Kundendienst Software
Mit Kundenservice Software kann eine Organisation Kundenbeziehungen und Support-Services verwalten und verfolgen. Von der Störungsticketverfolgung bis hin zur Reklamationsberichterstattung ermöglichen Kundenservice-Softwarelösungen Unternehmen, die Qualität ihrer Interaktionen mit Kunden zu verwalten und zu bewerten. Kundenserviceanwendungen helfen auch bei der Verwaltung und Verteilung einer internen Wissensdatenbank, die Kundendienstmitarbeitern die notwendigen Informationen zur Lösung von Kundenbeschwerden liefert. Kundenservice Software ist mit Call Center Software, Helpdesk Software und Wissensmanagement Software verbunden.
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Produktbewertung
Einsatz
- Cloud, SaaS, Web (283)
- Installiert - Mac (54)
- Installiert - Windows (89)
- Mobile - Android Native (110)
- Mobile - iOS Native (110)
Funktionen
- Echtzeit-Chat (91)
- Kundenspezifisches Branding (93)
- Live-Chat (169)
- Self-Service Portal (186)
- Terminverwaltung (106)
- Umfragen & Feedback (146)
- Warnungen / Eskalation (201)
- Warteschlangenmanagement (185)
- Wissensbasis-Management (92)
- Wissensdatenbank (193)
Preis
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Notify your customers about their shipment updates via SMS and email.
Notify your customers about their shipment updates via SMS and email.
Deskware is a trustworthy, cloud-based customer support solution for any industry. The cloud-based nature of the ticketing system helps to keep track of conversations and prioritize, categorize and assign tickets so you are always a valuable resource for your customers. Deskware provides a system that is flexible, scalable and simple-to-use, making customer support an easily manageable process.
Deskware is a cloud-based customer support solution that allows businesses to manage customer interactions and problem-solving methods.
Help desk software solution for the IT support and service provider communities.
Help desk software solution for the IT support and service provider communities.
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.
Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market.
Multi-user help desk software application that is affordable, simple to install and easy to use.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Web- und LAN-basierter integrierter Kundenservice – verfolgt Trouble-Tickets durch Vervollständigung und Ressourcennutzung.
Web- und LAN-basierter integrierter Kundenservice – verfolgt Trouble-Tickets durch Vervollständigung und Ressourcennutzung.
Web based customer service software for small to medium sized businesses.
Web based customer service software for small to medium sized businesses.
Support-Management/Helpdesk-System mit Fehlerverfolgung, E-Mail-Integration, Zeiterfassung und vielem mehr.
Support-Management/Helpdesk-System mit Fehlerverfolgung, E-Mail-Integration, Zeiterfassung und vielem mehr.
Customer support system that helps track your website and visitor's statistics.
Customer support system that helps track your website and visitor's statistics.
Customer experience management platform that helps build customer advocacy and reduce customer defection
Customer experience management platform that helps build customer advocacy and reduce customer defection.
Web-based enterprise level complaint handling software to help increase your company's productivity.
Web-based enterprise level complaint handling software to help increase your company's productivity.
LobbyCentral is a powerful customer management and analysis system that will give you back control of your service lobby. It is designed for businesses that need to manage customer wait times, improve service levels, and identify trends through metrics reporting. LobbyCentral queues and routes customer service requests to the appropriate departments and instantly notifies employees. Learn more about LobbyCentral today.
Customer queuing and service analysis software for customer service departments.
Ermöglicht Kundendienstmitarbeitern die Annahme und Bearbeitung von Bestellungen, den Zugriff auf alle Informationen über mobile Endgeräte.
Ermöglicht Kundendienstmitarbeitern die Annahme und Bearbeitung von Bestellungen, den Zugriff auf alle Informationen über mobile Endgeräte.
Customer feedback and coaching application for service-oriented businesses.
Customer feedback and coaching application for service-oriented businesses.
Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness. Global companies are transforming and differentiating their business with Neocase technologies.
Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows.
Webbasierte Kunden-Support-Lösung mit Vorfall-, Nachrichten- und Wissensmanagement, Produktkatalog und Support-Forum.
Webbasierte Kunden-Support-Lösung mit Vorfall-, Nachrichten- und Wissensmanagement, Produktkatalog und Support-Forum.
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.
MNP provides multi-channel direct commerce software in a modular, personal approach enabling companies to improve their Order Management Software, Warehouse Management Systems, and Buying & Product Management business operations. MNPs ActiveSeries Suite allows businesses to: Grow their top line profitably, Unify operations, customers and inventory, Scale on demand, Provide business intelligence at all levels, Deliver a customized brand experience, Develop loyal customers.
Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions.
Next Generation Service Fulfillment is a solution which realizes the component-based service creation concept in order to reduce service lifecycle and enables CSPs to quickly update the customer service portfolio.
Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio.
Crow Canyon Software's Customer Service Application for Office 365 and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.
Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities.
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
Organisiert deine Kundenbetreuung, damit du dich auf den bestmöglichen Service konzentrieren kannst.
Organisiert deine Kundenbetreuung, damit du dich auf den bestmöglichen Service konzentrieren kannst.
Scalable multi-language support system for products and services with contract compliance functionality.
Scalable multi-language support system for products and services with contract compliance functionality.
Support clients in various locations with one application through a web-based portal or an automated bug notification tool.
Support clients in various locations with one application through a web-based portal or an automated bug notification tool.
Turn Gmail into a helpdesk and deliver customer support right from your inbox.
Turn Gmail into a helpdesk and deliver customer support right from your inbox.
Ein Tool zur Nutzererfahrung, mit dem interaktive Nutzerhandbücher, On-Page-Support-Inhalte und Onboarding-Meldungen erstellt werden können, ohne dass Programmierung erforderlich ist.
Unternehmen können nicht nur Schritt-für-Schritt-Anleitungen erstellen, um Online-Nutzer durch jede Seite einer Website oder Webanwendung zu führen, sondern auch ihr Verhalten überwachen, Produktnachrichten erstellen und Feedback erhalten. All dies, ohne jemals die Website/das Produkt verlassen zu müssen.
Helfe Nutzern, über einen einzigen UX-Hub mit deinen Inhalten zu interagieren. Erstelle Handbücher und interaktive On-Page-Tools, die rund um die Uhr funktionieren.
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.
Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way.
Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
iCity-CSP ist ein umfassendes und integriertes lokales E-Government-Framework, das die Zufriedenheit der Bürger steigert, die Produktivität der Mitarbeiter erhöht und die Einhaltung regulatorischer Anforderungen verbessert.
iCity bietet eine End-to-End-Serviceplattform für Bürger, automatisiert laufende Geschäftsprozesse und stellt eine Vielzahl von Anwendungsmodulen bereit. Diese Module enthalten vier Streams; Informationen, E-Services, Kommunikation und Zusammenarbeit.
iCity-CSP ist ein umfassendes und integriertes E-Government-Framework, das ein Portal und E-Services für Lokalverwaltungen bereitstellt.
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.
Web-based service desk with customer service portal designed for internal ITSM and external customer support.
Help desk database management solution that stores and tracks customer requests with features like charge calculator,& payment tracker.
Help desk database management solution that stores and tracks customer requests with features like charge calculator,& payment tracker.
Vocalcom Wolke Customer Service Solution wurde entwickelt, um eine intelligente und intuitive Contact-Center-Funktionalität für Unternehmen zu liefern, die einfach zu implementieren und zu verwalten ist und es Call-Center-Angestellten ermöglicht, einen ausgezeichneten Kundenservice zu liefern. Die Lösungen sind kompatibel mit führenden CRM-Anwendungen wie Desk, Salesforce und Zendesk. Kundendaten werden leicht zugänglich, damit sich Mitarbeiter im Call-Center nicht mehr durch endlos lange Systeme kämpfen müssen, um einen maßgeschneiderten Kundenservice zu bieten.
Vocalcom ist eine führende Cloud-Kundendienst-Software-Lösung. Mehr als 550.000 Agenten verwenden Vocalcom, um deren Kundenzufriedenheit zu erhöhen.
Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer analytics, and real-time, guided actions for fast front-line response. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.
Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.
Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS.
The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion.
We provide businesses with customer data, feedback sentiment, categories, keywords and more.
Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.
Web based service desk software with help desk support, ticketing system, asset management and knowledge base.
Web based service desk software with help desk support, ticketing system, asset management and knowledge base.
Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more.
Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more.
OMQ is an AI-based customer service software.
OMQ develops intelligent systems that automatically respond to customer service requests. All products and communication channels are controlled by your own intelligent knowledge database. Currently, there are 5 products and 3 modules to efficiently optimize your customer service. You can easily add the things you need via plug and play.
OMQ developed customer service software with AI to simplify customer communication for companies.
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT.
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.
Faasthelp is a sales and customer support software powered by Artificial intelligence. Our faasthelps products which are chatbot, talkbot and mail bot proactively starts chatting with your customers and solves the query, gives assistance if they have any.It will reply within seconds through chat, voice, and mail whenever customers are on your website. Our products will also help you in sales of your products or services.
Faasthelp-Artificial intelligence powered sales and customer support software
Online knowledge base management platform that helps create, optimize and personalize responses regarding customer services.
Online knowledge base management platform that helps create, optimize and personalize responses regarding customer services.
Intelligent virtual software agent capable of automatically answering the most common questions of your customer service.
Intelligent virtual software agent capable of automatically answering the most common questions of your customer service.
SiteGlue is an automated and human messaging platform that helps you generate more qualified leads from your website, landing pages and social media. Our proven chatbot templates leverage conversation to engage visitors, capture new leads, and handoff conversations to your staff 24 hours a day 7 days week.
We build chatbots!
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.
Grow your business by gaining customer loyalty with a world class customer contact center software
Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience.
Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs.
Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Make every customer interaction stronger with DaVinci, a flexible contact center platform providing integration solutions for cloud, premise and hybrid contact centers.
DaVinci gives contact centers the ability to choose different applications for the communication channels they use (voice, chat, SMS, etc.) and consolidates them, giving contact centers the best of breed solutions they want, without sacrificing a seamless agent experience.
DaVinci is a flexible contact center platform that integrates contact center vendors and features that elevate performance.
The right solution for monitoring and analysing telephone traffic for Cisco.
The right solution for monitoring and analysing telephone traffic for Cisco.
Offers cloud based after sales service platform to enterprises for automating customer support services.
Offers cloud based after sales service platform to enterprises for automating customer support services.
Inforobo is an automated information chatbot platform which provides all in one solution for sales and marketing automation, customer service, live chat, lead generation, website assistance, and knowledge-base with NLP. Inforobo engages customers who visit your website in automated live chat conversations with text to speech and speech recognition enabled bot. Inforobo's artificial intelligence provides the front-line support, provides answers and guides customers in their shopping decisions.
An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.
*We are not a Helpdesk or CRM platform. We are an add-on to make those platforms smarter.
Chloe is an Artificial Intelligence system that automates customer service and sales by answering customer inquiries and taking actions on requests.
She automatically identifies policies and actions to guide her behavior from the initial training set and has the ability to learn from new experiences that will enable her to become smarter over time.
An Artificial Intelligence system that lowers labor costs by automating customer service and sales.
Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365, while helping agents become more productive. Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions.
Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive.
MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist. Whether you require Multi-site operations, home workers or simply the comfort of resilience, we are experts in the field.
MaxContact has been built from the ground up with the latest technologies to be truly hosted.
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
Servicemanagementanwendung zum Verwalten von Arbeitsaufträgen und Serviceanfragen. Enthält ein Self-Service-Portal für die Übermittlung von Anforderungen.
Servicemanagementanwendung zum Verwalten von Arbeitsaufträgen und Serviceanfragen. Enthält ein Self-Service-Portal für die Übermittlung von Anforderungen.
Integrated SaaS solution for managing product returns (RMA) and rework process. Returngoods streamlined and minimize the cost of handling returns. Altough returns are not desirable, it is an essential aspects of providing excellent customer service. Therefore, you would want to accomplish 3 goals for your return process as part of your overall business objectives: 1. streamlined, 2. minimize cost, 3. respond quickly to retain customer loyalty. Our Return Execution System deliver the results.
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS.
Akio bietet eine einheitliche Cross-Channel-Konversationsplattform für Kunden, kombiniert mit einem kompletten Zuhör- und Analysesystem für Medienberichterstattung, soziale Gespräche und Kundenfeedback. Diese Lösungen sollen Unternehmen dabei helfen, ihre Kundenerfahrung zu optimieren, das Kundenwissen zu verbessern und die Marketing- und Kommunikationsstrategie zu verbessern. Das Produktportfolio umfasst Akio Unified, Akio Spotter und Akio Analytics.
Akio ist eine einheitliche Cross-Channel-Konversationsplattform für Kunden, kombiniert mit einem kompletten Hör- und Analysesystem.
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers.
Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA.
Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI.
Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI.
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees.
Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics
Kundo ist eine Kundendienst-Software, die Funktionen wie Live-Chat, Kundenforum, E-Mail und Fallmanagement bietet.
Kundo ist eine Kundendienst-Software, die Funktionen wie Live-Chat, Kundenforum, E-Mail und Fallmanagement bietet.
A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages.
A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages.
Satisfied customers, productive agents: With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Our contact center platform is a multichannel and client-capable all-in-one CRM system that guides agents through processes and supports cross-selling and upselling. In this way you turn your old cost center into a modern profit center.
With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center.
Customer engagement solution that provides chatbots and live in-app customer service for Microsoft Dynamics 365.
Customer engagement solution that provides chatbots and live in-app customer service for Microsoft Dynamics 365.
ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manuals, assembly instructions, DIY, tips/tricks, recipes - anything you do step-by-step. ShowHows help your customers help themselves - reducing support costs and increasing customer satisfaction and loyalty.
ShowHows are customizable, easily shareable on social media, and embeddable on any website.
Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.
SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs.
SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs.
Bietet Unternehmen die Möglichkeit, über das Smartphone zu sehen, was ihre Kunden sehen, und sie aus der Entfernung zu führen.
Bietet Unternehmen die Möglichkeit, über das Smartphone zu sehen, was ihre Kunden sehen, und sie aus der Entfernung zu führen.
Customer service platform that helps businesses augment existing workflows, manage ramp-up time and automate conversations.
Customer service platform that helps businesses augment existing workflows, manage ramp-up time and automate conversations.
Provide customer support and managing business relationships directly in Slack channels with this software.
Provide customer support and managing business relationships directly in Slack channels with this software.
Software for customer service quality assurance for CSAT, CES, and more.
Better quality assurance, higher customer satisfaction.
Maestro is customer service quality assurance software. Identify issues, coach agents, and measure impact. Whether it's CSAT, resolution time, or more, we will drive the metrics behind your team.
Software for customer service quality assurance for CSAT, CES, and more.
Das Unternehmen entwickelt und integriert künstliche Intelligenz für deinen Kundenservice.
Das Unternehmen entwickelt und integriert künstliche Intelligenz für deinen Kundenservice.
Simplify Reality is a powerful solution improving the customer service experience through
Artificial Intelligence.
Simplify Reality is a powerful solution improving the customer service experience through
Artificial Intelligence.
Microsoft integrator that helps businesses with services including training, development, analysis, consulting, and project monitoring.
Microsoft integrator that helps businesses with services including training, development, analysis, consulting, and project monitoring.
Knowledge First ist ein intelligenter Web Self-Service, der Ihre Kunden auf Ihrer Webseite nicht nur schrittweise begleitet, sondern auch exakt und unkompliziert die passende Information zu allen Anliegen liefert. Unabhängig ob über das Smartphone, das Tablet oder den PC – Knowledge First agiert aktiv und stellt einfach und schnell genau die Informationen bereit, die sich der Kunde wünscht.
Knowledge First ist ein intelligenter Web Self-Service, der Ihre Kunden schnell und unkompliziert auf Ihrer Webseite informiert.
Richcall is a video chat software that improves customer experience with co-browsing, text chat and file sharing. It also helps companies improve sales via face-to-face communication and product demonstration.
Video chat that improves customer experience and sales with co-browsing, text chat and file sharing.
DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI youve been waiting for. Learn more at digitalgenius.com.
AI Platform for Customer Service
Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value.
Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues.
Cloud customer engagement and feedback collection application for small businesses.
Cloud customer engagement and feedback collection application for small businesses.
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help CS leaders automate information and process-based customer service cases.
For information cases, AnsweriQ provides Zero Contact Resolution without an agent's intervention. This is achieved through self-service AI and automated responses.
For process cases, AnsweriQ enables single-click intelligent automation for repetitive customer service processes.
Transform your customer service with AI and RPA.
Cloud based omnichannel customer service software that helps you deliver contextual customer support across SMS, Live Chat, FB Messenger, Twitter & Email. A leap from legacy contact center applications, IMIchat provides a single unified view of conversations across all communication channels with advanced features such as agent-initiated SMS, proactive Live Chat, social monitoring, intelligent routing, chat prioritization, canned responses, CRM and chatbot integration & performance reports
Cloud based omnichannel customer service software to deliver contextual, inbound and outbound customer support across channels
Customer service app that aggregate touch points of multiple businesses on single customer app for digital service interaction.
Customer service app that aggregatea touchpoints of multiple businesses on single customer app for digital service interaction.
With Cention you can:
handle all your channels in one system with pure OMNI-channel support
get a full 360 view of all your customers communication, including complete history
have chat bots working side by side with your agents with seamless transfers and full history
route all errands to the right queue, right agents and right bots automatically
get external and internal help with our Collaboration feature
get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
ChipBot is a fully automated customer support software that analyzes your customer's behavior while giving them support and engagement.
ChipBot is a fully automated customer support software that analyzes your customer's behavior while giving them support and engagement.
The messaging platform that improves conversion and increases revenue through personalized interactions on the channel people prefer.
The messaging platform that improves conversion and increases revenue through personalized interactions on the channel people prefer.
Cloud-based customer service platform that provides capabilities for customers and agents to call and message each other globally.
Cloud-based customer service platform that provides capabilities for customers and agents to call and message each other globally.
Clustaar is a bot building platform dedicated to customer support automation. We help clients build powerful bots to integrate anywhere. Our user-friendly platform is customizable and equipt with NLP and machine learning to hold natural conversations. Integrate a bot into one of the existing solutions or use the Clustaar webchat to embed directly into your webpage. Our NLP understands English, French, Russian, Portuguese, Spanish and more upon request. Get started with a chatbot solution today!
Clustaar is a bot building platform dedicated to customer support automation. We help clients build powerful bots to integrate anywhere
Alexxo is a cloud-based customer support software catering to the various areas of service management.
Alexxo is a cloud-based customer support software catering to the various areas of service management.
A suite of CRM solutions designed to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company.
CRM solutions built to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company.
WWS Customer Management provides with the Superior Customer Welcoming Solution for Branch Banking.
WWS Customer Management provides with the Superior Customer Welcoming Solution for Branch Banking.
Mr Wolf ist ein System, das die Automatisierung von Geschäftsprozessen in Bezug auf Kundenservice, Vertrieb, Buchhaltung, Finanzen, Logistik oder IT ermöglicht. Die Automatisierungslösungen bestehen hauptsächlich aus einer automatischen Lösung aller Anfragen von deinen Kunden. Mr Wolf gestaltet die Automatisierung effektiver, indem Smart-Machine-Learning- und NLP-Module verwendet werden, die es dem System ermöglichen, Anforderungen unabhängig zu kategorisieren, den Text zu verstehen und über 30 Sprachen oder sogar die Emotionen des Senders zu erkennen.
Die Automatisierungslösungen bestehen hauptsächlich aus einer automatischen Lösung aller Anfragen von deinen Kunden.
Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making.
Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making.
User research and customer development platform that helps companies of all sizes to learn from their users.
User research and customer development platform that helps companies of all sizes to learn from their users.
AI platform that automates your customer support, leading to increased productivity, reduced cost & customer delight.
AI platform that automates your customer support, leading to increased productivity, reduced cost & customer delight.
The virtual PBX is a telephone system that is hosted in the cloud, so it does not require any device or software or hardware installation. It works from an internet connection, and its function is to manage the incoming and outgoing calls of a company in order to provide good customer service.
A virtual PBX is a telephone system that uses the internet to manage the external and internal calls of a company.
All your WhatsApp, Facebook Messenger and Instagram chats on a single platform, balancing between multiple agents.
All your WhatsApp, Facebook Messenger and Instagram chats on a single platform, balancing between multiple agents.