicks, Unique Clicks, Unsubscribes, Spam Reports, Bounces, Blocks, Bounce Drops, Spam Report Drops, Unsubscribe Drops and Invalid Emails. SendGrid also provides stats such as: Global Stats, Category Stats, Category Comparison, Subuser Stats, Subuser Comparison, Geographical, Email Clients & Devices, Mailbox Provider Stats, Mailbox Provider Comparison, Browser Stats, and Browser Comparison 3. A/B Testing 4. Unsubscribe Groups: This is without doubt my favorite feature from SendGrid. When you click on "Marketing" on the left side of your dashboard, and select tour from the drop down, it sort of lists steps to set up for sending marketing emails. Step 3 on the list of things to do is to create unsubscribe groups. Here you can Create groups that represent types of email that you regularly send to your recipients. If a recipient chooses to unsubscribe, they will have the option of selecting which of these groups they want to unsubscribe from.

Nachteile:

1. The Email templates in SendGrids gallery are a bit basic which initially wasn't a problem as I liked creating my own template, but I did not like how I couldn't modify the "columns" module to my taste. I wanted to create a template with three columns with the center column bigger than the two on the side. The idea was to have my client's images linking to their projects (On their websites) on the side columns, with the write up in the center column. However, that couldn't be done (At least so far it seems so as I can't find any option to tweak the size/width of each column) as each column has an equal width. 2. No automation function: I'd like to create a sort of If/Then sequence where I can resend an email to a group of people after x days, for example, I'd like to resend an email (With a different heading of course) to people who have not opened the first email after four days.

If you're tight on the budget...

Kommentare: It did what we needed it to do, so that was good. We used it for over a year for monthly newsletters, but as soon as our marketing budget allowed it, we switched to MailChimp.

Vorteile:

It did work and it did send the email newsletters that we needed it to. Therefore, it wasn't a complete waste of money :D Compared to many other options for email marketing, SendGrid was one of the cheapest options (except for sending the newsletters manually through one's email) and that was one of the reasons why we went with it.

Nachteile:

It's got a lot of features, but they feel half-baked (I'm sorry, but they do.) For example, you can unsubscribe those whose emails have bounced or who unsubscribed. But in order to do that, you need to download those lists, then upload them to a special list you can call "unsubscribes" or whatever, and then, right after you've imported this list, you delete it - along with associated accounts. THIS deletes the people who bounced from your lists. Seriously?! The annoying thing was the styling within the newsletter. I am a perfectionist, so all text sizes and everything should be consistent. However, SendGrid kept changing the styles of my text and I had to choose "Normal" several times (even after copy-pasting the text from Notepad that doesn't support formatting AT ALL). And if you click on "Edit HTML" (which I often do because it's a fast way to clean away all the annoying tags), SendGrid would convert my block to HTML and would have an entirely different set of styles for it. Also, the support pages were written for someone who is native to this SendGrid thing and not a newbie. Despite doing email marketing for years, I had a hard time understanding what I need to do.

In Betracht gezogene Alternativen: Reply und Mailchimp

Used to be great but new API is both non functional and not supported at all

Kommentare: Currently we are extremely frustrated and disappointed with both the support and the product itself. I would leave tomorrow if we could.

Vorteile:

Originally it gave us full visibility into our emails and helped us get much better tracking on who was receiving what and when. Important to know emails had been delivered as we deal with large numbers of payslips and emails for our clients.

Nachteile:

Recently there's been a change with their new API which has been nothing short of woeful. We've had multiple clients either having emails not sent (where did they go?) or sending emails twice because they are getting incorrect feedback that the email hasn't been sent. (delivery report being wrong). This has been for invoices and payslips which are highly sensitive information to be missing or duplicated. It's made us look like fools repeatedly and our clients are furious. Sendgrid literally has one function which is to send emails and it's failing to do that accurately. The response for help in these scenarios has been non-existent at best and negligent at worst despite having been a client for over a year. We haven't had a response to urgent requests for over 4 days and our clients are furious.

The best mailing solution?

Vorteile:

I think, that SendGrid might be the best solution for e-mail marketing purposes or sending automated e-mails in some sort of user flow. It really speeds up the development. The desktop/mobile formats make it easy to reliably send pre-specified e-mails.

Nachteile:

Some customizations might not be that straight forward for someone.

In Betracht gezogene Alternativen: Brevo und Mailchimp

Warum SendGrid gewählt wurde: Too few customization options.

Zuvor genutzte Software: Brevo

Very simple

Vorteile:

Send massive mail with this service is very simple

Nachteile:

Maybe the price for thousands mail in a month is too expensive.

Good but pricy option for Transaction Emails and 3rd party SMTP

Kommentare: We use this for our learning website to validate emails and send course and account-specific notifications to the signed-up users and it is really a hassle-free tool.

Vorteile:

Easy of getting startedGenerous Free TierSMTP

Nachteile:

Pricing is on the higher side as compared to the competition

In Betracht gezogene Alternativen: Mailchimp

Warum SendGrid gewählt wurde: Better UI

Gründe für den Wechsel zu SendGrid: Pricing at that point of time

An amazing email marketing tool for sending bulk emails

Kommentare: Awesome!!! Its an amazing tool tool that offers metrics which helps us delivers results to our clients.

Vorteile:

We’ve been using sendgrid for more than 6 months now for our clients and we’ve seen amazing results with it. We’ve seen a conversion lift of somewhere between 10-12% which is great. The thing that I find most useful is it lets you collect signups and feedbacks right into the emails. I know its not some out of the box features but we’ve tried many other tools and we found sendgrid to have the easiest setup. The deliverability rate is also great for a email marketing tools and the metrics that it offers are really insightful. It helps us regularly monitor and reiterate our email sequences to optimise performance.

Nachteile:

I don’t think I’ve noticed any cons yet in my 6 months of usage. Its bug free and easy to set up email marketing tool

In Betracht gezogene Alternativen: ActiveCampaign und Mailchimp

Gründe für den Wechsel zu SendGrid: ease of use

Sendgrid - send mail easily

Kommentare: Overall I would say their service has been super reliable and mail delivery has been great.

Vorteile:

SendGrid provide simple APIs to integrate with provide multiple programming language support for this. The service can scale and you get price reductions as you go up the tiers. There is also a legacy SMTP server option if you need to integrate older systems.

Nachteile:

Until you reach the Pro plan you only have 3 days of logs available. This can be problematic when trying to troubleshoot issues and can sometimes force you onto a higher tier than you really need.

In Betracht gezogene Alternativen: Amazon SES

Great email service for offloading website form emails from web hosting services

Kommentare: SendGrid is a great solution if sending emails from your website is critical to your business. It gives you the functionality to inspect and see what emails are being sent and to secure your emails using various security standards (ie. SPF, DKIM, etc).

Vorteile:

Often web hosts have email limits for websites and your contact forms or orders from your site can be shut off without warning. Using SendGrid means you can control your email services from your website and see what emails are being sent and whether they are being delivered. The SendGrid console allows you to view what emails are bouncing and which aren't being delivered (ie. fake email addresses), etc. Also SendGrid support is really great as well and will assist with how to go about securing your email using Domain Keys Identified Mail (DKIM) (or their similarly named solution of this).

Nachteile:

With you could inspect the email bodies within the SendGrid console. Unfortunately you can only search on the email subject, dates, etc, but not the email bodies.

One of the best ESP around

Kommentare: Overall SendGrid offers a great service with competitive pricing and great performance. Unfortunately the deliverability for emails hosted on Microsoft servers is not that good and other providers might be needed in those cases.

Vorteile:

SendGrid is a well priced ESP with great delivery performance, near instant webhooks and highly configurable. Their API is quite straightforward to use, minimizing integration costs.

Nachteile:

When using a shared IP, deliverability to Microsoft hosted email addresses is really bad, most emails sent to Outlook or Microsoft 365 organizations end classified as SPAM and the only workaround withing SendGrid is to have a higher cost plan with dedicated IP addresses, having to build the IP reputation from scratch. Also support takes days to reply to most concerns.