Warum Capterra kostenlos ist
Moxtra ist eine Mobile-first-Kollaborationsanwendung und Plattform vom ehemaligen Mitbegründer und CEO von WebEx, Subrah Iyar und WebEx-Veteran Stanley Huang. Moxtra bietet Messaging mit leistungsstarken integrierten Kollaborationsebenen für moderne Teams von jedem Gerät aus an jedem Ort der Welt. Funktionen umfassen visuelles Content-Management; reichhaltige visuelle und verbale Inhaltsanmerkungen; leistungsstarken Text-, Sprach- und Multimedia-Gruppenchat; Internettelefonie sowie Videobesprechungen und Aufgabenverwaltung. Moxtra ist der integrierbare Collaboration Companion, der wie die Temas funktioniert: flexibel und einfach, in Echtzeit oder zu jeder Zeit.

von Opiniofi Technologies

(11 Bewertungen)
Produktdetails
Survaider is a SaaS-based Customer Experience Management solution which helps brands to measure, understand, and improve customer experience. It aggregates customer opinions from all available channels like direct feedback, social media, review websites, CRM, and helpdesk and helps businesses in measuring loyalty and satisfaction scores to improve their service quality. Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time.
Measure & improve customer experience, manage reputation and run effective marketing campaigns. Measure & improve customer experience, manage reputation and run effective marketing campaigns.
BetaTesting provides real-world testing services with a community of over 200,000 users around the world. Our platform lets startups & large companies design tests to collect feedback, bug reports, usability videos, and real-world user data over single-session or multi-week iterations. Our team also provides fully managed services, including test setup and design, project management, and data analysis to help our clients build better hardware and software products. Software and users to help companies collect real-world feedback, bug reports, and usability videos to improve their products.
Web-based solution that helps in customer interactions through AI and human intelligence and proprietary prioritization. Web-based solution that helps in customer interactions through AI and human intelligence and proprietary prioritization.
Produktdetails
PeopleVine hilft privaten Clubs und mitgliederbasierten Organisationen, ihre Mitglieder zu verbinden, zu engagieren, an sie zu verkaufen und sie zu belohnen. Die Tools verbinden Engagement und POS-Daten mit CRM-Profilen, sodass dein Unternehmen wachsen und im Laufe der Zeit personalisierte Beziehungen aufbauen kann. PeopleVine hilft privaten Clubs und mitgliederbasierten Organisationen, ihre Mitglieder zu verbinden, zu engagieren, an sie zu verkaufen, sie zu belohnen und ihr Geschäft auszubauen.
Die einfachste und schnellste Möglichkeit, deine Website, Anwendung oder deinen Prototypen mit echten Nutzern zu testen. Sieh dir Videos deiner Nutzer und ihrer Bildschirme an. Die Messwerte für Erfolg und Zufriedenheit werden automatisch erfasst und berechnet. Die einfachste und schnellste Möglichkeit, deine Website, Anwendung oder deinen Prototypen mit echten Nutzern zu testen. Sieh dir Videos deiner Nutzer und ihrer Bildschirme an.
Produktdetails
Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, and financials to connect CX to overall business performance. The platform includes unlimited role-based and journey map dashboards, automated case management tools, and Action Campaign technology to help businesses make proactive improvements to CX. Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences.

von Warwick Analytics

(10 Bewertungen)
Produktdetails
Automatische Vorhersageanalysen zum Aufbau präziser Modelle mit Textdaten, zum Beispiel der Stimme des Kunden, Garantie- und Reklamationssachen, Bewertungen, Versicherungsschäden etc. Die von einer Universität entwickelte, proprietäre Technologie kann auch von Menschen ohne Data-Scientist-Ausbildung verwendet werden. Aus minimalem „Human-in-the-loop“-Input werden maximale Modell-Leistungen. Automatische Vorhersageanalysen für Texte. Zum Aufbau präziser Modelle braucht man keinen Data Scientist.

von TalkToTheManager

(9 Bewertungen)
Produktdetails
Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it! Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more.
Erhalte all dein Kunden-Feedback an einem Ort. Sammle, organisiere und teile einfach all dein Kunden-Feedback und Benutzer-Forschung. Erhalte all dein Kunden-Feedback an einem Ort. Sammle, organisiere und teile einfach all dein Kunden-Feedback und Benutzer-Forschung.
Liferay Digital Experience Platform is an enterprise-grade platform that enables companies to create and connect personalized digital experiences across web, mobile, social, in store and other touchpoints. It provides the technical foundation (deep integration, security and modularity) for your digital business to orchestrate unique customer experiences, as well as business value features to support a deeper understanding of your customers. An enterprise-grade platform that enables companies to create and connect personalized digital experiences across all devices.
Produktdetails
ReviewSpreader helps companies connect with their customers quickly by sending review requests straight to where customers hang out; their cell phones! Easily manage your online reviews under one roof with our comprehensive reputation management dashboard. Helping companies get more feedback and online reviews.
Newired ermöglicht es Unternehmen, das Onboarding von Nutzern auf praktisch jeder Web-Anwendung zu beschleunigen, da der Nutzer von unterwegs aus lernen und arbeiten kann. Denn die digitale Welt ist doch in erster Linie dafür den Menschen da. Diese zu 100 % codefreien Lösungen helfen, die Motivation der Nutzer zu steigern, da sich die Softwarebereitstellung und -entwicklung um den Nutzer dreht und Newired dabei hilft, praktisch jede Webanwendung in eine nutzerfreundlichere Umgebung umzuwandeln. Die Anwendung bietet zu 100 % codefreie Tools, um Unternehmen bei webbasierten Anwendungen zu schulen und zu unterstützen.

von SurveySquare.com

(8 Bewertungen)
Produktdetails
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management. Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers!

von Moxie Software

(8 Bewertungen)
Produktdetails
Customer experience suite that uses mobile access, live chat, and customer analytics to provide a complete ecommerce experience. Customer experience suite that uses mobile access, live chat, and customer analytics to provide a complete ecommerce experience.
Produktdetails
CredSpark transforms your content into personalized experiences that generate unique data, deepen relationships, increase audience engagement, and drive growth for your organization. Our flexible technology and expert professional services offer countless ways to deliver measurable results and ROI, including: - Engagement tools that generate and qualify leads - Personalized recommendations delivering relevant products and content - Learning experiences based on your content CredSpark's content technology and services turn your digital content, products, and offerings into personalized, relevant experiences.
Produktdetails
At Sparkcentral we enable you to improve your customer experience and at the same time increase your service operations efficiency. Since 2012 our visionary SaaS platform for Digital Customer Service, referred to as the AMD (Asynchronous Messaging Distribution) platform, has developed into a well established SaaS platform in the global contact center technology space. Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
Wootric ist die Net-Promoter-Score-(NPS-)Plattform zur Steigerung der Kundenzufriedenheit. Führe NPS-Umfragen in deiner Web- und mobilen Anwendung aus, um die Kundenstimmung in Echtzeit zu messen, Promoter zu aktivieren und die Bindung und Loyalität zu verbessern. Schlüsselfertige Installation, automatische Umfragen. KOORDINIERT DEINE TEAMS, UM DIE KUNDENZUFRIEDENHEIT ZU FÖRDERN. Führe A/B-Zufriedenheitstests durch, segmentiere die NPS-Ergebnisse und erhalte eine einzige NPS-Ansicht für alle Web- und mobilen Anwendungen. Auslöser Führt Net-Promoter-Score-(NPS-)Umfragen in deiner Web- oder mobilen Anwendung durch. Echtzeitfeedback. Einfache Einrichtung, automatisch.
Produktdetails
Conversocial ist eine Software, die Kundenservice in Facebook und Twitter ermöglicht. Mit vollständiger Sichtbarkeit und Priorisierung werden keine Probleme übersehen. Über die kollaborative Plattform von Conversocial arbeiten Teams gemeinsam an der sozialen Kommunikation mit allen wichtigen Tools an einem Ort. Umfassende Sicherheit, Audit und Kontrolle bringen Verantwortung für soziale Kanäle. Verwalte die Kundenbetreuung mit Skalierung in Facebook und Twitter. Über soziale Medien verbinden, zusammenarbeiten und kontrollieren.
Feedback management solution that provides user engagement through interactions and sentiment analysis. Feedback management solution that provides user engagement through interactions and sentiment analysis.
Produktdetails
SmartKarrot is a Customer Experience Platform that helps organizations to create and manage digital touchpoints. From product onboarding, feature adoption, feedback cycles, multichannel communication - SmartKarrot provides an integrated approach to provide a consistent experience for your users and customers. SmartKarrot is comprehensive Customer Experience Platform enabling creation and management of digital touchpoints.
Produktdetails
We offer: Best in class scheduling and mobility solutions for mid-sized to enterprise level companies, tailored to manage employed work forces and deliver measurable productivity gains of 25-50%. We are an industry leader, with a truly multi-tenant SaaS warranty claims processing and dispatch software; of which a large percentage of North American manufacturers, retailers and third party administrators use to automate and improve the 3rd party service delivery process. Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options.
The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined. The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service. All hardware, software and support needed to run the kiosks is provided as a service with month to month. Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews.
Kundenfeedback-Tool für Unternehmen aller Größen, das Feedbackanfragen mit einem Klick in positive Onlinebewertungen, Erfahrungsberichte und mehr verwandelt Kundenfeedback-Tool für Unternehmen aller Größen, das Feedbackanfragen mit einem Klick in positive Onlinebewertungen und Erfahrungsberichte verwandelt
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. The Most Powerful Customer Success Software.
Produktdetails
Review Camp helps your business easily & automatically get more 5 star reviews from your customers, and prevent negative ones. It is easy to use, mobile-friendly and allows you to request feedback in person or via email. Create email drip campaigns, get automated reports, and embed actual reviews right in your website. Post reviews directly to facebook and twitter! Improve your SEO AND reputation with more reviews, and ultimately win more business. Visit our site & get a free reputation report! Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report!
Produktdetails
Thoughtexchanges enterprise crowdsourcing software empowers leaders to ask open-ended questions and get answers in real time. AI and machine learning ensure everyones response gets considered by others. Powerful analysis tools instantly surface valuable insights into key areas of agreement and disagreement. Leaders can find common ground, inspire trust and use data to make decisions that get immediate support. Everyone contributes and everyone learns, without bias. Thoughtexchanges enterprise crowdsourcing software empowers leaders to ask open-ended questions and get answers in real time.
Give superpowers to your sales and customer service teams. Heyday is an AI-augmented chat platform for e-commerce. From product search to conversion to customer care, e-commerce brands leverage Heyday's Conversational AI to augment their team and boost sales. Features include: FAQ automation, chat-based product search, cart abandonment recovery, order tracking automation, personalized retargeting, etc. Book a demo now at humans@heyday.ai AI-powered chat for e-commerce. Boost sales and satisfaction with the world's first hybrid chat solution for sales and support teams.
Produktdetails
Review, feedback and online reputation management for local business. (including) Dentists, Doctors, Lawyers, Restaurants, Home Improvement, Hospitals, Professional Services, Hospitality, and many more. Review, feedback and online reputation management for local business.
Behavioral analytics platform that helps businesses manage visitors' reaction, compliance, dispute resolution, browsers level experience, fraud investigations to help businesses improve online conversion and customer retention. Behavioral analytics platform that helps businesses manage visitors' reaction, compliance and more to help businesses retain clients.

von Client Heartbeat

(5 Bewertungen)
Produktdetails
A customer satisfaction tool that uses surveys to monitor customer satisfaction over a period of time. Use this data to identify unhappy customers, build customer loyalty, find your advocates and benchmark your performance against others in your industry. Client Heartbeat puts on this customer satisfaction data into a super simple dashboard. Try the live dashboard for free. A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers.
Produktdetails
ListenLoop makes advertising software that complements your account-based marketing (ABM) strategy, giving you unprecedented power and precision to deliver banner ads to the accounts you desire in just a few steps: (1) pick key accounts, (2) upload ads, and (3) launch your campaign. You can nurture target accounts with a series of ads delivered over the course of days or months with ListenLoop's drip campaigns. Youll keep your ads fresh, preventing buyers from getting oversaturated. Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily.
Solve customer issues quickly! Do you need to issue a refund to a customer, but it requires approval form your success lead? No problem Armatic's workflow process allows for any type of approval rule to quickly resolve customer issues and involve your whole team . Every interaction with your customers is logged via the Armatic Customer Manager and can be quickly accessed by the support team and any other authorized member in the organization. Every interaction with your customers is logged via the Armatic Customer Manager and can be quickly accessed by your whole team.

von Elevate Research

(5 Bewertungen)
Produktdetails
Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business. Real-time customer feedback platform for brick & mortar businesses.

von Insider Metrics

(5 Bewertungen)
Produktdetails
Hello Customer is building the technology that leapfrogs traditional satisfaction scores. Great companies make a continuous connection with customers a fundamental part of their business strategy. Through real-time feedback conversations, we enable companies to truly understand what drives their customers and employees. Our artificial intelligence turns that feedback into actionable insights, so you can build better experiences, boost operational efficiency and lower costs. Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline.
Produktdetails
Erfasse verwertbare Kundenrückmeldungen mit dem Net Promoter System, um Abwanderungen proaktiv zu reduzieren und das Wachstum voranzutreiben. Erfasse verwertbare Kundenrückmeldungen mit dem Net Promoter System, um Abwanderungen proaktiv zu reduzieren und das Wachstum voranzutreiben.
AnyGuide provides delightful, simple tools used by the worlds most innovative brands, to grow and run their business, manage their bookings, and leverage the data that comes out of the experiences they offer. We have a beautifully designed Plugin that can be fully integrated with your website and our goal is to help you convert more of your website visitors into booked guests, as well as offer them a great booking experience even before their activity begins! ERM tool that helps companies create brand loyalty and change consumer behavior by providing data through experience-based marketing.
Produktdetails
Cloudbasierte Lösung mit Funktionen für Führungskräfte, Mitarbeiterkommunikation und Mitarbeiterbindung.
Produktdetails
Quantum Metric is the Digital Experience Intelligence platform, driving unparalleled visibility into every customer interaction across all devices and delivering faster data-driven decisions. Performance and security are the foundation of Quantum Metric, enabling customers to gain real-time user insights securely and at scale. Quantum Metric delivers Digital Experience Intelligence via unparalleled customer visibility and data-driven decision making.
Herkömmliche Wege, nach Informationen auf einer Website oder einer Webanwendung zu suchen, sind sehr ineffizient. Menschen verbringen Stunden damit, die richtige Seite in einer Navigationsleiste zu finden oder eine riesige Wissensdatenbank zu durchsuchen oder mit einem Agenten zu chatten oder mit halbtrainierten Bots zu interagieren. Airim spart diesen Nutzern Zeit, indem es ein Widget erstellt, um schnell und mühelos Informationen mit hochtrainierter KI zu finden. Spare wertvolle Zeit für deine Kunden, um Informationen auf einer Website oder in einer Webanwendung zu finden.
Customer conversation platform that tracks website visitors, helps to capture leads, return customers and provide support. With a full range of marketing instruments, Dashly raises conversions on every step of the funnel: -eCRM to keep visitors and leads; - used data tracking without coding; - live chat; - email, pop-up forms to engage users; - triggered messages to reduce retention; - analytics to estimate effectiveness. Customer conversational platform to generate more leads, close more deals and help your customers succeed
Produktdetails
Monitor, request, and manage reviews and feedback to help with reputation, insights, marketing, and conversions. Monitor, request, and manage reviews and feedback to help with reputation, insights, marketing, and conversions.
Produktdetails
Confirmit bietet eine skalierbare End-to-End-Plattform, mit der Benutzer die Ergebnisse von Forschungsprojekten und Feedbackprogrammen von einigen Hundert bis zu Millionen von Befragten erstellen, bereitstellen, verwalten und analysieren können. Marktforschungsagenturen profitieren von der umfassenden Plattform, die eine Reihe von Datenerfassungsmodi und umfassende Panel-Management-Funktionen umfasst, um ihre Prozesse zu standardisieren und niedrigere Gesamtbetriebskosten zu erzielen. Die Benutzerfreundliche Software ermöglicht die Erstellung von leistungsstarken und wertvollen Umfrageforschungs- und Feedback-Anwendungen.
Produktdetails
Beobachte das tatsächliche Surfverhalten. Optimiere die Benutzerfreundlichkeit deiner Website. Steigere die Conversion-Raten. Visualisiere das Benutzerverhalten mit Heatmaps.

von Paytronix Systems

(4 Bewertungen)
Produktdetails
Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience store brands. Through its innovative software design and integrations with widely used point of sale systems, Paytronix empowers more than 330 customers with the flexibility to build unique, revenue-enhancing guest experiences. Customers benefit from big data consumer insights that Paytronix generates through 1-to-1 engagement with more than 165 million loyal guests. Identify customers. Strengthen relationships. Amplify sales. Feel the power with Paytronix.
Produktdetails
Netigate ist ein führender europäischer Anbieter von Cloud-basierten Services für Online-Umfragen, die hauptsächlich für Kundenanforderungen (Kundenzufriedenheit), Leistung der Mitarbeiter und Marktforschung verwendet werden. Durch Netigates benutzerfreundliche Schnittstelle können Benutzer auf sehr effektive Art und Weise Umfragen führen, im Vergleich zu anderen Alternativen. Umfrage-Tool für das Personalwesen-, Markt-, Panel-Forschung über Web oder Handy. Bietet Analyse mit Tabellen, Ergebnisse in Echtzeit usw.
Toonimo vermenschlicht die Web-Nutzer-Erfahrung durch das Einbinden digitaler Lösungen. Die SaaS-Plattform ermöglicht es Unternehmen, eine Überlagerung von menschlicher Stimme und grafischen Anmerkungen hinzufügen, was Besucher einbindet, wichtige Angebote präsentiert und den Anwender durch die Website-Trichter führt. Toonimo bietet eine umfassende Dashboard-Analytik, um die Nutzerinteraktion und Konversionen zu verfolgen. Toonimo personalisiert die Erfahrung der Web-Benutzer, fördert Self-Service, erhöht die Konversionsraten und verbessert die Benutzer-Einbindung. Toonimo vermenschlicht die Web-Nutzererfahrung mit spannenden digitalen Komplettlösungen.

von Field Solution Group

(4 Bewertungen)
Produktdetails
Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation. Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.
ROI Customer Lifecycle Marketing software transforms the way marketers nurture business relationships - from initial contact to brand advocacy. The ROI "software-as-a-service" (SaaS) solution helps companies win and retain more customers, optimize marketing effectiveness, and maximize the lifetime value of customers. ROI marketing automation solutions include campaign management, email marketing, lead nurturing, customer nurturing, and lead management. CLM automation tool that helps schedule and deploy email, voice, fax, text, and direct mail via drip/nurture marketing campaigns.
Produktdetails
ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. We do that by helping you: - capture real-time feedback via the messaging apps consumers love using; - easily follow up with disgruntled customers to turn detractors into promoters; - benchmark outlet performance and uncover valuable customer insights; and - build loyalty at location level by connecting customers to your stores via messaging. ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers.
A customer experience management solution that enables you to collect and process customer feedback into actionable insights in an easy and fast manner. The service processes feedback in 60+ languages and provides you with insights instantly after the feedback has been provided. Lumoa's Artificial Intelligence-based solution translates the feedback, categorizes it, assesses the sentiment, and shows you the positive and negative drivers of customer experience instantly. The fastest, smartest and easiest solution for processing customer feedback into actionable insights.
SmartAction ist der einzige Anbieter einer vollautomatischen, sprach- und textbasierten Omnichannel-Lösung, die in der Cloud läuft und mit künstlicher Intelligenz arbeitet. Diese Lösung, IVA, ist eine zentralisierte KI-Engine, die den Kundenservice über Sprache, SMS, Text, Chat, Mobile und Social Media automatisiert. Unternehmen werden beraten, um einen mühelosen Kundenservice auf allen von ihren Kunden gewählten Kanälen bereitzustellen. Eine vollautomatische, sprach- und textbasierte Omnichannel-Lösung, die in der Cloud läuft und mit künstlicher Intelligenz arbeitet.

von Top Down Systems

(4 Bewertungen)
Produktdetails
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Die innovative Net Promoter Score (NPS) Software hilft dir, Kundenfeedback zu messen, zu analysieren und entsprechend zu handeln, um die Kundenbindung oder das Mitarbeiterengagement (ENPS) zu verbessern. SightMill macht es einfach, NPS Umfragen auf deiner Website hinzuzufügen, indem du Email-NPS-Umfragen verschickst oder NPS-Umfragen bei einer Live-Veranstaltung sammelst. Integrierbar mit Software von Drittanbietern (Slack, Zapier, ZRM) und mit Tools, um Feedback an dein Team weiterzuleiten. Innovative Net Promoter Score (NPS) Software, dank welcher du Kundenfeedback messen, analysieren und entsprechend handeln kannst, um deine Kundenbindung zu verbessern.
The world's first Customer Experience Employee Engagement tool. Create a culture where every employee in the company is engaged in producing consistent customer experiences. Design customer journeys, measure ROI and harness employee ideas to improve your customer experience with the power of the entire company behind you. The world's first Customer Experience Employee Engagement tool.

von More than Metrics

(4 Bewertungen)
Produktdetails
Smaply ist ein Reise-Mapping-Tool für Customer Experience Professionals und Service-Designer. Digitalisiere Kundenreisekarten und -personas, arbeite im Team, erfasse Feedback und erstelle professionelle Präsentationen. Spare Zeit und skaliere das Reisemapping in deinem Unternehmen. Erstelle online Kundenreisekarten, Personas und Stakeholder-Karten. Arbeite mit anderen zusammen, teilen deine Karten und präsentiere deine Ergebnisse.
Userfeel ist ein Usability-Testwerkzeug, das dir Videos von echten Nutzern liefert, die ihre Gedanken äußern, während sie deine Website oder Anwendung nutzen. Userfeel wurde von Usability Researchers für Usability Researchers entworfen und entwickelt, aber auch für Neueinsteiger von UX Research und jeden, der seine Website oder Anwendung optimieren möchte. Schnelle und einfache Remote-Usability-Tests für Websites und Anwendungen. Das Panel besteht aus mehr als 40.000 Testern, die 40 Sprachen sprechen.
Produktdetails
Kilterly is designed to enhance the customer experience and reduce churn with easy-to-use software that provides data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for measuring customer health, creating a great customer experience, and enhancing revenue. Kilterly simplifies the process of enhancing the customer experience through data-driven insight and automated communication tools.

von Perspexi Labs

(4 Bewertungen)
Produktdetails
At the end of the day, your business is founded on personal relationships and perceptions above everything else, and Outreach is the one solution that actually gives you the one tool you need to nurture those relationships from bad to good across both your customers and your employees--the whole package. It's the easiest app for collecting more feedback from your customers via automated text messags. Performance management is also central to Outreach: feedback is tied back to specific employees. Easiest app for collecting more feedback from your customers via automated text message conversations.
Produktdetails
Give staff and consumers one place to get fast answers your brand stands behind. Our patented community knowledge base has comprehensive features that are easy to use and affordable. Plus our attention to you is unlike most other vendors. See why credit unions, AAA clubs, eCommerce sites and others utilize FuzeDigital's multi-channel knowledge base & case management for self-service and assisted-service support. Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support.
Produktdetails
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
Produktdetails
Über 20.000 Fachleute weltweit nutzen Usabilla, um kontinuierliches visuelles Feedback von ihren Nutzern zu erhalten. Installiere innerhalb weniger Minuten eine benutzerdefinierte Feedback-Schaltfläche, führe gezielte Umfragen durch und beginne mit der Verarbeitung der Ergebnisse in der intuitiven Berichtsoberfläche. Mit diesen sofortigen und umsetzbaren Daten kannst du die Benutzerfreundlichkeit deiner Website effektiv verbessern, Besucher zu loyalen Kunden machen und die Conversions steigern. Usabilla bietet auch Lösungen für E-Mail-Feedback und visuelle Umfragen. Usabilla bietet verschiedene Benutzerfeedbacklösungen, mit denen Unternehmen die UX und UI ihrer Websites kontinuierlich verbessern können.
Produktdetails
The AnswerDash tab seamlessly delivers relevant Q&A content, personalized to the customer's context and need. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase user engagement up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides elegant tools that highlight common customer questions and identify content gaps on your site. Request a demo to learn more. AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
MyFeelBack is a robust and secure entreprise platform that helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Integrated with Salesforce and trusted by 70+ successful companies like L'Oreal and Bmw, our targeting technology lets companies ask the right question at the right time in the customer journey, empowering your teams with amazing customer insights to act on. Smarter decisions. Better business. Data-driven growth! Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.
Produktdetails
We uncover insights that help you build a better customer experience, and help identify what matters to customer segments. Turn your existing NPS and CSAT data into actionable insights using AI-powered thematic analysis. We analyze your feedback to show you the drivers for customer satisfaction and loyalty, product usage and buying behaviors. Uncover insights to build a better CX. Turn your existing feedback into actionable insights using AI-powered thematic analysis
What do you get with CXONCLOUD? Lead Generation App builder, one-click connect to the web, social & print media, live chat with the customer, one-click bulk send customer announcements, creating awards & rewards. Instant booking confirmations, cancellations, reschedules, managing feedback, loyalty, calendar & quotes. Collecting ratings, reviews, recommendations, the popularity of products, services, events, advertisements & the overall marketing effectiveness. CXONCLOUD is an ALL-IN-ONE App to create, manage & measure your end-to-end customer experience in simple clicks & fills.
Produktdetails
easiware helps brands improve the way they interact with customers and scale what makes customer relations great: personalization! Through customer knowledge centralization, customer requests automated processing and customer engagement (IA and semantic analysis), easiware enables companies to transform their customer care and offer useful and memorable customer experience. Its all about becoming and remaining a love brand with customer service being a real business leverage. easiware is an omnichannel customer care solution helping (love) brands improve and manage customer interactions on a daily basis.
Produktdetails
Promoter Ninja ist das billigste und einfachste NPS Email-Umfrage-Tool zur Überwachung von Kundenzufriedenheit. Lade deine Kundenkontaktliste herunter, passe deine NPS-Umfrage an und versende sie in nur wenigen Klicks. Eine NPS Email-Umfrage-Lösung ohne Codierung, Anpassung, Kontakt-Upload & Segmentierung, mehrsprachige Fähigkeiten und vieles mehr.
Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist. Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist.
Produktdetails
Customer Experience Management solution that comprises set of functions to track consumer behavior throughout the buying journey. Customer Experience Management solution that comprises set of functions to track consumer behavior throughout the buying journey.
MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked. MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships
Enabling CX-Transformation: We connect all the dots along the Customer Journey to help discover pain points in real-time and implement an Actionable Insights driven end-to-end CX Management. Our Customer Intelligence Engine makes Big Data accessible to everyone. Integrate, analyze and visualize your data to gain new insights. Collect and prioritize pain points, ideas for innovations and customer feedback and share them within the company. Analyzes and visualizes process data and voice-of-customer data along the customer journey.
iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer-centric organizations. With an experienced team that has managed 1000s of VoC programs since 1999, iperceptions collects 100+ million feedback data-points every year across 80 countries and in 35 languages. iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric.
Produktdetails
Mopinion - Alll-in-one User Feedback Software Fully understand why your users do what they do. With Mopinion you can easily collect and analyse user feedback from your website, mobile apps and email. Drive strategy, improve online channels and empower digital teams with faster and better decision making based on the Voice of the Customer. Feedback management tool which enables enterprises to establish digital presence through customer engagement.
Voice of the Customer driven platform to capture, analyse and visualise customer feedback in real-time from multiple sources both structured and unstructured Integrated feedback collection and analysis in a single interconnected platform giving a 360 degree view of the customer experience
Produktdetails
Go Beyond Email Marketing with Powerful, Easy-to-use Marketing Software and Solutions for both B2B and B2C Marketers. With Experiture, you can create, launch, measure, and optimize personalized, automated marketing programs across email, web, mobile, and more -- with minimal ongoing involvement from engineering or IT. With browser-based tools, flexible workflows, powerful segmentation, and included marketing data warehouse - Experiture gives you the tools you need to succeed from day one. Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more.
Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. Knexus works together with brands like AXA, BlackRock, BNY Mellon, GSK, Hilton Hotels, Office Depot and STA Travel. Find out more about us at www.knexusgroup.com AI Content Optimizing Customer Journeys
Produktdetails
YesInsights is an all in one customer feedback tool for companies to receive actionable feedback across all platforms. Create one-click or Net Promoter Score Surveys in less than a minute and embed them within any platform. YesInsights integrates with Intercom, Zapier, Infusionsoft, Mailchimp, Aweber, and many more. Capture your audience directly at your website with YesInsights website widget! Customer feedback made easy through one-click and NPS surveys.

von TenSpeed Technologies

(2 Bewertungen)
Produktdetails
Enterprise guidance and engagement platform that enables reduction of training costs and onboarding through on-screen guidance. Enterprise guidance and engagement platform that enables reduction of training costs and onboarding through on-screen guidance.
Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers. Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers.
With our comprehensive suite of experience insights software solutions including advanced survey, online interview and focus group, and online qualitative research community solutions, FocusVision is the only insights technology company that can bring you close enough to your customer to have a full understanding of how they think, feel, and act. We call this "Customer Truth". The only software company that gets you close enough to your customer to have a full understanding of how they think, feel, and act
Twik ist ein Content-Optimierungssystem, das eine komplette Personalisierung von Online-Werbung ermöglicht. Profitiere von adaptiven multivariaten Tests, endlosen Messaging-Versionen und unbegrenzten Versionen für deine Startseite. Für bessere Bindungs-, Konvertierungs- und Retentionsraten – ganz einfach mit Twik. Twik ist ein Content-Personalisierungssystem, das deine Site für alle Zielgruppen relevant macht.
RingCentral Engage Digital ermöglicht es Unternehmen, alle ihre digitalen Customer-Care-Kanäle auf einer einzigen Plattform zu verwalten. Dadurch können Agenten mehrere Kanäle über eine einzigartige Schnittstelle verwalten, ihre Reaktionsgeschwindigkeit erhöhen, die Ressourcenzuweisung optimieren und den Datenfluss in Spitzenzeiten optimieren, was letztlich die Kundenzufriedenheit beeinflusst. Über 14,5 Millionen Nachrichten aus verschiedenen Quellen (E-Mail, Chat, Messaging, soziale Medien usw.) werden kategorisiert und an Kundenbetreuer versandt. Verwalte alle deine digitalen Kundendienstkanäle über eine einzige Plattform.
CX Map is a Customer Experience Analytics tool that enables you to collect behavior insights and run experiments to increase sales. CX Map is a Customer Experience Analytics tool that enables you to collect behavior insights and run experiments to increase sales.

von Positivenaick Analytics

(2 Bewertungen)
Produktdetails
Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Using advanced Artificial intelligence and machine learning, Yekaliva learns with every interaction it has. Over time, the chatbot learns to talk as naturally like a human. Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows.

von Product Insight

(2 Bewertungen)
Produktdetails
Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations. Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations.

CYS

von CYS Group

(2 Bewertungen)
Produktdetails
Take the step from measuring to improving customer experience by automating all your CX processes with CYS. Get insight into all data, customer, and employee feedback. Automatically translate feedback to the different layers in your organization, such as per store, per department, per location or per employee. Give managers and employees access to the right information at the right time with personalized dashboards and real time infographics. Take the step from measuring to improving customer experience by automating all your CX processes with CYS. Free 30 days trial.
Produktdetails
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results. A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.
Produktdetails
Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service. Panviva captures information from wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need! Panviva captures information, optimizes it for better understanding and delivers it to your employees, anywhere.

von SDL International

(1 Bewertung)
Produktdetails
SDL Tridion Sites is a Web Content Management solution that handles complex management of digital properties. It scales to any number of sites, channels, languages and brands and is highly interoperable, protecting existing technology investments. It supports the entire customer journey from presale, through sale, to post sale, by combining SDL Tridion Sites with SDL Tridion Docs. No competitor can offer the same level of integrated content management for marketing and product information. SDL Tridion Sites enables marketers to deliver contextual digital experiences globally, across multiple channels and touchpoints.

von Whisbi Technologies

(1 Bewertung)
Produktdetails
Whisbi ist ein globaler Anbieter einer Mobile-First-Conversational-Commerce-Plattform, die Live-Video-, Chat-, Voice- und Chatbot-Funktionen kombiniert, um die Umsatzkonversion zu steigern und Live-Engagement zu fördern. Unternehmen, die diese Conversational-Commerce-Lösung nutzen, haben die Kundenbindung um das Sechsfache, die Effizienz um das Zehnfache und die Onlineumsatz-Conversion um das Zweifache gesteigert. Die Kunden sind weltweit tätige Unternehmen in den Bereichen Telekommunikation, Auto, Reisen und anderen, die online überzeugende Omnichannel-Kundenerlebnisse schaffen wollen. Whisbi ist ein globaler Anbieter einer Mobile-First-Konversationsplattform, die Live-Video, Chat, Voice und Chatbot kombiniert
Produktdetails
Meet your customers changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication and document automation solutions integrate into your business to create better experiences, greater efficiency and more agility across any platform. GhostDraft empowers insurers to create better customer experiences, greater efficiency and more agility through advanced CCM.
Produktdetails
Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more. Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more.
Produktdetails
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.
Informizely is a leader in qualitative web analytics solutions. Use it to capture actionable customer insights with in-site surveys and polls. Find new growth opportunities, increase revenue, improve website conversions and reduce churn. Our surveys integrates seamlessly with your website, through beautiful sliding widgets. Advanced targeting features drive up conversion rates up to 70%. Surveys can be built with a drag and drop survey builder. Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions.

von Waypoint Group

(1 Bewertung)
Produktdetails
Basierend auf der praktischen Beratungsarbeit über 20 Jahre wurde TopBox, die schlüsselfertige B2B-Kundenfeedback-Lösung für kleine und mittelständische Unternehmen, entwickelt, um die Erwartungen, Lücken und Möglichkeiten zu beleuchten, die angemessene Maßnahmen in deinem Unternehmen ermöglichen. Out-of-the-Box-Berichte für B2B umfassen Feedback auf Kontoebene, Benchmarks, Longitudinaltrends und finanzielle Verknüpfungen für umsetzbare Erkenntnisse, die in 30 Tagen oder weniger Ergebnisse liefern. Optimiere dein Programm und verdiene 9-mal ROI mit TopBox! TopBox bietet eine optimierte und kosteneffiziente B2B-Kundenfeedback-Lösung, mit der mittelständische Unternehmen durch strategische Einblicke wachsen können.
Produktdetails
Rhombus is the best way to exchange real-time text messages, and accept payments from your customers all within the conversation. Upon sign-up, we'll issue a regular 10-digit phone number that your customers can text in order to chat with you, or make a payment. You can respond to the text messages from your Rhombus dashboard, as well as monitor important business metrics. Accept orders, take reservations, book appointments, answer questions, or get paid -- all without a phone call Exchange real-time text messages, and accept payments from your customers all within the conversation.

von Fancy Support

(1 Bewertung)
Produktdetails
Fancy Support gives you in-app customer messaging, event tracking and dashboards at an affordable price. Provide better support to your customers by leveraging the surrounding context of your customer info and events. An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging.