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Customer Journey Management and Customer Experience (CX) solutions that drives customer acquisition, retention and cross-selling.Solutions include: JOURNEY ANALYTICS - Discover real customer journeys and intervene where customers need help. CX - A voice-of-the-customer solution that collects and distributes omni-channel customer feedback. ENGAGE - and campaigning and engagement tool for marketers CASE MANAGEMENT - SLA-based service recovery and ticketing SOCIAL - social listening tool Customer Journey Management and Customer Experience (CX) solutions that drives customer acquisition, retention and cross-selling.
Customer experience platform that enables businesses to implement improvement strategies through issue tracking and reports. Customer experience platform that enables businesses to implement improvement strategies through issue tracking and reports.
SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Entirely customizable from features to design, you no longer have to adapt to Voice of Customer (VoC) solutions, SOMTAB adapts to you! Survey customers immediately after a key moments, learn from real time customer insights presented in your fully customized dashboard and do timely follow-ups with the alerts module. Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA.
Truthlabs CXM platform orchestrates the collection and analysis of disparate customer data and instantly transforms it into actionable insights. We help companies win in the new Experience Economy by helping them to create better, more profitable customer relationships. Truthlabs CXM platform enables companies to orchestrate the collection, analysis and storage of structured and unstructured data that is essential to delivering amazing experiences across the entire customer journey. Customer experience management platform designed to ingest customer data and instantly turn it into actionable insights.
Worthix (Worth Index), the first Artificial Intelligence survey, is ushering in a customer experience revolution by disrupting old-school survey methodologies. We are an AI powered technology/methodology designed to change the way companies conduct surveys, bringing real-time predictive and accurate results into an ever-changing customer experience economy. Worthix is the world's first self-adaptive survey built with AI built to measure customer decisions.
Automatically tracks user activity and user experience metrics to give you a holistic view of how your SaaS is being used. Automatically tracks user activity and user experience metrics to give you a holistic view of how your SaaS is being used.
Simple & powerful process software for businesses that brings your processes to life, empowers your team & delights clients. Simple & powerful process software for businesses that brings your processes to life, empowers your team & delights clients.
Halve the service effort with AI. Real time help for customer. The OMQ Help is a intelligent FAQ. The Solutions for eventually appearing questions are provided to the customer in an easy and fast way. Thus frequently and relevant topics are sorted and displayed in real-time. The OMQ Help is an intelligent FAQ. The Solutions for eventually appearing questions are provided to the customer.
OPINATOR is an ecosystem of Customer Experience Management and Interactive Digital Marketing services that enables businesses to generate personalized, context-dependent, two-way interactions with consumers across multiple channels to increase customer acquisition, loyalty and satisfaction, prevent abandonment and increase sales. Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.
Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you. Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you.
Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment. Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.
Local Measure is a customer experience platform for brick and mortar venues that surfaces real-time insights and feedback to identify, understand, and retain your most valuable customers. Local Measure's platform identifies your customers, informs you of their needs and keeps them coming back.
Customer experience solution that helps businesses analyze insights with features such as operational efficiency and management. Customer experience solution that helps businesses analyze insights with features such as operational efficiency and management.
LitmusWorld provides organizations with a mobile-first platform that delivers dramatic improvements in business processes by enabling contextual conversations between businesses and their stakeholders. Through a two-pronged approach including Customer and Employee Experience Management, the platform aids our customers in reducing customer risk, reducing acquisition costs and increasing customer loyalty by Measuring, Acting and Improving upon your customer centricity agenda in real-time. The LitmusWorld platform enables clients to Measure, Act and Improve business processes that drive the customer centricity agenda.
Connect with your customers & invite feedback using the platforms and devices which are easiest for them! Recover more customers with direct alerts sent to you if any issues arise. Build your online reputation with great reviews from your biggest promoters. Set custom response rules to personalise customer experiences. Customer Radar provides user-friendly dashboards to track and analyse your customer satisfaction over time, with a helpful and friendly support team behind this great product. Receive real-time customer feedback & alerts sent to you directly. NPS dashboards, closed-loop communication, online reviews and more.
An app that allows customers to submit feedback about services they received directly to the business owner without the use of paper. An app that allows customers to submit feedback about services they received directly to the business owner without the use of paper.
Our customizable one question survey will allow you to easily determine who your most loyal customers are. Through a customizable one question survey, you can ask your customers how likely they would be to refer others to your business. Get real time customer feedback from all your customers using a simple one question email survey.
Connected eXperiences Our smarter wayfinding reinvents how people and places interact, putting them completely in-sync. PAM creates a deeper connection to turn visitors into fans by personalizing environments. PAM 360 creates deeper, truly connected, omni-channel experiences from door to destination that turns visitors into fans.
Customer journey analytics solution that enables businesses to build journey maps, measure performance, and personalize customer experience. Customer journey analytics solution that enables you to build journey maps, measure performance, and personalize customer experience.
The feedback app is used on a tablet in stores like restaurant, salon, and service center where the employee asks for feedback on the dedicated digital device instead of pen and paper and this enables to track feedback in real-time and initiate actions like Negative alerts and daily reports FellaFeeds is a feedback software, which enables the offline stores to get Customers feedback on digital devices and build ....
Saas too that helps brands build trust and enable customers to make smart decisions by providing unbiased & trustworthy information. Saas too that helps brands build trust and enable customers to make smart decisions by providing unbiased & trustworthy information.
Encompass CX offers a SaaS-based, B2B, application collecting and measuring both perception and fact-based data from disparate systems to power a different, improved, customer experience. We provide detailed insights into the health of accounts, products, and service teams predicting and correlating customer experience to revenue. Collect and measure both perception and fact-based data from disparate systems to power a different, improved, customer experience.
With Qemotion, transform your customer open comments into emotional analytics and insights! Qemotion provides a Customer experience platform to Improve the customer experience by analyzing their emotions, by measuring emotional indicators on key categories (product, price, place, moments, people) along the customer journey, and by identifying insights and alerts. A SaaS platform to Improve CX by analyzing clients' emotions into the comments and extract insights from the customer journey.
Semeon leverages Customer Intelligence (VOC) to better CX. Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what your customers say and the words they use. This helps your company build the best customer experience possible. Text analytics platform that tells you what customers think and want in real-time.
Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles. Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles.
Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. Aurycs like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not. Auryc is a real-time journey intelligence platform that helps organizations have a visual insight into their customer's journey
The virtual PBX is a telephone system that is hosted in the cloud, so it does not require any device or software or hardware installation. It works from an internet connection, and its function is to manage the incoming and outgoing calls of a company in order to provide good customer service. A virtual PBX is a telephone system that uses the internet to manage the external and internal calls of a company.
Awaken extract and sequence the DNA of customers; pulling together loose strands of fragmented data into a clear picture for everyone who needs it across a business. Dynamic Control of the Customer Experience A suite of complementary technologies and solutions that integrate seamlessly with existing systems whilst streamlining processes to empower you to create exceptional customer experiences. Customer journey solution that leverages behavioral analytics to helps users with sales, efficiency, and demand generation.
Collect feedback from people before/ after product launch. Not every prediction are perfect, be sure that you are building a product or business that suits your target audience. Collect suggestions Collect suggestions from various minds before or after launch. Manage them as task Organize the suggestions as a task, and assign it to the respective team. Be informed with users keep informed your users about the action you have taken on the suggestions. Relaunch or upgrade Brandelp helps every business/product to collect the right feedback for improving themselves.
As the world's most trusted omnidata intelligence company, Skyfii helps marketing, operations and research teams measure, predict and influence customer behavior across the physical and digital world. Its enterprise-grade analytics platform is paired with the domain expertise of its in-house consultancy to help over 6,500 venues analyze over a billion data points each month. Skyfii aims to responsibly use technology to positively affect relationships between people and the places they visit. Skyfii helps businesses analyze, predict, and influence visitor behavior across digital and physical experiences.
Critizr uses Customer Feedback to empower retailers to improve Customer Experience and understand what your customers really want from your business. We enable you to gather real-time feedback from over 20 different channels, responding to the feedback at both a local and HQ level and driving business improvement for better Customer Experience. Critizr is used by large European brands such as Carrefour, Credit Mutuel, Havas Voyages, Nocibe, Galeries Lafayette and Flunch. The leader in Customer feedback collection Critizr helps companies optimize their Customers Experience to improve their satisfaction.
Every interaction is an opportunity. Strengthen relationships, deepen loyalty and drive measurable impact across the business. Automate recording and reporting and streamline evaluationsso you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Smarter Quality Management. Better Customer Experiences.
piHappiness is a comprehensive real-time Customer Feedback Management and Survey Platform, measuring Customer Satisfaction. The software uses multiple metrics like emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires, Open Text using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With customized reports and dashboards, access real-time feedback, analyze and act swiftly to resolve issues instantly and efficiently. piHappiness Customer Feedback App measures customer satisfaction by using customizable Customer Satisfaction Surveys.
A customer feedback analysis and management product. Tatvam helps you, monitor, analyze, and gather insights about your business. A customer feedback analysis and management product. Tatvam helps you, monitor, analyze, and gather insights about your business.
Dexem Call Manager is a Cloud telephony solution designed for Sales and Customer Service teams in efficient businesses. It provides you all the data you need about your phone calls history, so you know how many calls you missed and at what moments your customers call you the most. Detailed reports and integration features allow you to access your phone calls data in your usual working environment. This data helps your team to grow more efficient and strengthens your customer experience. Dexem Call Manager helps companies to boost their Sales efficiency and customer experience with the potential of phone calls data.
Stentle enables shops, shopping centres and retailers to provide a customized customer experience through a digital platform. Stentle enables shops, shopping centres and retailers to provide a customized customer experience through a digital platform.
Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Tired of juggling disparate tools, data, and file formats? Cora Journey360 is a single platform for creating and sharing all of your CX and UX assets, with a direct link to the underlying research data. Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.
ForgeDX is a digital transformation SaaS company that enables companies to showcase the power of their technologies through interactive simulations. ForgeDX helps shape customer experience by bringing it to life simultaneously with employee, user and business experience in a sharable format. ForgeDX accelerates the adoption of technologies across industries. Visualize the possible and show your customers how your technology can transform their business with an immersive simulation.
Hi, I'm Erica - Experiential Reality Intelligent Concierge Assistant. The Only Digital Hologram Concierge with a Personality! Imagine being able to provide your guest with extensive concierge services including way-finding, Google integration and the ability to speak and understand almost any language! Erica can do that and more without breaking the bank! Hi, I'm Erica - Experiential Reality Intelligent Concierge Assistant. The Only Holographic Digital Concierge with a Personality!
Simplify marketing and communication workflows. Who we serve company size, our target customers in the long description and differentiators. add as much as media as possible. short description is for free listings Simplify marketing and communication workflows.,
Agara is the world's leading Real-time Voice AI SaaS platform that processes customer support calls in real-time to eliminate hold time, reduce manual inputs and improve customer experience. Agara significantly improves customer satisfaction (CX) scores while reducing support costs by over 50%. Enterprise-grade Artificial Intelligence platform for Customer Service.
DocEngage Patient Experience delivers complete technology that improves and builds trusted relationships between healthcare systems, clinicians and patients and takes the hospital to the climb in Patient Experience. Enhance Overall Experience of Patients at Hospital! DocEngage provides a complete technology platform for better patient experiences Improve your Outcome & Patient Retention rate
Bring to light what your customers and employees are saying by analyzing survey responses, contact center transcripts, chats, product reviews, or news articles in minutes, not months. Luminoso analyzes your unstructured text data at scale to discover, interpret, and act on what matters most to the people you serve. Supported by unparalleled natural language capabilities, Luminoso has a common-sense understanding of the world and how humans communicate natively in 15 different languages. Automatically discover the business-changing answers hiding in your text-based feedback, in time for you to act on them.
The Chosen App is an online all-in-one tool that allows small and medium local business owners to manage all stages of client communication, from collecting reviews and feedback to getting insightful statistics all from a unified dashboard. The Chosen App | Online Interaction with Clients and Review Generation for Local Business
Your customers want to be heard but are you listening? Gainsight CX brings the voice of the customer to the forefront of your business. Gainsight CX pairs a best-in-class customer action platform with robust survey capabilities to automate targeted outreaches, execute follow-up actions, and generate deeper customer insights. Gainsight CX brings the voice of the customer to the forefront of your business.
Chatvisor helps companies improve their company-customer communication. Chatvisor is an integrated customer service and web analytics platform to deliver better customer experience, reduce costs in customer support and increase conversions along the whole customer journey. Chatvisor is an integrated customer engagement and support platform powered by next level web analytics and co-browsing.
EasySend is a revolutionary eForm builder that empowers global enterprises to quickly convert paper forms and PDFs into smart eForms without writing a single line of code. Our Drag-and-Drop builder supports any insurance and banking use case with ready to use, pre-built components for customer on-boarding, lending, claims, and policy renewals. EasySends no-code platform provides an end-to-end solution for creation, monitoring, maintenance and optimization of user-friendly eForms. No-code smart eForm builder that empowers financial enterprises to quickly convert paper&PDFs into smart digital eForms.
Brightback helps save and retain customers, automatically trigger customer-saving workflows and provide insights on where you need to improve. Brightback helps companies grow revenue by engaging with and saving customers at the point of cancel.
BotBit is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business Customer Loyalty Solution and Reputation Management that collects data on WiFi and Gamification in physical stores.
jExperience combines our solutions for global content management, unified customer data (with privacy by design), experience orchestration, and more, and connects with your new and existing apps faster. jExperience helps you stack up to stand out. You optimize digital content and design with analytics and A/B testing. You create forms that convert. You use GDPR-compliant customer data to engage your customers on a truly one-to-one level jExperience is an A/B testing and personalization software integrated seamlessly within your marketing stack.
The ECHONOVUM INSIGHTS PLATFORM enables leaders to efficiently identify potential areas for success in customer and employee relationships. Make quicker and better decisions based on high-quality contextual feedback from customers and employees. Your dashboard shows you relevant events throughout the customer or employee journey in real-time, allowing you to respond proactively. Our platform enables leaders to translate high-quality feedback into better decisions every day. The ECHONOVUM INSIGHTS PLATFORM enables leaders to quickly identify potential areas for success in customer and employee relations.
TurnFriendly helps your customer service teams to handle complaints professionally. Industry-specific software platforms are individually integrated into existing system landscapes and form the basis for efficient customer service processes. TurnFriendly helps your customer service teams to handle complaints professionally
Lisa is a natural language processing application that combines accurate transcription with AI-driven insights to deliver real time risk and compliance reporting that helps customers quickly triage and remediate customer issues. Lisa builds a data warehouse of every conversation in a business, enabling the kind of analysis that can lead to new revenue streams and algorithms which can detect anything from customer churn to vulnerability and fraud. Proprietary semantic engine that interprets meaning in conversations between businesses and their customers.
Flow CX delivers a people centric customer experience platform. Most customer experience solutions do not take a holistic customer view, they simply gather feedback and generate statistics. We take this to the next level, we ensure that all feedback is part of a closed loop, fully managed as part of an ongoing customer lifecycle. Our solution is broad and cuts across all industries - where-ever there is a business with customers they are a prospect of ours Complete end-to-end solution for gathering, processing and analyzing customer feedback.
Appgree is the first digital platform that allows you to get a dialogue going with a group of any size, as if you were having a one-to-one conversation. It's as simple as asking an open-ended question to the group and then sitting back as their responses come in. In no time youll see how their ideas and opinions are ranked by group consensus. You may embed Appgree in your website or integrate it into your mobile apps. Also, you may use Appgree's own web and mobile apps if you prefer. Get a dialogue going with groups of any size. The power of qualitative and quantitative data finally meet.
Instant Account Verification by MX eliminates the silos, time, and risks by allowing customers to verify their accounts in seconds instead of days. By providing customers with a quick and easy onboarding experience, financial institutions will be able to increase customer satisfaction and revenue while simultaneously decreasing account abandonment rates. : Eliminate silos, time, and risk by verifying customer accounts in seconds instead of days.