---
description: Detaillierte Informationen über ServiceNow Customer Service Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow Customer Service Management Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management) > [Alternativen zu ServiceNow Customer Service Management](https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management)

# ServiceNow Customer Service Management Alternativen & Ähnliche Produkte

Canonical: https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management

> Entdecke die Top-Alternativen zu ServiceNow Customer Service Management. Vergleiche Funktionen, Bewertungen und Rezensionen, um die beste Software für deine Anforderungen zu finden.

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## Top-Alternativen

1. **Zoho Desk** — 4.5/5 (2212 reviews) — Setze den Kundendienst in den Mittelpunkt deines Unternehmens. Mache Kunden glücklicher, befähige deine Mitarbeitenden und mache dein Unternehmen leistungsfähiger.
   - [Profil anzeigen](https://www.capterra.com.de/software/169505/zoho-desk)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/169505/192052/zoho-desk/vs/servicenow-customer-service-management)
2. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk ist eine nutzerfreundliche Kundendienst-Software, die mehr als 50.000 Unternehmen dabei unterstützt, herausragende Kundenerlebnisse zu schaffen.
   - [Profil anzeigen](https://www.capterra.com.de/software/124981/freshdesk)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)
3. **Salesforce Sales Cloud** — 4.4/5 (18782 reviews) — Gehen Sie neue Wege im Vertrieb – mit der weltweit führenden CRM-Lösung. Verwalten Sie jede Phase Ihrer Kundenbeziehun.
   - [Profil anzeigen](https://www.capterra.com.de/software/61368/salesforce)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/61368/192052/salesforce/vs/servicenow-customer-service-management)
4. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk Support ist eine führende Helpdesk-Software zur Verbesserung der Kundenzufriedenheit.
   - [Profil anzeigen](https://www.capterra.com.de/software/164283/zendesk)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/164283/192052/zendesk/vs/servicenow-customer-service-management)
5. **LiveAgent** — 4.7/5 (1781 reviews) — Großartiger Kundenservice beginnt mit einer besseren Kundendienst-Software. Beeindrucke deine Kunden und steigere deren Zufriedenheit.
   - [Profil anzeigen](https://www.capterra.com.de/software/102188/liveagent)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/102188/192052/liveagent/vs/servicenow-customer-service-management)
6. **LiveChat** — 4.6/5 (1723 reviews) — LiveChat ermöglicht es dir, Gespräche mit deinen Kunden in Echtzeit zu führen, während sie deine Website besuchen.
   - [Profil anzeigen](https://www.capterra.com.de/software/62194/livechat)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/62194/192052/livechat/vs/servicenow-customer-service-management)
7. **Tidio** — 4.7/5 (590 reviews) — Tidio ist eine Kundenservice-Plattform, die Live-Chat und Chatbots kombiniert, um die Kundenbetreuung zu verbessern und mehr Umsatz zu generieren.
   - [Profil anzeigen](https://www.capterra.com.de/software/144040/tidio-chat)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/144040/192052/tidio-chat/vs/servicenow-customer-service-management)
8. **Intercom** — 4.5/5 (1133 reviews) — Steigere die Kundenzufriedenheit und die Teameffizienz mit den führenden Messenger-, Smart-Automation- und Selfservice-Tools von Intercom.
   - [Profil anzeigen](https://www.capterra.com.de/software/134347/intercom)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/134347/192052/intercom/vs/servicenow-customer-service-management)
9. **Dynamics 365** — 4.4/5 (5822 reviews) — Integrierte Business-Management-Lösung, die Finanz-, Kundenbeziehungs- und Lieferkettenprozesse automatisiert.
   - [Profil anzeigen](https://www.capterra.com.de/software/157279/dynamics-365)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/157279/192052/dynamics-365/vs/servicenow-customer-service-management)
10. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk ist ein Online-Ticketingsystem, das entwickelt wurde, um die Arbeit deines Teams zu vereinfachen. Biete hervorragende Kundenbetreuung. Mühelos.
    - [Profil anzeigen](https://www.capterra.com.de/software/185973/helpdesk)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/185973/192052/helpdesk/vs/servicenow-customer-service-management)
11. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Die Kundenserviceplattform unterstützt jedes Serviceteam mit innovativen Tools und konsolidierten Daten.
    - [Profil anzeigen](https://www.capterra.com.de/software/136189/salesforce)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/136189/192052/salesforce/vs/servicenow-customer-service-management)
12. **Bitrix24** — 4.2/5 (990 reviews) — Bitrix24 ist eine kostenlose Kundenmanagement- und Kundenservicelösung (CRM), die von 15 Millionen Unternehmen eingesetzt wird.
    - [Profil anzeigen](https://www.capterra.com.de/software/113540/bitrix24)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/113540/192052/bitrix24/vs/servicenow-customer-service-management)
13. **Zoho Assist** — 4.7/5 (1406 reviews) — Assist Zoho bietet eine einfache und unkomplizierte Benutzeroberfläche, um Remote-Computer überall auf der Welt zu verbinden.
    - [Profil anzeigen](https://www.capterra.com.de/software/181775/zoho-assist)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/181775/192052/zoho-assist/vs/servicenow-customer-service-management)
14. **Superchat** — 4.8/5 (282 reviews) — Superchat bietet Unternehmen eine einfache Möglichkeit, mit Kunden zu kommunizieren und einzigartige Kundenerlebnisse zu schaffen.
    - [Profil anzeigen](https://www.capterra.com.de/software/210968/superchat)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/192052/210968/servicenow-customer-service-management/vs/superchat)
15. **Odoo** — 4.2/5 (1306 reviews) — Open-Source-Set mit integrierten Geschäftsanwendungen für CRM, POS, Website, eCommerce, Vertrieb, Buchhaltung, Lager, HR, Projekt und Marketing.
    - [Profil anzeigen](https://www.capterra.com.de/software/135618/odoo)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/135618/192052/odoo/vs/servicenow-customer-service-management)

## Ähnliche Kategorien

- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)
- [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software)
- [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software)
- [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software)
- [Workflow Management Systeme](https://www.capterra.com.de/directory/30091/workflow-management/software)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management)
- [Produktprofil anzeigen](https://www.capterra.com.de/software/192052/servicenow-customer-service-management)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management> |
| de-AT | <https://www.capterra.at/alternatives/192052/servicenow-customer-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/192052/servicenow-customer-service-management> |
| en | <https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/192052/servicenow-customer-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/192052/servicenow-customer-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/192052/servicenow-customer-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/192052/servicenow-customer-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/192052/servicenow-customer-service-management> |
| en-IN | <https://www.capterra.in/alternatives/192052/servicenow-customer-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/192052/servicenow-customer-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/192052/servicenow-customer-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/192052/servicenow-customer-service-management> |
| es | <https://www.capterra.es/alternatives/192052/servicenow-customer-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/192052/servicenow-customer-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/192052/servicenow-customer-service-management> |
| es-CO | <https://www.capterra.co/alternatives/192052/servicenow-customer-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/192052/servicenow-customer-service-management> |
| es-DO | <https://www.capterra.do/alternatives/192052/servicenow-customer-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/192052/servicenow-customer-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/192052/servicenow-customer-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/192052/servicenow-customer-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/192052/servicenow-customer-service-management> |
| fr | <https://www.capterra.fr/alternatives/192052/servicenow-customer-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management> |
| it | <https://www.capterra.it/alternatives/192052/servicenow-customer-service-management> |
| nl | <https://www.capterra.nl/alternatives/192052/servicenow-customer-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| pt | <https://www.capterra.com.br/alternatives/192052/servicenow-customer-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/192052/servicenow-customer-service-management> |

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