ITSM Software (IT-Service-Management Software)

ITSM Software (IT-Service-Management), auch IT-Service-Management-Software genannt, konzentriert sich auf das Management von interner und externer IT-Unterstützung. Diese Anwendungen unterstützen IT-Organisationen bei Planung, Design, Entwicklung, Bereitstellung und Support ihrer Dienste. ITSM-Lösungen umfassen Bereiche wie Helpdesk und IT-Service.

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Samanage

Samanage

von Samanage

(459 Bewertungen)
Samanage ist die am meisten und am besten bewertete ITSM-Lösung. Das Service-Desk vereinfacht komplexe Aufgaben und automatisiert grundlegende Aufgaben. Gleichzeitig bietet es eine Vielzahl von Metriken, Berichten und Konfigurationen, ohne überwältigend zu wirken. Mit Samanage kannst du leicht dem ITIL-Framework folgen. Du erzielst schnellere Ticket-Auflösungen, verbesserst SLAs und verschwendest weniger Zeit für die Wiederholung der gleichen Aufgaben. Liefere schnellere, intelligentere IT-Services und lebe nicht von Fall zu Fall. Erfahre mehr über Samanage Spare wertvolle Zeit und liefere schnellere und intelligentere Dienste mit der am meisten und höchstbewerteten IT-Service-Management-Lösung. Erfahre mehr über Samanage
Freshservice

Freshservice

von Freshworks

(329 Bewertungen)
Pflege das Inventar deiner Unternehmens-IT und Nicht-IT-Assets wie Verträge, Hardware, Software und verfolge Asset Details während ihrer gesamten Lebensdauer mit Freshservices Asset-Management. Das Tool stellt ein erfrischendes Benutzererlebnis dar, und bietet außerdem leistungsfähige Ticketing- und Asset-Management-Funktionen, wie automatische Entdeckung neuer Ressourcen, leistungsstarkes Konfigurationsmanagement und verbesserte Wirkungsanalyse. Erfahre mehr über Freshservice Verwalte deine Vermögenswerte vom Kauf bis zur Stilllegung mit Leichtigkeit Erfahre mehr über Freshservice
Cherwell Software

Cherwell Software

von Cherwell Software

(125 Bewertungen)
Cherwell Service Management ist eine leistungsstarke IT-Service-Management-Lösung (ITSM), die IT-Organisationen die erforderliche Flexibilität für eine schnelle Konfiguration und Anpassung bei minimalem Aufwand und über reibungslose Upgrades zu einem Bruchteil der Kosten und der Komplexität veralteter Lösungen bietet. Eine codelose Architektur bedeutet, dass du neue Funktionen hinzufügen kannst, ohne eine einzige Codezeile zu ändern und dich problemlos in Anwendungen von Drittanbietern integrieren und Aktualisierungen durchführen kannst, ohne Angst davor zu haben, das zu zerstören, was du gebaut hast. Erfahre mehr über Cherwell Software Es handelt sich hier um einen innovativen IT-Service-Management- und Asset-Management-Plattform-Anbieter, der die IT-Welt zu einem besseren Ort machen möchte. Erfahre mehr über Cherwell Software
Web Help Desk

Web Help Desk

von SolarWinds Tools

(90 Bewertungen)
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Erfahre mehr über Web Help Desk Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use. Erfahre mehr über Web Help Desk
SysAid

SysAid

von SysAid Technologies

(100 Bewertungen)
Das preisgekrönte ITSM von SysAid enthält alles, was du für ein effektives IT Service Management (ITSM) benötigst, in einer einzigen ITIL-ausgerichteten Lösung. Das ITSM von SysAid umfasst ein leistungsstarkes Managementmodul für Vorfälle und Serviceanfragen sowie weitere ITIL-Kernfunktionen wie Problemmanagement und Änderungsmanagement. Dazu gehören Asset-Management-Funktionen und moderne IT-Support-Funktionen wie ein Self-Service-Portal für Endbenutzer. Hole dir noch heute eine kostenlose Testversion oder kontaktiere die Entwickler, um zu sehen, was SysAid für dich tun kann. Erfahre mehr über SysAid Verwalte deine ITSM-Aktivitäten ganz einfach mit einer bewährten IT-Lösung. Du findest alle wichtigen Funktionen in einem Dashboard. Erfahre mehr über SysAid
TOPdesk

TOPdesk

von TOPdesk

(17 Bewertungen)
TOPdesk is one of the fastest-growing service management providers worldwide, with offices in 10+ countries. We have over 4500 customers worldwide, supported by 600 specialists, from developers to consultant and support. Our goal? Guide you towards service excellence: making your Service Management smarter, easier and more fun. Erfahre mehr über TOPdesk ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Erfahre mehr über TOPdesk
ConnectWise PSA

ConnectWise PSA

von ConnectWise

(131 Bewertungen)
Made for companies that sell, service, and support technology, ConnectWise Manage is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. Erfahre mehr über ConnectWise PSA ConnectWise Manage helps you organize your business around one centralized system, so your organization can easily connect. Erfahre mehr über ConnectWise PSA
SolarWinds RMM

SolarWinds RMM

von SolarWinds MSP

(19 Bewertungen)
Remote Monitoring and Management ist aus gutem Grund die führende Remote-Management-Plattformen auf dem Markt: Sie bietet dir die umfassendsten Tools zur Sicherung, Wartung und Verbesserung von IT-Prozessen. Die webbasierte Konsole bietet integrierte Patch-Verwaltung, Virenschutz, Filterung von Webinhalten, Sicherung und Wiederherstellung, Remotezugriff, automatisierte Überwachung und Wartung und vieles mehr. Automatisierungsfunktionen ermöglichen die einfache Automatisierung von Routineaufgaben, und robuste Berichte bieten vollständige Transparenz. Erfahre mehr über SolarWinds RMM Leistungsstarkes, flexibles IT-Management-Tool mit Remotezugriff, Patch-Management, Virenschutz, Asset-Tracking, Sicherung und Monitoring. Erfahre mehr über SolarWinds RMM
mHelpDesk

mHelpDesk

von mHelpDesk

(704 Bewertungen)
mHelpDesk is the #1 easiest and most powerful solution for your ITSM business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately. Erfahre mehr über mHelpDesk The fastest, easiest, and highest value ITSM software to automate everything from first customer contact to getting paid. Erfahre mehr über mHelpDesk
Service Desk

Service Desk

von InvGate

(64 Bewertungen)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Erfahre mehr über Service Desk Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Erfahre mehr über Service Desk
ServiceDesk Plus

ServiceDesk Plus

von ManageEngine

(109 Bewertungen)
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Erfahre mehr über ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Erfahre mehr über ServiceDesk Plus
Salesforce

Salesforce

von Salesforce Service Cloud

(332 Bewertungen)
Mit den Helpdesk-Anwendungen von Salesforce musst du nicht in Support-Zentren auf der ganzen Welt investieren. Stattdessen erhältst du eine hochmoderne globale Helpdesk-Software, die rund um die Uhr in der Cloud funktioniert. Mit Salesforce Helpdesk-Lösungen profitierst du von allen Vorteilen, die mit Geschäftsabwicklungen in der Cloud verbunden sind, einschließlich automatischer Updates, neuer Funktionen dreimal jährlich, und ohne Infrastruktur-Probleme. Erfahre mehr über Salesforce Mit Helpdesk-Lösungen kannst Du Deine Support-Abwicklung rationalisieren, um rund um die Uhr kosteneffektive Unterstützung zu liefern. Erfahre mehr über Salesforce
BlueFolder

BlueFolder

von BlueFolder

(20 Bewertungen)
BlueFolder is a web-based service management solution that offers a unique blend of ease-of-use and breadth of functionality. Along with features such as robust ticket management, scheduling/dispatch, and billing, BlueFolder stands apart with features like a powerful customer portal, asset/equipment tracking, and customer notifications. Our customers regularly tell us that adopting it has been the key to realizing the productivity gains that have propelled their business to the next level. Erfahre mehr über BlueFolder Software built for IT service business professionals; centralizing ticket & customer management, billing, team scheduling and more. Erfahre mehr über BlueFolder
Alloy Navigator

Alloy Navigator

von Alloy Software

(27 Bewertungen)
Ein hohes Maß an Kundenservice bei der Verwaltung komplexer IT-Operationen ist für jedes Unternehmen von entscheidender Bedeutung. Aus diesem Grund wurde eine intuitive und kollaborative IT-Service-Management-Lösung entwickelt, die sich transparent in die flexible Funktionalität eines intelligenten Workflows, aussagekräftiger Dashboards und spontaner Ansichten integriert. In Kombination mit leistungsstarken Asset-Management-Tools ist Navigator die komplette IT-Management-Lösung. Erfahre mehr über Alloy Navigator Alloy Navigator ist eine praxisorientierte Lösung, die für praxisorientierte Kunden entwickelt wurde und von praxisorientierten IT-Leuten wie dir entwickelt wird. Erfahre mehr über Alloy Navigator
Naverisk RMM & PSA

Naverisk RMM & PSA

von Naverisk

(21 Bewertungen)
Fernüberwachungs- und Verwaltungslösung für Managed Service Provider mit eingebautem Geräteüberwachungs- und Ticketsystem. Erfahre mehr über Naverisk RMM & PSA All-in-one-IT-Service-Software für Managed-Services-Anbieter zur Verwaltung von IT-Services, Remote-Überwachung. Erfahre mehr über Naverisk RMM & PSA
NinjaRMM

NinjaRMM

von NinjaRMM

(42 Bewertungen)
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. Erfahre mehr über NinjaRMM NinjaRMM is the easiest, all-in-one remote IT service management and monitoring solution that IT professionals love. Erfahre mehr über NinjaRMM
IT Glue

IT Glue

von IT Glue

(26 Bewertungen)
IT Glue is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business. Erfahre mehr über IT Glue IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information. Erfahre mehr über IT Glue
bpm'online service

bpm'online service

von bpm'online

(75 Bewertungen)
Der bpm'online-Service ist eine Cloud-Anwendung mit sofort einsatzbereiten Prozessen für das vollständige Service-Management. Die Anwendung ist die beste Wahl für mittlere und große Unternehmen, die einen Service auf hohem Niveau über mehrere Kommunikationskanäle anbieten möchten. Mit einer umfassenden Anzahl vorkonfigurierter Prozesse verwaltest du Kundenanfragen und automatisierst Service-Operationen durch das Einhalten vordefinierter Prozesse für eine exzellente Kundenbetreuung. Erfahre mehr über bpm'online service Biete omnichannel Kundenservice für Deine Kundenbindung Erfahre mehr über bpm'online service
Goverlan Reach

Goverlan Reach

von Goverlan Inc.

(63 Bewertungen)
Goverlan Reach ist eine Remote-IT-Supportlösung für Systemadministratoren, Techniker und Ingenieure. Sie vereinfacht die IT-Unterstützung und das Systemmanagement. Goverlan Reach bietet: Sicheren Zugriff auf die Computer der Nutzer, egal wo sie sich befinden / Fernbedienung auf dem neuesten Stand der Technik / Active-Directory-Verwaltung und Kennwortverwaltung / Hinter-den-Kulissen-Systemverwaltung / Software- und Patch-Verteilung / IT-Prozessautomatisierung / Compliance- und Sicherheitsmanagement Erfahre mehr über Goverlan Reach Goverlan Reach ist eine Remote-IT-Supportlösung für Systemadministratoren, IT-Supporttechniker und Ingenieure. Erfahre mehr über Goverlan Reach
Jira Service Desk

Jira Service Desk

von Atlassian

(186 Bewertungen)
Jira Service Desk wird als Nummer 1 der beliebtesten und erschwinglichen ITSM-Softwareprodukte bewertet. Jira Service Desk, das auf der Jira-Software von Atlassian basiert, bietet einen erschwinglichen, kollaborativen Service Desk, der einfach einzurichten und zu skalieren ist, und zwar mit vordefinierten Service-Anfragen, Problem-, Änderungs- und Vorfallsmanagement-Prozessen. Hochflexible und einfach einzurichtende Workflows, Automatisierungsregeln und vieles mehr. Jira Service Desk ist eine hervorragende Wahl für deine ITSM Software-Anforderungen. Erfahre mehr über Jira Service Desk Erfahre mehr über Jira Service Desk
AlertFind

AlertFind

von Aurea

(0 Bewertungen)
When dealing with a cyber attack, you need to shut it down immediately. Limit the damage by contacting your employees with secure, off-network alerts. Using machine learning, artificial intelligence and data science, we pull employee contact info from your company's HRIS to ensure that your contact database is always 100% accurate. You never have to worry about not reaching an employee again with AlertFind's SmartContact feature. Free 30d Trial Erfahre mehr über AlertFind The only IT alerting system with a guaranteed 100% complete contact database. Reach employees quickly with secure, off-network alerts. Erfahre mehr über AlertFind
LogMeIn Rescue

LogMeIn Rescue

von LogMeIn

(74 Bewertungen)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Erfahre mehr über LogMeIn Rescue Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Erfahre mehr über LogMeIn Rescue
Vision Helpdesk

Vision Helpdesk

von Vision Helpdesk

(27 Bewertungen)
Der Servicedesk des Vision Helpdesk ist eine von PINKVerify zertifizierte IT-Helpdesk-Software für ITIL-/ITSM-Beschwerden. Das Servicedesk-Tool von Vision Helpdesk bietet Funktionen wie Asset-Management, Incident-Management, Problemlösung, Änderung, Freigabe und Bereitstellung, Serviceanfrage, Servicekatalog, Finanzverwaltung, Produkt- und Lieferantenmanagement und mehr. Über 15.000 Unternehmen weltweit vertrauen seit 2007 auf Vision Helpdesk. Erfahre mehr über Vision Helpdesk Der Servicedesk des Vision Helpdesk ist eine von PINKVerify zertifizierte IT-Helpdesk-Software für ITIL-/ITSM-Beschwerden. Erfahre mehr über Vision Helpdesk
Intelligent Service Management

Intelligent Service Management

von ServiceAide

(22 Bewertungen)
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Erfahre mehr über Intelligent Service Management Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Erfahre mehr über Intelligent Service Management
IncidentMonitor

IncidentMonitor

von Monitor 24-7

(6 Bewertungen)
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Erfahre mehr über IncidentMonitor Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Erfahre mehr über IncidentMonitor
TeamHeadquarters

TeamHeadquarters

von Entry Software

(9 Bewertungen)
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets. TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers. Available On Demand, you can start using this powerful enterprise software suite right away. Erfahre mehr über TeamHeadquarters Project management software with integrated Service desk. Keeps projects on track while you provide awesome customer support. Erfahre mehr über TeamHeadquarters
Wrike

Wrike

von Wrike

(1.209 Bewertungen)
Wrike ist eine Software zur Online-Arbeitsverwaltung, die deinem Team hilft, eingehende Fehleranfragen mit integrierten Formularen zu optimieren, automatisch korrekte Teams zuzuweisen und die Fortschritte auf Zeitplänen oder Kanban-Boards nachzuverfolgen. Mit Wrike kannst du Aufgaben erstellen und delegieren, Termine verfolgen, Pläne auf dem Gantt-Diagramm visualisieren und Berichte teilen. Wrike bietet auch erweiterte Funktionen wie nutzerdefinierte Workflows, erweiterte Sicherheit, eingeschränkten Datenzugriff und vieles mehr. Wrike ist die perfekte Lösung für Teams ab 20 Mitarbeitern. Erfahre mehr über Wrike Optimiere eingehende Anfragen, verfolge den Arbeitsfortschritt und verwalte IT-Projekte mit Wrike. Wrike ist die perfekte Lösung für Teams ab 20 Mitarbeitern. Erfahre mehr über Wrike
ServiceDesk Plus MSP

ServiceDesk Plus MSP

von ManageEngine

(3 Bewertungen)
ServiceDesk Plus MSP ist eine webbasierte, ITIL-ready Help-Desk-Software, die speziell für Managed Service Provider entwickelt wurde. Die All-in-One ITSM-Lösung bietet einen umfassenden Service-Desk, der Account-Management, ein optimiertes Ticketing-System, IT-Ressourcen-Management, Problem- und Change Management, Fernbedienung, erweitertes Reporting und Analyse, einen nahtlose Integration mit nativen und Anwendungen von Drittanbietern , und vieles mehr umfasst. Erfahre mehr über ServiceDesk Plus MSP ServiceDesk Plus MSP ist ein ITIL Service Desk für Managed Service Provider mit Funktionen, basierend auf ITSM Best Practices. Erfahre mehr über ServiceDesk Plus MSP
SupaDESK

SupaDESK

von SupaTools

(12 Bewertungen)
SupaDESK ist eine voll integrierte ITSM-Lösung auf Basis von ITIL-Grundsätzen. Es bietet Full-Service-Desk-Funktionalität einschließlich Vorfall-, Anfragen-, Problem-, Service- und SLA-Management. Es umfasst eine Active Directory-Integration, Service-Katalog und Self-Service-Schnittstelle. Eine mobile App steht auch für Remote-Ticket-Management zur Verfügung. Kann mit SupaCMDB-Modul integriert werden, für eine komplette Asset-Management-Lösung. Erfahre mehr über SupaDESK Service-Desk-Software basierend auf ITIL-Grundsätzen mit integrierten CMDB. SaaS oder vor-Ort- Bereitstellung - Kostengünstig! Erfahre mehr über SupaDESK
QuestDesk Solutions

QuestDesk Solutions

von QuestDesk Solutions

(11 Bewertungen)
Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. Erfahre mehr über QuestDesk Solutions An enterprise-level service management solution designed for organizations of all sizes. Erfahre mehr über QuestDesk Solutions
Opsgenie

Opsgenie

von Atlassian

(102 Bewertungen)
Aufbauend auf Entwicklungs- und Betriebsteams in mehr als 2.500 Organisationen weltweit bietet OpsGenie Lösungen für das Alarm- und Bereitschaftsmanagement, mit denen Unternehmen effektiv auf ihre IT-/DevOps-Probleme reagieren können. OpsGenie befähigt Teams zur Entwicklung von Vorfallreaktionsplänen, zur Zusammenarbeit und Koordinierung der Reaktionsmaßnahmen und zur Analyse der Reaktionsfähigkeit. Erfahre, warum OpsGenie die am schnellsten wachsende Alert-Routing- und Incident-Management-Lösung auf dem Markt ist – www.opsgenie.com. Erfahre mehr über Opsgenie OpsGenie ist eine Benachrichtigungs- und Bereitschaftsmanagement-Lösung für Entwickler- und Betreiberteams, um die richtigen Leute zur richtigen Zeit zu benachrichtigen. Erfahre mehr über Opsgenie
ChangeGear

ChangeGear

von SunView Software

(25 Bewertungen)
The modern enterprise requires a flexible ITSM platform solution capable of managing, maintaining and configuring a myriad of digital services for all part of the business not just IT. ChangeGear by SunView Software combines proven best practices, an innovative AI framework, and an unparalleled user experience for less cost than the competition. Get all the tools you need to easily build, configure, automate, and deploy services for incident management, problem, change, self-service and more. Erfahre mehr über ChangeGear ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain. Erfahre mehr über ChangeGear
OTRS

OTRS

von OTRS

(50 Bewertungen)
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today. Erfahre mehr über OTRS Fully-managed service management suite that includes ticketing, workflow automation & notification for ITSM professionals. Erfahre mehr über OTRS
NetHelpDesk

NetHelpDesk

von Net Help Desk

(14 Bewertungen)
NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, CRM, guaranteed telephony integration, best of breed mobile apps. Erfahre mehr über NetHelpDesk NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Erfahre mehr über NetHelpDesk
Vizor HelpDesk & IT Assets

Vizor HelpDesk & IT Assets

von Vector

(1 Bewertung)
Vizor ist ein umfassendes Issue-Tracking-Helpdesk-System für vollständigen IT-Endbenutzer- und Kunden-Support. Zur Ausstattung gehört leistungsfähige E-Mail-Integration, SLA-Unterstützung, Wissensdatenbank, Teamarbeit, automatische Ticketvergabe und ein Self-Service-Portal. Vizor ServiceDesk ist bereit, out-of-the-Box verwendet zu werden oder leicht angepasst werden kann, um Deine genauen Anforderungen zu erfüllen. Auf Wunsch vor Ort oder in der Cloud. Klicke hier, im es jetzt zu testen. Erfahre mehr über Vizor HelpDesk & IT Assets Umfassendes Helpdesk-Problem-Tracking für IT-Anwender und Kunden-Support. Erfahre mehr über Vizor HelpDesk & IT Assets
Zendesk

Zendesk

von Zendesk

(1.703 Bewertungen)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

von Zendesk

(1.703 Bewertungen)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

von Zendesk

(1.703 Bewertungen)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

von Zendesk

(1.703 Bewertungen)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

von Zendesk

(1.703 Bewertungen)
Zendesk entwickelt Helpdesk-Software für bessere Kundenbeziehungen. Die Produkte ermöglichen es Unternehmen, zuverlässiger, flexibler und skalierbar zu sein. Sie helfen, die Kommunikation zu verbessern und machen aus großen Datenmengen einen Sinn. Vor allem arbeiten sie Hand in Hand, um Interaktionen in dauerhafte Beziehungen zu verwandeln. Mehr als 200.000 Unternehmen wie Uber, Groupon, Box, Airbnb und Disney nutzen Zendesk, um ihre Supportkosten zu senken, die Produktivität zu steigern und die Kundenzufriedenheit zu erhöhen. Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren.
Zendesk

Zendesk

von Zendesk

(1.703 Bewertungen)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

von Zendesk

(1.703 Bewertungen)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

von Zendesk

(1.703 Bewertungen)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

von Zendesk

(1.703 Bewertungen)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
IT Service Management

IT Service Management

von Sunrise Software

(0 Bewertungen)
Enables you to take full control of your IT operations and offer exceptional customer service. Enables you to take full control of your IT operations and offer exceptional customer service.
Xperience

Xperience

von Basis Information Technology

(0 Bewertungen)
Owner web based application made for the management of IT service management processes. Owner web based application made for the management of IT service management processes.
Kayako

Kayako

von Kayako

(142 Bewertungen)
Mit Kayako können Kunden-besessene Unternehmen bessere mühelose Kundenerfahrungen bieten. Der Kundenservice ändert sich. Heutzutage erwartet dein Kunde, dass er als Individuum und nicht als Ticket behandelt und verstanden wird. Anders als herkömmliche Helpdesks verbindet Kayako die Punkte zwischen deinen Support-Kanälen, den Informationen deines Kunden und deinem Team. Kayako wird von über 130.000 Kundenbetreuern in Unternehmen auf der ganzen Welt genutzt, darunter auch Peugeot, NASA und Fedex. Kayako – Live-Chat-Software ist persönlich und einfach, um den Kundenservice über Chat, soziale Medien, E-Mail und Telefon zu vereinheitlichen.
PagerDuty

PagerDuty

von PagerDuty

(43 Bewertungen)
PagerDuty ist eine agile Incident-Management-Lösung, die in ITOps und DevOps Monitoring-Stacks integriert ist, um die Betriebssicherheit und Agilität zu verbessern. Von der Anreicherung und Aggregation von Ereignissen bis hin zu ihrer Korrelation mit umsetzbaren Alerts rationalisiert PagerDuty den Lebenszyklus von Incident Management, indem Störungen und Lösungszeiten reduziert werden. PagerDuty bietet Hunderte von nativen Integrationen mit Operations-Tools sowie automatisierte Planung, erweiterte Berichterstellung und garantierte Zuverlässigkeit. Cloud-Software, die Menschen, Systeme und Daten in einer einzigen Ansicht verbindet, für Sichtbarkeit und umsetzbare Intelligenz über Operationen.
assyst

assyst

von Axios Systems

(2 Bewertungen)
Axios Systems ist der weltweit führende Anbieter von Best-Practice-ITSM-Lösungen (IT Service Management). Die assyst ITSM-Software, die vollständig auf alle ITIL-Prozesse abgestimmt ist, liefert fortwährend Geschäftswert für Organisationen weltweit. Das Servicekatalogprodukt hilft Unternehmen schnell und effizient bei der Verwaltung ihrer Servicehierarchie, benötigt wenig Ressourcen und bietet ein durchgängiges Lifecycle-Management von Services. Die weltweit fortschrittlichste Best-Practice-basierte IT-Service-Management-Softwarelösung.
QuickBase

QuickBase

von QuickBase

(175 Bewertungen)
Used by over 50 of the Fortune 100, QuickBase is the fastest, easiest and most flexible way to manage all data center essentials, regardless of size, location or industry. QuickBase is a web-based platform from which workgroups can create unlimited customizable applications to centrally monitor and manage data center performance. Get your 30-day free trial now! Manage your IT team with the fastest, most flexible no-code ticket management system.
LogMeIn Rescue

LogMeIn Rescue

von LogMeIn

(74 Bewertungen)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
BigPanda

BigPanda

von BigPanda

(0 Bewertungen)
BigPanda ist eine datenwissenschaftliche Plattform, die massive Mengen von IT-Alerts zentralisiert und korreliert, sodass IT-Teams kritische Probleme 90 % schneller erkennen und lösen können. IT-Teams werden in die Lage versetzt, mit der explosiven Größenordnung und Komplexität moderner Rechenzentren durch automatische Korrelation von Alarmen aus deinen Überwachungssystemen Schritt zu halten, einschließlich Nagios, Zabbix, New Relic, Pingdom, Puppet, Chef, CloudWatch, Ansible, PagerDuty und vielen anderen. Unterstützung der IT beim Management der zunehmenden Größe und Komplexität ihrer IT-Infrastruktur.
CMDBuild

CMDBuild

von Tecnoteca

(1 Bewertung)
CMDBuild ist eine Enterprise-Open-Source-Lösung für das IT-Asset-Management (CMDB, ITAM). Es soll die IT-Asset-Datenbank gestalten und verwalten sowie Management-Workflows gemäß ITIL Best Practices unterstützen. Die CMDBuild-Konfigurationstools ermöglichen die Aktivierung eines vollständigen Configuration-Managementsystems zur Verwaltung der IT-Abteilung. Dank seiner hohen Konfigurierbarkeit ist es ein gutes Tool, um anpassbare Lösungen für die IT-Governance, aber auch für das Asset-Management im Allgemeinen zu konfigurieren. CMDBuild ist die integrierte Lösung für das Service-Desk-Management. Hoch konfigurierbar, ITIL-konform, mehrsprachig und Open Source.
EasyVista

EasyVista

von EasyVista

(2 Bewertungen)
Cloud-basierte Lösungen zur Unterstützung der aktuellen ITIL-Reifegrad- und IT-Service-Management-Strategie deines Unternehmens. Cloud-basierte Lösungen zur Unterstützung der aktuellen ITIL-Reifegrad- und IT-Service-Management-Strategie deines Unternehmens.
DeskCenter Management Suite

DeskCenter Management Suite

von DeskCenter Solutions

(2 Bewertungen)
Entdecken, Organisieren und Verwalten aller IT-Ressourcen über eine einzige Lösung. Ein vollständiger Überblick über alle IT- und Nicht-IT-Vermögenswerte mit dem Vorteil integrierter Module, die den gesamten Lebenszyklus abdecken. Optimierung von Software-Assets, Sicherstellung, dass die Lizenz eingehalten wird, Remote-Management und effektive Software, Patch- und Betriebssystembereitstellung werden alle über einen kompletten Service Desk unterstützt. IT-Asset-Management, Software-Asset-Management. Softwarebereitstellung, Service Desk und die Verwaltung mobiler Geräte in einer einzigen Suite.
Octopus

Octopus

von Octopus-ITSM.com

(1 Bewertung)
Vollständig auf den Best Practices von ITIL aufgebaut und für die sofortige Verwendung vorkonfiguriert, ist Octopus eine sehr benutzerfreundliche, leicht zugängliche und sich ständig weiterentwickelnde Anwendung, ideal für kleine und mittlere IT-Abteilungen. Zu den Funktionen gehören Ereignis-, Serviceanfragen-, Problem-, Änderungs- und Event-Management, SLA und automatisierte Eskalation, CMDB und automatisiertes Inventar, ein Webportal mit benutzerdefinierten Formularen, E-Mail-Benachrichtigungen für alle wichtigen Events und eine erweiterte Berichterstellung. Octopus wird von einem einzigartigen Service-Paket unterstützt. Helpdesk/IT-Service-Management-Software Möglichst effizientes Dokumentieren und Aufklären täglicher Vorfälle und Anfragen.
iSupport

iSupport

von iSupport Software

(31 Bewertungen)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
LANDESK Service Desk

LANDESK Service Desk

von ivanti

(7 Bewertungen)
LANDESK Service Desk manages and automates the lifecycle of ITSM processes to modernize your service delivery and IT support. It helps to optimize services, offers end users exceptional experiences, and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action. Easy - Codefree - Process driven IT service management. On-premise / cloud. ITIL verified processes plus integration and automation within and beyond the service desk.
Remote Support Software

Remote Support Software

von PROXY Networks

(0 Bewertungen)
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user. It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.
CA Service Desk Manager

CA Service Desk Manager

von CA Technologies

(7 Bewertungen)
Take a proactive approach to IT service management. Take a proactive approach to IT service management.
SUMMIT

SUMMIT

von Symphony SUMMIT

(8 Bewertungen)
SUMMIT is an Enterprise class ITSM/ITOM platform which provides integrated, intelligent & innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution is also featured by Gartner as a 'Cool Vendor' in IT Operations, 2015. SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises and provides tight integration across IT Operation functions, delivering better efficiencies and higher ROI to CIOs. Intelligent, Integrated & Innovative ITIL 2011 certified, unified ITSM Platform for Service, Asset, Availability & Project Management.
vFire

vFire

von Alemba

(2 Bewertungen)
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alembas specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe. vFire is an Enterprise level IT Service Management Software tool developed by Alemba.
eyeShare

eyeShare

von Ayehu Software Technologies

(2 Bewertungen)
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. Next Generation IT Automation & Orchestration Platform - A force multiplier for IT and security operations
ConnectWise Manage

ConnectWise Manage

von ConnectWise

(131 Bewertungen)
Made for companies that sell, service, and support technology, ConnectWise is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. ConnectWise helps you organise your business around one centralized system, so your organisation can easily connect and communicate.
Vivantio ITSM

Vivantio ITSM

von Vivantio

(88 Bewertungen)
Vivantio ITSM ist die flexibelste, zuverlässigste, vertrauenswürdigste Service-Management-Lösung auf dem Markt. Die Plattform passt sich an die komplexen Geschäftsanforderungen von großen Organisationen mit mehreren Standorten an, ist kostengünstiger dank dem unerreichten Wert von flexiblen Lizenzierungen und gibt einen Einblick in all Deine Servicearbeit mit intuitivem individuellem Reporting. Und es ist alles durch eine namhafte Unterstützung und Implementierungs-Teams von Vivantio abgesichert, dazu da, Deine ideale Service-Management-Vision zum Leben zu erwecken. Vivantio ITSM ist die flexibelste, zuverlässigste, vertrauenswürdigste Service-Management-Lösung auf dem Markt.
Remedy IT Service Management

Remedy IT Service Management

von Remedy IT Service Management

(73 Bewertungen)
BMC Remedy IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise. Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
BOSS Solutions

BOSS Solutions

von BOSS Solutions

(56 Bewertungen)
BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,
SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

von SMART Service Desk

(30 Bewertungen)
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
Motadata

Motadata

von Motadata

(26 Bewertungen)
Motadata is an IT analytics software platform that derives business insights by real-time processing, correlation and intelligent visualization of IT network and security information data. It unifies traditionally segregated security operation and network monitoring, management and data analytics functions into a single platform. It has plugin driven architecture which makes it highly customizable as per customer requirements. Motadata is a registered trademark of Mindarray Systems Pvt. Limited. A platform that derives business insights by real-time processing, correlation and intelligent visualization of IT data.
OneSoft Connect

OneSoft Connect

von OneSoft Connect

(22 Bewertungen)
Manage Anything. OneSoft match your business just like LEGO! Simplify your life and manage most of your day-to-day issues from one environment. Say goodbye to your messy documents, spreadsheets or apps. Manage tasks, meeting minutes, activities with customers, on your projects, assets, opportunities, contracts and many others. you're drowned in documents and appkch? Manage anything. OneSoft match your business just like LEGO! Say goodbye to your messy documents, spreadsheets and many apps.
FootPrints

FootPrints

von BMC Software

(17 Bewertungen)
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users. IT service management for mid-size organizations
C2 ATOM

C2 ATOM

von C2 Enterprise

(11 Bewertungen)
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery.
CloudMonix

CloudMonix

von Paraleap Technologies

(9 Bewertungen)
CloudMonix provides advanced cloud monitoring and automation for applications and services deployed on the Microsoft Azure cloud platform. IT administrators are able to gain deep insight into their Azure applications, get immediate alerts and notifications when things go wrong, setup automated self-healing actions and much more. Microsoft Azure support includes but is not limited to: - Azure Cloud Services - Azure Virtual Machines (Windows and Linux) - stand-alone Windows Server Deep support for Microsoft Azure. Insight into production environments and middleware. Automatic self healing.
TeamDynamix

TeamDynamix

von TeamDynamix

(5 Bewertungen)
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, and State & Local Government. Project, portfolio and service management solutions in a single work management platform.
TechSuite

TechSuite

von RepairTech

(4 Bewertungen)
RepairTech makes automated computer repair software design specifically for IT Professionals. Instead of manually running through every tool on your checklist, simply use TechSuite, select what you want to run ahead of time, click start, and come back to a full HTML report. TechSuite automates over 300 commonly used utilities, and should be on every serious technician's bench. Learn more at repairtechsolutions.com, and make sure to check out the free trial. RepairTech's suite of software automates the computer repair process.
versaSRS HelpDesk

versaSRS HelpDesk

von VersaDev

(3 Bewertungen)
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
MSM

MSM

von Marval Software

(3 Bewertungen)
Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.
Mproof

Mproof

von Mproof

(2 Bewertungen)
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today! Clientele ITSM offers a wide array of possibilities for every service organization. Start optimizing your work processes today.
IT Alerting

IT Alerting

von Everbridge

(2 Bewertungen)
Everbridge IT Alerting provides enterprise-grade incident response automation to improve service recovery time, incident mitigation and collaboration, accelerate change and release processes and reduce overall downtime. Locate and contact the right people anytime, anywhere, use workflow automation to execute the known-issue remediation and analyze performance by team, by area, by type for compliance and post-mortem. Triage and fix IT incidents faster with workflow automation and on-call schedule management.
ServiceTonic

ServiceTonic

von ServiceTonic

(1 Bewertung)
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
unitworx

unitworx

von unitworx

(1 Bewertung)
unitworx is a fully-integrated IT Service Management Software designed and developed to master the challenges of small and medium sized IT companies or departments. The ITSM software brings together all of the key elements of successful IT management into a single system: Documentation, Monitoring & Ticketing. The users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined workflows and many other features. unitworx is a fully-integrated ITSM Software with all tools for professional IT Management: Documentation, Monitoring & Ticketing.
iET ITSM

iET ITSM

von iET Solutions

(1 Bewertung)
iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. iET® ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs.
Oracle IT Service Management
Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence. Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence.
SerioPlus

SerioPlus

von Serio

(0 Bewertungen)
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Activate

Activate

von Activate

(0 Bewertungen)
Self Service Provisioning product that allows Business Users to perform task that would normally be done manually by the Service Desk. Activate automates the process from the user request, business owner approvals to the actual fulfillment. Management of Distribution Lists, Folder Access, Software and Hardware, Sharepoint, User Provisioning and Passwords are all automated offering faster service and lower cost with greater security. Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.
ITSM 365

ITSM 365

von Naumen

(0 Bewertungen)
ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees. ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees.
Navvia

Navvia

von Consulting-Portal

(0 Bewertungen)
The Navvia Process designer is a SAAS application that helps organizations Assess, Design and Govern IT or Business processes. With a familiar drag and drop interface organizations can quickly, easily and collabratively design processes and publish contextual documentation that can be viewed by anyone in he company. Navvia also comes with the capability to conduct process capability assessments and track process governance. Navvia comes with templates for ServiceNow, ITIL, COBIT, ISO20000. The Navvia Process Designer is the easiest and most cost effective way to design, document and share IT or business processes.
ALVAO Service Desk

ALVAO Service Desk

von ALVAO

(0 Bewertungen)
ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.
Richmond ServiceDesk

Richmond ServiceDesk

von Richmond Systems

(0 Bewertungen)
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.
Process Management Platform
Central customer request platform for all service providers within an organization. Includes forms, workflows and ticketing. Central customer request platform for all service providers within an organization. Includes forms, workflows and ticketing.
SupportDesk ITSM

SupportDesk ITSM

von House-on-the-Hill Software

(4 Bewertungen)
SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop. Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface.
Nlyte DCM

Nlyte DCM

von Nlyte Software

(2 Bewertungen)
Nlyte is the leading software company that automates the management of data center service (DCSM). Many of the worlds largest and most sophisticated data centers use Nlyte to become more agile, reduce costs and operate more efficiently. Founded in 2004, Nlyte provides a comprehensive and proven DCSM solution with a modern, web-services architecture. With Nlyte, customers can easily manage all their existing data center processes, resources, policies, assets and interrelationships. A Gartner Magic Quadrant Leader in 2014, 2015, 2016, Nlyte has the largest and most sophisticated DCIM implementations in the world.
MIST.Remote

MIST.Remote

von MIST Technology

(1 Bewertung)
Fully featured Active Directory, Windows Network Remote Support Utility, quick user search, easy remote & logging archive, track users activity & remote to your network world wide. MIST Remote Support Software is designed to streamline your IT Support department, reduce time wasted leaving desks and travelling to clients, with MIST Remote you can do it all from your Helpdesk's HQ! Windows Network Remote Support Utility, quick user search, easy remote & logging archive, track users activity & remote to your network
IntaChange Enterprise

IntaChange Enterprise

von Intasoft

(0 Bewertungen)
IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change requests from a central point. IntaChange is totally secure and ensures that accurate records are kept with full audit trails for regulatory compliance. Innovative, online change management software for complete change control in an automated, simple to use system.
Chime for Lync

Chime for Lync

von Instant Technologies

(0 Bewertungen)
Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution. ITSM service desk application using Microsoft Lync for click-to-chat functionality.
Gensys X

Gensys X

von SPS

(0 Bewertungen)
Agile Business and IT Service Management software for active asset management and monitoring. Agile Business and IT Service Management software for active asset management and monitoring.
Wolken Service Desk

Wolken Service Desk

von Wolken Software

(0 Bewertungen)
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure. An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
Spiceworks Network Monitor

Spiceworks Network Monitor

von Spiceworks

(348 Bewertungen)
Monitor all your devices easily and in one place! With Spiceworks Network Monitor you can keep an eye on your servers and SNMP-enabled devices like routers and switches from one dashboard. Youll have total visibility over your network, so you can catch issues before any of your users, and be the IT hero you were meant to be. After work hours, rely on email alerts to keep you updated of the critical issues affecting your systems. All of this, and its free! Download Network Monitor now. Real-time monitoring, email alerts, monitor multiple devices in one dashboard, easy-to-use for Windows and Linux servers & switches.
ServiceDesk Plus

ServiceDesk Plus

von ManageEngine

(109 Bewertungen)
Manage ServiceDesk Plus ist eine Help Desk und Asset Management Software. Es bietet ein integriertes Paket mit Incident Management (Trouble Ticketing), Asset Tracking, Einkauf, Vertragsmanagement, Self-Service-Portal und Knowledge Base zu einem erschwinglichen Preis. ServiceDesk Plus bietet alles, was Du von einem vollwertigen IT Help Desk und einem produktiven Help Desk-Mitarbeiter haben musst. ManageEngine ServiceDesk Plus ist sowohl On-Premise als auch On-Demand zur Verfügung. Help Desk Support Software und Asset Management-Tool, enthält Knowledge Base, SLA-Management, Ticket-Tracking, Bestandsführung.
Remedy ITSM

Remedy ITSM

von ITConcepts

(73 Bewertungen)
Comprehensive ITSM solution that helps to simplify the connection between people and information. Comprehensive ITSM solution that helps to simplify the connection between people and information.
Service Desk

Service Desk

von InvGate UK

(64 Bewertungen)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.
Service Desk

Service Desk

von InvGate SRL

(64 Bewertungen)
InvGate Service Desk es un software 100% web, basada en ITIL, con una interfaz de usuario sin precedentes. Cuenta con Gestion de Incidentes, Problemas, Cambios, Asset y Base de Conocimiento. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes. Multi-tenant cloud-based SaaS o implementacion On-Premise. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing y Gamification. Software intuitivo 100% web para su Service Desk. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes.
Wix Answers

Wix Answers

von Wix

(15 Bewertungen)
Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships with your customers. Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.
4me

4me

von 4me

(13 Bewertungen)
Ein globales ITSM Roll-out sollte IT flexibler und effizienter gestalten. ITRP möchte genau das ermöglichen. Wie? ITRP unterstützt die Zusammenarbeit zwischen der lokalen IT, regionalen Rechenzentren und globalen CoEs. Globale Standarddienste können durch virtuelle Teams unterstützt werden. Die frei werdenden Ressourcen können neue Dienste anbieten und das Unternehmen wettbewerbsfähiger machen. Die KPI und Service-Level-Berichte ermöglichen Einblicke, was wo verbessert werden muss. Gezieltere Investitionen können realisiert und der ROI kann gemessen werden. IT-Service-Management-Anwendung, speziell für multinationale Unternehmen und Dienstleister.
Avast Business Managed Workplace
With Managed Workplace, IT service providers can quickly assess vulnerabilities, secure weak points, monitor anomalies, and seamlessly recover data in the event of an attack, all from a single dashboard. Managed Workplace brings a cost-effective, easy-to- use, multi-tenant security lens to remote monitoring and management, enabling MSPs to grow their business, differentiate their services, and build customer loyalty. Put security at the core of your practice.
Virima

Virima

von Virima

(7 Bewertungen)
Virima IT Service Management (ITSM) builds upon Virima's proven, powerful, and flexible IT asset discovery, visualization, and asset management (ITAM) solutions. Virima ITSM helps IT Operations professionals take control of their IT environments, deliver the services their users need and want, make more informed and insightful decisions, and maximize the business value of their IT investments. Automate and improve ITIL service delivery, make better decisions, and maximize the value of your IT investments with Virima ITSM.
YOUZER

YOUZER

von YOUZER

(4 Bewertungen)
With Youzer, you manage all the accounts, the software and hardware assets from a single centralized tool made for IT, HR and managers. Follow in real time the use of the assets for all your employees from onboarding to offboarding and optimize the cost for your company. Affect, create, deactivate and protect your IT and "non-IT" assets. Youzer is a powerfull online software that helps companies to manage the IT accounts and assets of their employees.
VMware Service Manager

VMware Service Manager

von VMware

(2 Bewertungen)
Designed to automate ITSM providing integrated operations management, service catalog, change and incident management, and more. Designed to automate ITSM providing integrated operations management, service catalog, change and incident management, and more.
Cockpit IT Service Manager

Cockpit IT Service Manager

von Cockpit ITSM

(1 Bewertung)
ITSM solution that integrates asset management, task scheduling, ticketing, and more. ITSM solution that integrates asset management, task scheduling, ticketing, and more.
sitehelpdesk-IT

sitehelpdesk-IT

von Sitehelpdesk.com

(0 Bewertungen)
Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations. Specifically designed for internal IT Service Management taking it beyond ITIL and into the real world.
.Biz

.Biz

von EasyAccess Business Solutions

(0 Bewertungen)
An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices. An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.
Hornbill Service Manager

Hornbill Service Manager

von Hornbill Corporate

(0 Bewertungen)
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.
Valuemation

Valuemation

von USU

(0 Bewertungen)
Valuemation ist eine modulare, gut integrierte Software-Suite zur effizienten Unterstützung deines operativen IT-Service-Managements. Dank vorkonfigurierter, sofort einsatzfähiger Prozesse, die gemäß den Best Practices von ITIL vollständig kompatibel und zertifiziert sind, kannst du deine Lösung bald in Betrieb nehmen. Außerdem kannst du Anpassungen vornehmen, indem du die Lösung selbst anpasst, und zwar dank der einfachen Konfiguration und ohne Programmieraufwand oder Kosten für Servicearbeiten von außen. Valuemation ist eine modulare, vollständig ITIL-konforme Software-Suite zur effizienten Unterstützung deines operativen IT-Service-Managements.
Anakage

Anakage

von Anakage

(0 Bewertungen)
An end user support platform to manage and reduce support tickets. An end user support platform to manage and reduce support tickets.
Provance ITSM

Provance ITSM

von Provance Technologies

(0 Bewertungen)
Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365. Provance ITSM lets you capitalize on your existing investments in Microsoft productivity and management solutions, for more cost-effective and high-quality IT service delivery. As a PinkVerify certified solution, Provance ITSM lets you leverage built-in ITIL best practices that can be easily modified and automated without coding. Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365.
iTwiz

iTwiz

von Snuvik Technologies

(0 Bewertungen)
iTwiz is a cloud based Analytical tool for Information Technology Service Management (ITSM). iTwiz unlike other BI tools has the flexibility to leverage the existing Business Intelligence Platform or utilize the inbuilt cloud platform. iTwiz provides insightful key performance indicators (KPIs), role-based dashboards, and flexible analysis which are required to enable optimum management of IT services. It works with seamless integration to ServiceNow platform. A cloud based ITSM analytics tool which helps in Corrective, Predictive and Prescriptive analytics on ITSM data of your organization.
Nilex Service Platform

Nilex Service Platform

von Nilex

(0 Bewertungen)
Nilex offers fully customizable, web and mobile responsive ISMT solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system. Ticket Management, Asset Management, Service Catalog, Shared Services, Customer Support are just few of solutions that Nilex can offer.
DERDACK Enterprise Alert

DERDACK Enterprise Alert

von Derdack

(0 Bewertungen)
DERDACK Enterprise Alert is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It automates alert flows, accelerates responses to critical incidents, minimizes false alerts and reduces unexpected downtime by 60%.DERDACK Enterprise Alert is an on-premise/hybrid cloud solution for larger enterprises and organization Automates alert flows, accelerates responses to critical incidents and reduces unexpected downtime by 60%.
IQ 360

IQ 360

von IQ Telecom

(0 Bewertungen)
IQ 360 is a web-based, relational database driven telecommunications management solution with workflows and reporting developed and offered by IQ Telecom, a nationally certified women-owned business operating since 2001. Web-based, relational database driven telecommunications management solution with workflows and reporting.
OpStream

OpStream

von StreamWeaver

(0 Bewertungen)
Als einzige IT-Integrationslösung für Unternehmen (mit mehr als 1 Mrd. US-Dollar Umsatz) ermöglicht diese App die Bereitstellung aller Überwachungsdaten für Event Management, Advanced Analytics, CMDB, Automatisierung/Orchestrierung, ITSM und Big Data-/Visualisierungs-Tools. Mit einer wizardgesteuerten Schnittstelle werden schnelle und einfache Verbindungen geboten und die Integrationszeit von Monaten auf Tage reduziert. OpStream garantiert die Echtzeit-Bereitstellung von Daten zwischen den besten Tools, die nicht für die Zusammenarbeit konzipiert sind. Unternehmen werden bei der Integration von Metriken, Ereignissen, Topologien und Protokolldaten in ihr vielfältiges Ökosystem von IT-Operations-Management-Tools unterstützt.
TelAlert

TelAlert

von Onsolve

(0 Bewertungen)
Onsolve's TelAlert is an automated alerting solution for ITSM & NMS applications. TelAlert allows you to maximize critical system uptime with advanced two-way notification integration. Onsolve's TelAlert is an automated alerting solution for ITSM & NMS applications.