---
description: Detaillierte Informationen über Enterprise Service Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk) > [Alternativen zu Enterprise Service Desk](https://www.capterra.com.de/alternatives/152682/enterprise-service-desk)

# Enterprise Service Desk Alternativen & Ähnliche Produkte

Canonical: https://www.capterra.com.de/alternatives/152682/enterprise-service-desk

> Entdecke die Top-Alternativen zu Enterprise Service Desk. Vergleiche Funktionen, Bewertungen und Rezensionen, um die beste Software für deine Anforderungen zu finden.

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## Top-Alternativen

1. **Freshservice** — 4.6/5 (791 reviews) — (Gamified Helpdesk plus Asset Management) Minus Komplikationen ist gleich Freshservice. Plus: Das Service-Desk ist auch ITIL-ready.
   - [Profil anzeigen](https://www.capterra.com.de/software/132997/freshservice)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/132997/152682/freshservice/vs/enterprise-service-desk)
2. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk ist eine nutzerfreundliche Kundendienst-Software, die mehr als 60.000 Unternehmen dabei unterstützt, herausragende Kundenerlebnisse zu schaffen.
   - [Profil anzeigen](https://www.capterra.com.de/software/124981/freshdesk)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/124981/152682/freshdesk/vs/enterprise-service-desk)
3. **ManageEngine Endpoint Central** — 4.6/5 (1822 reviews) — Hilft Administratoren bei der Automatisierung, Standardisierung, Sicherung und Prüfung ihrer Windows-Netzwerke. Desktop Central unterstützt jetzt auch MDM.
   - [Profil anzeigen](https://www.capterra.com.de/software/170018/manageengine-desktop-central)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/152682/170018/enterprise-service-desk/vs/manageengine-desktop-central)
4. **SysAid** — 4.5/5 (522 reviews) — SysAid, die Next-Gen-generative KI-Helpdesk-Plattform, optimiert und automatisiert IT-Ticketmanagement und Servicebereitstellung.
   - [Profil anzeigen](https://www.capterra.com.de/software/107225/sysaid)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/107225/152682/sysaid/vs/enterprise-service-desk)
5. **ServiceNow** — 4.5/5 (356 reviews) — ServiceNow automatisiert die täglichen Supportaufgaben und hilft dir, jede Arbeitseinheit zu verfolgen, zu messen und zu verarbeiten. Die Lösung ist einfach zu bedienen und skalierbar.
   - [Profil anzeigen](https://www.capterra.com.de/software/152871/servicenow)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/152682/152871/enterprise-service-desk/vs/servicenow)
6. **TeamDynamix** — 4.4/5 (170 reviews) — TeamDynamix ist eine No-Code-ITSM-Lösung, die integriertes Projektportfoliomanagement mit unternehmensweiter Integration und Automatisierung bietet.
   - [Profil anzeigen](https://www.capterra.com.de/software/121317/teamdynamix)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/121317/152682/teamdynamix/vs/enterprise-service-desk)
7. **JIRA Service Management** — 4.5/5 (772 reviews) — JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen.
   - [Profil anzeigen](https://www.capterra.com.de/software/138769/jira-service-management)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/138769/152682/jira-service-management/vs/enterprise-service-desk)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Mit ServiceDesk Plus können IT-Helpdesks ihre Produktivität maximieren und ihren Mitarbeitern außergewöhnliche Erfahrungen bieten.
   - [Profil anzeigen](https://www.capterra.com.de/software/179501/manageengine-service-desk-plus)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/152682/179501/enterprise-service-desk/vs/manageengine-service-desk-plus)
9. **Zoho Assist** — 4.7/5 (1472 reviews) — Assist Zoho bietet eine einfache und unkomplizierte Benutzeroberfläche, um Remote-Computer überall auf der Welt zu verbinden.
   - [Profil anzeigen](https://www.capterra.com.de/software/181775/zoho-assist)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/152682/181775/enterprise-service-desk/vs/zoho-assist)
10. **Cherwell Service Management** — 4.3/5 (166 reviews) — Es handelt sich hier um einen innovativen IT-Service-Management- und Asset-Management-Plattform-Anbieter, der die IT-Welt zu einem besseren Ort machen möchte.
    - [Profil anzeigen](https://www.capterra.com.de/software/121158/cherwell-software)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/121158/152682/cherwell-software/vs/enterprise-service-desk)
11. **ConnectWise PSA** — 4.1/5 (280 reviews) — Helpdesk von ConnectWise Manage: leistungsstarkes Ticketsystem mit zentraler Kommunikation; lässt sich in Tools integrieren, die du derzeit verwendest.
    - [Profil anzeigen](https://www.capterra.com.de/software/107931/connectwise-manage)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/107931/152682/connectwise-manage/vs/enterprise-service-desk)
12. **Pulseway** — 4.7/5 (310 reviews) — Pulseway ist eine preisgekrönte IT-Management-Plattform, die dir die vollständige Kontrolle über die komplette IT gibt.
    - [Profil anzeigen](https://www.capterra.com.de/software/141792/pulseway)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/141792/152682/pulseway/vs/enterprise-service-desk)
13. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
    - [Profil anzeigen](https://www.capterra.com.de/software/173025/help-desk-software)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/152682/173025/enterprise-service-desk/vs/help-desk-software)
14. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk ist ein moderner Helpdesk für IT-Support-Center jeder Größe.
    - [Profil anzeigen](https://www.capterra.com.de/software/133392/service-desk)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/133392/152682/service-desk/vs/enterprise-service-desk)
15. **Zendesk Suite** — 4.4/5 (4090 reviews) — Zendesk bietet eine Lösung für den Kundenservice.
    - [Profil anzeigen](https://www.capterra.com.de/software/164283/zendesk)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.com.de/compare/152682/164283/enterprise-service-desk/vs/zendesk)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software)
- [IT Ticketsysteme](https://www.capterra.com.de/directory/32623/it-ticketing-systems-software/software)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/alternatives/152682/enterprise-service-desk)
- [Produktprofil anzeigen](https://www.capterra.com.de/software/152682/enterprise-service-desk)

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| Sprache | URL |
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| de-AT | <https://www.capterra.at/alternatives/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/alternatives/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk> |
| en-IE | <https://www.capterra.ie/alternatives/152682/enterprise-service-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/152682/enterprise-service-desk> |
| en-IN | <https://www.capterra.in/alternatives/152682/enterprise-service-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/alternatives/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/152682/enterprise-service-desk> |

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