SendGrid Erfahrungen

Ich würde sendrgrig jedem empfehlen

Vorteile:

Mit dieser Software sind wir sehr zufriedenSie erhalten einen vollständigen Bericht und können leicht feststellen, ob Ihr Kunde die E-Mail erhalten hat oder etwas schief gelaufen ist. Das ist einfach unbezahlbar.

Nachteile:

Keine Nachteile für mein Unternehmen, daher auch die 5 Sterne bewertung

Fantastic solution for transactional emails

Vorteile:

SendGrid is one of the best solutions for me in the transactional email service because it's easy to start using, the free version is generous and the more affordable paid version isn't bad.

Nachteile:

I stopped using it simply because I found another even simpler solution, with lower prices and excellent support. Other than that I would continue to use it.

Great transactional email platform, very decent for email marketing

Kommentare: By far is the best tool we've used for transactional emails, and the last couple years it has done a good job for email marketing. They have very strict policies against cold email, which keeps deliverability high.

Vorteile:

It is very easy to use and deploy. The API is very well documented and the email marketing features can easily be used by non-developers without writing a single line of code. They have a very nice no-code email builder, but it also allows to do it in HTML for more technically inclined users.

Nachteile:

Though it is a great platform for transactional email, the Email Marketing tools are charged extra. SendGrid is only really good if you get a dedicated IP, which is absent for the cheaper tiers.

In Betracht gezogene Alternativen: Mailgun und Mailjet

Gründe für den Wechsel zu SendGrid: Better value at the time, better customer service, and our developers liked the API better-

Customer Service Is Terrible

Kommentare: As long as you don't have an issue and need CS their tech works great and have a good value proposition. When I can find another company with a similar value proposition and even decent customer service I will switch.

Vorteile:

They present a good value and a dependable product

Nachteile:

Customer service is terrible. It used to be pretty good. They have made getting service more difficult, and when you use the chat they try to redirect you away. So when you chat you get in a queue and they text you when you are next. I get a text go to the chat and it says >1 Minute. I stay on for 3-5 minutes no one is there, I go back to what I am doing and when I go back the chat closed. Do it all over again, and this time within a minute someone gets on. I message 7 times my question and issue, 10 minutes go by before I get an answer. The whole process is terrible and purposefully by design treats their paying customer like trash. You don't matter, your time doesn't matter, and in fact you are an idiot for not figuring out the issue on your own. Even when my question/issue was something ONLY they can do. I do not have the ability to increase subusers, only they do. I wish I could say that this is a SendGrid issue, almost every business has rearranged their CS to serve employees, which usually is at the expense of those who pay to make the whole operation work.

In Betracht gezogene Alternativen: SparkPost

Gründe für den Wechsel zu SendGrid: I also use Twilio, seemed like a reasonable thing to use both services.

SendGrid - You pay for reliability

Kommentare: Easy to set up, secure and verbose logging and reporting make this an easy choice for SaaS email relaying. While there is a marketing portion to this application, we don't use it so I can't speak of it.

Vorteile:

I don't think the email API service has ever had a technical downtime where it doesn't work in the many years we have used it. The API itself is very easy to use and use the least privileges. Integrating the API into your SEIM or reporting platform (Power Bi for example) is also really easy to do and gives verbose information.

Nachteile:

Email reputation can be a concern in ensuring your emails are delivered externally unless you want to pay extra, otherwise, the lower tiers are fine and still have decent deliverability %'s, typically above 95%'s.

Sendgrid'e Email API has solved our problems in email campaigns

Kommentare: In addition to having their emails filtered as spam, sales representatives were unable to monitor their recipients' actions when sending them via their email client. Our problem was fixed via Sendgrid's email API.

Vorteile:

Integrating with the email API is a breeze. When compared to other mass email service providers, we have seen that SendGrid consistently produces the highest interaction rates. The ability to automatically retry sent emails is a good bonus.

Nachteile:

There is no consistency in the percentages of emails opened or clicked. There is currently no mechanism to block measurements that originate from email service provider bots.

High potential

Kommentare: Has high potential, very secure with 2FA, limit the amount of templates you can have in each account and overall ok

Vorteile:

Easy to use API, advanced features, relatively friendly and very secure with 2FA foreced on you and every user in the system

Nachteile:

Customer support can improve significantly (didn’t reply to my ticket for more than 2 months, I had to approach the sales department for making sure my ticket is reviewed)

Bad user experience and questionable customer service

Kommentare: I just needed to send emails for email verification and such, I was building a prototype and all good and easy. Things happened and the prototype was put on hold for almost a year. Recently I restarted work on the prototype and for some reason invites weren't working, I haven't changed anything nor touched the configuration. After accessing the SendGrid website I found out my account was closed due to inactivity (fair enough I guess) and I would need to create a new account, upon creating a new account I'm faced to a screen that says my account was flagged by "the system" and I need to answer a few questions, one of them is the random username that I chose and don't remember... I tried to contact the support to find that their support page requires you to be login and funny enough you need an open account to do anything... Basically the support website was useless to my newly found closed account, so I did the other thing they recommend on their support page, reaching out to twitter support @SendGridSupport , which I did, on their response there's this text:
"If you do want to take a look at further options for the deactivated account you can reach out to our HelpDesk by emailing help@sendgrid.com(...)" - Cool I can get back my old account if I send an email... I sent the email, explaining that I got locked out, the customer rep sent me a pasted response.
At the end I cannot get my account reactivated and need to send proof of my domain ownership(which I updated CNAME)

Vorteile:

Quite easy to setup, integration with firebase was easy enough

Nachteile:

User experience, account closed due to inactivity and without any email or notification. Customer support didn't even read what I wrote and just copy&pasted a response. New account flagged by "the system" and misleading information provided by their twitter support.

Perfect for this B2C Beauty Business

Vorteile:

We primarily utilize SendGrid to send SingleSend marketing emails and have been able to do so with great success. They make managing/segmenting your list easy to do. I love that they also offer automation, which is something we will be exploring more in the coming months. The A/B testing capabilities are also amazing.

Nachteile:

So far, even after 2+years of using the platform, my only real complaint is I would like to be able to upload a fully embedded/clickable PDF into the platform and send. Right now that is not possible and it along with the elements, must be configured in the designer within the platform.

A perfect solution for transactional emails

Vorteile:

Effortlessly managed transactional emails with SendGrid, which we use as an extension to our CRM. This results in more reliable and efficient delivery of emails.

Nachteile:

Improving Sendgrid's User Experience
While Sendgrid is a decent email service provider, it could offer a more intuitive user interface. Additionally, template management could be improved to make it easier to connect with others. Compared to its competitors, Sendgrid's editor could also use some work to make it more user-friendly.

One of the best email management tools for marketing

Vorteile:

- Form customization and tags applied to contacts; - Easy integration with Hubspot and API that enables you to sync data in an instant between tools; - Easy to build marketing campaigns

Nachteile:

- The pricing can be a a blocker for more small sized companies

Reliable, high-bandwidth, and reasonably priced

Kommentare: Overall, SendGrid has been a very valuable asset for our company. Even when we are not fully using every available feature, it's never failed us at a crucial moment, and continues to be a reliable and reasonably priced solution for us.

Vorteile:

Our help desk/support team skews more to the "client's industry specialist" side and less to the tech savant end. That being said, SendGrid continues to be simple to use tool for those that interact with it daily. Setup and further customizations have been simple, and over the course of 10 years, it has continued to prove its value with minimum service inturruptions.

Nachteile:

Our team's only major complaint during our ensure using SendGrid was mostly when it was a less mature product. There were some shortcomings early on with the email marketing and contact management, but there has been considerable progress and improvements in almost all corners of their service and UI.

In Betracht gezogene Alternativen: HubSpot Marketing Hub, Mailchimp Transactional Email und Netcore Email API

Gründe für den Wechsel zu SendGrid: Our company was VERY small and short staffed when we realized we needed a transactional/API email service. After reading reviews and comparing pricing and features, SendGrid fit our needs the best, especially the pricing packages.

After 10 years - they banned by account without notice

Kommentare: I used the service for 10 years, sending telephone call receipts and email notifications from clients sites, not had any issues, then this last year clients started complaining about receiving emails at night. I thought that was odd, turns out that Sendgrid IP address was blacklisted, very expensive to upgrade to a dedicated IP address, so put up with the multitude of issues throughout the year - then last time complained about deliverability I then suddenly got an email to say "We have reviewed your account and have determined that Twilio’s services cannot support the content and/or nature of your business. " What an absolute JOKE, never host mission-critical email with these clowns - why suddenly an issue after 10 years! and why so careless suspend my account!

Vorteile:

Basic SMTP - no really a lot to like in fact it's awful

Nachteile:

We have reviewed your account and have determined that Twilio’s services cannot support the content and/or nature of your business. SLOW support

In Betracht gezogene Alternativen: Brevo

Gründe für den Wechsel zu SendGrid: because I thought Twilio would be reputable, I spend 3,000 a year at twilio, and they just cut my email off like that

We wanted to try using a new tool

Vorteile:

The developers started using Sendgrid to confirm that the emails provided on the portals we created were valid ones. Later on, our marketing team also started to use Sendgrid to blast emails and follow up on how our users interacted with the content we sent. We used to work on another software but we didn't use it's full package and we found it too expensive. So, we ended up switching to Sendgrid and it's doing a good job so far.

Nachteile:

Not the easiest software to use to be honest. The visual of it is just too much information dispayed directly, can be very confusing at first.

SendGrid Review 2021

Kommentare: Sendgrid helped us effectively manage our cold email outreach, supplying data in a very clear way for easy understanding. Sendgrid ensured we had an IP address and got our emails always delivered.

Vorteile:

The most impactful feature of SendGrid for our business is data analysis of using both numbers and graphs to paint a very clear picture of the project performance. It is a very powerful tool we use for sending and managing emails campaigns, especially for cold email for marketing.

Nachteile:

The most challenging part of using Sendgrid for us was the integration and setup process but the customer support and YouTube videos were very helpful.

In Betracht gezogene Alternativen: Mailshake

Gründe für den Wechsel zu SendGrid: It was a better all-around package for what we were looking for with a tool like this.

Sendgrid is great

Kommentare: Was great for sending transactional, automated emails. API integration with my app was a breeze.

Vorteile:

Love the UI, the simplicity of the setup, the training / onboarding videos, and the ease-of-use. It's a great tool. Also, the visual template builder is great.

Nachteile:

I ended up switching to Mailgun just to test things out - and honestly, they're both pretty amazing, but I stuck with Mailgun because (at least at the time I switched) they had a more generous "free" plan. Sendgrid is great though!

In Betracht gezogene Alternativen: Mailgun

Gründe für den Wechsel zu SendGrid: Well, I do use both still, but probably use Mailgun more honestly - just because they have a more generous "Free" tier. But Sendgrid is just as good, honestly.

More about deliverability and less about total email marketing solution defines sendgrid.

Kommentare: Sendgrid is great with delivering emails and is undisputed in transactional emails . Use it for its top notch deliverability, reporting and analytics as no other application even comes close to it in these areas but as a total email marketing platform; it lacks behind as it has very few campaign automation features, it is difficult to get used to and has a poor customer support. It is also slightly more expensive than others and falls in the middle of the lineup in terms of pricing.

Vorteile:

Deliverability, reporting and analytics and email validation are the areas where sendgrid is at the top. It even tells you if the email ids you are sending emails to are active or are misspelled or are disposable. It has excellent reporting features and lets you know the emails which bounced, got opened or got unsubscribed. Its email editor is good wherein you can edit existing templates using drag and drop features and you can also use tags for sending personalised emails.

Nachteile:

Campaign automation, segmentation of contact lists are severe drawbacks of this application. There is hardly anything you can automate in terms of automating your campaigns or automating when to send emails on certain action points.

In Betracht gezogene Alternativen: Brevo, Mailchimp und Mailjet

Gründe für den Wechsel zu SendGrid: Because of its deliverability.

Solid option for our email marketing operations.

Kommentare: The most significant benefit my team has gained from Sendgrid is the assurance that our transactional emails and newsletters are delivered directly to our subscribers' inboxes, rather than being filtered out as spam.

Vorteile:

I absolutely love using Sendgrid for our email marketing needs. Its intuitive and user-friendly interface makes creating and sending professional-looking emails a breeze. The email list segmentation feature, which allows us to trigger email engagement based on user behavior within our app, has had a significant impact on our overall sales conversion workflow. Additionally, Sendgrid's reporting and analytics tools have been invaluable in measuring and identifying the strengths and weaknesses of our email campaigns through real-time data metrics. Overall, Sendgrid has been a game-changer for our email marketing efforts.

Nachteile:

Twilio's email builder is restrictive when it comes to available design options and flexibility. One area for improvement is its drag-and-drop editor, which could benefit from more advanced customization options, such as the ability to add custom HTML or CSS for greater design flexibility.

SaaS Product Email Journey

Kommentare: We use Sendgrid for email automation of our saas product. We plan emails from Sendgrid that will facilitate the journey of our customers in many different scenarios. Since it is very easy to use, we can quickly create templates specific to our company. Also, the email delivery speed is very good and this is very important for us.

Vorteile:

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Nachteile:

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

In Betracht gezogene Alternativen: Mailchimp

Zuvor genutzte Software: Mailchimp

Used to be great but new API is both non functional and not supported at all

Kommentare: Currently we are extremely frustrated and disappointed with both the support and the product itself. I would leave tomorrow if we could.

Vorteile:

Originally it gave us full visibility into our emails and helped us get much better tracking on who was receiving what and when. Important to know emails had been delivered as we deal with large numbers of payslips and emails for our clients.

Nachteile:

Recently there's been a change with their new API which has been nothing short of woeful. We've had multiple clients either having emails not sent (where did they go?) or sending emails twice because they are getting incorrect feedback that the email hasn't been sent. (delivery report being wrong). This has been for invoices and payslips which are highly sensitive information to be missing or duplicated. It's made us look like fools repeatedly and our clients are furious. Sendgrid literally has one function which is to send emails and it's failing to do that accurately. The response for help in these scenarios has been non-existent at best and negligent at worst despite having been a client for over a year. We haven't had a response to urgent requests for over 4 days and our clients are furious.

The best mailing solution?

Vorteile:

I think, that SendGrid might be the best solution for e-mail marketing purposes or sending automated e-mails in some sort of user flow. It really speeds up the development. The desktop/mobile formats make it easy to reliably send pre-specified e-mails.

Nachteile:

Some customizations might not be that straight forward for someone.

In Betracht gezogene Alternativen: Brevo und Mailchimp

Warum SendGrid gewählt wurde: Too few customization options.

Zuvor genutzte Software: Brevo

We use Sendgrid for many things

Kommentare: It's simply pleasant and we're still with them for the simplicity. That can't be over emphasized.

Vorteile:

Two things actually. The transactional email software was what we started with and it was exceptional. The emails were fast and delivered promptly. That made us try the email Marketing feature and we eventually dumped Mailchimp for it. You can have as much as 1000 free subscribers and send 6000 emails per month, not as much as Mailchimp is offering but it gets the job done and we love the simplicity, are there cons? Yes, and I'll get to that shortly. Sendgrid also takes security seriously and never lets you rest until you've turned on two factor authentication even when I'm sure my account is not in that much of a threat, simply not bad.

Nachteile:

Mostly on the email marketing part cause that's what we use more often. The pricing isn't small business friendly and you'd have to pay more to access essential features like automation, not great, you'd have to pay more for that. Dedicated IP, that I get, but automation not available on the basic paid package is kind of a kicker but with email marketing ROI, its probably a great investment but then again, we do make do without it. The software doesn't work well on all browsers and devices sometimes, it happened to us at some point but I reckon its been fixed.

In Betracht gezogene Alternativen: Benchmark Email und Mailchimp

Good but pricy option for Transaction Emails and 3rd party SMTP

Kommentare: We use this for our learning website to validate emails and send course and account-specific notifications to the signed-up users and it is really a hassle-free tool.

Vorteile:

Easy of getting startedGenerous Free TierSMTP

Nachteile:

Pricing is on the higher side as compared to the competition

In Betracht gezogene Alternativen: Mailchimp

Warum SendGrid gewählt wurde: Better UI

Gründe für den Wechsel zu SendGrid: Pricing at that point of time

An amazing email marketing tool for sending bulk emails

Kommentare: Awesome!!! Its an amazing tool tool that offers metrics which helps us delivers results to our clients.

Vorteile:

We’ve been using sendgrid for more than 6 months now for our clients and we’ve seen amazing results with it. We’ve seen a conversion lift of somewhere between 10-12% which is great. The thing that I find most useful is it lets you collect signups and feedbacks right into the emails. I know its not some out of the box features but we’ve tried many other tools and we found sendgrid to have the easiest setup. The deliverability rate is also great for a email marketing tools and the metrics that it offers are really insightful. It helps us regularly monitor and reiterate our email sequences to optimise performance.

Nachteile:

I don’t think I’ve noticed any cons yet in my 6 months of usage. Its bug free and easy to set up email marketing tool

In Betracht gezogene Alternativen: ActiveCampaign und Mailchimp

Gründe für den Wechsel zu SendGrid: ease of use

Long time customer with 15+ active accounts

Kommentare: SendGrid was the first to market and has grown more and more powerful over the years, while keeping pricing low and even free pending your needs. Excited to continue plugging it into my side projects and companies.

Vorteile:

I've used SendGrid for years. They have a 1-click "provision" feature inside the Heroku app store that starts at $0 /month until you hit profit-worthy volume (10k+ emails /month). The API for sending transactional emails is great, however I have not tried their email marketing feature. I'm such a big SendGrid fan, in fact, that I built a free SendGrid analytics tool that generates reports for other customers (+ myself) to send better transactional emails: https://lesstransactional.com.

Nachteile:

While building our free SendGrid analytics tool, it became apparent that the "Email Activity" API has a much lower rate limit (ie 10 requests per 5 minutes) than the regular sending APIs. This required us to make restrictive changes to the app at the last minute, and their support team was unwilling to increase the rate limit for our use case.