Über Kimoby

Kimoby is a customer communications management platform that enables Business Instant Messaging for team work and customer service.

Erfahre mehr über Kimoby

Vorteile:

Nicht verfügbar

Nachteile:

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Bewertungen zu Kimoby

Durchschnittliche Bewertung

Benutzerfreundlichkeit
5,0
Kundenservice
4,9
Funktionen
5,0
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,9/10

Kimoby hat eine Gesamtbewertung von 5.0 von 5 Sternen basierend auf 20 Nutzerbewertungen auf Capterra.

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Joan B.
Controller in Kanada
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Work Smarter not Harder

5 vor 6 Monaten

Kommentare: It has made life a lot easier, letting customers know when there vehicle is ready for pick.

Vorteile:

Ease of using the the product, for payments, appointment bookings

Nachteile:

nothing I can think off the top of my head and i have not heard of staff not happy with the product

Antwort von Kimoby

vor 6 Monaten

Hi Joan, Thank you for your review! Kimoby is all about helping teams work smarter. Thrilled to hear that we're hitting the mark! All the best, The Kimoby team

Ron M.
Fixed Operations Manager in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

So glad we installed Kimoby prior to Covid-19 lockdowns!

5 vor 6 Monaten

Kommentare: Very simple to use, stable platform that has not let us down

Vorteile:

It's so intuitive, there is almost no learning curve.

Nachteile:

No issues I can think of, it has been a great experience

Antwort von Kimoby

vor 6 Monaten

Hi Ron, Thank you so much for the review! Glad to hear that Kimoby was a valuable asset to your business during the trying times we went through. All the best, The Kimoby team

Vince J.
Service Advisor in Kanada
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great way to interact with customers!!!!

5 vor 6 Monaten

Kommentare: Excellent for custome rinteraction. Huge time saver!!!

Vorteile:

Love the ease of use. Makes customer contact much easier for scheduling appointments, reminders and being able to connect with customer for upsells, estimates and informing of vehicle ready when otherwise customer may not be able to take phone calls. A huge time saver!! Love the feature of being able to send customers pics when there is a issue with the vehicle.

Nachteile:

Sometimes messages do not go to the right person.

Antwort von Kimoby

vor 6 Monaten

Hi Vince, Thank you for your review! All the best, The Kimoby team

Tyler B.
Service Manager in Kanada
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love using Kimoby daily and easy to teach to staff

5 vor 6 Monaten

Kommentare: Instant communication with customers instead of having to wait for them to get a voicemail to respond

Vorteile:

How easy it was for every member to learn to use multiple functions of Kimoby in less than a day

Nachteile:

Not being on a DMS to have a seamless transition with our client base. Having to load our own appointment lists every day.

Antwort von Kimoby

vor 6 Monaten

Hi Tyler, Thank you for your review! We'd love to help you avoid the manual appointment import and it's possible that there's already an integration for your DMS on Kimoby's integration ecosystem. Please reach out to your Customer Success Manager and we'll be happy to assist you in getting set up. All the best, The Kimoby team

Al E.
fix operation mgr in Kanada
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

How i rate Kimoby

5 vor 6 Monaten

Kommentare: It sure cuts time from our employees to do other things i like it when i can see that morning who confirmed their appointment for the day

Vorteile:

What i like about this software is the ease to use it. it has cut cost by automatically remind customers of their appointments let them know when they are due for service. allows us to get payment. communicate when their vehicle is done, i can go on for a while.

Nachteile:

I honestly can`t think of anything i dislike about the product.

Antwort von Kimoby

vor 6 Monaten

Hi Al, Thank you for your review! We're happy to hear that Kimoby has had an impact on your bottom line and freed up your employees' time for higher-value tasks. All the best, The Kimoby team

Maria K.
service advisor in Kanada
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy platform to use and Fast way to communicate with clients

5 vor 6 Monaten

Kommentare: easy to use, quick. Its my immediate contact. I rarely have voicemails to follow up with anymore!

Vorteile:

note setting able to write notes and reminders for myself and colleagues

Nachteile:

cant void a payment link, wish I was able to also have video

Antwort von Kimoby

vor 6 Monaten

Hi Maria, Thank you for your kind review! Good news regarding the 2 items you mentioned in the cons section! 1- Voiding a payment link is possible https://help.kimoby.com/en/support/solutions/articles/30000026703-canceling-a-payment-request 2- You can send videos directly from the mobile app or by adding a video file to the message on the desktop interface. https://help.kimoby.com/en/support/solutions/articles/30000031443-sending-a-video-from-the-mobile-app Please feel free to reach out to your customer success manager if you need assistance with these or any other features. All the best, The Kimoby team

Tim W.
Service Manager in Kanada
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product

5 vor 6 Monaten

Kommentare: With Kimoby we were able to automate some of our tasks, which allows more time to be spent where it is needed.

Vorteile:

Software easy to navigate, setting up new users is easy. If you need assistance, a Kimoby representative helps you right away. Verses some systems you actually talk to a real person.

Nachteile:

Would like more reporting, would be nice if we could see if the customer actually came to the store and purchased any product.

Antwort von Kimoby

vor 6 Monaten

Hi Tim, Thank you for your review! Providing the best customer support is deeply ingrained in Kimoby's DNA :) All the best, The Kimoby team

Marco K.
SERVICE ADVISER in Kanada
Automotive, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

EFFICIENT TOOL

5 vor 6 Monaten

Kommentare: GREAT EXPERIENCE

Vorteile:

INSTANT BACK AND FORTH COMMUNICATION COMPARED TO EMAILING, PICTURES AND VIDEO ATTACHMENTS ARE GREAT WHEN THE CUSTOMER IS DESCRIBING AN ISSUE ON HIS CAR.

Nachteile:

I WOULD LIKED IT IF THERE IS COURSES IN PLACE TO HAVE US UTILIZE THE SYSTEM TO ITS LIMITS THAT IT OFFERS

Antwort von Kimoby

vor 5 Monaten

Hi Marco, Thank you for your review! We are currently working on a video series that will provide educational content on how to use Kimoboby to excel at Business Instant Messaging. Follow us on LinkedIn to get updates on when these come out. All the best, The Kimoby team

Karan P.
SERVICE ADVISOR in Kanada
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Makes my job easier!

5 vor 6 Monaten

Kommentare: Crystal clear quotes, no room for error

Vorteile:

I will confirmation about any details right from the customer. Will have paper trails send pictures about damaged parts send videos or receive videos of issues with the car

Nachteile:

I have no issues with this app, I just wished my dealership was set up for kimoby pay already!

Antwort von Kimoby

vor 6 Monaten

Hi Karan, Thank you so much for your kind review! Looks like our customer success team has already reached out to set you up with Kimoby Pay since you wrote your review ;) All the best, The Kimoby team

Robert B.
SERVICE ADVISOR in Kanada
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

great tool for service advisors

5 vor 6 Monaten

Kommentare: customer communication is way more efficient, quicker and clearer

Vorteile:

Very easy to use, quick communication with customers. Same day service conversions have gone way up

Nachteile:

the message notifier has been inconsistent, I will not always be alerted when an incoming message has arrived. The same issue has occurred on multiple browers

Antwort von Kimoby

vor 6 Monaten

Hi Robert, Thank you for the review and your feedback on the browser notifications. Our development team will make sure that everything is in order on our end. All the best, The Kimoby team

Evan D.
parts Mgr in Kanada
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very Transformational

5 vor 6 Monaten

Kommentare: very positive

Vorteile:

It is very easy to use and the customer feedback is great. We literally barely ever pick up the actual phone anymore.

Nachteile:

It would be nice to have a proper mobile app so the work is not desktop focused

Antwort von Kimoby

vor 6 Monaten

Hi Evan, Thank you for your review! Our mobile iOS and Android apps allow our users to use most of the Kimoby platform features while on the go. Please reach out to your Customer Success Manager as we'd love to hear more about your specific use case and the features you'd like to see on the mobile app. Your input is at the core of our mission to continuously improve the usability and performance of our product. All the best, The Kimoby team

Rod O.
Service Manager in Kanada
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent Review

5 vor 6 Monaten

Kommentare: [SENSITIVE CONTENT] and team have created a great software that works well with our daily operations! keep up the good work!!

Vorteile:

Very user friendly system. Painless payment process. easy to communicate with customers. support staff is quick to respond with any issues/concerns we have.

Nachteile:

no comment. systems works well the way it is.

Antwort von Kimoby

vor 6 Monaten

Hi Rod, Thank you for your feedback! It's great to hear that our efforts to make Kimoby the best business instant messaging software is hitting the mark! All the best, The Kimoby team

Paul L.
service manager in Kanada
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid product fair price

5 vor 6 Monaten

Kommentare: it has been fabulous

Vorteile:

The level of support is fantastic, any issues are resolved quickly. Their team listens to suggestions for improvements

Nachteile:

have not found any reasons to complain about this software

Antwort von Kimoby

vor 6 Monaten

Hi Paul, Thank you for highlighting the awesome work of our customer success team! All the best, The Kimoby team

Greg H.
Fixed Operations Manager in Kanada
Automotive, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kimoby Review

5 vor 6 Monaten

Kommentare: Excellent. Highly recommended. We brought this system into our 18 dealerships.

Vorteile:

The ease of use. When a team member is away, you can place an automatic response, which will direct it to another team member. The biggest thing is the text to payment method. Extremely good software

Nachteile:

Only knock is American Express credit cards do not work on the payment portion

Antwort von Kimoby

vor 6 Monaten

Greg, thank you for your review! We hear your point about processing AE and are actively working on solutions to fill that gap. Thank you, The Kimoby team

Barry J.
Service Manager in Kanada
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Customer communication

5 vor 6 Monaten

Kommentare: Customers are quicker to answer a text than a phone call or email, so makes contacting customers an easier thing,

Vorteile:

It helps being able to contact customers without staff having to use their personal form - It also creates a record that if getting an approval for work done. The customer afterwards cannot say he did not authorize it.

Nachteile:

We have not had any issues, any downfalls are on our side as not having the phone numbers in the correct places for contact of the customer

Antwort von Kimoby

vor 6 Monaten

Hi Barry, Thank you for your review! It's great to hear that your communications with your customers have been improved by using Kimoby! All the best, The Kimoby team

John B.
general manager in USA
Maritime Wirtschaft, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

can't live with out it

5 vor 6 Monaten

Kommentare: Instead of playing phone tag or waiting on a reply email with service customers I can get the answers we need to keep the shop moving. before our guys had to change to another job or wait until we heard back from the customer for approval.

Vorteile:

I no longer spend my day playing phone tag with customers. my team and I can all easily access customers any time and get the answers we need so we can keep working.

Nachteile:

not as easy to reopen a conversation or go back to review one

Antwort von Kimoby

vor 6 Monaten

Hi John, We're glad to hear that Kimoby is having such a great impact on your day-to-day and thank you for your feedback on reopening conversations. All the best, The Kimoby team

Auston F.
Service Advisor in USA
Automotive, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kimoby keeps me available at all times.

5 vor 6 Monaten

Vorteile:

I love that Kimoby gives me the chance to connect with customers on my Phone, PC, or iPad!

Nachteile:

When typing in a phone number there is a significant lag. Sometimes picks numbers no where near the invidual I am trying to access

Antwort von Kimoby

vor 6 Monaten

Hi Auston, Thank you for your review! Our customer success team will be in touch with you to investigate the delay issue which seems to be an isolated situation. Talk soon, The Kimoby team

Klaudia S.
Customer Experience Manager in Kanada
Automotive, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing product.

5 vor 6 Monaten

Vorteile:

Kimoby is very easy to use, with fantastic support. Great integration with the systems we use.

Nachteile:

Would love to see a 2 way integration with other software's, i.e. CDK.

Kyle V.
Assistant Service Manager in Kanada
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product, very user friendly.

5 vor 6 Monaten

Kommentare: Love It!

Vorteile:

Everything is displayed and very easy to access and read.

Nachteile:

Nothing, so far everything is very easy to use and there are no features I can think to add.

Antwort von Kimoby

vor 6 Monaten

Hi Kyle, Thank you for the kind review! We're happy to see that our users enjoy the simplicity and performance of our platform. All the best, The Kimoby team

Krish K.
OPERATIONS MANAGER in Kanada
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

GREAT PRODUCT

5 vor 6 Monaten

Kommentare: VERY HAPPY, GREAT SERVICE, GREAT PRODUCT

Vorteile:

EASE OF TEXTING CUSTOMERS USING YOUR COMPUTER. SAVED MESSAGES

Nachteile:

NOTHING MUCH, I RECCOMEND IT TO EVERYONE

Antwort von Kimoby

vor 6 Monaten

Hi Krish, Thank you so much for recommending Kimoby to everyone! All the best, The Kimoby team