---
description: Detaillierte Informationen über ServiceNow Customer Service Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow Customer Service Management Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management) > [Alternativen zu ServiceNow Customer Service Management](https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management)

# ServiceNow Customer Service Management Alternativen & Ähnliche Produkte

Canonical: https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management

> Entdecke die Top-Alternativen zu ServiceNow Customer Service Management. Vergleiche Funktionen, Bewertungen und Rezensionen, um die beste Software für deine Anforderungen zu finden.

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## Top-Alternativen

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Setze den Kundendienst in den Mittelpunkt deines Unternehmens. Mache Agenten produktiver, Manager wirkungsstärker und gib Kunden mehr Entscheidungsbefugnis.
   - [Profil anzeigen](https://www.capterra.com.de/software/169505/zoho-desk)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/169505/192052/zoho-desk/vs/servicenow-customer-service-management)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk ist eine nutzerfreundliche Kundendienstsoftware, die über 40.000 Unternehmen dabei unterstützt, herausragende Kundenerlebnisse zu schaffen.
   - [Profil anzeigen](https://www.capterra.com.de/software/124981/freshdesk)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)
3. **LiveAgent** — 4.7/5 (1753 reviews) — Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software. Gewinne mehr Kunden durch exzellenten Kundenservice mit LiveAgent.
   - [Profil anzeigen](https://www.capterra.com.de/software/102188/liveagent)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/102188/192052/liveagent/vs/servicenow-customer-service-management)
4. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren.
   - [Profil anzeigen](https://www.capterra.com.de/software/164283/zendesk)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/164283/192052/zendesk/vs/servicenow-customer-service-management)
5. **Freshservice** — 4.5/5 (685 reviews) — Online-ITSM-Service-Desk mit Vorfalls-, Problem-, Änderungs-, Freigabe- und Asset-Management mit leistungsstarkem Ticketing und Automatisierung
   - [Profil anzeigen](https://www.capterra.com.de/software/132997/freshservice)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/132997/192052/freshservice/vs/servicenow-customer-service-management)
6. **SysAid** — 4.5/5 (511 reviews) — SysAid: Next-Gen-KI-ITSM-Tool zur Steigerung der Produktivität durch intuitives, dialogorientiertes Service-Management
   - [Profil anzeigen](https://www.capterra.com.de/software/107225/sysaid)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/107225/192052/sysaid/vs/servicenow-customer-service-management)
7. **JIRA Service Management** — 4.5/5 (763 reviews) — JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen.
   - [Profil anzeigen](https://www.capterra.com.de/software/138769/jira-service-management)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)
8. **Zoho CRM** — 4.3/5 (6964 reviews) — Zoho CRM bietet Unternehmen eine komplette Lösung für das Kundenbeziehung-Lebenszyklus-Management
   - [Profil anzeigen](https://www.capterra.com.de/software/155928/zoho-crm)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/155928/192052/zoho-crm/vs/servicenow-customer-service-management)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Help Desk Support Software und Asset Management-Tool, enthält Knowledge Base, SLA-Management, Ticket-Tracking, Bestandsführung.
   - [Profil anzeigen](https://www.capterra.com.de/software/179501/manageengine-service-desk-plus)
   - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/179501/192052/manageengine-service-desk-plus/vs/servicenow-customer-service-management)
10. **Dynamics 365** — 4.4/5 (5811 reviews) — Integrierte Business-Management-Lösung, die Finanz-, Kundenbeziehungs- und Lieferkettenprozesse automatisiert.
    - [Profil anzeigen](https://www.capterra.com.de/software/157279/dynamics-365)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/157279/192052/dynamics-365/vs/servicenow-customer-service-management)
11. **TeamSupport** — 4.5/5 (848 reviews) — Für Business-to-Business-Kundenbetreuung entwickelte Helpdesk-Software. Reduziere die Kosten und verbessere gleichzeitig die Kundenzufriedenheit.
    - [Profil anzeigen](https://www.capterra.com.de/software/87908/teamsupport)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/87908/192052/teamsupport/vs/servicenow-customer-service-management)
12. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Service Cloud 360 ist eine führende Kundenservice-Plattform, die es Unternehmen ermöglicht, eine nahtlose Interaktion über die gesamte Kundenbeziehung hinweg zu fördern.
    - [Profil anzeigen](https://www.capterra.com.de/software/136189/salesforce)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/136189/192052/salesforce/vs/servicenow-customer-service-management)
13. **OTRS** — 4.4/5 (96 reviews) — Komplett betreute Service Management-Lösung, die Ticketing, Workflow-Automatisierung und Benachrichtigungen für ITSM, Kundenservice und Corporate Security umfasst.
    - [Profil anzeigen](https://www.capterra.com.de/software/127284/otrs)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/127284/192052/otrs/vs/servicenow-customer-service-management)
14. **Help Scout** — 4.6/5 (225 reviews) — Help Scout ist ein webbasierter Helpdesk für eine großartige Kundenerfahrung.
    - [Profil anzeigen](https://www.capterra.com.de/software/136909/help-scout)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/136909/192052/help-scout/vs/servicenow-customer-service-management)
15. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 ist eine Plattform für Mitarbeiterengagement und Mitarbeiteranerkennung. 15 Millionen Unternehmen vertrauen auf die kostenlose HR-Plattform Bitrix24.
    - [Profil anzeigen](https://www.capterra.com.de/software/113540/bitrix24)
    - [Vergleich mit ServiceNow Customer Service Management](https://www.capterra.com.de/compare/113540/192052/bitrix24/vs/servicenow-customer-service-management)

## Ähnliche Kategorien

- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)
- [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software)
- [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software)
- [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software)
- [Workflow Management Systeme](https://www.capterra.com.de/directory/30091/workflow-management/software)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management)
- [Produktprofil anzeigen](https://www.capterra.com.de/software/192052/servicenow-customer-service-management)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management> |
| de-AT | <https://www.capterra.at/alternatives/192052/servicenow-customer-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/192052/servicenow-customer-service-management> |
| en | <https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/192052/servicenow-customer-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/192052/servicenow-customer-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/192052/servicenow-customer-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/192052/servicenow-customer-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/192052/servicenow-customer-service-management> |
| en-IN | <https://www.capterra.in/alternatives/192052/servicenow-customer-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/192052/servicenow-customer-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/192052/servicenow-customer-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/192052/servicenow-customer-service-management> |
| es | <https://www.capterra.es/alternatives/192052/servicenow-customer-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/192052/servicenow-customer-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/192052/servicenow-customer-service-management> |
| es-CO | <https://www.capterra.co/alternatives/192052/servicenow-customer-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/192052/servicenow-customer-service-management> |
| es-DO | <https://www.capterra.do/alternatives/192052/servicenow-customer-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/192052/servicenow-customer-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/192052/servicenow-customer-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/192052/servicenow-customer-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/192052/servicenow-customer-service-management> |
| fr | <https://www.capterra.fr/alternatives/192052/servicenow-customer-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management> |
| it | <https://www.capterra.it/alternatives/192052/servicenow-customer-service-management> |
| nl | <https://www.capterra.nl/alternatives/192052/servicenow-customer-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| pt | <https://www.capterra.com.br/alternatives/192052/servicenow-customer-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/192052/servicenow-customer-service-management> |

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