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Verloop is a conversational sales and marketing platform built with an automation-first approach.
Smart bot-workflows ensure that your teams are spending time on calling and closing, as opposed to the dull and draining lead enrichment. Verloop uses Machine Learning to surface your best leads, attach lead hotness score to users even before they ping you.
With an easy to use drag and drop interface, you can train your bot, answer FAQs, generate leads and connect them to right sales rep.
Cloud-based conversational marketing and sales platform that assists firms with fetching APIs and analyzing sentiment.
Give superpowers to your sales and customer service teams. Heyday is an AI-augmented chat platform for e-commerce. From product search to conversion to customer care, e-commerce brands leverage Heyday's Conversational AI to augment their team and boost sales.
Features include: FAQ automation, chat-based product search, cart abandonment recovery, order tracking automation, personalized retargeting, etc.
Book a demo now at humans@heyday.ai
AI-powered chat for e-commerce. Boost sales and satisfaction with the world's first hybrid chat solution for sales and support teams.
Web based solution that provides one place for your entire business to communicate with customers.
Web based solution that provides one place for your entire business to communicate with customers.
Live chat with your website visitors from Slack and Telegram.
A better way to talk with your customers. No additional software. Unlimited agents.
Live chat with your website visitors from Slack and Telegram.
CUG-IC ist eine Premium-Live-Chat und ein Help-Desk-Software für kleine, mittlere und große Unternehmen. Du kannst nun fast überall deine Website-Besucher in glückliche zahlende Kunden verwandelen; über die App, auf deiner Website oder über soziale Medien. Die Lösung ermöglicht es dir, auch die Chat-Erfahrung voll an deine Marke anzupassen, Website-Besucher zu verfolgen, proaktive Chat-Einladungen zu senden, Zugriff auf alle Berichte und Administratorrechte zu haben und vieles mehr. Starte noch heute KOSTENLOS!
Die meisten Unternehmen konvertieren ihren Web-Traffic in Umsatz, du wirst auch dazu in der Lage sein, deine Besucher schnell in Kunden umzuwandeln
Hochsichere Live-Chat-Lösung, die maßgeschneidert werden kann, um sich deinen Bedürfnissen anzupassen. Live Guide ist für eine optimale Bedienereffizienz ausgelegt, durch intuitive Bedienung und eine anpassbare Benutzeroberfläche. Das Produkt hat großartige Features wie Vorschau-Chat, Remote-Unterstützung und Audio- / Video-Chat und kann mit jeder Software von Drittanbietern oder -Systemen problemlos integriert werden. Unternehmen wählen Live Guide aufgrund des hohen Maßes an Sicherheit und unserer außergewöhnlichen Unterstützung und Schulung.
Sichere Live-Chat-Lösung, maßgeschneidert für dich. Tolle Ausstattung und erstklassiger Support
IVCBox ist ein Kundenkommunikations-Tool für Websites. Das Widget umfasst Live-Chat, Videoanrufe, Dateifreigabe, Chatbot und Profilverwaltung. Der Zweck des Widgets besteht darin, die Kundenbetreuung für ein Online-Geschäft zu automatisieren, den Umsatz zu steigern und die Conversions zu maximieren. Die IVCBox eignet sich für alle Unternehmen, die ihren Kundenservice, ihre Online-Beratung oder ihren persönlichen Support verbessern müssen, um Vertrauen bei den Kunden aufzubauen. Steigere dein Online-Geschäft mit IVCBox und erhalte die kostenlose Testversion!
IVCBox ist ein All-in-one Kommunikations-Widget für Webseiten. Erhalte deine kostenlose Testversion für einen Live-Chat, einen Chatbot und einen Video- und Sprachanruf!
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
The most user-friendly conversational platform for the ultimate customer experience. Centralize all your online customer contact in one clear overview and work in the most efficient way. Automate your customer service, marketing and sales with a code-free conversational assistant. Strenghten your team with the right tools and collaborate to be a winning team. Be there for your customers 24/7, during every step of their journey. Tell the tale supported by consise data and optimize your service.
Improve your customer service with our conversational platform which includes live chat, social integrations and code-free conversation
Allow your visitors to reach out to you on multiple Messaging Apps directly from your site so you can get better sales conversions.
Allow your visitors to reach out to you on multiple Messaging Apps directly from your site so you can get better sales conversions.
Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.
Experiences by Click4Assistance provides a fully customisable instant messaging solution that provides the flexibility to tailor your visitors' Experience on your website. Full UK unrivalled support and advice.
Established in the UK. Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.
Meet the next generation of live chat. Help.com Chat comes with all of the great features your growing team needs and expects, standard. No extra costs or hidden fees. Help.com Chat also offers in-depth reporting right out of the box. No pivot tables required. Our two-way Salesforce and Zendesk integrations let your teams see information about existing customers as well as create new tickets, leads, contacts, and more from directly within the chat interface. Start your 30-day free trial today.
Help.com makes live chat software designed for growing companies. Our Chat comes with unlimited logins and scales with your business.
Customer conversation platform that tracks website visitors, helps to capture leads, return customers and provide support. With a full range of marketing instruments, Dashly raises conversions on every step of the funnel:
-eCRM to keep visitors and leads;
- used data tracking without coding;
- live chat;
- email, pop-up forms to engage users;
- triggered messages to reduce retention;
- analytics to estimate effectiveness.
Customer conversational platform to generate more leads, close more deals and help your customers succeed
Brring's lead-gen widget increases telephony and voice engagement on your website. Like live chat but for voice. It lets a visitor connect with an agent in seconds. If agents are busy we allow visitors to schedule a call for later. Everyone gets a notification just before the call and gets auto dialled when the call time arrives. With calendar reminders and business hour settings you see the calls in your calendar and don't need to worry about missing any out of hours calls.
Brring helps convert more inbound leads and book customer calls faster.
EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement.
The EdgeTier system uses cutting edge analytics, machine learning, automation and artificial intelligence technology to generate personalised and accurate responses to every customer query.
Revolutionising performance at customer contact centres through machine learning, AI, and unprecedented data visibility.
AliveChat started as an experiment born on the campus of University of Texas in Austin, which evolved quickly into a global operation trusted by more than 11,000 web and mobile sites in over 120 countries around the world. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions AliveChat and AliveDial are being used to meet and greet website visitors, answer questions, increase leads and close sales.
WebsiteAlive is a online communications provider dedicated to creating an innovative and customized live chat experience.
Articbot is a multilingual chatbot powered by conversational AI helping enterprises to automate customer engagement through multiple channels like website, mobile applications(both Ios and Android), social messaging apps(Facebook Messenger, Instagram, Whatsapp). Articbot is also coming with a most advanced live chat facility with auto-routing and session-based escalation facilities. Articbot is a zero coding chatbot with easy chatbot training.
AI-driven chatbot with multilingual support and advanced live chat
Real-time commenting, community chat and live blogging tools with robust social features, audience insights and AI auto moderation.
Real-time commenting, community chat and live blogging tools with robust social features, audience insights and AI auto moderation.
Fully Automated Live Chat | CaaS - Conversation as a Service | Your 24/7 online sales team helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software.
Chat Metrics - enjoy 24/7 lead generation with full website visitor engagement in conversational marketing to book sales qualified demos and leads.
Includes:
Sales qualification
Dealing with Objections
Answering questions
Demos Booked
| Free trial available
Helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software.
The best way to generate leads and get more customers. Understand what people are doing to build better products and provide the best customer support with rich user profile profiles, contact enrichment and dynamic customer database and CRM connector- connect to your favourite products.
Live chat software and messaging. Chat to visitors to capture leads, close sales and create happy customers.
Visitlead ist ein völlig neues und einzigartiges On-Site-Marketing-Tool, das alle Funktionen in einer einzigen Lösung vereint.
Was ist mit Visitlead möglich? Du kannst vielversprechende Besucher sofort zu identifizieren – und ein Verkaufsgespräch mit ihnen zu beginnen! Sende passende Angebote, aktuelle Informationen oder andere Dinge, die interessant sein könnten; beginne ein Verkaufsgespräch (auch mit echtem Sprach- und Video-Chat) und überzeuge die Interessenten von deinem Produkt.
Kontaktiere für eine Online-Demo den Anbieter der Software direkt!
Webbasierte Lösung für Live-Chat und Sales Enablement.
Echtzeitüberwachung, Live-Chat, Co-Browsing, Heatmap, Exit-Intent usw.
Beautiful, simple live chat software for business - get closer to your website visitors.
Beautiful, simple live chat software for business - get closer to your website visitors.
Win more raving fans with the only helpdesk youll ever need.
FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundredand beyond!
FuseDesk unites your channels, teams and reporting with everything in one place from email, live chat, phone, SMS, Facebook Messenger, and more.
Free up more time with easy to use templates and workflow automation.
Keep customers smiling with reports that help predict what keeps them happy.
Win more raving fans with the only helpdesk youll ever need.
FuseDesk is an easy to use customer service platform for all channels.
3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.
3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.
WhosOn ist die optimale Plattform für Kunden, die hohe Ansprüche an Chats haben. Die Anwendung umfasst eine Vielzahl von Funktionen: von der Echtzeit-Sprachübersetzung über detaillierte Web- und Leistungsanalysen bis hin zur Standard-Sentiment-Analyse. Außerdem bietet WhosOn flexible Hosting-Optionen und Unterstützung von On-Premise-, Cloud- oder Hybrid-Implementierungen.
Probiere noch heute die kostenlose Testversion aus, um zu verstehen, warum WhosOn seit über fünfzehn Jahren das Vertrauen großer globaler Unternehmen gewinnt und bewahrt.
Intelligente Livechat-Software von einem führenden britischen Unternehmen. WhosOn bietet erweiterte Skalierungs-, Sicherheits- und Anpassungsmöglichkeiten. Teste die Software noch heute.
Velaro ist eine Website-Live-Chat-Software, die die Bedürfnisse des Unternehmens unterstützt. Führende Unternehmen in den Bereichen E-Commerce, Hochschulbildung, Gesundheitswesen, Pharmazie und mehr wenden sich an die integrierte Plattform von Velaro, um den Verkauf zu optimieren, hervorragenden Service zu bieten und die Produktivität der Mitarbeiter zu steigern. Nur Velaro bietet Performance Management, eine Suite aus umfassenden Analyse- und Reporting-Tools, die Agentenkompetenz und Kundenzufriedenheit fördern. Hol dir Feedback in Echtzeit, finde Momente der Zusammenarbeit und verbessere dich ständig.
Velaro ist ein führender Anbieter von Live-Chat-Software für Unternehmen.
Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.
Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.
Engage hilft dir, überall online zu verkaufen. Es ermöglicht Vertriebsmitarbeitern, für Live-Omni-Channel-Kundeninteraktionen und -verkäufe verfügbar zu sein. Engage ist für das tägliche Leben eines Verkäufers ebenso nützlich wie das Telefon oder E-Mails. Kunden nutzen Engage für verschiedene digitale Berührungspunkte, sodass die Mitglieder des Vertriebsteams sofort mit Besuchern, Interessenten und Kunden interagieren können. Engage stellt eine neue Methode dar, über digitale Kanäle zu verkaufen. Es ist höflich, freundlich und authentisch.
Eine Online-Vertriebsmanagementplattform in Echtzeit. Vertriebsmitarbeiter sind mithilfe von Engage für den sofortigen, webbasierten Verkauf verfügbar.
Global crowdsourced live chat platform. We use the power of the crowd to staff your website with skilled agents, so you get more leads and happier customers.
Crowdio offers a fully customisable widget, an option to analyse/extract data, a lead form feature, availability on IOS/Android and many more.
We also provide a 24/7 website coverage through our certified freelance agents, who live in different parts of the world and are ready to serve your customers the best way possible.
Chat solution offering a variety of features to automate customer communication. We are also pioneers in crowdsourcing for live chat...
Webbasierte Chat-Lösung für Autohäuser. Bietet Vorablesung für Kundenanfragen, automatische Archivierung von Lead-Formularen, Website- und Chat-Analyse.
Webbasierte Chat-Lösung für Autohäuser. Bietet Vorablesung für Kundenanfragen, automatische Archivierung von Lead-Formularen, Website- und Chat-Analyse.
Deskun is a multichannel helpdesk system inside Gmail. With Deskun you can manage customer requests from e-mail, live chat, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram directly from Gmail interface, and set tasks to your employees.
Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.
With Cention you can:
* handle all your channels in one system with pure OMNI-channel support
* get a full 360 view of all your customers communication, including complete history
* have chat bots working side by side with your agents with seamless transfers and full history
* route all errands to the right queue, right agents and right bots automatically
* get external and internal help with our Collaboration feature
* get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Respond.io is a business messaging platform that enables companies to scale their customer engagement without scaling their teams. The respond.io platform uses self-learning AI and automation to generate leads, automate engagement & support customers. Respond.io unifies messaging apps in one place to create a holistic view of chats with powerful broadcast and survey functionality that enables companies to communicate at scale.
Respond.io is a business messaging platform that connects contacts from any channel to every team.
Consolto offers a plugin that embeds on your website and enables you communicate with your clients as close as possible to being there with them. On top of the trivial chat, videochat and screen sharing, we've built an innovative collaborative map application tailored to travel agents, tour operators, travel guides and hotels.
In addition, for support and sales teams, we provide a 3D model that is shown to your clients and helps them understand exactly what you're talking about.
Consolto offers website communication including chat, videochat, collaborative map, augmented 3D models, scheduling, payments and more
Live chat tool for Brazilian companies. It serves the website, Facebook, Twitter all in one panel and comes with reports & dashboard.
Live chat tool for Brazilian companies. It serves the website, Facebook, Twitter all in one panel and comes with reports & dashboard.
Add live chat to your website, engage with your customers in real-time and increase your revenue. Customize the text and colors of your chat box to fit your website. Receive messages even when you are offline. Provide great customer support with our ticketing system.
Free live chat for your website with real-time monitoring, unlimited websites, unlimited chats and unlimited concurrent chats.
Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website.
Live chat tool that helps businesses respond to customers in real-time by managing online/offline hours of help desk canned responses.
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.
Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.
Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.
Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
Proonto is a shop assistants marketplace that helps eCommerce companies improve customer loyalty, conversions and sales. We supply our customers with a live chat platform and the skilled, vetted shop assistants to operate it. Our end to end solution provides you with all you need to give your customers an amazingly satisfying experience. With Proonto you will be able to grow your support & sales with ease and with every budget and give your customers all they need, want and
Proonto is a live support solution which includes an advanced live chat software and qualified sales associates to staff it.
Einfaches Live-Chat-Widget für Websitebesitzer, um sich per E-Mail, SMS und einer beliebigen Messaging-App mit Website-Besuchern zu verbinden.
Einfaches Live-Chat-Widget für Websitebesitzer, um sich per E-Mail, SMS und einer beliebigen Messaging-App mit Website-Besuchern zu verbinden.
INSIDE is a cloud based live chat and customer engagement platform that delivers real-time, measurable and truly personalised customer experiences on your website. Loved by eCommerce, Digital, Marketing and Customer Service professionals around the globe, INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer service costs.
Cloud based customer engagement platform that delivers personalised engagements through Chat, SMS, Social, Video and Email.
TocToc is a Web Customer Engagement platform with App Mobile that helps companies increase conversions by 30% by Human to Human contact with online customers.
It is useful for Sale, Support, Video ID Recognition, ESignature & Online Contract Signing and Digital Marketing activities. A single solution that facilitates and speeds up procedures, bureaucratic times, optimizes work, simplifies procedures by digitizing activities and improving User Experience and Customer Satisfaction.
Web Customer Engagement Platform that Improve Customer Relation, Customer Identity Recognition and Online Contract Signing & Sale.
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world.
When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
The second generation of a conversational AI platform.
The fastest way to create great conversational experiences in any channel, using any of the top AI engines, with or without coding.
Named twice by Gartner Research as a top conversational AI platform alongside Google, Microsoft, IBM and Amazon.
A low-code/no-code conversational AI platform. Create great conversational experiences in any channel, using any of the top AI engines.
A collaborative customer support platform with live chat and ticketing system. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. Work in collaboration with other team members to resolve customer issues, assign conversations, avoid collisions, add internal notes. Use reports to get insights about how your customer success team is doing.
A collaborative, multichannel customer support platform with live chat and ticketing system.
Bietet Live-Chat-Software für deine Website und deinen Kunden die Möglichkeit, für Support auch SMS zu verwenden.
Bietet Live-Chat-Software für deine Website und deinen Kunden die Möglichkeit, für Support auch SMS zu verwenden.
SaaS based communication & work management tool which is available for mobile app & desktop.
SaaS based communication & work management tool which is available for mobile app & desktop.
Gubagoo is the leading provider of conversational commerce solutions for automotive dealerships and OEMs who use our messaging and digital retailing solutions to activate the online car buying experience from their website or Facebook. Our fully managed omni-channel live messaging service instantly connects consumers to dealerships anytime and anywhere through live dealer chat, text, video and Messenger, converting high quality leads and appointments for dealerships 24/7/365.
Gubagoo ChatSmart advanced live chat makes it easy for your customers to connect with your dealership 24/7/365.
Using messaging, Airy enables businesses to have meaningful conversations that form long-lasting relationships with their customers by carefully balancing technology and human interaction. Businesses rely on Airy for new customer acquisition, personalized content engagement, and customer. Airy helps solve complicated business problems by deploying their suite of robust automations and exceptional multi-platform applications.
Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging.
Hybrid.Chat is a Human + Chatbot hybrid platform that proactively engages with your customers 24x7 directly from you SLACK, MATTERMOST or any other messaging platform, making your business Always available and Customer friendly. Human agents can take over chat conversations anytime using the messengers they already use.
Build engaging chatbots using simple spreadsheets to automate your conversations. All it need is your internet and some spreadsheet knowledge.
Hybrid.Chat is a perfect blend of Human + Artificial Intelligence that helps you make most of your website by increasing the engagement
As we enter the "now" era, Direct Messaging Applications are becoming the new big customer support paradigm. Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralize all communications in one single place, helping CS and Sales teams to connect to customers across channels.
Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels.
Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Using advanced Artificial intelligence and machine learning, Yekaliva learns with every interaction it has. Over time, the chatbot learns to talk as naturally like a human.
Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows.
Synthetix Live Chat hat das Kundenengagement neu erfunden. Im Vergleich zu E-Mail können im Synthetix Enterprise Live Chat bis zu 8-mal so viele Kundenanfragen in der gleichen Zeit bearbeitet werden. Synthetix hat bewiesen, dass die Abbruchraten reduziert werden und mehr Umsatz generiert wird. Der Live-Chat von Synthetix aggregiert live gedrückte Tastenkombinationen und hilft den Agenten, die Art einer Anfrage vorauszusehen, bevor ein Kunde eine Frage stellt. Die Produktivität der Agenten wird durch Synthetix-Live-Chat erhöht und das Serviceniveau verbessert.
Der Synthetix Enterprise-Live-Chat kann bis zu 8-mal so viele Kundenanfragen in der gleichen Zeit beantworten.
CHATBOT LANDING PAGES + READY-TO-GO CHATBOTS =
A GAME CHANGER FOR AGENCIES
Increase Conversions on All Your Client's Email, Social and PPC Marketing Campaigns by Driving Post-click Visitors Right Into a Conversation on a Dedicated TruCHAT Chatbot Landing Page.
We would like the opportunity to blow you away with the opportunity - please schedule an introductory call and demo so we can show you how to partner with TruCHAT to change the game for your agency.
TruCHAT's Chatbot Landing Pages + Ready-To-Go Chatbots = A Game Changer For Agencies.
Omnicus ist eine Plattform, die ein großartiges Kundenerlebnis über Sprache, Chat, E-Mail und soziale Medien ermöglicht – und das alles von einer einheitlichen Oberfläche aus. Gib deinen Kund*innen neue Möglichkeiten, mit deinem Unternehmen zu interagieren, indem du eine textbasierte Konversationsoberfläche wie einen virtuellen Assistenten nutzt, der auf KI basiert. Probiere das Programm kostenlos aus oder buche eine Demo, um dich davon zu überzeugen, wie Omnicus deine Kundenerfahrung verbessern kann.
Unterstütze, motiviere und binde deine Kund*innen über Sprache, Chat, E-Mail, soziale Medien und SMS in einer einheitlichen Oberfläche.
Enterprise chatbot for businesses that helps to engage with leads.
Enterprise chatbot for businesses that helps to engage with leads.
Hippo is a 360 solution for your business to engage, acquire and support costumers through live chat software. Interact with your customers across multiple platforms like Facebook Messanger, audio and video calls. Hippo comes with best In-app chat features to boost your productivity like chatbots, screen sharing, third-party integration and many more. Start your one-month free trial now!
Live chat tool that helps businesses engage and support customers by handling real-time messages and multimedia on a unified dashboard.
Ruby delivers virtual receptionist & live chat services using technology to empower personal connections that gain new business.
Ruby delivers virtual receptionist & live chat services using technology to empower personal connections that gain new business.
Improve your customer service with this app that makes it possible to create, manage, and translate canned responses.
Improve your customer service with this app that makes it possible to create, manage, and translate canned responses.
POP is the fastest-growing all-in-one Messenger marketing platform. The future is private. Chat marketing is instant, interactive and has high engagement rates. Our mission is to help people start conversations that grow their business.
Since 2016, we have been enabling people to reach their audience directly through chat. Our self-serve platform enables people to set up messaging campaigns in minutes.
Marketing automation platform that helps businesses generate sales leads by initiating conversations through messaging campaigns.
Userbot is not just a simple chatbot, it is the first real Artificial Intelligence that automates conversations between companies and people. Userbot helps you to reply to all messages quickly, easily and in a personalized manner.
Userbot helps you to reply to all messages quickly, easily and in a personalized manner.
ATOM is a conversational AI platform that simplifies the work of companies by unifying and organizing the chats that their clients send to digital channels (Whatsapp, Messenger, Instagram, Telegram, among others) to manage them from a single platform, thus facilitating the consumer shopping experience and providing immediate attention through the automation of responses.
We integrate all digital channels on our platform and simplify the visibility and traceability of customer service and sales
Autochat helps you and your team members see all live shopping sessions on your online store with business insights like cart value, historical average order value of shopper, number of orders placed by shopper in past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site.
Autochat helps e-commerce stores sell more by proactively engaging and supporting customers throughout their purchase journey.
Real-time live chat and live site monitoring application that is a true, server-based solution.
Real-time live chat and live site monitoring application that is a true, server-based solution.
Office messenger with instant messaging, group discussions, bulletin board, voice/video chat, file transfer, and document management.
Office messenger with instant messaging, group discussions, bulletin board, voice/video chat, file transfer, and document management.
mioot Live Chat Software, mit der Unternehmer alle Kundenanfragen fast sofort beantworten können, zu geringeren Kosten für Unternehmen und KEINE Kosten für die Kunden, egal aus welchem Land. Sobald der Kunde deine Website öffnet, werden die Live-Chat-Kundenbetreuer mit den geografischen Informationen wie Stadt, Bundesland und Land, Suchbegriffen, die der Kunde verwendet, um deine Website zu erreichen usw. versorgt, damit der Live Support-Kundenbetreuer die Bedürfnisse des Kunden schnell versteht.
Verfolge deine Website-Besucher in Echtzeit, lade sie zum Online-Chat ein.
MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available.
MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available.
Whisbi ist ein globaler Anbieter einer Mobile-First-Conversational-Commerce-Plattform, die Live-Video-, Chat-, Voice- und Chatbot-Funktionen kombiniert, um die Umsatzkonversion zu steigern und Live-Engagement zu fördern. Unternehmen, die diese Conversational-Commerce-Lösung nutzen, haben die Kundenbindung um das Sechsfache, die Effizienz um das Zehnfache und die Onlineumsatz-Conversion um das Zweifache gesteigert. Die Kunden sind weltweit tätige Unternehmen in den Bereichen Telekommunikation, Auto, Reisen und anderen, die online überzeugende Omnichannel-Kundenerlebnisse schaffen wollen.
Whisbi ist ein globaler Anbieter einer Mobile-First-Konversationsplattform, die Live-Video, Chat, Voice und Chatbot kombiniert
See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers.
See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers.
Web-based help desk solution offering live chat, reports, statistics, and more.
Web-based help desk solution offering live chat, reports, statistics, and more.
Live chat tool for communicating with site visitors with powerful co-browsing feature.
Site owners can understand more about customers browsing site
Invite interested visitors to a conversation to help close sales
Segment and target those that really need dedicated support
Cobrowsing
The most accurate understanding of customer needs based on direct observation of their on-site behaviour.
The operator can easily highlight important items on the website for the visitor.
Live chat tool for communicating with site visitors with powerful co-browsing feature
Brand Embassy (BE) ist die bestbewertete Cloud-Kundenservice-Plattform für Live-Chat, Video-Chat und Co-Browsing. BE ist eine Plattform, die in mehr als 35 Social-Media-Kanäle integriert ist. Sie bietet Instant Messaging, E-Mail, SMS und KI-basierten Chatbot-Service und senkt die Kosten für das Kontaktcenter. Brand Embassy ist ein Lösungspartner für Unternehmenslösungen für WhatsApp Business Solution oder Apple Business Chat. BE ist eine zu 100 % sichere, flexible und kostensparende Lösung. BE ist einfach in deine Systeme zu integrieren.
Brand Embassy ist eine digitale Omnichannel-Kundenservice-Plattform für Kontaktcenter. Sie bietet leistungsstarken asynchronen Livechat.
Ongair ist ein nutzerfreundliches Dashboard, mit dem Unternehmen eine hervorragende Kundenbetreuung über WhatsApp und bald auch über WeChat und andere beliebte Instant-Messaging-Plattformen durchführen können.
Der Kundenservice für Instant Messaging ist 7x schneller und persönlicher, sodass Marken ihre Kundenanfragen in Echtzeit abschließen können, wenn ihre Kunden die meiste Zeit auf ihrem Telefon verbringen.
Mit der Zendesk-Integration kannst du Zendesk zur Verwaltung deines Teams und deiner Tickets verwenden.
Mit Ongair können Unternehmen eine hervorragende Kundenbetreuung über WhatsApp, WeChat und andere beliebte Instant-Messaging-Plattformen durchführen.
A group chat service for your business's website. Provide your visitors with text, video, and audio content.
A group chat service for your business's website. Provide your visitors with text, video, and audio content.
IMsupporting provide live chat software and support software solutions to websites across the globe.
The IMsupporting platform is a 100% web based solution that requires zero installation or continuous upgrade or security management.
Advanced features, Departments and multiple operator accounts enable our customers to support their own users base in an efficient way.
IMsupporting provide live chat software and support software solutions to websites across the globe.
ITC's digital customer engagement platform combines support for web chat with all other digital channels, consolidating them into one interface. Allow customers to connect with you on their channel of choice. CRM Integration and complete transaction history gives agents a 360-degree view of your customers, and features like pre-formatted responses, Skills-Based Routing, and integration with WFM make it easy to provide superior digital customer service.
ITC is a digital customer engagement platform with that consolidates live chat and all digital channels into one interface.
LiveHelp, einfacher und flexibler Live-Chat für deine Website. Mit nur einem Klick können Web-Besucher mit einem Kundenbetreuer CHATTEN, Echtzeit-Erklärungen zu Produkten oder Dienstleistungen und eine vertrauenswürdige Referenz erhalten. Live-Chat-Lösung für Kundeneinbindung. Antworte deinen Kunden rund um die Uhr.
Live-Chat-Lösung für Kundeneinbindung. Antworte deinen Kunden rund um die Uhr.
Live Chat mit Team-Management, proaktive Meldungen und Warenkorb-Integration. Einfache Swimlane-Ansicht für den Betreiber, um die meisten potentiellen Besucher und Besucher mit Produkten im Warenkorb zu erkennen. Erstelle benutzerdefinierte Regeln, um proaktiv den Chat mit situationsspezifischen Nachricht für die richtigen Leute anzuzeigen, zum Beispiel solche mit mehr als 100 in dem Warenkorb. Oder überlasse das Targeting unseren Echtzeit-Analysen, um die Besucher anzusprechen, die erst nach einer Chat-Unterhaltung kaufen.
Live Chat mit Team-Management, proaktiven Meldungen, Einkaufswagen-Integration. Echtzeit-Analysen, um nur auf die richtigen Besucher zu zielen.
Enables marketers & medias to collect social UGC, moderate, curate, republish on any screen to inform, inspire, engage, highlight audience to amplify it.
You create social media hub for web sites & social wall for TVs from all social media Facebook, Instagram, Twitter, Youtube... and also RSS with full control to republish them in order to amplify them everywhere > improve ROI
API also available in JSON or XML for raw data feed aggregation.
Enables brands & their agencies to curate & display social content on their website or any screen with full control to amplify them.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Whether you want to have one conversation, or one million, our low-code software and intuitive APIs will make it happen, enabling you to send real-time communications to your customers in a matter of moments. From small businesses, to global enterprises, weve helped thousands of clients expand and enrich their messaging channels, without the headache. Extend existing system capability, build a new platform from scratch, or use our ready-to-go software. With Comapi powering your communications
Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications
Stryng ist ein webbasiertes Messaging-Tool, mit dem Unternehmen mit Kunden kommunizieren, Dokumente freigeben und Aufgaben gemeinsam bearbeiten können.
Stryng ist ein webbasiertes Messaging-Tool, mit dem Unternehmen mit Kunden kommunizieren, Dokumente freigeben und Aufgaben gemeinsam bearbeiten können.
Eine einfach zu verwendende Slack-Integration, um mit deinen Besuchern zu chatten.
Eine einfach zu verwendende Slack-Integration, um mit deinen Besuchern zu chatten.
Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text.
Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text.
ECommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more.
ECommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more.
OmniCore by SaleMove ist eine All-in-One-Omnichannel-Plattform zum Kundenengagement, mit der Unternehmen die Besucher ihrer Website mit dem höchsten Wert identifizieren, über Live-Chat, Audio oder Video mit ihnen kommunizieren und über CoBrowsing und Live Observation ein tieferes Engagement schaffen können. Unternehmen nutzen OmniCore, um sinnvollere Gespräche mit ihren Kunden zu führen, was die Anzahl der Online-Conversions erhöht, den Aufwand für Kunden senkt und die Kundenerfahrung insgesamt verbessert.
OmniCore by SaleMove ist eine umfassende Omnichannel-Plattform für Kundenengagement, die Chat-, Audio-, Video- und CoBrowsing-Funktionen umfasst.
We at Heymojo expertise in building Hybrid chatbots. Hybrid Bots are a combination of both Rule-based & AI Based bots. We bring the best of both worlds on a single platform. It is important to understand bots were never built to replace humans but only to improve the efficiency of our work. Heymojo Bots can be used to answer routine questions or FAQs, automate customer support, drive user engagement, generate more leads, and most importantly qualify leads using our unique lead scoring algorithm.
Heymojo hybrid bots help businesses engage with customers in real-time and generate conversation qualified leads(CQL).
CafeX Live Assist transforms digital customer experiences in Microsoft Dynamics 365. Visitors to company websites and mobile applications can engage with marketing campaigns, interact with chatbots, start chat sessions with live agents and transition to real-time conversations through voice, video and cobrowsing. What's unique about Live Assist is its tight integration with Dynamics 365, providing agents with a seamless, single-pane-of-glass experience.
Live Assist for Dynamics 365 delivers omnichannel customer engagement with live chat, bots, cobrowse, voice and video communications.
Eine Online-Plattform, die digitalen Marketingagenturen und professionellen Nutzern hilft, Chatbots für Facebook Messenger zu erstellen.
Eine Online-Plattform, die digitalen Marketingagenturen und professionellen Nutzern hilft, Chatbots für Facebook Messenger zu erstellen.
Your Dealership will be powered by an Industry Leading Chat Software
Your Dealership will be powered by an Industry Leading Chat Software
Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more.
Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more.
Smooch is the complete messaging platform for enterprise software makers.
Smooch is the complete messaging platform for enterprise software makers.
Live chat widget which can be used to engage customers even after they leave the site through Facebook Messenger.
Live chat widget which can be used to engage customers even after they leave the site through Facebook Messenger.
Live chat software with automation options so you do not need to have staff available.
Live chat software with automation options so you do not need to have staff available.
The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website.
The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website.
Chatkit ist der neue Pusher-Dienst, der Chat zu deinen Web- und mobilen Anwendungen hinzufügt.
Chatkit ist der neue Pusher-Dienst, der Chat zu deinen Web- und mobilen Anwendungen hinzufügt.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty.
Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
Live Chat Software: Kaufleitfaden
Inhaltsverzeichnis
Was ist eine Live Chat Software?
Live Chat Software erweitert den Kundensupport, die Leadgenerierung und die Kundenbindung, indem sie Unternehmen ermöglicht, mit ihrer Kundschaft in Echtzeit über eine Chat-basierte Konversationsschnittstelle zu interagieren.
Es gibt zwei Arten von Live Chat Systemen:
- Widgets: Konversationsschnittstellen, die in bestehende Websites integriert werden können
- Eigenständige Lösungen: Softwarelösungen, die ein breiteres Spektrum an Funktionen umfassen, wie z. B. Interaktionsverfolgung und Verfolgung von Antwort- und Konversionsraten
Vorteile von einem Live Chat Programm
- Verbesserte Verkaufskonversionen: Live Chat Software beschleunigt den Verkaufsprozess, da Kundenanfragen zu einem Produkt oder einer Dienstleistung in Echtzeit beantwortet werden, was sich in einem schnelleren Check-out-Vorgang und einem höheren Verkaufsvolumen niederschlägt.
- Reduzierte Kosten für die Kundenbetreuung: Herkömmliche Methoden der Kundenbetreuung per Telefon und E-Mail erweisen sich oft als teuer und ineffizient, da die Agenten nur eine Kundenanfrage gleichzeitig bearbeiten können. Das Live Chat Programm ermöglicht es den Agenten, auf mehrere Anfragen gleichzeitig antworten zu können.
- Inspiration für neue Produkte und Dienstleistungen: Im Zeitalter des scharfen Wettbewerbs und der sich entwickelnden Kundenbedürfnisse müssen kleine Unternehmen ein Auge auf neue Innovationen, Ideen und Verbesserungsmöglichkeiten haben. Über ein Live Chat Programm erhalten Unternehmen ein Protokoll mit Kundenanfragen, -beschwerden, -wünschen und -anregungen, das analysiert werden kann, um neue Ideen für ihre Produkte und Dienstleistungen zu entwickeln.
Typische Funktionen einer Live Chat Software
- Anpassbares Branding: Ermöglichung für Nutzer, Business Branding in die Chat-Oberfläche einzubetten, indem verschiedene Elemente wie Pop-ups und eine Chat-Schaltfläche angepasst werden können.
- Echtzeit-Chat: Ermöglichung von Echtzeit-Chat-Sitzungen zwischen Agenten und Kunden.
- Offline-Formular: Erfassung von Anfragen auf der Chat-Oberfläche, wenn Kunden außerhalb der Geschäftszeiten Kontakt aufnehmen möchten. Diese Anfragen werden zur Weiterverfolgung an die Posteingänge der Agenten weitergeleitet.
- Proaktiver Chat: Ermöglichung der Einleitung von Chat-Sitzungen mit Online-Kunden für Agenten über eine regelbasierte Engine, die Agenten anzeigt, wenn Onlinekunden Hilfe benötigen.
- Transfer/Weiterleitung: Weiterleitung einer Kundenanfrage an andere verfügbare Agenten, wenn die zugewiesene Person nicht in der Lage ist, innerhalb einer bestimmten Zeit zu antworten.
Tipps für den Kauf von Live Chat Programmen
- Mobilefähige Schnittstelle: Um ein Live Chat Programm für den Vertrieb und den Kundensupport optimal zu nutzen, können es sich Unternehmen nicht leisten, auf die Kunden, die Smartphones nutzen, zu verzichten. Ohne eine mobilfähige Schnittstelle müssen Kunden ihren Laptop oder Desktop verwenden, um den Live-Chat-Support zu nutzen.
- Integration von Dritten: Kleine Unternehmen nutzen eine Reihe von kundenorientierten Lösungen in den Bereichen Vertrieb, CRM, Marketing und Kundenbetreuung. Da jede dieser Lösungen eine Kundeninteraktion beinhaltet, kann die Integration von Live Chat Software dazu beitragen, das Engagement in jedem dieser Bereiche zu verbessern. Eine E-Mail-Marketing-Integration mit einer Live Chat Software ermöglicht es beispielsweise, eine Live Chat Schaltfläche in den Textkörper einer E-Mail einzubetten, über die man dann direkt einen Austausch von Chatnachrichten starten kann. Außerdem ermöglicht die Integration der Live Chat Software in ein Content-Management-System den Nutzern, eine Live-Chat-Schaltfläche zu ihrer Website hinzuzufügen.
Relevante Trends in der Live Chat Software
- Unternehmen suchen nach neuen Wegen zur Überwachung der Leistung von Kundenservicemitarbeitern: Kundenservicemitarbeiter sind der Eckpfeiler der kundenorientierten Teams. Daher suchen Unternehmen nach neuen und effektiveren Methoden zur Messung der Leistung von Kundenservicemitarbeitern. Laut einem Capterra-Bericht über Kundenservice-Trends bewegen sich die Unternehmen in Richtung „portable Bewertungen von Kundenservicemitarbeitern“. Kleine Unternehmen sollten Produkte bewerten, die spezifische Analysefunktionen für die Leistung von Kundenservicemitarbeitern enthalten.
- [Chatbot-Integration mit Live Chat Software ist der nächste große Trend: Chatbots sind Gesprächsschnittstellen, die auf Plattformen für maschinelles Lernen und künstliche Intelligenz aufbauen. Wenn die Live Chat Software in den Chatbot integriert ist, können Nutzer grundlegende Kundenanfragen beantworten, ohne Live-Chat-Agenten zu involvieren, wodurch die Verfügbarkeit verbessert und die Kosten reduziert werden.