With Cention you can: * handle all your channels in one system with pure OMNI-channel support * get a full 360 view of all your customers communication, including complete history * have chat bots working side by side with your agents with seamless transfers and full history * route all errands to the right queue, right agents and right bots automatically * get external and internal help with our Collaboration feature * get full statistic coverage with our Reports module

Customer complaint resolution and compliance system design specifically for collection industry.

Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process. One Process across Departments nothing ever falls through the cracks Seamless cross department processes result in nothing falling through the cracks. Everything is monito

Complaints reporting in real-time, allowing escalation of open complaints and reporting of closed complaints for review. Calculation of days taken to closure and prompts required actions in accordance with FCA regulation. Question sets covering regulatory reporting and MI to establish root cause and remedial actions are captured giving both granular and high-level governance through online reports.

EthicsPoint's centralized system provides a place to view and manage all reports of misconduct. All your issues are collected: from our world class hotline services, face-to-face conversations, or even incidents raised through questionnaires from our PolicyTech management system. Manage multiple complaint programs from investigation through resolution in a consistent and customizable workflow, and use robust analytics to run reports and view trends within your organization.

Customer Service and Support Application for Office 365, Teams and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors.

Gladly ist eine radikal persönliche Kundenservice-Plattform. Im Gegensatz zu älteren Kundenservice-Plattformen, die fallzentriert sind, ist nur Gladly mit Menschen im Mittelpunkt konzipiert und ermöglicht auf einmalige Weise eine einzige lebenslange Kundenunterhaltung, von der Kommunikation über Stimme bis zum modernen Messaging. Gladly unterstützt einige der innovativsten Verbraucherunternehmen wie JetBlue, JOANN und TUMI, um außergewöhnliche Kundenerlebnisse bereitzustellen, und macht den Kundenservice zu einem Wettbewerbsvorteil.

Das Beschwerdemanagement von Everest hat sich in seinen mehr als 20 Jahren auf dem Markt als ein Marktführer bewährt. Passe die Konfiguration von Everest an deinen Prozess und deine Ziele an. Verfolge Beschwerden, Produktfehler, Retouren, Reparaturen und mehr. Gib Korrekturmaßnahmen intern und an Lieferanten aus. Mit Everest Hosted gelingt die Implementierung effizient und effektiv. Außerdem ist der Support von Everest immer für dich da. Verbessere den Kundenservice und die Qualität, während du die Industriestandards für Compliance erfüllst und übertriffst.

Manage complex customer feedback and elevate the customer experience with Aptean Respond. Respond is a complaint management platform that helps teams capture and resolve complex customer complaints while identifying areas for business and process improvement. Design your ideal complaint management process, drive quality and efficiency with customizable templates and escalation paths, and identify trends and root causes with Responds interactive dashboards and reporting tools.

Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

Easily integrated into any organisation’s existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help effortlessly track, organise, manage and answer the toughest support challenges. Providing effective support for users is a priority for today’s businesses and NetSupport ServiceDesk’s fully customisable and intuitive browser-based interface makes it easy for technicians to maintain both desktop and mobile platforms while delivering robust workflow processes.

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.

mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution. Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage.

Webbasierte Lösung, die Business-Process-Management bietet und kontextabhängige Leistungsunterstützung, Compliance und mehr bietet.

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.

Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system.

QADEX brings every aspect of food safety, quality management systems, compliance, customers and new product development together in one simple dashboard. Its unique user friendly, real time features allow technical managers to see at a glance how their operations are performing and, should a problem arise, identify corrective actions. Working in partnership with our customers and their global supply base we ensure that information required from suppliers is timely and accurate.

Customer Case Management System for Retailers with in-store or/and online sale. Features include history and tracking on all cases. Multiple Languages. You can share cases with your suppliers. Email service to your customers with case updates. Handle as many stores and cases as you like from one single platform. Case management for you and your customers. Increase productivity by 68%. Reduce processing time by 72%

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.

Bespoke software, Zero-code: digitise your business fast with the our business process management platform.

Risk and compliance are issues that cant be ignored. However, it can be difficult and time- consuming to keep up with the ever-changing regulations that affect firms. However, Riliance has the solution. Weve developed purpose-built software, consultancy and training that take the time and trouble out of compliance.

FCS Recovery ist ein mehrsprachiges Web-basiertes Störungs-Management-System für Gäste- und andere Beschwerden, um die traditionellen Protokollierungsbücher der Hotellerie zu ersetzen. Es verfolgt und protokolliert den Status von Beschwerden, Unfällen, Verletzungen und Notfällen in deinem Hotel für die Hotelgäste, andere Gäste und sogar für die Hotelangestellten, zusammen mit Maßnahmen-Elementen, die dem jeweiligen Personal automatisch zugewiesen werden.

Akio bietet eine einheitliche Cross-Channel-Konversationsplattform für Kunden, kombiniert mit einem kompletten Zuhör- und Analysesystem für Medienberichterstattung, soziale Gespräche und Kundenfeedback. Diese Lösungen sollen Unternehmen dabei helfen, ihre Kundenerfahrung zu optimieren, das Kundenwissen zu verbessern und die Marketing- und Kommunikationsstrategie zu verbessern. Das Produktportfolio umfasst Akio Unified, Akio Spotter und Akio Analytics.

Provides a secure web-based system for complaint submission, investigations, document upload and case management.

A comprehensive complaints management system supporting both the General Market and the Lloyd's of London Market complaints management regulatory processes.

NeeyamoWorks – eine globale HR-Technologie-Suite, die entwickelt wurde, um deine globale Belegschaft unabhängig von Größe, Vielfalt, geografischer Präsenz oder Komplexität zu unterstützen. NeeyamoWorks ist eine zukunftssichere HR-Technologielösung mit intuitivem Design, die deinem Team ein hervorragendes Erlebnis bietet.

Voxya is an online consumer complaint forum that helps consumers to raise a voice against consumer fraud or online fraud.

Simple complaint management app designed for users to track their complaints and follow through on how it resolves with few clicks.

Application allows an instant messaging chat box between tourist facility and technician. System permits to open a specific ticket for each type of request and tourist accommodations have the chance to directly contact operators reducing waiting times and improving the service offered for customers.

The AssurX Complaint Management solution automates management of the entire complaint lifecycle. Following industry best practices, the Complaints Management process guides users through intake, investigation, root cause analysis and regulatory reporting. Built-in configuration capabilities move complaints to closure while meeting compliance requirements and improving product safety and customer satisfaction. The solution provides the most efficient path from complaint intake to resolution.

Cloud-based complaints management platform for financial services organisations.

Improve your Customer Care with the 1st platform in Italian of Smart Helpdesk and Knowledge Base.

Complaint management solution that helps streamline omnichannel communications, manage contacts & conduct geo-targeted messaging.

Wrap up your website with a smarter feedback platform, that not only visually tracks tasks but creates a digital roadmap. Morris makes team and client feedback simple by creating a data-driven tasks for straightforward communication. Why complicate the process? Simple feedback should be, well...simple.

binds.co is a flexible solution to measure the satisfaction levels of a company's customers, by sending customized surveys by email, widgets, and messages. With a control panel that can be customized with the colors and design of the brand, which can be configured, binds.co allows companies to choose what information to put into surveys, and to define the criteria for sending them, in addition to assisting satisfied and dissatisfied customers.