eMaint CMMS Erfahrungen

Very customizable with full function maintenance and purchasing system.

Kommentare: We did not have a way to track preventive maintenance or our spend per assist. eMaint will allow us to do this. We also have a way to purchase our MRO with upfront approvals.

Vorteile:

The ability to customize the software to fit our needs.

Nachteile:

The onboarding process was not helpful. Had to figure most of it out on our own.

My Overview

Kommentare: I have had a good experience overall. Some are more helpful than I could have ever asked for and I have had a few over the 9 years not so helpful but I believe they are no longer with the company.

Vorteile:

I like the trackability of asset work orders. We are still growing and adding more assets and will eventually add barcoding etc.

Nachteile:

I don't like that when I need help, I can't always get the same representative.

Look for a different option.

Kommentare: After 17 years working as a maintenance engineer, I was excited to get a CMMS system that could be tailored to our needs. That would give us the opportunity to do budget control, depreciation management, etc. It was all a fairy tale during a sales call. Fluke personnel is not connected between departments. We wasted almost nine months in implementation, that they will charge you even if you are not satisfied.

Vorteile:

The demonstration. They prepared the system in a way that made it look amazing.

Nachteile:

The implementation program is a Q&A section, not an implementation program. Support doesn't always provide support. The sales team will say yes to everything but they don't even know the system.

Two Years of eMaint x4 Experience, Now Transitioning to x5

Vorteile:

eMaint x4 and x5 are best at handling work orders. Both are excellent at this. We were unable to implement condition monitoring on x4: it remains to be seen whether x5 will be better. The marketing folks, of course, indicate that x5 will work well.

Nachteile:

The x4 support staff were not particulary helpful in explaining how to incorporate hand held and fixed vibration measuring tools into a condition monitoring workflow. We haven't gotten that far, yet, with the x5 rollout.

Making the Change

Kommentare: There was a bit of a learning curve, but support has been GREAT! They are always quick to answer my questions or make any changes I have needed.

Vorteile:

The ability to see an overall picture of work that needs to be done and timelines on each job.

Nachteile:

The mobile user interface is not the easiest to use. I feel like the menus should be easier to navigate and you should be able to use the menu no mater what page you are on (instead of having to go back or go to the home screen again).

Emaint good and bad

Kommentare: Overall experience is good with Emaint. Support is on que and the system is very simple to use to get the basics down,

Vorteile:

I like the ability to give the Emaint team an operation I would like to use daily and them do everything in their power to make it happen. Good support staff!

Nachteile:

It cannot do everything that I want it to. There are limitations however basic the request.

Work order maintenance

Vorteile:

Easy to use and the support and training you receive is wonderful. We will be exploring other functions in the Emaint system in the near future

Nachteile:

I have not found anything that I do not like about the system.

eMaint is Fairly Easy To Use

Vorteile:

Ease of use for scheduling routine preventive maintenance, easy to complete maintenance work orders

Nachteile:

pictures can't be customized for each maintenance item, only for the overall asset

Working with eMaint as a Preventative Maintenance Supervisor

Vorteile:

It is great to finally have one maintenance management software to manage Reactive/Emergency Maintenance, Facilities Maintenance, Machine Shop Requests, and Inventory Management all in one.

Nachteile:

The one thing I do not like about this system is the mobile app for my technicians. There are too few search options and the scrolling through work orders can be very tiresome. If there was a possibility to have more than one column, there would not be so much scrolling. It is an annoyance that all of my techs complain about. Most of my 14 techs end up printing out their work orders, throwing away all of the unnecessary pages of rows that do not concern them. We were hoping to get away from printing so much paper with this new system. As few as 3 columns, would allow my techs to view the entire work order in one view with minimal scrolling.

Having a great database with a poor human interface is like having an ultra-fit body with a bad heart.

Vorteile:

eMaint tracks the data needed to make good decisions. The user interface is highly customizable. I have used many CMMS systems this is definitely not the worst.

Nachteile:

The graphical user interface misses many of the features taken for granted by users such as putting your cursor into the search box you just opened. There is not logic to the flow of the forms presented. Tab order does not skip irreverent widgets. You have to perform many useless / wasted steps to process your work orders. The software relies on end users to perform much of the tedious tasks that you wish the computer could do for you. Two thirds of our data entry time is due to wasted steps. This software exports three file formats and imports three file formats. The import can not read any of the formats exported. On import most of the field names exported can not be recognized by this software.

Keeps the Flow Going

Kommentare: I really enjoy getting to work in eMaint and smooth out the various wrinkles in the process we use to share/distribute information throughout the maintenance department.

Vorteile:

I am very pleased with the reporting and workflow features, as well as the form customization. This makes it simpler to capture the information and alert users of important system changes.

Nachteile:

I would love to be able to normalize the various tables so it'd be a little easier to control the inputs for fields. I have to set up things through form field validation at the moment. However, I might be missing something!

eMaint Rated one of the Top CMMS for a Reason

Kommentare: We moved to eMaint when our last CMMS corrupted data and the vendor wouldn't help get it fixed without thousands of dollars of support time. We transitioned to eMaint within just a couple of weeks from first contact to implementation.

Vorteile:

Easy to use and configure. Implementation team is awesome in getting us up and running. Support team is always there, always polite, and always takes care of our questions. Even if I do something to mess something up, they patiently help me correct it. Within just a few weeks new employees become proficient.

Nachteile:

There are some things we would like to see - like the ability to mass delete records, open work orders on multiple assets at once.

EMaint the great

Kommentare: eMaint has been able to solve the issues of record history. Been able to go back to old work orders that had been created and read the field notes of what work has been done and the issues that were faced at the time. It further gave clarity in being able to reevaluate current preventative maintenance practices to insure more efficient practices are implemented.

Vorteile:

The most impactful features of eMaint is the ability to create reports to show the data inputted for the different assets. eMaint combines simplicity and complexity into one user friendly style. The additional features made it easy to combine our paper documents into eMaint for excellent record keeping.

Nachteile:

The inability to be granted access as a additional super user to the editing features. It has made it difficult in the way of having to be granted each time to get access to the necessary features of editing of reports and work orders.

Pwsac

Vorteile:

Ease of use, functionality, and broad spectrum of product

Nachteile:

The time difference where tech support is located, not having the ability to add users without tech support

Impressive software for Asset tracking

Kommentare: Overall it’s a useful tool for tracking assets across the organization and integrating with ERP or other software can elevate its usefulness

Vorteile:

Easy to use, user friendly interface and accessibility

Nachteile:

Sometimes takes longer to load due to Technical problems

eMaint at HDK

Kommentare: eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.

Vorteile:

Ease of use and functionality to provide management to maintenance.

Nachteile:

Customization process and data entry can be time and labor intensive.

Just starting

Kommentare: Good, glad we made the transition from our old infor system.

Vorteile:

The question should be, "What DO you like"... the easy access to reporting, the quick online support has yet to disappoint and getting out cmms mobile. Gone are the days of notebooks and trying to remember what you did.

Nachteile:

The communication between fluke mobile and eMaint has been less than smooth. Enough that I'm concerned with the fluke online connectivity options we're currently looking into.

N/a

Vorteile:

Customization

Nachteile:

Everting there is an update it creates an issue in the system and now X5 is getting all the support and it seems harder to get ahold of anyone.

our experience with EMaint

Kommentare: Search options are great. But for a fast-paced and international service company, they were not able to deliver everything they promised.

Vorteile:

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

Nachteile:

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.

Kommentare: We began searching for a CMMS about 2 years ago. We explored our present CCMS system supplier, trying to get it to communicate with our ERP system, but were dissatisfied with the results. I once found myself in a hour-long conference call with our I.T. director, our ERP in-house person, myself, and our Maintenance Supervisor, speaking to our ERP Consultant, to go over the email I sent previously with a detailed list of questions. At the end of the meeting, it dawned upon me we had spent $250.00 in direct costs to our ERP consultant and wasted several hours of time for each of the individuals listed above in order to get some questions defined that I had already submitted. This was looking like a long and painful road. I began looking around at other systems from other companies, with the idea of using Excel to import into our ERP. The entire concept of SaaS was new to me, and instantly I saw the benefits as if it were made just for us: low initial cost, no server space to hold the program, ease of use on site and off and limited involvement by our overstressed I.T. department. We won management approval, and the system was turned on August 2010. In the year since, we have completed and documented a staggering number of jobs. Our craftsman and contractors use the system basically to justify the hours they have on their timecards or invoices. When a request is submitted, and approved, it is assigned and from there our craftsman self manage their work. Our past system was a home-grown version of Excel, and while it was a first step, its difficulty made it a roadblock to quantify each and every job performed. The implementation of eMaint was easy and involved getting the assets correct as documentation revolves around the asset numbers. Once we knew what we wanted to see, we customized the reports desired from the list of available reports and we were on our way. Daily reports of previous day's activity enables us to see what my direct reports and contractors accomplished. If I ran into program problems with eMaint, I kept a logbook with issues to discuss with eMaint and we emailed, or called, to resolve. Response has been good, and most of our issues are resolved quickly, and if not we keep discussing until we come to a resolution. We have not needed enough support to generate an invoice as of yet. My maintenance team is computer savvy, but we still needed to go over some items from time to time. Once we got over the hump regarding the task of documenting each job, the craftsman were on board. Then when we showed them the job count, and how many jobs each one was doing each month, the increase in self pride was obvious. Now the craftsman ask for work orders for each job they run across, and instead of viewing it as an roadblock, they understand this is a visible validation of their hard work. In addition, having a system as easy to use, and easy to view past history as eMaint is, allows us to look for past clues on how a problem was solved. Additionally, we have a much better PM system in place, allowing us to do things the same way each time we perform a PM evolution. The past year was exciting, interesting, and revealed a lot about this company's maintenance department. We always though we did a good job, but there is a big difference in our upper management's eyes when we now tell them 'Let me show you' instead of 'I feel'. Now we have documentation showing our strengths and our weaknesses. Using eMaint has brought pride to the department, allowed continuity in job plans and PM performance, and allowed us to work on our areas of concern. These were not goals when I began the search for a CMMS system, but since have eclipsed the system itself and really have made us a more efficient department. We are now exploring how to use eMaint in our engineering department and our tool and die department.

Great out of-the-box solution to CMMS

Kommentare: Great overall experience from my past year and a half using the system, working with multiple CMMS, attending multiple in person training, and using their online training tools. I am always recommending eMaint to anyone that i think could benefit from a system of this caliber.

Vorteile:

The software has all the basic features and functionalities that you need for a great CMMS program, that is adaptable and customization for many industries and demands. There is more in the system than i think most customers even take advantage of, but the customer support team has always been there to help brainstorm ideas and best practices for implementing the system to deliver what you need.

Nachteile:

There are certain scenarios that the system can act a little glitchy at times in regards to the reports and report output into HTML/excel that can be frustrating, in terms of formatting not being adjustable and other quirks that you just have to accept. For example the excel reports only export as an excel 2003 doc, i mean come on that is sooo outdated, and then on top of that all the columns are tiny, and you have to manually drag them out each time, these are small annoyances. The HTML exported reports also have no page margins, so the table literally goes all the way to the edge of the page, making parts get cut off upon printing, and this is something that cant be adjusted in the system. There are other limits that the system can just not do for reporting that i wish it could. In general though, the bulk of my grips with the system are all reporting based, the system itself and its functionality and consistency with the base CMMS module is great and even the reporting is still great, just small improvements could be made to make it even better.

Great CMMS for the money

Vorteile:

Customer support is great. Being able to have the user customize and make changes without requiring additional support and costs from the eMaint. Additional minor configuration changes can be made by eMaint without additional costs.

Nachteile:

The applications has the ability to scan barcodes seamlessly ONLY if you are using Android or IOS. eMaint does not currently support a streamlined barcode scanning function of you are using a windows supported tablet or device making barcode scanning very tedious and complicated. Also, for those who spend some time away from a wireless or cellular connection in the field, would like to see an offline mobile version that syncs when it accesses the next connection at no additional cost. Also, would like to see the "Interactive Plans" table listed as a standard and not have to ask for it for every user.

eMaint for daily tracking

Kommentare: Our overall experience with eMaint has been that it is easy to set up and very expandable to keep track of everything maintenance related.

Vorteile:

We started using eMaint several years ago and the set up and integration went smoothly. Once our assets were in the system it was simple to establish PM's and condition inspections. We now use the software to plan, schedule and track all our PM's. These results generate corrective WO's along with department request for corrective or Emergency WO's. Safety also uses the system to track the inspection and condition of all of their assets, extinguishers, fire systems, emergency lights, Chlorine alarms and etc. We are beginning to use it to record and track age on critical components such as motors, gearboxes and etc. eMaint provides us with a simple easy to use program for all users to access information, print WO's and close them in a timely fashion While keeping the administrative side of the program secure.

Nachteile:

I wish they had a phone app to make information accessible in the field. The only way to retrieve or enter information is on a computer. We are trying to capture more BOM and part info in the field to expand our use of the system.

eMaint out of the box

Kommentare: We are very excited to roll out a CMMS that is more user friendly than most accounting based systems that lack the features and functionality for capture Maintenance KPI's.

Vorteile:

eMaint is highly configurable to your Maintenance process workflow. The relationship with Fluke is a win for implementing Fluke device monitoring, aka, PdM.

Nachteile:

Out of the box, fundamental operation is not there. There are quirks and features that need to be turned on to operate. This obstacles must trip you up in your rollout in order to be "fixed". Need a team dedicated to driving an out-of-the-box solution so that Users can hit the ground running.

CMMS Review

Kommentare: I understand I use the most basic functions of this program. Part of that is the lack of time to sit down and really go through every item on the drop screens, looking for the options I need to achieve my objectives. My thought has always been some of this could be streamlined from a programmers standpoint.

Vorteile:

Quick and easy for daily use of producing work orders and PMs.

Nachteile:

The integration and set up seems a bit more clunky than it has to be. Linking up with Excel to produce relevant and in depth spreadsheets takes way more steps to achieve than it should, in my opinion. There has been a lot of trial and error on my part to amass the info I need into an easily read format.