ITSM Software (IT-Service-Management)

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SysAid

SysAid

von SysAid Technologies

(76 Bewertungen)

Mit mehr als 15 Jahren Erfahrung im IT-Bereich, hat SysAid mehr als 100.000 glücklichen Administratoren bedient. Unser einfaches Ticketing-System erleichtert über 82M Ticketings pro Jahr, alleine in den USA werden über 2000 Organisation unterstützt. Wir wurden in mehr als 40 Sprachen übersetzt und in unserer Gemeinschaft wirst Du immer einen SysAid-Freund in deiner Nähe finden. Kontaktiere uns jetzt, um zu sehen, was SysAid für dich tun kann. Erfahre mehr über SysAid

Freshservice

Freshservice

von Freshworks

(287 Bewertungen)

Pflege das Inventar deiner Unternehmens-IT und Nicht-IT-Assets wie Verträge, Hardware, Software und verfolge Asset Details während ihrer gesamten Lebensdauer mit Freshservices Asset-Management. Das Tool stellt ein erfrischendes Benutzererlebnis dar, und bietet außerdem leistungsfähige Ticketing- und Asset-Management-Funktionen, wie automatische Entdeckung neuer Ressourcen, leistungsstarkes Konfigurationsmanagement und verbesserte Wirkungsanalyse. Erfahre mehr über Freshservice

Kayako

Kayako

von Kayako

(51 Bewertungen)

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Erfahre mehr über Kayako

Cherwell Software

Cherwell Software

von Cherwell Software

(114 Bewertungen)

Cherwell Service Management ist eine leistungsstarke IT-Service-Management-Lösung (ITSM), die IT-Organisationen die erforderliche Flexibilität für eine schnelle Konfiguration und Anpassung bei minimalem Aufwand und über reibungslose Upgrades zu einem Bruchteil der Kosten und der Komplexität veralteter Lösungen bietet. Eine codelose Architektur bedeutet, dass du neue Funktionen hinzufügen kannst, ohne eine einzige Codezeile zu ändern und dich problemlos in Anwendungen von Drittanbietern integrieren und Aktualisierungen durchführen kannst, ohne Angst davor zu haben, das zu zerstören, was du gebaut hast. Erfahre mehr über Cherwell Software

mHelpDesk

mHelpDesk

von mHelpDesk

(592 Bewertungen)

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately. Erfahre mehr über mHelpDesk

LogMeIn Rescue

LogMeIn Rescue

von LogMeIn

(45 Bewertungen)

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Erfahre mehr über LogMeIn Rescue

Service Desk

Service Desk

von InvGate

(38 Bewertungen)

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Erfahre mehr über Service Desk

ServiceDesk Plus

ServiceDesk Plus

von ManageEngine

(70 Bewertungen)

Manage ServiceDesk Plus ist eine Help Desk und Asset Management Software. Es bietet ein integriertes Paket mit Incident Management (Trouble Ticketing), Asset Tracking, Einkauf, Vertragsmanagement, Self-Service-Portal und Knowledge Base zu einem erschwinglichen Preis. ServiceDesk Plus bietet alles, was Du von einem vollwertigen IT Help Desk und einem produktiven Help Desk-Mitarbeiter haben musst. ManageEngine ServiceDesk Plus ist sowohl On-Premise als auch On-Demand zur Verfügung. Erfahre mehr über ServiceDesk Plus

Web Help Desk

Web Help Desk

von SolarWinds

(76 Bewertungen)

With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Erfahre mehr über Web Help Desk

BlueFolder

BlueFolder

von BlueFolder

(20 Bewertungen)

BlueFolder is a web-based service management solution that offers a unique blend of ease-of-use and breadth of functionality. Along with features such as robust work order management, scheduling/dispatch, and billing, BlueFolder stands apart with features like a powerful customer portal, asset/equipment tracking, and customer notifications. Our customers regularly tell us that adopting it has been the key to realizing the productivity gains that have propelled their business to the next level. Erfahre mehr über BlueFolder

Goverlan Reach

Goverlan Reach

von Goverlan Inc.

(25 Bewertungen)

Goverlan Reach ist eine sichere On-Premise IT Remote-System-Management-Lösung für Unternehmen und IT-Dienstleister. Goverlan bietet: Sicheren Zugriff auf deine Benutzer-Maschinen, egal, wo sie sind / erstklassige Remote Control / Verwaltung aktiver Verzeichnisse und Passwort-Management / Hinter-den-Kulissen-System-Berichterstellung und Management / Software und Patch-Verteilung / IT-Workflow-Automatisierung / Compliance und Sicherheitsmanagement Erfahre mehr über Goverlan Reach

Salesforce

Salesforce

von Salesforce Service Cloud

(292 Bewertungen)

Mit den Helpdesk-Anwendungen von Salesforce musst du nicht in Support-Zentren auf der ganzen Welt investieren. Stattdessen erhältst du eine hochmoderne globale Helpdesk-Software, die rund um die Uhr in der Cloud funktioniert. Mit Salesforce Helpdesk-Lösungen profitierst du von allen Vorteilen, die mit Geschäftsabwicklungen in der Cloud verbunden sind, einschließlich automatischer Updates, neuer Funktionen dreimal jährlich, und ohne Infrastruktur-Probleme. Erfahre mehr über Salesforce

QuestDesk Solutions

QuestDesk Solutions

von QuestDesk Solutions

(8 Bewertungen)

Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. Erfahre mehr über QuestDesk Solutions

Kaseya VSA

Kaseya VSA

von Kaseya

(74 Bewertungen)

Kaseya Backup und Disaster Recovery (BUDR) bietet in Echtzeit automatisierte Disk-Backups, Disk-Imaging, Datei-Level-Backups und Bare-Metal-Wiederherstellung für Windows Server und Arbeitsstationen. Im Gegensatz zu herkömmlichen dateibasierten Produkten, erstellt Kaseya BUDR ein Bild des gesamten Systemstatus - einschließlich Betriebssystem, Business-Anwendungen, Benutzereinstellungen, Treiber und Daten - so dass Administratoren schwer beschädigte Systeme in weniger als einer Stunde wieder aufbauen können. Erfahre mehr über Kaseya VSA

Wrike

Wrike

von Wrike

(849 Bewertungen)

Wrike erleichtert die Verwaltung mehrerer Projekte und funktionsübergreifender, verteilter oder wachsender Teams. Die Komplettlösung leitet deine Projekte von der Phase der ersten Anfrage bis hin zur Verfolgung des Arbeitsfortschritts und der Ergebnisberichte. Verwalte Enterprise-Projekte vom Erstellen und Delegieren von Aufgaben bis zur Gestaltung von Plänen und dem Organisieren von Workflows und mehr. Perfekt für Marketing-, Kreativ-, Betriebs-, IT-, Projekt- und Produktionsteams mit mehr als 20 Personen. Erfahre mehr über Wrike

SolarWinds RMM

SolarWinds RMM

von SolarWinds MSP

(7 Bewertungen)

Remote Monitoring & Management ist die führende Remote-Management-Plattform auf dem Markt, aus gutem Grund: Sie bietet dir das umfassendste Tool-Set, um IT-Vorgänge zu sichern, zu verwalten und zu verbessern. Die webbasierte Konsole bietet integriertes Patch-Management, Anti-Virus, Web-Content-Filterung, Backup und Wiederherstellung, Fernzugriff, automatische Überwachung, Wartung und vieles mehr. Automatisierungsfunktionen ermöglichen, dass Routineaufgaben einfach automatisiert werden und robuste Berichte liefern einen vollständigen Überblick. Erfahre mehr über SolarWinds RMM

IT Glue

IT Glue

von IT Glue

(16 Bewertungen)

IT Glue is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business. Erfahre mehr über IT Glue

Jira Service Desk

Jira Service Desk

von Atlassian

(137 Bewertungen)

JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen. Aufgebaut auf Atlassians JIRA, dem Marktführer, der Teams dabei hilft, ihre Arbeit zu erledigen. JIRA Service Desk liefert eine mühelose Service-Erfahrung, passt sich deinen Bedürfnissen an, zu einem Bruchteil der Kosten und Bereitstellungszeit seiner Mitbewerber. Erfahre mehr über Jira Service Desk

Intelligent Service Management

Intelligent Service Management

von ServiceAide

(22 Bewertungen)

Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Erfahre mehr über Intelligent Service Management

IncidentMonitor

IncidentMonitor

von Monitor 24-7

(5 Bewertungen)

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Erfahre mehr über IncidentMonitor

Alloy Navigator

Alloy Navigator

von Alloy Software

(3 Bewertungen)

Ein hohes Maß an Kundenservice bei der Verwaltung komplexer IT-Operationen ist für jedes Unternehmen von entscheidender Bedeutung. Aus diesem Grund wurde eine intuitive und kollaborative IT-Service-Management-Lösung entwickelt, die sich transparent in die flexible Funktionalität eines intelligenten Workflows, aussagekräftiger Dashboards und spontaner Ansichten integriert. In Kombination mit leistungsstarken Asset-Management-Tools ist Navigator die komplette IT-Management-Lösung. Erfahre mehr über Alloy Navigator

bpm'online service

bpm'online service

von bpm'online

(67 Bewertungen)

Bpm'online Service bietet Out-of-the-box-Prozesse auf Basis von Best Practices der Branche. Verwalten von Kundenanfragen und automatisieren von Service-Operationen durch folgende vordefinierte Prozesse für die Kundenbetreuungs-Excellence. Bpmonline wurde im Gartner 2016 Magic Quadrant für CRM Customer Engagement-Center anerkannt, auch aufgeführt in fünf Kategorien im Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales und Customer Service Software). Erfahre mehr über bpm'online service

Vision Helpdesk

Vision Helpdesk

von Vision Helpdesk

(25 Bewertungen)

Vision Helpdesk bietet Kundendienst-Software-Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satelliten Help Desk (Multi Marke Help Desk) 3) Service Desk (ITIL / ITSM Help Desk). Vision Helpdesk ist ein ALL-IN-ONE Kunden-Support-Help Desk, mit dem Du verschiedene Kanäle wie E-Mail, Web-FORMULARE, Twitter-, Facebook-, ANRUFE unter einem Dach verwalten kannst. Vision Helpdesk wird von +8000 Unternehmen auf der ganzen Welt verwendet. Erfahre mehr über Vision Helpdesk

TeamHeadquarters

TeamHeadquarters

von Entry Software

(8 Bewertungen)

TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets. TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers. Now available On Demand, you can start using this powerful enterprise software suite right away. Erfahre mehr über TeamHeadquarters

ServiceDesk Plus MSP

ServiceDesk Plus MSP

von ManageEngine

(70 Bewertungen)

ServiceDesk Plus MSP ist eine webbasierte, ITIL-ready Help-Desk-Software, die speziell für Managed Service Provider entwickelt wurde. Die All-in-One ITSM-Lösung bietet einen umfassenden Service-Desk, der Account-Management, ein optimiertes Ticketing-System, IT-Ressourcen-Management, Problem- und Change Management, Fernbedienung, erweitertes Reporting und Analyse, einen nahtlose Integration mit nativen und Anwendungen von Drittanbietern , und vieles mehr umfasst. Erfahre mehr über ServiceDesk Plus MSP

NetHelpDesk

NetHelpDesk

von Net Help Desk

(11 Bewertungen)

NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, CRM, guaranteed telephony integration, best of breed mobile apps. Erfahre mehr über NetHelpDesk

SupaDESK

SupaDESK

von SupaTools

(10 Bewertungen)

SupaDESK ist eine voll integrierte ITSM-Lösung auf Basis von ITIL-Grundsätzen. Es bietet Full-Service-Desk-Funktionalität einschließlich Vorfall-, Anfragen-, Problem-, Service- und SLA-Management. Es umfasst eine Active Directory-Integration, Service-Katalog und Self-Service-Schnittstelle. Eine mobile App steht auch für Remote-Ticket-Management zur Verfügung. Kann mit SupaCMDB-Modul integriert werden, für eine komplette Asset-Management-Lösung. Erfahre mehr über SupaDESK

Vizor HelpDesk & IT Assets

Vizor HelpDesk & IT Assets

von Vector

(0 Bewertungen)

Vizor ist ein umfassendes Issue-Tracking-Helpdesk-System für vollständigen IT-Endbenutzer- und Kunden-Support. Zur Ausstattung gehört leistungsfähige E-Mail-Integration, SLA-Unterstützung, Wissensdatenbank, Teamarbeit, automatische Ticketvergabe und ein Self-Service-Portal. Vizor ServiceDesk ist bereit, out-of-the-Box verwendet zu werden oder leicht angepasst werden kann, um Deine genauen Anforderungen zu erfüllen. Auf Wunsch vor Ort oder in der Cloud. Klicke hier, im es jetzt zu testen. Erfahre mehr über Vizor HelpDesk & IT Assets

Vivantio ITSM

Vivantio ITSM

von Vivantio

(86 Bewertungen)

Vivantio ITSM ist die flexibelste, zuverlässigste, vertrauenswürdigste Service-Management-Lösung auf dem Markt. Die Plattform passt sich an die komplexen Geschäftsanforderungen von großen Organisationen mit mehreren Standorten an, ist kostengünstiger dank dem unerreichten Wert von flexiblen Lizenzierungen und gibt einen Einblick in all Deine Servicearbeit mit intuitivem individuellem Reporting. Und es ist alles durch eine namhafte Unterstützung und Implementierungs-Teams von Vivantio abgesichert, dazu da, Deine ideale Service-Management-Vision zum Leben zu erwecken. Erfahre mehr über Vivantio ITSM

Zendesk

Zendesk

von Zendesk

(1028 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1028 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1028 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1028 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1028 Bewertungen)

Zendesk entwickelt Helpdesk-Software für bessere Kundenbeziehungen. Die Produkte ermöglichen es Unternehmen, zuverlässiger, flexibler und skalierbar zu sein. Sie helfen, die Kommunikation zu verbessern und machen aus großen Datenmengen einen Sinn. Vor allem arbeiten sie Hand in Hand, um Interaktionen in dauerhafte Beziehungen zu verwandeln. Mehr als 200.000 Unternehmen wie Uber, Groupon, Box, Airbnb und Disney nutzen Zendesk, um ihre Supportkosten zu senken, die Produktivität zu steigern und die Kundenzufriedenheit zu erhöhen.

Zendesk

Zendesk

von Zendesk

(1028 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1028 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1028 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

GoToAssist

GoToAssist

von GoToAssist

(49 Bewertungen)

Citrix GoToAssist bietet marktführende Fernbetreuung und ITIL-basiertes Service-Desk-Management, um den IT-Betrieb zu verbessern und Kosten zu reduzieren.

TOPdesk

TOPdesk

von TOPdesk

(13 Bewertungen)

TOPdesk is one of the fastest-growing service management providers worldwide, with offices in 10+ countries. We have over 4500 customers worldwide, supported by 600 specialists, from developers to consultant and support. Our goal? Guide you towards service excellence: making your Service Management smarter, easier and more fun.

IT Service Management

IT Service Management

von Sunrise Software

(0 Bewertungen)

Enables you to take full control of your IT operations and offer exceptional customer service.

Xperience

Xperience

von Basis Information Technology

(0 Bewertungen)

Owner web based application made for the management of IT service management processes.

PagerDuty

PagerDuty

von PagerDuty

(33 Bewertungen)

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. PagerDuty offers hundreds of native integrations with operations tools, as well as automated scheduling, advanced reporting, and guaranteed reliability.

assyst

assyst

von Axios Systems

(1 Bewertung)

Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.

BigPanda

BigPanda

von BigPanda

(0 Bewertungen)

BigPanda is a data science platform that centralizes and correlates massive volumes of IT alerts, enabling IT teams to detect & resolve critical issues 90% faster. We empower IT teams to keep up with the explosive scale & complexity of modern data centers by automatically correlating alerts from your monitoring systems, including Nagios, Zabbix, New Relic, Pingdom, Puppet, Chef, CloudWatch, Ansible, PagerDuty and many more.

CMDBuild

CMDBuild

von Tecnoteca

(1 Bewertung)

CMDBuild is an enterprise open source solution for the IT asset management (CMDB, ITAM) It's intended to shape and manage the IT asset database and support management workflows according to ITIL Best Practices. The CMDBuild configuration tools allow to activate acompleteCMS (Configuration Management System) to managetheIT Department. Thanks to its high configurability, it is a good tool to configure customizable solutions for the IT governance but also for the asset management in general.

EasyVista

EasyVista

von EasyVista

(2 Bewertungen)

Cloud-based solutions designed to support your organization's current ITIL maturity and IT service management strategy.

Octopus

Octopus

von Octopus-ITSM.com

(0 Bewertungen)

Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package.

Samanage

Samanage

von Samanage

(429 Bewertungen)

SAManage ist die am meisten und besten bewertete IT-Asset-Management-Lösung. Unsere Software eignet sich nicht nur für die kontinuierliche Bereitstellung von Metriken, Daten und Berichten (auch wenn wir all das tun!), sondern vereinfacht komplexe Aufgaben und automatisiert die grundlegenden Aufgaben. Verfolge einfach deine Hardware, Software, Verträge, Bestellungen, Lizenzen und Garantien an einem Ort. Spare wertvolle Zeit und liefere schnellere und intelligentere Dienste, so dass du nicht mehr von einer Brandstelle zur nächsten hetzt.

iSupport

iSupport

von iSupport Software

(29 Bewertungen)

iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.

LANDESK Service Desk

LANDESK Service Desk

von ivanti

(4 Bewertungen)

LANDESK Service Desk manages and automates the lifecycle of ITSM processes to modernize your service delivery and IT support. It helps to optimize services, offers end users exceptional experiences, and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action. Easy - Codefree - Process driven

Remote Support Software

Remote Support Software

von PROXY Networks

(0 Bewertungen)

Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user.

CA Service Desk Manager

CA Service Desk Manager

von CA Technologies

(4 Bewertungen)

Take a proactive approach to IT service management.

SUMMIT

SUMMIT

von Symphony SUMMIT

(8 Bewertungen)

SUMMIT is an Enterprise class ITSM/ITOM platform which provides integrated, intelligent & innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution is also featured by Gartner as a 'Cool Vendor' in IT Operations, 2015. SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises and provides tight integration across IT Operation functions, delivering better efficiencies and higher ROI to CIOs.

vFire

vFire

von Alemba

(1 Bewertung)

As the successor to VMware's Service Manager product (formerly infraEnterprise), Alemba's vFire IT Service Management Software has inherited over 20 years of knowledge and offers a truly innovative user interface that puts customer experience front and centre. Founded on the principles of education, innovation and Gamification, Alemba's revolutionary vFire product exemplifies our commitment to developing Seriously Fun Software.

eyeShare

eyeShare

von Ayehu Software Technologies

(1 Bewertung)

Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe.

ConnectWise Manage

ConnectWise Manage

von ConnectWise

(88 Bewertungen)

Made for companies that sell, service, and support technology, ConnectWise is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations.

Remedy IT Service Management

Remedy IT Service Management

von Remedy IT Service Management

(57 Bewertungen)

BMC Remedy IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise.

BOSS Solutions

BOSS Solutions

von BOSS Solutions

(53 Bewertungen)

BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen

SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

von SMART Service Desk

(28 Bewertungen)

We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle

OneSoft Connect

OneSoft Connect

von OneSoft Connect

(19 Bewertungen)

Manage Anything. OneSoft match your business just like LEGO! Simplify your life and manage most of your day-to-day issues from one environment. Say goodbye to your messy documents, spreadsheets or apps. Manage tasks, meeting minutes, activities with customers, on your projects, assets, opportunities, contracts and many others. you're drowned in documents and appkch?

Motadata

Motadata

von Motadata

(19 Bewertungen)

Motadata is an IT analytics software platform that derives business insights by real-time processing, correlation and intelligent visualization of IT network and security information data. It unifies traditionally segregated security operation and network monitoring, management and data analytics functions into a single platform. It has plugin driven architecture which makes it highly customizable as per customer requirements. Motadata is a registered trademark of Mindarray Systems Pvt. Limited.

eHelpDesk

eHelpDesk

von Giva

(16 Bewertungen)

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making.

FootPrints

FootPrints

von BMC Software

(12 Bewertungen)

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

C2 ATOM

C2 ATOM

von C2 Enterprise

(11 Bewertungen)

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

CloudMonix

CloudMonix

von Paraleap Technologies

(8 Bewertungen)

CloudMonix provides advanced cloud monitoring and automation for applications and services deployed on the Microsoft Azure cloud platform. IT administrators are able to gain deep insight into their Azure applications, get immediate alerts and notifications when things go wrong, setup automated self-healing actions and much more. Microsoft Azure support includes but is not limited to: - Azure Cloud Services - Azure Virtual Machines (Windows and Linux) - stand-alone Windows Server

TechSuite

TechSuite

von RepairTech

(4 Bewertungen)

RepairTech makes automated computer repair software design specifically for IT Professionals. Instead of manually running through every tool on your checklist, simply use TechSuite, select what you want to run ahead of time, click start, and come back to a full HTML report. TechSuite automates over 300 commonly used utilities, and should be on every serious technician's bench. Learn more at repairtechsolutions.com, and make sure to check out the free trial.

TeamDynamix

TeamDynamix

von TeamDynamix

(4 Bewertungen)

TeamDynamix offers a single work management platform for project, portfolio, and service management.The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management.TeamDynamix is used by organizations in Higher Education, K-12, and State & Local Government.

versaSRS HelpDesk

versaSRS HelpDesk

von VersaDev

(3 Bewertungen)

Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.

MSM

MSM

von Marval Software

(2 Bewertungen)

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.

Mproof

Mproof

von Mproof

(2 Bewertungen)

IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today!

IT Alerting

IT Alerting

von Everbridge

(2 Bewertungen)

IT operational response management; Automate communication, collaboration and orchestration for faster service recovery and delivery.

ServiceTonic

ServiceTonic

von ServiceTonic

(1 Bewertung)

ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma

unitworx

unitworx

von unitworx

(1 Bewertung)

unitworx is a fully-integrated IT Service Management Software designed and developed to master the challenges of small and medium sized IT companies or departments. The ITSM software brings together all of the key elements of successful IT management into a single system: Documentation, Monitoring & Ticketing. The users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined workflows and many other features.

iET ITSM

iET ITSM

von iET Solutions

(1 Bewertung)

iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management.

Oracle IT Service Management

Oracle IT Service Management

von Oracle

(1 Bewertung)

Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence.

SerioPlus

SerioPlus

von Serio

(0 Bewertungen)

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

Activate

Activate

von Activate

(0 Bewertungen)

Self Service Provisioning product that allows Business Users to perform task that would normally be done manually by the Service Desk. Activate automates the process from the user request, business owner approvals to the actual fulfillment. Management of Distribution Lists, Folder Access, Software and Hardware, Sharepoint, User Provisioning and Passwords are all automated offering faster service and lower cost with greater security.

ITSM 365

ITSM 365

von Naumen

(0 Bewertungen)

ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees.

Navvia

Navvia

von Consulting-Portal

(0 Bewertungen)

The Navvia Process designer is a SAAS application that helps organizations Assess, Design and Govern IT or Business processes. With a familiar drag and drop interface organizations can quickly, easily and collabratively design processes and publish contextual documentation that can be viewed by anyone in he company. Navvia also comes with the capability to conduct process capability assessments and track process governance. Navvia comes with templates for ServiceNow, ITIL, COBIT, ISO20000.

ALVAO Service Desk

ALVAO Service Desk

von ALVAO

(0 Bewertungen)

ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM.

Richmond ServiceDesk

Richmond ServiceDesk

von Richmond Systems

(0 Bewertungen)

Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.

Process Management Platform

Process Management Platform

von SMTX

(0 Bewertungen)

Central customer request platform for all service providers within an organization. Includes forms, workflows and ticketing.

ChangeGear ITSM

ChangeGear ITSM

von SunView Software

(21 Bewertungen)

Service Desk software should be an enabler, not a barrier, to delivering great service. IT needs a cost-effective platform that is easy to implement, manage, and configure to meet the needs of the business. ChangeGear Service Desk is the most efficient solution for managing, tracking and controlling IT services. Easily facilitate ticket routing, resolve requests, automate changes and more from a highly scalable, single platform.

SupportDesk ITSM

SupportDesk ITSM

von House-on-the-Hill Software

(3 Bewertungen)

SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop.

MIST.Remote

MIST.Remote

von MIST Technology

(1 Bewertung)

Fully featured Active Directory, Windows Network Remote Support Utility, quick user search, easy remote & logging archive, track users activity & remote to your network world wide. MIST Remote Support Software is designed to streamline your IT Support department, reduce time wasted leaving desks and travelling to clients, with MIST Remote you can do it all from your Helpdesk's HQ!

IntaChange Enterprise

IntaChange Enterprise

von Intasoft

(0 Bewertungen)

IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change requests from a central point. IntaChange is totally secure and ensures that accurate records are kept with full audit trails for regulatory compliance.

Chime for Lync

Chime for Lync

von Instant Technologies

(0 Bewertungen)

Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution.

Gensys X

Gensys X

von SPS

(0 Bewertungen)

Agile Business and IT Service Management software for active asset management and monitoring.

Nlyte DCM

Nlyte DCM

von Nlyte Software

(0 Bewertungen)

Nlyte is the leading software company that automates the management of data center service (DCSM). Many of the worlds largest and most sophisticated data centers use Nlyte to become more agile, reduce costs and operate more efficiently. Founded in 2004, Nlyte provides a comprehensive and proven DCSM solution with a modern, web-services architecture. With Nlyte, customers can easily manage all their existing data center processes, resources, policies, assets and interrelationships.

Wolken Service Desk

Wolken Service Desk

von Wolken Software

(0 Bewertungen)

An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.

Avast Business Managed Workplace

Avast Business Managed Workplace

von Avast

(202 Bewertungen)

With Managed Workplace, IT service providers can quickly assess vulnerabilities, secure weak points, monitor anomalies, and seamlessly recover data in the event of an attack, all from a single dashboard. Managed Workplace brings a cost-effective, easy-to- use, multi-tenant security lens to remote monitoring and management, enabling MSPs to grow their business, differentiate their services, and build customer loyalty.

Spiceworks Network Monitor

Spiceworks Network Monitor

von Spiceworks

(188 Bewertungen)

Monitor all your devices easily and in one place! With Spiceworks Network Monitor you can keep an eye on your servers and SNMP-enabled devices like routers and switches from one dashboard. Youll have total visibility over your network, so you can catch issues before any of your users, and be the IT hero you were meant to be. After work hours, rely on email alerts to keep you updated of the critical issues affecting your systems. All of this, and its free! Download Network Monitor now.

Service Desk

Service Desk

von InvGate UK

(38 Bewertungen)

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.

Service Desk

Service Desk

von InvGate SRL

(38 Bewertungen)

InvGate Service Desk es un software 100% web, basada en ITIL, con una interfaz de usuario sin precedentes. Cuenta con Gestion de Incidentes, Problemas, Cambios, Asset y Base de Conocimiento. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes. Multi-tenant cloud-based SaaS o implementacion On-Premise. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing y Gamification.

Naverisk RMM & PSA

Naverisk RMM & PSA

von Naverisk

(21 Bewertungen)

Remote monitoring and management solution designed for managed service providers with device monitoring and ticketing system built in.

4me

4me

von 4me

(13 Bewertungen)

Ein globales ITSM Roll-out sollte IT flexibler und effizienter gestalten. ITRP möchte genau das ermöglichen. Wie? ITRP unterstützt die Zusammenarbeit zwischen der lokalen IT, regionalen Rechenzentren und globalen CoEs. Globale Standarddienste können durch virtuelle Teams unterstützt werden. Die frei werdenden Ressourcen können neue Dienste anbieten und das Unternehmen wettbewerbsfähiger machen. Die KPI und Service-Level-Berichte ermöglichen Einblicke, was wo verbessert werden muss. Gezieltere Investitionen können realisiert und der ROI kann gemessen werden.

Wix Answers

Wix Answers

von Wix

(7 Bewertungen)

Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships with your customers.

VMware Service Manager

VMware Service Manager

von VMware

(1 Bewertung)

Designed to automate ITSM providing integrated operations management, service catalog, change and incident management, and more.

sitehelpdesk-IT

sitehelpdesk-IT

von Sitehelpdesk.com

(0 Bewertungen)

Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations.

.Biz

.Biz

von EasyAccess Business Solutions

(0 Bewertungen)

An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.

Hornbill Service Manager

Hornbill Service Manager

von Hornbill Corporate

(0 Bewertungen)

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals.

Valuemation

Valuemation

von USU

(0 Bewertungen)

Valuemation is a modular, well-integrated software suite for efficient support of your operational IT service management. You can soon get your solution up and running thanks to preconfigured, out-of-the-box processes that are fully compliant and certified according to the ITIL best practices. Also, you can make adaptations by customizing the solution on your own thanks to simple configuration and without the need for programming or the cost of service work by outside parties.

Cockpit IT Service Manager

Cockpit IT Service Manager

von Cockpit ITSM

(0 Bewertungen)

ITSM solution that integrates asset management, task scheduling, ticketing, and more.

Provance ITSM

Provance ITSM

von Provance Technologies

(0 Bewertungen)

Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365. Provance ITSM lets you capitalize on your existing investments in Microsoft productivity and management solutions, for more cost-effective and high-quality IT service delivery. As a PinkVerify certified solution, Provance ITSM lets you leverage built-in ITIL best practices that can be easily modified and automated without coding.

iTwiz

iTwiz

von Snuvik Technologies

(0 Bewertungen)

iTwiz is a cloud based Analytical tool for Information Technology Service Management (ITSM). iTwiz unlike other BI tools has the flexibility to leverage the existing Business Intelligence Platform or utilize the inbuilt cloud platform. iTwiz provides insightful key performance indicators (KPIs), role-based dashboards, and flexible analysis which are required to enable optimum management of IT services. It works with seamless integration to ServiceNow platform.

Nilex Service Platform

Nilex Service Platform

von Nilex

(0 Bewertungen)

Nilex offers fully customizable, web and mobile responsive ISMT solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system.

AlertFind

AlertFind

von Aurea

(0 Bewertungen)

We deliver enterprise notifications ensuring companies can reach employees during unplanned incidents and emergency disruptions. Millions of people around the world depend on AlertFind for business continuity and disaster recovery.

DERDACK Enterprise Alert

DERDACK Enterprise Alert

von Derdack

(0 Bewertungen)

DERDACK Enterprise Alert is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It automates alert flows, accelerates responses to critical incidents, minimizes false alerts and reduces unexpected downtime by 60%.DERDACK Enterprise Alert is an on-premise/hybrid cloud solution for larger enterprises and organization

IQ 360

IQ 360

von IQ Telecom

(0 Bewertungen)

IQ 360 is a web-based, relational database driven telecommunications management solution with workflows and reporting developed and offered by IQ Telecom, a nationally certified women-owned business operating since 2001.

OpStream

OpStream

von StreamWeaver

(0 Bewertungen)

As the only enterprise grade integration solution for ITOM, we makes it possible for all your monitoring data to be available to event management, advanced analytics, CMDB, automation/orchestration, ITSM and big data/visualization tools. With a wizard driven interface, we provide quick and easy connections - reducing integration times from months to days. OpStream guarantees the real-time delivery of data between best-of-breed tools that aren't natively designed to work together.