---
description: Detaillierte Informationen über ServiceNow IT Service Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow IT Service Management Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management](/software/152874/servicenow-knowledge-management) > [Alternativen zu ServiceNow IT Service Management](https://www.capterra.com.de/alternatives/152874/servicenow-knowledge-management)

# ServiceNow IT Service Management Alternativen & Ähnliche Produkte

Canonical: https://www.capterra.com.de/alternatives/152874/servicenow-knowledge-management

> Entdecke die Top-Alternativen zu ServiceNow IT Service Management. Vergleiche Funktionen, Bewertungen und Rezensionen, um die beste Software für deine Anforderungen zu finden.

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## Top-Alternativen

1. **Milvus** — 4.8/5 (298 reviews) — Intelligentes Managementsystem.
   - [Profil anzeigen](https://www.capterra.com.de/software/202528/milvus)
   - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/152874/202528/servicenow-knowledge-management/vs/milvus)
2. **Freshservice** — 4.6/5 (802 reviews) — Online-ITSM-Service-Desk mit Vorfalls-, Problem-, Änderungs-, Freigabe- und Asset-Management mit leistungsstarkem Ticketing und Automatisierung
   - [Profil anzeigen](https://www.capterra.com.de/software/132997/freshservice)
   - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/132997/152874/freshservice/vs/servicenow-knowledge-management)
3. **Remote Monitoring and Management** — 4.5/5 (461 reviews) — Fernüberwachungs-Management (Remote Monitoring Management – RMM), professionelle Service-Automatisierung (PSA) und Fernzugriff – IT-Glück an einem Ort.
   - [Profil anzeigen](https://www.capterra.com.de/software/144309/atera)
   - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/144309/152874/atera/vs/servicenow-knowledge-management)
4. **TOPdesk** — 4.4/5 (111 reviews) — Servicemanagement-Lösung, die ein sofort einsatzbereites ITSM-Tool mit hauseigenen Experten kombiniert – here to make service happen since 1993.
   - [Profil anzeigen](https://www.capterra.com.de/software/127562/topdesk)
   - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/127562/152874/topdesk/vs/servicenow-knowledge-management)
5. **SysAid** — 4.5/5 (523 reviews) — SysAid: Next-Gen-KI-ITSM-Tool zur Steigerung der Produktivität durch intuitives, dialogorientiertes Service-Management
   - [Profil anzeigen](https://www.capterra.com.de/software/107225/sysaid)
   - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/107225/152874/sysaid/vs/servicenow-knowledge-management)
6. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren.
   - [Profil anzeigen](https://www.capterra.com.de/software/164283/zendesk)
   - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/152874/164283/servicenow-knowledge-management/vs/zendesk)
7. **BOSSDesk** — 4.7/5 (145 reviews) — Die BOSS Solutions Suite ist eine vollständig integrierte ITSM-Lösung, die sowohl in der Cloud als auch On-Premise verfügbar ist.
   - [Profil anzeigen](https://www.capterra.com.de/software/144825/boss-solutions)
   - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/144825/152874/boss-solutions/vs/servicenow-knowledge-management)
8. **ConnectWise PSA** — 4.1/5 (283 reviews) — Helpdesk von ConnectWise Manage: leistungsstarkes Ticketsystem mit zentraler Kommunikation; lässt sich in Tools integrieren, die du derzeit verwendest.
   - [Profil anzeigen](https://www.capterra.com.de/software/107931/connectwise-manage)
   - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/107931/152874/connectwise-manage/vs/servicenow-knowledge-management)
9. **JIRA Service Management** — 4.5/5 (779 reviews) — JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen.
   - [Profil anzeigen](https://www.capterra.com.de/software/138769/jira-service-management)
   - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/138769/152874/jira-service-management/vs/servicenow-knowledge-management)
10. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Help Desk Support Software und Asset Management-Tool, enthält Knowledge Base, SLA-Management, Ticket-Tracking, Bestandsführung.
    - [Profil anzeigen](https://www.capterra.com.de/software/179501/manageengine-service-desk-plus)
    - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/152874/179501/servicenow-knowledge-management/vs/manageengine-service-desk-plus)
11. **NinjaOne** — 4.7/5 (298 reviews) — NinjaOne automatisiert IT und unterstützt 20.000+ Teams, die Produktivität zu steigern, Risiken zu minimieren und IT-Management mühelos zu meistern.
    - [Profil anzeigen](https://www.capterra.com.de/software/165889/ninjaone)
    - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/152874/165889/servicenow-knowledge-management/vs/ninjaone)
12. **TeamDynamix** — 4.4/5 (170 reviews) — TeamDynamix ist eine No-Code-ITSM-Lösung, die integriertes Projektportfoliomanagement mit unternehmensweiter Integration und Automatisierung bietet.
    - [Profil anzeigen](https://www.capterra.com.de/software/121317/teamdynamix)
    - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/121317/152874/teamdynamix/vs/servicenow-knowledge-management)
13. **LogMeIn Resolve** — 4.4/5 (216 reviews) — Cloudbasierte IT-Management- und Support-Software für den internen und externen Remotesupport kleiner und mittelständischer Unternehmen.
    - [Profil anzeigen](https://www.capterra.com.de/software/1026169/goto-resolve)
    - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/152874/1026169/servicenow-knowledge-management/vs/goto-resolve)
14. **Action1** — 4.9/5 (239 reviews) — Action1 erfindet das Patch-Management neu mit einer unendlich skalierbaren und hochsicheren Plattform, die in 5 Minuten konfigurierbar ist und einfach funktioniert.
    - [Profil anzeigen](https://www.capterra.com.de/software/180609/action1-rmm)
    - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/152874/180609/servicenow-knowledge-management/vs/action1-rmm)
15. **HaloITSM** — 4.7/5 (44 reviews) — HaloITSM vereint alles, was du für den IT-Support benötigst, in einer zentralen Lösung.
    - [Profil anzeigen](https://www.capterra.com.de/software/200140/haloitsm)
    - [Vergleich mit ServiceNow IT Service Management](https://www.capterra.com.de/compare/152874/200140/servicenow-knowledge-management/vs/haloitsm)

## Ähnliche Kategorien

- [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software)
- [IT-Service-Software](https://www.capterra.com.de/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software)
- [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software)
- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/alternatives/152874/servicenow-knowledge-management)
- [Produktprofil anzeigen](https://www.capterra.com.de/software/152874/servicenow-knowledge-management)

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| Sprache | URL |
| de | <https://www.capterra.com.de/alternatives/152874/servicenow-knowledge-management> |
| de-AT | <https://www.capterra.at/alternatives/152874/servicenow-knowledge-management> |
| de-CH | <https://www.capterra.ch/alternatives/152874/servicenow-knowledge-management> |
| en | <https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152874/servicenow-knowledge-management> |
| en-AU | <https://www.capterra.com.au/alternatives/152874/servicenow-knowledge-management> |
| en-CA | <https://www.capterra.ca/alternatives/152874/servicenow-knowledge-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/152874/servicenow-knowledge-management> |
| en-IE | <https://www.capterra.ie/alternatives/152874/servicenow-knowledge-management> |
| en-IL | <https://www.capterra.co.il/alternatives/152874/servicenow-knowledge-management> |
| en-IN | <https://www.capterra.in/alternatives/152874/servicenow-knowledge-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152874/servicenow-knowledge-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/152874/servicenow-knowledge-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/152874/servicenow-knowledge-management> |
| fr | <https://www.capterra.fr/alternatives/152874/servicenow-knowledge-management> |
| fr-BE | <https://fr.capterra.be/alternatives/152874/servicenow-knowledge-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/152874/servicenow-knowledge-management> |
| fr-LU | <https://www.capterra.lu/alternatives/152874/servicenow-knowledge-management> |
| pt | <https://www.capterra.com.br/alternatives/152874/servicenow-knowledge-management> |
| pt-PT | <https://www.capterra.pt/alternatives/152874/servicenow-knowledge-management> |

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