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von Dennis Baggott and Sons

(0 Bewertungen)
Produktdetails
AccessAble Help Desk Pro Edition 2018 is a comprehensive application for IT/Computer Support Staff. Multi-user ready at no additional cost, the program uses a Microsoft Access format .mdb on the backend by default but can easily switch to Microsoft SQL Server. A comprehensive but optional web interface is also included with your site license. A simple windows desk application that contains high-level functionality. Customizable reports, support requests and user information.

von RTI Software

(0 Bewertungen)
Produktdetails
Support-Management/Helpdesk-System mit Fehlerverfolgung, E-Mail-Integration, Zeiterfassung und vielem mehr. Support-Management/Helpdesk-System mit Fehlerverfolgung, E-Mail-Integration, Zeiterfassung und vielem mehr.

von Artisan Global Media

(0 Bewertungen)
Produktdetails
Handle all types of support requests from questions to solutions, in one tool. Easily set up the workflows that best suit your organisation with the many settings and plug-ins of Artologik HelpDesk. Compile your own reports for following up and improving your products and services. We are here for you if questions arise. Get fast solutions with the help of our competent and committed support team. HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports

von Net Results

(0 Bewertungen)
Produktdetails
Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

von Help Desk Software Australia

(0 Bewertungen)
Produktdetails
Track your clients, products and services; fast, easy and simple to set up. Track your clients, products and services; fast, easy and simple to set up.

von NTRglobal

(0 Bewertungen)
Produktdetails
NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution. NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution.

von Sitehelpdesk.com

(0 Bewertungen)
Produktdetails
Web based help desk software solutions for IT SM, Account Management or general help desks. Web based help desk software solutions for IT SM, Account Management or general help desks.

von Escon Information Consulting

(0 Bewertungen)
Produktdetails
Webbasierte Kunden-Support-Lösung mit Vorfall-, Nachrichten- und Wissensmanagement, Produktkatalog und Support-Forum. Webbasierte Kunden-Support-Lösung mit Vorfall-, Nachrichten- und Wissensmanagement, Produktkatalog und Support-Forum.

von ZaZa Network

(0 Bewertungen)
Produktdetails
Complete help desk solution which allows a company of any size to provide efficient support to its customers. Complete help desk solution which allows a company of any size to provide efficient support to its customers.

von Activate

(0 Bewertungen)
Produktdetails
Self Service Provisioning product that allows Business Users to perform task that would normally be done manually by the Service Desk. Activate automates the process from the user request, business owner approvals to the actual fulfillment. Management of Distribution Lists, Folder Access, Software and Hardware, Sharepoint, User Provisioning and Passwords are all automated offering faster service and lower cost with greater security. Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.

von Abacus Systems

(0 Bewertungen)
Produktdetails
Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information a A fully integrated Help Desk, Client and Asset Management system to power your call center.

von Senesoft

(0 Bewertungen)
Produktdetails
Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs

von ENTP

(0 Bewertungen)
Produktdetails
Organisiert deine Kundenbetreuung, damit du dich auf den bestmöglichen Service konzentrieren kannst. Organisiert deine Kundenbetreuung, damit du dich auf den bestmöglichen Service konzentrieren kannst.

von OnyakTech

(0 Bewertungen)
Produktdetails
Optionales DotNetNuke-Modul für Helpdesks, CRM, Software-Releases, Wissensdatenbank, Projektmanagement, Problemverfolgung, Zeitverfolgung, Aufgabenmanager und mehr! DotNetNuke-Module für Helpdesks, CRM, Software-Releases, Wissensdatenbank, Projektmanagement, Problemverfolgung und mehr!

von Advantig

(0 Bewertungen)
Produktdetails
PC remote support software designed for MS for on-demand technical support through firewalls. PC remote support software designed for MS for on-demand technical support through firewalls.

von GroupSoft Systems

(0 Bewertungen)
Produktdetails
Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino.. Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..

von Rhino Support

(0 Bewertungen)
Produktdetails
Brandable web-based help desk application that works with your existing email and supports unlimited number of agents. Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.

von PCI

(0 Bewertungen)
Produktdetails
Simplydesk allows you to quickly implement a helpdesk adapted to your environment and to manage your IT and Furniture Assets Simplydesk allows you to quickly implement a helpdesk adapted to your environment

von RSJoomla!

(0 Bewertungen)
Produktdetails
Help Desk ticketing system with integrated knowledge base and department specifications. Help Desk ticketing system with integrated knowledge base and department specifications.

von RK Software

(0 Bewertungen)
Produktdetails
Helpdesk management system that provides ticket status tracking and performance reporting functionality. Helpdesk management system that provides ticket status tracking and performance reporting functionality.

von Software Assistance

(0 Bewertungen)
Produktdetails
Open source web-based highly customisable customer support management system for IT support companies. writen in LARAVEL and JAVASCRIPT ( neweset best languages) WEB BASED Open source web-based highly customisable customer support management system for IT support companies.

von House-on-the-Hill Software

(0 Bewertungen)
Produktdetails
SupportDesk is the powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas. Features include: Network and discovery tool + Software Licence Manager, Self-service web Customer portal, Email Integration, Intuitive report designer with 100+ pre-configured reports, KPI Monitor, drag n drop dashboard designer, Mobile app, KnowledgeBase, SLA Management, CRM, and more! SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support.

von ALVAO

(0 Bewertungen)
Produktdetails
ALVAO gehört zu den TOP5-ITIL-Gold-Level-Prozesstools. Das Service-Desk-System von ALVAO ist eine nutzerfreundliche ITSM-Lösung, die in Microsoft-Technologien integriert ist. Die Oberfläche ist der von Microsoft-Anwendungen sehr ähnlich. Die Anwendung ist einfach und logisch und ähnelt E-Mail-Aktivitäten. Nutzer können sich leicht mit dem System vertraut machen, ohne dass kostspielige Workshops organisiert werden müssen. Der ALVAO Service Desk entspricht den ITIL- und globalen Standards von ITSM. Das Service-Desk-System von ALVAO ist eine nutzerfreundliche ITSM-Lösung, die in Microsoft-Technologien integriert ist.

von Hornbill Corporate

(0 Bewertungen)
Produktdetails
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.

von Richmond Systems

(0 Bewertungen)
Produktdetails
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.

von Snappy

(0 Bewertungen)
Produktdetails
Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting. Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.

von Evayadesk

(0 Bewertungen)
Produktdetails
Faasthelp is a sales and customer support software powered by Artificial intelligence. Our faasthelps products which are chatbot, talkbot and mail bot proactively starts chatting with your customers and solves the query, gives assistance if they have any.It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. Faasthelp-Artificial intelligence powered sales and customer support software

von USU

(0 Bewertungen)
Produktdetails
Valuemation für das IT-Servicedesk-Management unterstützt die Kontrolle und Durchführung aller Supportaktivitäten des IT-Servicedesks. Während der Bearbeitung eines Tickets können alle Beteiligten jederzeit die relevanten Informationen sowie Aktivitäten sehen, die bereits erledigt sind oder noch erledigt werden müssen. Integrierte Lösungen wie die IT-Wissensdatenbank und Optionen zur Ursachenanalyse sowie aufschlussreiche Prozesskennzahlen beschleunigen den Lösungsprozess. Eine modulare, gut integrierte Software-Suite zur effizienten Unterstützung deines operativen IT-Service-Managements.

von Helpy

(0 Bewertungen)
Produktdetails
Ein moderner und mehrsprachiger Open-Source-Helpdesk, einschließlich E-Mail-Tickets, Wissensdatenbank und Support-Gemeinschaften. Ein moderner und mehrsprachiger Open-Source-Helpdesk, einschließlich E-Mail-Tickets, Wissensdatenbank und Support-Gemeinschaften.

von HyperTeam

(0 Bewertungen)
Produktdetails
HyperTeams Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! When used internally, this system gives employees a better way to send, track, and manage their work tickets. That means no more running marathons around the office when you need help or stalking IT when your computer crashes! When used externally, this solution gives your customers the opportunity to submit their own complaints or cases directly to the system. HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service!

von ForeSoft

(0 Bewertungen)
Produktdetails
CRMdesk is a very efficient online help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. Web-based help desk, customer service and online support software.

von Requuest

(0 Bewertungen)
Produktdetails
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT. Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.

von MaxContact

(0 Bewertungen)
Produktdetails
MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist. Whether you require Multi-site operations, home workers or simply the comfort of resilience, we are experts in the field. MaxContact has been built from the ground up with the latest technologies to be truly hosted.

von Obor Digital

(0 Bewertungen)
Produktdetails
Webbasierte Servicedesk- und Equipment-Management-Lösung mit Enterprise-Asset-Management. Webbasierte Servicedesk- und Equipment-Management-Lösung mit Enterprise-Asset-Management.

von Soft Pepper

(0 Bewertungen)
Produktdetails
Ticketing solution with the following features: automatic ticket creation from emails, automatic ticket assignment and deadline calculation, root cause analysis, productivity reports, automatic communications sent to the end user, calculus of incidents' resolution time which facilitates invoice and quote issuance. Benefits: increased operational efficiency, high end-users level of satisfaction and loyalty, low rate of repeat incidents, equitable workload of the personnel in charge with tickets Versatile SaaS system that can be used as a help desk, issue tracking, or incident management solution.

von Akio

(0 Bewertungen)
Produktdetails
Akio bietet eine einheitliche Cross-Channel-Konversationsplattform für Kunden, kombiniert mit einem kompletten Zuhör- und Analysesystem für Medienberichterstattung, soziale Gespräche und Kundenfeedback. Diese Lösungen sollen Unternehmen dabei helfen, ihre Kundenerfahrung zu optimieren, das Kundenwissen zu verbessern und die Marketing- und Kommunikationsstrategie zu verbessern. Das Produktportfolio umfasst Akio Unified, Akio Spotter und Akio Analytics. Akio ist eine einheitliche Cross-Channel-Konversationsplattform für Kunden, kombiniert mit einem kompletten Hör- und Analysesystem.

von Cingo

(0 Bewertungen)
Produktdetails
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers. Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.

von Gladly

(0 Bewertungen)
Produktdetails
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong conversation.

von Adjutas Cloud Technology

(0 Bewertungen)
Produktdetails
Service Desk and Asset Management solution designed for ticket creation & monitoring. Service Desk and Asset Management solution designed for ticket creation & monitoring.

von ReadyDesk

(0 Bewertungen)
Produktdetails
Web-based help desk software with live chat and remote desktop support. Web-based help desk software with live chat and remote desktop support.

von Netmine Mobile Innovations

(0 Bewertungen)
Produktdetails
Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go. Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go.

von appVuze

(0 Bewertungen)
Produktdetails
Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike. Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike.

von uCare

(0 Bewertungen)
Produktdetails
uCare is the ultimate WordPress plugin to create a fully-featured support ticket help desk system for your business. It is integrated with WooCommerce and Easy Digital Downloads. With unique user roles for your support admins, agents and customers, you can provide your customers with a unique and impressive support experience which is aimed at increasing customser satisfaction. uCare allows you to work on customer support tickets directly from the backend or the frontend. Free and open source software that has a help desk for your business with agents, usergroups, search, filter, and assigned tickets.

von CloudTASK

(0 Bewertungen)
Produktdetails
Helpdesk-Software mit geplanten Aufgaben, Checkpoints, Supportdesk, Zeiteinteilung, Kundenrichtlinien und Kennwortverwaltung. Helpdesk-Software mit geplanten Aufgaben, Checkpoints, Supportdesk, Zeiteinteilung, Kundenrichtlinien und Kennwortverwaltung.

von Desk Manager

(0 Bewertungen)
Produktdetails
Kundensupport-Software, die Anrufe in wenigen Klicks sortiert, trennt und beendet.

von Complexity Intelligence

(0 Bewertungen)
Produktdetails
DataKnowl platform combines human-based support tools (DataKnowl Contact) with intelligent self-service powered by Artificial Intelligence (V-Agent and V-Voice). DataKnowl Contact is the evolution of the Cloud Contact Center and Support Ticket System software. Manage phone calls and messages, thanks to the scalable Interaction Center; manage, reply and track requests thanks to the complete Support Ticket System, or engage live with a customer thanks to the real time features. Cloud-based omnichannel platform designed for optimization and automation of customer service and engagement.

von Iconet

(0 Bewertungen)
Produktdetails
Web application on premise with ticketing and inventorying systems for IT businesses. Web application on premise with ticketing and inventorying systems for IT businesses.

von FirstOne Systems

(0 Bewertungen)
Produktdetails
F1Helpdesk provides simplified approach for IT Service Management implementing Information Technology Infrastructure Library (ITIL) best practices. Incorporating key components such as Incident Management, Problem Management and Change Management.A comprehensive enterptise application covering SLA Management & Escalation,Business Rule Engine, Flexible Workflow, SAP integration, Asset Upload,HelpDesk Agent Workspace,In Dispatch/In Queue/In Service Box,Knowledge Management,Customizable Reports Complete help desk and knowledge management solution for businesses of all sizes, with built in reporting capabilities.

von Ameyo

(0 Bewertungen)
Produktdetails
FusionCX allows comprehensive End to End Experience (From Front Office to Back Office) and not just Contact Center KPIs management. Fusion CX's USP of omnichannel contact center and a Customer Service CRM in a single platform eliminates gaps in the customer engagement market, delivering a full-fledged seamless customer experience solution for businesses across all dimensions. FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution

von Xenolith

(0 Bewertungen)
Produktdetails
Online help desk software powered by AI, that supercharges your customer support and customer relations. Online help desk software powered by AI, that supercharges your customer support and customer relations.

von BigBangThemes

(0 Bewertungen)
Produktdetails
Manage and prioritize customer support tickets and requests easily and build a self-help forum to help customers with issues. Manage and prioritize customer support tickets and requests easily and build a self-help forum to help customers with issues.

von Thulium

(0 Bewertungen)
Produktdetails
Help desk solution with a built in voice menu, call queuing, customer identification, and call quality management. Help desk solution with a built in voice menu, call queuing, customer identification, and call quality management.

von Livecom

(0 Bewertungen)
Produktdetails
Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction. Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.

von CloudSPRT

(0 Bewertungen)
Produktdetails
Help desk solution that allows you to directly interact with your customers rather than automating the process. Help desk solution that allows you to directly interact with your customers rather than automating the process.

von INTODEEP

(0 Bewertungen)
Produktdetails
DeepDesk is a Modern and Affordable ITSM software. Built on an interactive web interface, DeepDesk has everything your organization needs out-of-the-box including web user portal, ticketing and requests, email integrations, SLAs, reporting, ITIL-compliant processes, and CMDB to manage devices, software and contracts. It is fully customizable using its web interface. DeepDesk has a native module to integrate with other tools like ERP. Delivered at an affordable price, tailored on your needs DeepDesk is a modern, affordable, and complete solution to manage support requests, daily activities and organisational processes.

von UserHorn

(0 Bewertungen)
Produktdetails
Online helpdesk ticketing system for businesses that provides tools for enhancing customer support services. Online ticketing system for businesses that provides tools for enhancing customer support services.

von SympoQ

(0 Bewertungen)
Produktdetails
SympoQ transforms customer support from using separate e-mail inboxes into a robust support system that helps you to streamline and automate customer support activities from a single hub. It provides a simple way for customers to get helpful support based on their individual questions and concerns. SympoQ can be used as a back-end email support ticketing software or as a front-end, full featured customer support system. AI powered customer support software teams and companies use to manage and automate support activities from a single hub

von Spiraldesk Holdings

(0 Bewertungen)
Produktdetails
Multi-brand help desk platform which channelizes email, social media, web-form communications and more. Multi-brand help desk platform which channelizes email, social media, web-form communications and more.

von Aeologic Technologies

(0 Bewertungen)
Produktdetails
Help desk solution that helps manage emails, multiple tickets, SLA, customer care calls & more through a centralised dashboard. Help desk solution that helps manage emails, multiple tickets, SLA, customer care calls & more through a centralised dashboard.

von Waterfield Technologies

(0 Bewertungen)
Produktdetails
Enterprise omnichannel contact center software solution, enabling friction-less customer interactions across all channels. Enterprise omnichannel contact center software solution, enabling friction-less customer interactions across all channels.

von Incident IQ

(0 Bewertungen)
Produktdetails
IT asset management and support platform that enables teaches to quickly report issues with instructional technology and facilities. IT asset management and support platform that enables teaches to quickly report issues with instructional technology and facilities.

von SOTI

(0 Bewertungen)
Produktdetails
SOTI Assist is the industry's first diagnostic help desk solution optimized to fix mobile device problems from anywhere at any time. It delivers all the tools help desk staff needs to view, diagnose and resolve mobile device issues. Integration with the SOTI ONE platform enables analytics that learn from past issues to help fix problems faster, the first time. SOTI Assist keeps workers working and help desk staff happy and productive. SOTI Assist is the industrys first diagnostic help desk solution optimized to fix mobile device problems.

von One-to-One Service.com

(0 Bewertungen)
Produktdetails
Help desk solution that enables handling of email queries through phone inquiries tracking, live chat, integrated forms and more. Help desk solution that enables handling of email queries through phone inquiries tracking, live chat, integrated forms and more.

von First Option Software

(0 Bewertungen)
Produktdetails
Help desk tool that enables responsive customer service through access management, ticket reminders, knowledge base and more. Help desk tool that enables responsive customer service through access management, ticket reminders, knowledge base and more.

von Landpark Software

(0 Bewertungen)
Produktdetails
Help desk solution that enables customer response through knowledge base management, ticketing, email templates and more. Help desk solution that enables customer response through knowledge base management, ticketing, email templates and more.

von Senvee

(0 Bewertungen)
Produktdetails
Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more. Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more.

von Pigro

(0 Bewertungen)
Produktdetails
Pigro helps companies manage their customer service functions by leveraging AI. Pigro helps companies manage their customer service functions by leveraging AI.

von Unaty Technologies

(0 Bewertungen)
Produktdetails
Unaty SupportHub is a new and better way for high-impact IT Support Teams to work together and focus on helping customers not constantly switching between apps, and searching for information. SupportHub is a new suite of collaboration tools that integrates with your existing ticketing solution and gives your IT Support Team one place with everything they need to solve tickets faster - like an integrated Wiki, Tasks, Customer History, Questions/Answers, File Storage, and conversations. Unaty SupportHub is a new and better way for high-impact IT Support Teams to work together and focus on helping customers.

von Firestream Cloud Solutions

(0 Bewertungen)
Produktdetails
Enables anyone with a high-speed internet connection and a computer to start a telephone answering service. Enables anyone with a high-speed internet connection and a computer to start a telephone answering service.

von UseDesk

(0 Bewertungen)
Produktdetails
Help desk solution powered by AI. Connect up to eight communication channels and easily respond in a single interface. Help desk solution powered by AI. Connect up to eight communication channels and easily respond in a single interface.

von mIT solutions

(0 Bewertungen)
Produktdetails
Customer-oriented and effective on all levels: EcholoN provides one comprehensive solution for service, support and customer care. Customer-oriented and effective on all levels: EcholoN provides one comprehensive solution for service, support and customer care.

von Neustro Consulting

(0 Bewertungen)
Produktdetails
Record, track & report incidents with this web based help desk software. Record, track & report incidents with this web based help desk software.

von SalesRep

(0 Bewertungen)
Produktdetails
Web-based app that provides click-to-chat, click-to-call, and help-desk solutions to manage real-time sales and customer support. Web-based app that provides click-to-chat, click-to-call, and help-desk solutions to manage real-time sales and customer support.

von Officetree.com

(0 Bewertungen)
Produktdetails
Cloud-based suite of integrated applications that enables businesses with CRM, invoicing, help desk, accounting, and more. Cloud-based suite of integrated applications that enables businesses with CRM, invoicing, help desk, accounting, and more.

von Layton Technology

(0 Bewertungen)
Produktdetails
Web-based ITIL that helps businesses manage and monitor IT services, generating request logs, tracking incidents, and more. Web-based ITIL that helps businesses manage and monitor IT services, generating request logs, tracking incidents, and more.

von Rush Project

(0 Bewertungen)
Produktdetails
Web-based solution for businesses that helps manage customer service and help-desk through live-chat, ticket-tracking, and more. Web-based solution for businesses that helps manage customer service and help-desk through live-chat, ticket-tracking, and more.

von ScienceSoft

(0 Bewertungen)
Produktdetails
ServiceNow ITSM provides users/customers with multiple channels to reach help desk specialists and enables companies to create user/customer self-service portals enriched with knowledge articles and chat bots. ServiceNow ITSM supports a configuration management database (CMDB), asset management features, automated categorization, routing, prioritization and escalation of tickets, automatic notifications and alerts, an intuitive workspace for help desk agents. ServiceNow ITSM is an IT help desk system with comprehensive ticketing functionality and capabilities

von Unymira USU

(0 Bewertungen)
Produktdetails
Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues. Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues.

von Octadesk

(0 Bewertungen)
Produktdetails
Customer service solution that organizes customer interactions, controls and optimizes all communication channels. Customer service solution that organizes customer interactions, controls and optimizes all communication channels.

von Ivanti

(0 Bewertungen)
Produktdetails
Help desk solution that helps manage inbound ticket requests received from various channels such as email, social, web, phone and chat. Help desk solution that helps manage inbound ticket requests received from various channels such as email, social, web, phone and chat.

von Sysgem

(0 Bewertungen)
Produktdetails
Retain full control of sensitive data with self-hosted and secure remote desktop access and management tools for Windows systems - within or outside of your network. For system admins and help desk experts. Available in three product lines: Sysgem Access Gateway Sysgem Remote Control Sysgem Utilities Professional Edition Please see www.sysgem.com for full product details and to book a demo/request a trial. Full suite of tools for remote access and management of Windows systems.

von Ck7

(0 Bewertungen)
Produktdetails
Mit der HelpDesk Anwendung UnitDesk erfassen Sie auf einfachster Art und Weise Anfragen Ihrer Kunden per E-Mail oder Telefon. Frei definierbare Geschftsregeln steuern die Zuweisungen zu Ihren Technikern oder Teams, benachrichtigen Ihre Kunden ber den Status Ihrer Anfrage oder generieren Wiedervorlagen. Das Dashboard bietet Ihnen einen schnellen berblick ber zum Beispiel offene, kritische und geschlossene Tickets. Darber hinaus bietet UnitDesk umfassende Reporting-Mglichkeiten. UnitDesk ist eine web-basierte HelpDesk Anwendung Made in Germany, die für jede Unternehmensgröße geeignet ist.

von SmartNX

(0 Bewertungen)
Produktdetails
A help desk tool with ticket management, call recording, knowledge base and customer chat functionality. A help desk tool with ticket management, call recording, knowledge base and customer chat functionality.

von TeraNet

(0 Bewertungen)
Produktdetails
T-HelpDesk is a powerful yet user-friendly ticketing system software. T-HelpDesk maximizes the management efficiency of the offered services thanks to its intuitive interfaces and to features of ServiceDesk, HelpDesk, IT Ticketing and Asset Management softwares in a single environment. T-HelpDesk supports multi-channel services for customers or internal staff, departmental services (IT, Production, Design, ..), SLA, API, SSO, multi-role, and much more. Can be integrated with T-Kanban and T-PPM. ServiceDesk, HelpDesk, IT Ticketing and Asset Management software. Supports multichannel services, SLA, KB, multirole, alerts and more.

von Forethought Technologies

(0 Bewertungen)
Produktdetails
Helps support teams increase their productivity by taking on tedious tasks. Helps support teams increase their productivity by taking on tedious tasks.

von BizSolutions365

(0 Bewertungen)
Produktdetails
Issue tracking and user support based on Microsoft Outlook and Exchange. The add-on helps support team to organize & work efficiently. Issue tracking and user support based on Microsoft Outlook and Exchange. The add-on helps support team to organize & work efficiently.

von Helpwise

(0 Bewertungen)
Produktdetails
Helpwise ensures zero confusion between team members and speeds up your customer service and email delivery with communication and collaboration: 1. Create email responses and send right replies - every time with team collaboration. 2. Team members can chat within the thread. 3. Assign email to right team members. 4. Connect your other business tools and setup workflows to automate processes. 5. Get all your mailboxes in one place. Helpwise is a Shared Inbox and email collaboration tool for your team email accounts like help@, sales@, jobs@.

von Back Technologies

(0 Bewertungen)
Produktdetails
Back is a collaboration and automation platform that enables internal service and business operations teams (like HR, Finance, IT, and others) to provide the most modern employee experience, through multiple channels, and save time for higher-value tasks along the way through automation. Back is the first platform designed from the ground up for the easiest and fastest use in non-technical and IT teams. One platform for all internal workplace requests. Automate simple requests and provide updates for trickier ones.

von SimplyDesk

(0 Bewertungen)
Produktdetails
Solution dedicated to inventory and asset management. Solution dedicated to inventory and asset management.

von MBM solutions

(0 Bewertungen)
Produktdetails
Help desk management tool that helps businesses manage tickets, track assets, chat in real-time, and more. Help desk management tool that helps businesses manage tickets, track assets, chat in real-time, and more.

von Media-service consulting & solutions

(0 Bewertungen)
Produktdetails
TickX is a ticket and help desk system based on Microsoft SharePoint. TickX is a ticket and help desk system based on Microsoft SharePoint.

von Azurative

(0 Bewertungen)
Produktdetails
CloudRadial's white-labeled client portal that helps MSPs and CSPs create better client experiences and more revenue through automating ticketing, reporting, and account management functions. A white-labeled client portal to automate account management for MSP and Microsoft CSPs.

von Hayes Software Systems

(0 Bewertungen)
Produktdetails
Managing the use, availability, and health of your districts assets is a growing responsibility. Thats why we created GetHelp, a web-based help desk tool integrated with our asset management system, TIPWeb-IT. Technicians can see information related to an asset while resolving the ticket, without having to log in and out of disparate systems Manage help desk tickets with efficiency and ease in an integrated cloud-based platform.

von FCS Fair Computer Systems GmbH

(0 Bewertungen)
Produktdetails
Egal, ob Sie auf der Suche nach einem reinen Trouble-Ticketing, einer ITSM-Software oder gar Full-Service-Management sind, durch seinen modularen Aufbau passt sich der HEINZELMANN individuell an die Serviceprozesse Ihres Unternehmens an. > ITIL- und ISIS12-konform > Unternehmensweit einsetzbar > Web-basiertes Self-Service-Portal > Workflow-Management > Unterstützung von IT- und Nicht-IT-Assets > E-Mail-Schnittstelle > Hohe Integrationsfähigkeit > On Premise oder SaaS uvm. Egal, ob Sie ein reines Trouble-Ticketing, eine ITSM-Software oder ein Full-Service-Management suchen -> HEINZELMANN passt sich an!

von TiFlux Sistema de Gestão

(0 Bewertungen)
Produktdetails
The ticket management and remote management solution helps in productivity and control of IT assets for service providers and internal IT Departments The ticket management and remote management solution helps in productivity and control of IT assets for service providers and internal

von Aranda

(0 Bewertungen)
Produktdetails
Help desk solution that covers the management of incidents, requests, problems, change & service calls. It comes with a knowledge base. Help desk solution that covers the management of incidents, requests, problems, change & service calls. It comes with a knowledge base.

Help-Desk-Software: Kaufleitfaden

Was ist eine Help-Desk-Software?

Mit der Help-Desk-Software können Unternehmen effizienter auf Nutzer reagieren. Diese Systeme können bei der Beantwortung technischer und funktionaler Fragen helfen, indem sie verbesserte Methoden für Ticket-Tracking, IT-Management und Kundenservice bereitstellen.

Mit der Integration dieser Elemente verbessert die Help-Desk-Software die Fähigkeit von Kundenserviceabteilungen, Mitarbeitern, Endnutzern und Kunden schnellen und effektiven Support zu bieten. Help-Desk-Systeme können auch den Fluss neuer Informationen von Nutzern erleichtern und damit zur bestehenden Wissensbasis einer Organisation beitragen. Help-Desk-Software wird auch als IT-Ticketsystem bezeichnet.

Vorteile einer Help-Desk-Software

  • Steigerung der Kundenzufriedenheit. Eine hohe Zufriedenheit führt zu einem besseren Gesamtprodukt, erhöhter Kundenbindung sowie zu mehr Umsatz. Eine der wichtigsten Methoden zum Erreichen von Kundenzufriedenheit ist die Verbesserung des Kundenservices insgesamt. Help-Desk-Lösungen tragen dazu bei, dass die Kunden einen zielgerichteten, maßgeschneiderten Support erhalten und ihre Probleme nicht durch das Raster fallen.
  • Verbesserung der Mitarbeiterproduktivität. Wenn das Help-Desk-Tool als internes IT-Support-Tool eingesetzt wird, kann mehr Betriebszeit für die internen Technologiesysteme gewährleistet werden, und es kann das IT-Team dabei unterstützen, eingehende Hilfsanfragen besser zu verfolgen und zu verwalten. Untersuchungen zeigen, dass sich Help-Desk-Systeme positiv auf die Lösungszeit von Tickets auswirken sowie auf die Produktivität und Arbeitszufriedenheit des Personals.

Typische Funktionen einer Help-Desk-Software

  • Management der Wissensbasis : Durchsuchbares Repository mit häufigen Fragen/Problemen und zuvor gelösten Problemen, das für Kunden öffentlich zugänglich oder für den internen Gebrauch reserviert sein kann.
  • Ticket-/Problemverfolgung: Verfolgung von Interaktionen und Automatisierung des Problemlösungsprozesses.
  • Benachrichtigungen/Eskalation: Automatisierte E-Mail- oder SMS-Benachrichtigungen zur Sicherstellung, dass dringende Probleme zeitnah kommuniziert werden, während mithilfe der Eskalationsoption die zuständigen Fachkräfte Probleme an ihre Vorgesetzten weiterleiten können.
  • Self-Service-Portal: Verfolgung von Tickets, Lösung von Problemen mithilfe der Wissensdatenbank und Kommunikation mit Servicefachkräften.
  • Management von Service-Level-Agreements (SLA): Erstellung, Verfolgung und Verwendung des richtigen Service-Level-Agreements für die entsprechenden Kunden oder den entsprechenden Standort.

Mit dem Help-Desk-Software-Verzeichnis von Capterra können Nutzer nach Funktion(en) filtern, um nur diejenigen Optionen anzeigen zu lassen, die ihren Geschäftsanforderungen entsprechen. So kann die Softwareauswahl entsprechend eingegrenzt werden.

Tipps für den Kauf von Help-Desk-Software

  • Integration in bestehende Kundentools. Wenn dein Unternehmen bereits ein CRM-System einsetzt, achte darauf, dass die Help-Desk-Anwendung, die in Betracht gezogen wird, auch kompatibel ist. Wenn eine Integration nicht möglich ist, entsteht nicht nur doppelter Aufwand, sondern es können auch Daten verloren gehen, wenn du zwischen den Systemen hin- und herwechselst.
  • Erst testen, dann kaufen. Wie bei jedem Softwarekauf solltest du die Möglichkeit von Testzeiträumen und kostenlosen Schulungen nutzen, bevor du investierst. Viele Help-Desk-Pakete sind vollständig cloudbasiert, was eine einfachere Testphase ermöglicht.
  • In Bezug auf Budget und Gesamtbetriebskosten realistisch sein. Als Unternehmenssoftware ist die Help-Desk-Software (im Vergleich) nicht besonders teuer. Aber lass dich davon nicht beschwichtigen. So günstig, wie es den Anschein hat, ist sie nicht. Untersuchungen habenergeben, dass Käufer von Help-Desk-Software in einem Jahr durchschnittlich 1.200 USD mehr ausgaben als erwartet. Recherchiere also unbedingt die Gesamtbetriebskosten, bevor du dich auf ein System festlegst.

Ein großer Teil der Veränderungen und Verbesserungen im Kundenservice und -support hängt mit der Help-Desk-Software zusammen. Wenn du folgende Trends in der Help-Desk-Technologie kennst, wird der Einkauf zukunftssicher:

  • Dialogorientierte Nutzeroberfläche und Help-Desk-Chatbots. Alexa und Siri haben die Idee einer dialogorientierten Nutzeroberfläche bekannt gemacht – der Computer lässt sich mit der Stimme und der natürlichen Sprache steuern oder es können Informationen abgerufen werden. Während Kundenservice-Teams bereits mit Chatbots und anderen zeitsparenden Tools experimentieren, erhoffen sie sich mehr Support für sprachbasierte UIs, die den Kunden bei der Lösung ihrer Probleme und beim Zugriff auf die Ressourcen der Wissensdatenbank helfen. Untersuchungen zufolge nutzen 68 % der kleinen und mittleren Unternehmen (KMU) dialogorientierte Nutzeroberflächen oder planen den Einsatz dieser in den nächsten ein bis zwei Jahren.
  • KI und „vorausschauende Kundenbetreuung“. KI (künstliche Intelligenz) und maschinelles Lernen sind derzeit in fast jeder Branche ein heißes Thema und es gibt bereits einige faszinierende Anwendungen im Bereich der Help-Desk-Technologie. Beispielsweise könnten maschinelle Lernalgorithmen, die auf Kundendaten und Service-Tickets trainiert werden, einen vorausschauenden Kundenservice ermöglichen, sodass du die Probleme von Kunden lösen kannst, bevor dieser überhaupt weiß, dass es welche gibt. Laut einer Untersuchung von Capterra verwenden 53 % der KMU KI-Technologie oder planen, sie in den nächsten ein bis zwei Jahren einzusetzen.